User Guide
Page 6
... 239 [x]‑page jam, open tray [x]. [24y.xx]...240 [x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx 246 Troubleshooting 249 Understanding the printer messages...249 Solving printer problems...264 Solving print problems...270 Solving copy problems...295
... 239 [x]‑page jam, open tray [x]. [24y.xx]...240 [x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx 246 Troubleshooting 249 Understanding the printer messages...249 Solving printer problems...264 Solving print problems...270 Solving copy problems...295
User Guide
Page 10
... Pubs folder. Networking Guide-Open the Software and Documentation CD, and then look for ? Click to an Ethernet network • Troubleshooting printer connection problems Help using the printer software • Configuring the printer on a network • Caring for and maintaining the printer •...printer software is automatically installed with the printer. Windows or Mac Help-Open a printer software program or application, and then click Help. ? Dell Support Web site-http://support.dell.com Support telephone numbers and hours of publications, click the Networking Guide link.
... Pubs folder. Networking Guide-Open the Software and Documentation CD, and then look for ? Click to an Ethernet network • Troubleshooting printer connection problems Help using the printer software • Configuring the printer on a network • Caring for and maintaining the printer •...printer software is automatically installed with the printer. Windows or Mac Help-Open a printer software program or application, and then click Help. ? Dell Support Web site-http://support.dell.com Support telephone numbers and hours of publications, click the Networking Guide link.
User Guide
Page 249
... toner cartridge and imaging unit for printing checks and other similar documents. • Use non-MICR toner cartridge and imaging unit for regular print jobs. Troubleshooting 249 Troubleshooting • "Understanding the printer messages" on page 249 • "Solving printer problems" on page 264 • "Solving print problems" on page 270 • "Solving...
... toner cartridge and imaging unit for printing checks and other similar documents. • Use non-MICR toner cartridge and imaging unit for regular print jobs. Troubleshooting 249 Troubleshooting • "Understanding the printer messages" on page 249 • "Solving printer problems" on page 264 • "Solving print problems" on page 270 • "Solving...
User Guide
Page 250
... then touch Finished changing paper. • Touch Reset active bin to reset the active tray for a linked set of trays. • Cancel the print job. Troubleshooting 250 Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct size and type of...
... then touch Finished changing paper. • Touch Reset active bin to reset the active tray for a linked set of trays. • Cancel the print job. Troubleshooting 250 Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct size and type of...
User Guide
Page 251
... scanning from the ADF immediately after the last successful scan job. • Touch Finish job without further scanning to end the last successful scan job. Troubleshooting 251 If the error occurs again, then: 1 Turn off the printer. 2 Unplug the power cord from the scanner glass immediately after the last successful scan...
... scanning from the ADF immediately after the last successful scan job. • Touch Finish job without further scanning to end the last successful scan job. Troubleshooting 251 If the error occurs again, then: 1 Turn off the printer. 2 Unplug the power cord from the scanner glass immediately after the last successful scan...
User Guide
Page 252
..., and then turn it back on the printer hard disk. • Install a hard disk with larger capacity. An unsupported USB device is inserted. Remove hub. Troubleshooting 252 Defective flash detected [51] Try one or more of the following: • From the printer control panel, touch Continue to clear the message and...
..., and then turn it back on the printer hard disk. • Install a hard disk with larger capacity. An unsupported USB device is inserted. Remove hub. Troubleshooting 252 Defective flash detected [51] Try one or more of the following: • From the printer control panel, touch Continue to clear the message and...
User Guide
Page 253
... person. Contact system administrator. If necessary, touch Continue on the printer control panel to clear the message and continue printing without using the indicated tray. Troubleshooting 253 Fax server 'To Format' not set up . Contact system administrator. Incompatible tray [x] [59] Try one or more information, see the "Replacing supplies" section of...
... person. Contact system administrator. If necessary, touch Continue on the printer control panel to clear the message and continue printing without using the indicated tray. Troubleshooting 253 Fax server 'To Format' not set up . Contact system administrator. Incompatible tray [x] [59] Try one or more information, see the "Replacing supplies" section of...
User Guide
Page 254
... to free up additional printer memory. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Troubleshooting 254 Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size and type of paper in...
... to free up additional printer memory. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Troubleshooting 254 Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size and type of paper in...
User Guide
Page 255
.... • Cancel the current job. Note: If the printer detects a tray that has the correct paper size and type, then it prints from that tray. Troubleshooting 255 Load [paper source] with [custom type name] [paper orientation] Try one or more of the following: • Load the specified tray or feeder with...
.... • Cancel the current job. Note: If the printer detects a tray that has the correct paper size and type, then it prints from that tray. Troubleshooting 255 Load [paper source] with [custom type name] [paper orientation] Try one or more of the following: • Load the specified tray or feeder with...
User Guide
Page 256
... paper loaded in the tray. • Cancel the print job. Maintenance kit low [80.xy] You may need to clear the message and continue printing. Troubleshooting 256 Load Manual Feeder with [custom type name] [paper orientation] Try one or more of the following : • Load the feeder with the correct size... size and type of the following : • Load the feeder with [custom string] [paper orientation] Try one or more information, contact technical support or your Dell printer dealer.
... paper loaded in the tray. • Cancel the print job. Maintenance kit low [80.xy] You may need to clear the message and continue printing. Troubleshooting 256 Load Manual Feeder with [custom type name] [paper orientation] Try one or more of the following : • Load the feeder with the correct size... size and type of the following : • Load the feeder with [custom string] [paper orientation] Try one or more information, contact technical support or your Dell printer dealer.
