Service Manual
Page 4
Symptom tables 2-5 Base printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link... device connection messages 2-43 User attendance messages-paper jams and paper handling errors (2xx.xx 2-44 Service checks 2-72 5-Bin mailbox service check 2-72 900.xx Error code service check 2-75 927.xx Fan service check 2-76 Main fan 2-...
Symptom tables 2-5 Base printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link... device connection messages 2-43 User attendance messages-paper jams and paper handling errors (2xx.xx 2-44 Service checks 2-72 5-Bin mailbox service check 2-72 900.xx Error code service check 2-75 927.xx Fan service check 2-76 Main fan 2-...
Service Manual
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Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the correct field replaceable unit (FRU) or part. The Dell 5210n and 5310n laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to verify the repair. General information 1-1 1. After you to determine the printer problem and...
Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the correct field replaceable unit (FRU) or part. The Dell 5210n and 5310n laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to verify the repair. General information 1-1 1. After you to determine the printer problem and...
Service Manual
Page 43
...in the format XXX.YY. Service error codes are indicated by a three-digit error code followed by a two or three-digit error code that provides the user with information that error. Additional information • "Power-On Self Test (POST) sequence" on page 2-4 • "Understanding the printer operator panel" on page 2-2 ...They will lead you lift or set the printer down. If a user status message is displayed, go to "User status displays" on page 2-31. • User attendance messages are working on the machine, go to "Service error codes" on the current status of various tests...
...in the format XXX.YY. Service error codes are indicated by a three-digit error code followed by a two or three-digit error code that provides the user with information that error. Additional information • "Power-On Self Test (POST) sequence" on page 2-4 • "Understanding the printer operator panel" on page 2-2 ...They will lead you lift or set the printer down. If a user status message is displayed, go to "User status displays" on page 2-31. • User attendance messages are working on the machine, go to "Service error codes" on the current status of various tests...
Service Manual
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... page 2-113. DC pick motor no encoder feedback Check autocompensator assembly Go to temporarily recover from the error condition. Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you can POR the printer to "Paper feed service check" on page 2-113. Interface violation by Paperport device These...
... page 2-113. DC pick motor no encoder feedback Check autocompensator assembly Go to temporarily recover from the error condition. Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you can POR the printer to "Paper feed service check" on page 2-113. Interface violation by Paperport device These...
Service Manual
Page 51
... signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on for slope change in the nip. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .01 920 .02 920 .03 920 .04 920 .06 920. .07 920 .11 Hot roll took too long to...
... signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on for slope change in the nip. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .01 920 .02 920 .03 920 .04 920 .06 920. .07 920 .11 Hot roll took too long to...
Service Manual
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... 2-87. 2-10 Service Manual Fuser page count between 100,000 and 199,999. Fuser page count between 100,000 and 199,999. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .12 920 .13 920 .14 920 .16 920 .17 920 .21 Hot roll fell too far below the desired...
... 2-87. 2-10 Service Manual Fuser page count between 100,000 and 199,999. Fuser page count between 100,000 and 199,999. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .12 920 .13 920 .14 920 .16 920 .17 920 .21 Hot roll fell too far below the desired...
Service Manual
Page 53
... supply line voltage. • Excessive load on for an extended tim. Go to "920.xx-Cold fuser service check" on page 2-87. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .22 920 .23 920 .24 920 .26 920 .27 920 .31 Hot roll fell too far below the desired...
... supply line voltage. • Excessive load on for an extended tim. Go to "920.xx-Cold fuser service check" on page 2-87. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .22 920 .23 920 .24 920 .26 920 .27 920 .31 Hot roll fell too far below the desired...
Service Manual
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Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .32 920 .33 920 .34 920 .36 920 .37 920 .41 Hot roll fell too far below the desired temperature for ...
Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .32 920 .33 920 .34 920 .36 920 .37 920 .41 Hot roll fell too far below the desired temperature for ...
Service Manual
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... between 400,000 and 499,999. Go to new enhanced mode. Go to "920.xx-Cold fuser service check" on page 2-87. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .42 920 .43 920 .44 920 .46 920 .47 920 .51 Hot roll fell too far below the desired...
