Owner's Manual
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About RAID Configurations 27 Determining If RAID Is Working 28 RAID Level 1 28 Troubleshooting RAID 29 Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility 29 Recovering From a Single Hard Drive Failure Using the ...Intel Matrix Storage Manager 29 Setting Your Computer to RAID-Enabled Mode 30 2 Solving Problems Troubleshooting Tips 31 Battery Problems 31 Drive Problems 32 CD and DVD drive problems 32 Hard drive problems 33 E-Mail, Modem, and Internet Problems 33 Error...
About RAID Configurations 27 Determining If RAID Is Working 28 RAID Level 1 28 Troubleshooting RAID 29 Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility 29 Recovering From a Single Hard Drive Failure Using the ...Intel Matrix Storage Manager 29 Setting Your Computer to RAID-Enabled Mode 30 2 Solving Problems Troubleshooting Tips 31 Battery Problems 31 Drive Problems 32 CD and DVD drive problems 32 Hard drive problems 33 E-Mail, Modem, and Internet Problems 33 Error...
Owner's Manual
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... and Monitor Problems 44 If the screen is blank 44 If the screen is difficult to read 45 3 Troubleshooting Tools Diagnostic Lights 47 Dell Diagnostics 50 Dell Diagnostics Main Menu 50 Drivers 51 What Is a Driver 51 Identifying Drivers 52 Reinstalling Drivers 52 Resolving Software ...and Hardware Incompatibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 4 Removing and Installing Parts Before You Begin 59 Recommended Tools...
... and Monitor Problems 44 If the screen is blank 44 If the screen is difficult to read 45 3 Troubleshooting Tools Diagnostic Lights 47 Dell Diagnostics 50 Dell Diagnostics Main Menu 50 Drivers 51 What Is a Driver 51 Identifying Drivers 52 Reinstalling Drivers 52 Resolving Software ...and Hardware Incompatibilities 53 Restoring Your Operating System 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 4 Removing and Installing Parts Before You Begin 59 Recommended Tools...
Owner's Manual
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... updates 10 Finding Information Online discussion with technical support • Reference - Contact information, service call when contacting technical support. Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Dell Support Website - Computer documentation, details on your computer. • Use the Service Tag to identify your call and order...
... updates 10 Finding Information Online discussion with technical support • Reference - Contact information, service call when contacting technical support. Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Dell Support Website - Computer documentation, details on your computer. • Use the Service Tag to identify your call and order...
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... Failure Using the Intel Matrix Storage Manager NOTE: The following steps can be equivalent to enter the Intel RAID Option ROM utility. 3 Use the up - Troubleshooting RAID You can use your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 30). 2 Press when you want... of two methods to select Exit and press . 11 Install the operating system using the Intel RAID Option ROM utility. and down -arrow keys to troubleshoot RAID hard drive volumes.
... Failure Using the Intel Matrix Storage Manager NOTE: The following steps can be equivalent to enter the Intel RAID Option ROM utility. 3 Use the up - Troubleshooting RAID You can use your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 30). 2 Press when you want... of two methods to select Exit and press . 11 Install the operating system using the Intel RAID Option ROM utility. and down -arrow keys to troubleshoot RAID hard drive volumes.
Owner's Manual
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... part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you begin any of a new battery exploding if it is... battery still does not work , ensure that the device is a danger of the procedures in this section, follow the safety instructions in a program, see "Contacting Dell" on the screen, write down the exact message. R E P L A C E T H E B A T T E R Y - This message may help technical support ...
... part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you begin any of a new battery exploding if it is... battery still does not work , ensure that the device is a danger of the procedures in this section, follow the safety instructions in a program, see "Contacting Dell" on the screen, write down the exact message. R E P L A C E T H E B A T T E R Y - This message may help technical support ...
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Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer is ...installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Installing Memory" on page 50). 38 Solving Problems IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files...
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer is ...installed and configured properly. • Verify that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see "Installing Memory" on page 50). 38 Solving Problems IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files...
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... connector on the back of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information.
... connector on the back of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information.