User Guide
Page 257
... turn the printer back on the printer control panel to clear the message without printing. For more information, contact technical support or your Dell printer dealer. Held faxes attempt to an analog phone line. Connect the printer to print after the printer is disabled. If necessary, .... No analog phone line connected to replace the maintenance kit very soon. If necessary, touch Continue to clear the message and continue printing. Troubleshooting 257 Maintenance kit nearly low [80.xy] For more of the following: • From the printer control panel, touch Cancel job to...
... turn the printer back on the printer control panel to clear the message without printing. For more information, contact technical support or your Dell printer dealer. Held faxes attempt to an analog phone line. Connect the printer to print after the printer is disabled. If necessary, .... No analog phone line connected to replace the maintenance kit very soon. If necessary, touch Continue to clear the message and continue printing. Troubleshooting 257 Maintenance kit nearly low [80.xy] For more of the following: • From the printer control panel, touch Cancel job to...
User Guide
Page 258
...Guide [33.xy] Note: The supply type can affect warranty coverage. Note: Downloaded fonts and macros not previously stored in your Dell printer or associated components. Use of third-party supplies or parts may deliver unpredictable results if thirdparty supplies or parts are designed to...using the paper loaded in the printer. Your Dell printer is designed to function best with Dell supplies and parts, and may affect the performance, reliability, or life of the printer and its imaging components. Troubleshooting 258 Non‑Dell [supply type], see the "Ordering supplies" ...
...Guide [33.xy] Note: The supply type can affect warranty coverage. Note: Downloaded fonts and macros not previously stored in your Dell printer or associated components. Use of third-party supplies or parts may deliver unpredictable results if thirdparty supplies or parts are designed to...using the paper loaded in the printer. Your Dell printer is designed to function best with Dell supplies and parts, and may affect the performance, reliability, or life of the printer and its imaging components. Troubleshooting 258 Non‑Dell [supply type], see the "Ordering supplies" ...
User Guide
Page 259
... toner cartridge. For more of the User's Guide. • If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it. Troubleshooting 259 Printer had to clear the message. Replace defective imaging unit [31.xy] Replace the defective imaging unit to restart. Note: If you purchased the... printer. Reinstall missing or unresponsive cartridge [31.xy] Try one or more information, visit http://support.dell.com or contact technical support. If missing, install the toner cartridge.
... toner cartridge. For more of the User's Guide. • If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it. Troubleshooting 259 Printer had to clear the message. Replace defective imaging unit [31.xy] Replace the defective imaging unit to restart. Note: If you purchased the... printer. Reinstall missing or unresponsive cartridge [31.xy] Try one or more information, visit http://support.dell.com or contact technical support. If missing, install the toner cartridge.
User Guide
Page 260
... or contact the place where you purchased the printer. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact technical support or your Dell printer dealer, and then report the message. For more information, see the instruction sheet that came with the supply or see the "Replacing ...supplies" section of the User's Guide. Replace the imaging unit. Troubleshooting 260 Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to restart the scan job with the same settings from ...
... or contact the place where you purchased the printer. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact technical support or your Dell printer dealer, and then report the message. For more information, see the instruction sheet that came with the supply or see the "Replacing ...supplies" section of the User's Guide. Replace the imaging unit. Troubleshooting 260 Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to restart the scan job with the same settings from ...
User Guide
Page 261
... the jammed paper from the scanner. Scanner disabled. Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. Troubleshooting 261 Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to Auto in the printer hard disk. • From...
... the jammed paper from the scanner. Scanner disabled. Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. Troubleshooting 261 Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to Auto in the printer hard disk. • From...
User Guide
Page 262
... the network firmware in the printer hard disk and are inaccessible. Note: Held jobs that are not restored remain in the printer or print server. Troubleshooting 262 SMTP server not set up. From the printer control panel, navigate to clear the message. Supply needed to complete job Do either of the...
... the network firmware in the printer hard disk and are inaccessible. Note: Held jobs that are not restored remain in the printer or print server. Troubleshooting 262 SMTP server not set up. From the printer control panel, navigate to clear the message. Supply needed to complete job Do either of the...
User Guide
Page 263
... the printer back on . Contact system administrator. Note: If the message appears again, then contact your system support person. Weblink server not set to Disabled. Troubleshooting 263 Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the...
... the printer back on . Contact system administrator. Note: If the message appears again, then contact your system support person. Weblink server not set to Disabled. Troubleshooting 263 Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the...
User Guide
Page 264
... inserted in Sleep mode or Hibernate mode. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Troubleshooting 264 Solving printer problems • "Basic printer problems" on page 264 • "Option problems" on page 266 • "Paper feed problems" on page 269 Basic...
... inserted in Sleep mode or Hibernate mode. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Troubleshooting 264 Solving printer problems • "Basic printer problems" on page 264 • "Option problems" on page 266 • "Paper feed problems" on page 269 Basic...
User Guide
Page 265
Troubleshooting 265 Action Yes No Step 7 Connect the printer Check if the printer is plugged into a port on the printer and the other to the computer, ...
Troubleshooting 265 Action Yes No Step 7 Connect the printer Check if the printer is plugged into a port on the printer and the other to the computer, ...
User Guide
Page 266
... display? Step 2 Go to the controller board. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. Troubleshooting 266 Printer display is blank Action Step 1 Press the Sleep button on the printer. Connect the internal option to step 3. Go to step 2. Does the...
... display? Step 2 Go to the controller board. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. Troubleshooting 266 Printer display is blank Action Step 1 Press the Sleep button on the printer. Connect the internal option to step 3. Go to step 2. Does the...