... between 400,000 and 499,999. Go to new enhanced mode. Go to "920.xx-Cold fuser service check" on page 2-87. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .42 920 .43 920 .44 920 .46 920 .47 920 .51 Hot roll fell too far below the desired...
Service Manual
Page 56
... been below desired temperature while printing. Hot roll took too long to heat up after slope change. Go to new enhanced mode. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 92 .52 920 .53 920 .54 920 .56 920 .57 920 .91 Hot roll fell too far below the desired...
... been below desired temperature while printing. Hot roll took too long to heat up after slope change. Go to new enhanced mode. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 92 .52 920 .53 920 .54 920 .56 920 .57 920 .91 Hot roll fell too far below the desired...
Service Manual
Page 57
... wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .92 920 .93 920 .94 920 .96 920 .97 922 .02 Hot roll fell too far below the desired...
... wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 920 .92 920 .93 920 .94 920 .96 920 .97 922 .02 Hot roll fell too far below the desired...
Service Manual
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...• Fuser not receiving sufficient AC power. • Poor supply line voltage. Go to reach desired temperature after increasing interrupt gap. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .03 922 .04 922 .06 922 .07 922 .12 922 .13 922 .14 922 .15 Hot roll ...-Cold fuser check" on page 2-89. After hot roll lamp detection, did not reach operating temperature in time (new enhanced control). The control code has been lost. Go to steady state control in trying to "922.xx-Cold fuser check" on page 2-89. Go to "922.xx-...
...• Fuser not receiving sufficient AC power. • Poor supply line voltage. Go to reach desired temperature after increasing interrupt gap. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .03 922 .04 922 .06 922 .07 922 .12 922 .13 922 .14 922 .15 Hot roll ...-Cold fuser check" on page 2-89. After hot roll lamp detection, did not reach operating temperature in time (new enhanced control). The control code has been lost. Go to steady state control in trying to "922.xx-Cold fuser check" on page 2-89. Go to "922.xx-...
Service Manual
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Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .16 922 .17 922 .22 922 .23 922 .24 922 .25 922 .26 922 .27 Hot roll did not reach operating ... supply line voltage. Go to "922.xx-Cold fuser check" on page 2-89. Go to "922.xx-Cold fuser check" on page 2-89. The control code has been lost. Go to "922.xx-Cold fuser check" on page 2-89. Go to "922.xx-Cold fuser check" on page 2-89. Fuser page...
Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .16 922 .17 922 .22 922 .23 922 .24 922 .25 922 .26 922 .27 Hot roll did not reach operating ... supply line voltage. Go to "922.xx-Cold fuser check" on page 2-89. Go to "922.xx-Cold fuser check" on page 2-89. The control code has been lost. Go to "922.xx-Cold fuser check" on page 2-89. Go to "922.xx-Cold fuser check" on page 2-89. Fuser page...
Service Manual
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Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .32 922 .33 922 .34 922 .35 922 .36 922 .37 922 .42 922 .43 Hot roll took too long to ... roll reached final lamp detection temperature but took longer than largest time in trying to "922.xx-Cold fuser check" on page 2-89. The control code has been lost. Fuser page count between 300,000 and 399,999. Go to reach the final lamp detection temperature. Go to "922.xx-Cold...
Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .32 922 .33 922 .34 922 .35 922 .36 922 .37 922 .42 922 .43 Hot roll took too long to ... roll reached final lamp detection temperature but took longer than largest time in trying to "922.xx-Cold fuser check" on page 2-89. The control code has been lost. Fuser page count between 300,000 and 399,999. Go to reach the final lamp detection temperature. Go to "922.xx-Cold...
Service Manual
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... after increasing interpage gap. Fuser page count stopped at 500,000 to "922.xx-Cold fuser check" on page 2-89. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .44 922 .45 922 .46 922 .47 922 .52 922 .53 922 .54 922 .55 Hot...or incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost . Fuser page count between 400,000 and 499,999. • Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling...
... after increasing interpage gap. Fuser page count stopped at 500,000 to "922.xx-Cold fuser check" on page 2-89. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .44 922 .45 922 .46 922 .47 922 .52 922 .53 922 .54 922 .55 Hot...or incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost . Fuser page count between 400,000 and 499,999. • Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling...