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... listed, right-click the printer icon. 3 Click Properties and click the Ports tab. If the printer is USB. R E I N S T A L L T H E P R I N T E R D R I O N - See the printer documentation for setup and troubleshooting information. C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - U N L O C K T H E S C A N N E R - NOTE: If you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. See the scanner documentation...
... listed, right-click the printer icon. 3 Click Properties and click the Ports tab. If the printer is USB. R E I N S T A L L T H E P R I N T E R D R I O N - See the printer documentation for setup and troubleshooting information. C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - U N L O C K T H E S C A N N E R - NOTE: If you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. See the scanner documentation...
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... light is blinking, press a key on . If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the electrical outlet is normal for troubleshooting procedures. TE S T T H E E L E C T R I O N - Ensure that the graphics cable is turned on the keyboard or move the mouse. See "Diagnostic Lights" on page 61). R U N T H E H A R D W A R E TR O U B L E S H O O T E R - NOTE: See...
... light is blinking, press a key on . If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the electrical outlet is normal for troubleshooting procedures. TE S T T H E E L E C T R I O N - Ensure that the graphics cable is turned on the keyboard or move the mouse. See "Diagnostic Lights" on page 61). R U N T H E H A R D W A R E TR O U B L E S H O O T E R - NOTE: See...
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To help you troubleshoot a problem, your computer (see "Installing Memory" on page 69). • If the problem persists, contact Dell (see "Contacting Dell" on page 120). Also see failure has occurred. The diagnostic lights are detected, but a memory failure has occurred... flash. "Power Problems" on occurred. Memory modules are not lit after the computer successfully boots to the operating system. Troubleshooting Tools 47 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in a normal...
To help you troubleshoot a problem, your computer (see "Installing Memory" on page 69). • If the problem persists, contact Dell (see "Contacting Dell" on page 120). Also see failure has occurred. The diagnostic lights are detected, but a memory failure has occurred... flash. "Power Problems" on occurred. Memory modules are not lit after the computer successfully boots to the operating system. Troubleshooting Tools 47 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in a normal...
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...the memory modules that you have two or more memory modules installed, remove the modules, reinstall one module (see "Contacting Dell" on page 120). 48 Troubleshooting Tools A possible floppy or hard drive failure has occurred. A possible USB failure has occurred. Suggested Resolution • If ...the computer has a graphics card, remove the card, reinstall it (see "Contacting Dell" on page 69), and then restart the ...
...the memory modules that you have two or more memory modules installed, remove the modules, reinstall one module (see "Contacting Dell" on page 120). 48 Troubleshooting Tools A possible floppy or hard drive failure has occurred. A possible USB failure has occurred. Suggested Resolution • If ...the computer has a graphics card, remove the card, reinstall it (see "Contacting Dell" on page 69), and then restart the ...
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... for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 53). 4 If the problem persists, contact Dell (see "Contacting Dell" on page 120). Troubleshooting Tools 49 Another failure has occurred. • Ensure that you removed, remove a different card, and then restart ... on page 83). • If there is an error message on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 120). The computer is in a normal None. operating condition after POST. Light Pattern Problem Description Suggested Resolution A...
... for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 53). 4 If the problem persists, contact Dell (see "Contacting Dell" on page 120). Troubleshooting Tools 49 Another failure has occurred. • Ensure that you removed, remove a different card, and then restart ... on page 83). • If there is an error message on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 120). The computer is in a normal None. operating condition after POST. Light Pattern Problem Description Suggested Resolution A...
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...you to answer questions periodically. If you wait too long and the operating system logo appears, continue to wait until you see "Contacting Dell" on the symptom of each test screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of devices. ...and problem description and follow the safety instructions in "Solving Problems" on page 31 and run the Dell Diagnostics before you want. Write down your Service Tag. 50 Troubleshooting Tools If you want to select a test based on page 120). Lists the most common symptoms encountered...
...you to answer questions periodically. If you wait too long and the operating system logo appears, continue to wait until you see "Contacting Dell" on the symptom of each test screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of devices. ...and problem description and follow the safety instructions in "Solving Problems" on page 31 and run the Dell Diagnostics before you want. Write down your Service Tag. 50 Troubleshooting Tools If you want to select a test based on page 120). Lists the most common symptoms encountered...