Service Manual
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...power. • Poor supply line voltage. Hot roll did not reach operating temperature in time (new enhanced control). Fuser page count not available. Control code has been lost. Fuser page count not available. • Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. • ...AC power. • Poor supply line voltage. Go to "922.xx-Cold fuser check" on page 2-89. 2-20 Service Manual Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .56 922 .57 922 .92 922 .93 922 .94 922 .95 922 .96 922 .97 Hot roll...
...power. • Poor supply line voltage. Hot roll did not reach operating temperature in time (new enhanced control). Fuser page count not available. Control code has been lost. Fuser page count not available. • Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. • ...AC power. • Poor supply line voltage. Go to "922.xx-Cold fuser check" on page 2-89. 2-20 Service Manual Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 922 .56 922 .57 922 .92 922 .93 922 .94 922 .95 922 .96 922 .97 Hot roll...
Service Manual
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...; Intermittent connection. • Thermistor cable not connected or thermistor actually open. Go to "923.xx-Hot fuser service check" on page 2-90. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 923 .01 923 .11 923 .21 923 .31 923 .41 923 .51 923 .91 924 .01 924 .11 924 .21...
...; Intermittent connection. • Thermistor cable not connected or thermistor actually open. Go to "923.xx-Hot fuser service check" on page 2-90. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 923 .01 923 .11 923 .21 923 .31 923 .41 923 .51 923 .91 924 .01 924 .11 924 .21...
Service Manual
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...between 0 and 99,999. Go to POR machine after receiving a 925.01. • 115 V lamp in 220 V printer. • Lamp has excessive wattage. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 924 .41 924 .51 924 .91 925 .01 925 .02 925 .11 925 .12 925 .21 ...count between 200,000 and 299,999. Fuser page count over 500,000. Lamp detection performed and found error. Go to POR machine after receiving a 925.01. • 115 V lamp in 220 V printer. • Lamp has excessive wattage. Too hot to "925.xx-Hot fuser service check" on ...
...between 0 and 99,999. Go to POR machine after receiving a 925.01. • 115 V lamp in 220 V printer. • Lamp has excessive wattage. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 924 .41 924 .51 924 .91 925 .01 925 .02 925 .11 925 .12 925 .21 ...count between 200,000 and 299,999. Fuser page count over 500,000. Lamp detection performed and found error. Go to POR machine after receiving a 925.01. • 115 V lamp in 220 V printer. • Lamp has excessive wattage. Too hot to "925.xx-Hot fuser service check" on ...
Service Manual
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... printer. • Lamp has excessive wattage. Attempting to "925.xx-Hot fuser service check" on page 2-91. Writes to the fuser information chip have been disabled due to do lamp detection and NVRAM bit indicates previous wrong lamp detected. Service error codes (9xx.xx) (continued) Error code Sub codes ...Description Possible causes 925 .32 925 .41 925 .42 925 .51 925 .52 925 .91 925 .92 927 .00 927 .01 Too hot to "Main fan" on page 2-76. Service fan error. • Loose connector....
... printer. • Lamp has excessive wattage. Attempting to "925.xx-Hot fuser service check" on page 2-91. Writes to the fuser information chip have been disabled due to do lamp detection and NVRAM bit indicates previous wrong lamp detected. Service error codes (9xx.xx) (continued) Error code Sub codes ...Description Possible causes 925 .32 925 .41 925 .42 925 .51 925 .52 925 .91 925 .92 927 .00 927 .01 Too hot to "Main fan" on page 2-76. Service fan error. • Loose connector....
Service Manual
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... has been detected with the toner sensor. • Check the toner sensor • Check cable • Check system board An error has been detected. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 927 .02 927 .03 927 .04 927 .05 927 .06 927 .07 929 .00 929 .66 929 .67 930...
... has been detected with the toner sensor. • Check the toner sensor • Check cable • Check system board An error has been detected. Service error codes (9xx.xx) (continued) Error code Sub codes Description Possible causes 927 .02 927 .03 927 .04 927 .05 927 .06 927 .07 929 .00 929 .66 929 .67 930...