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...close the Main Menu screen. A driver is needed. Dell ships your computer to install drivers if you: • Upgrade your operating system • Reinstall your operating system • Connect or install a new device Troubleshooting Tools 51 You may need to you with your hardware...keyboard driver, come with required drivers already installed-no further installation or configuration is a program that only its driver recognizes. The Dell Diagnostics obtains configuration information for running the test. Allows you to customize the test by changing the test settings. 4 Close the...
...close the Main Menu screen. A driver is needed. Dell ships your computer to install drivers if you: • Upgrade your operating system • Reinstall your operating system • Connect or install a new device Troubleshooting Tools 51 You may need to you with your hardware...keyboard driver, come with required drivers already installed-no further installation or configuration is a program that only its driver recognizes. The Dell Diagnostics obtains configuration information for running the test. Allows you to customize the test by changing the test settings. 4 Close the...
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... might not work correctly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. If you installed the new driver. 52 Troubleshooting Tools Using Windows XP Device Driver Rollback If a problem... Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers.
... might not work correctly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. If you installed the new driver. 52 Troubleshooting Tools Using Windows XP Device Driver Rollback If a problem... Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers.
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...the operating system setup or is detected but incorrectly configured, you can use it was in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next. Use PC Restore only if System Restore did not...name of the device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your computer to an earlier operating state without affecting data files. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after...
...the operating system setup or is detected but incorrectly configured, you can use it was in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next. Use PC Restore only if System Restore did not...name of the device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your computer to an earlier operating state without affecting data files. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after...
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... available restore points appear in this document were written for the Windows default view, so they may not apply if you want to restore your Dell™ computer to which you set your computer. The Restoration Complete screen appears after you install a device driver, use System Restore. To access the Windows... on page 11. NOTICE: Make regular backups of your data files. The Select a Restore Point screen provides a calendar that you can undo the restoration. 54 Troubleshooting Tools
... available restore points appear in this document were written for the Windows default view, so they may not apply if you want to restore your Dell™ computer to which you set your computer. The Restoration Complete screen appears after you install a device driver, use System Restore. To access the Windows... on page 11. NOTICE: Make regular backups of your data files. The Select a Restore Point screen provides a calendar that you can undo the restoration. 54 Troubleshooting Tools
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... approximately 6-10 minutes to restore your computer-including data files-are permanently deleted from the hard drive. Troubleshooting Tools 55 Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the computer. If possible, back up all open files and ... During the boot process, a blue bar with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . Use Dell PC Restore by Symantec is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System ...
... approximately 6-10 minutes to restore your computer-including data files-are permanently deleted from the hard drive. Troubleshooting Tools 55 Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the computer. If possible, back up all open files and ... During the boot process, a blue bar with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . Use Dell PC Restore by Symantec is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System ...
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... in when you must log on the hard drive. 5 Click Yes when a confirmation message appears. NOTE: Do not manually shut down the computer. Dell PC Restore enables you do not log on . 7 Click Next. To remove PC Restore: 1 Log on your computer's hard drive, a message... to close the PC Restore Removal window. 8 Restart the computer. 56 Troubleshooting Tools Click Quit; Click Finish and let the computer completely reboot. 6 When prompted, click Yes. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your...
... in when you must log on the hard drive. 5 Click Yes when a confirmation message appears. NOTE: Do not manually shut down the computer. Dell PC Restore enables you do not log on . 7 Click Next. To remove PC Restore: 1 Log on your computer's hard drive, a message... to close the PC Restore Removal window. 8 Restart the computer. 56 Troubleshooting Tools Click Quit; Click Finish and let the computer completely reboot. 6 When prompted, click Yes. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your...
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...Windows XP Device Driver Rollback" on page 54). Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can take 1 to 2 hours to do so.... 1 Save and close any open files and exit any required drivers. Troubleshooting Tools 57 Using the Operating System CD Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with ...
...Windows XP Device Driver Rollback" on page 54). Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can take 1 to 2 hours to do so.... 1 Save and close any open files and exit any required drivers. Troubleshooting Tools 57 Using the Operating System CD Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with ...