User Guide
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Restoring the factory default settings...136 Troubleshooting 137 Solving basic printer problems...137 Printer control panel display is blank or displays only diamonds 137 Solving printing problems...137 Jobs do not print...137 Confidential and other held jobs do ...
Restoring the factory default settings...136 Troubleshooting 137 Solving basic printer problems...137 Printer control panel display is blank or displays only diamonds 137 Solving printing problems...137 Jobs do not print...137 Confidential and other held jobs do ...
User Guide
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... the printer Finding information about the printer 11 Initial setup instructions: • Connecting the printer • Installing the printer software Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems Help using printer software • Setting up and configuring the printer on ...Web site. Windows or Mac Help-Open a printer software program or application, and then click Help. Dell Support Web site-support.dell.com Note: Select your region, and then select your printer. Click to view the appropriate support site. Have...
... the printer Finding information about the printer 11 Initial setup instructions: • Connecting the printer • Installing the printer software Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems Help using printer software • Setting up and configuring the printer on ...Web site. Windows or Mac Help-Open a printer software program or application, and then click Help. Dell Support Web site-support.dell.com Note: Select your region, and then select your printer. Click to view the appropriate support site. Have...
User Guide
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... Wait for the printer. The internal print server is complete. Understanding printer messages 113 The message displays until all code is received and the processing is a hardware option installed inside the printer. You can use Hex Trace to troubleshoot printer problems. Invalid Engine... Code You need to download valid network printing code for the message to a computer by a USB cable, do not touch the printer control panel while this message...
... Wait for the printer. The internal print server is complete. Understanding printer messages 113 The message displays until all code is received and the processing is a hardware option installed inside the printer. You can use Hex Trace to troubleshoot printer problems. Invalid Engine... Code You need to download valid network printing code for the message to a computer by a USB cable, do not touch the printer control panel while this message...
User Guide
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...of paper from the standard exit bin. Solving printing problems Jobs do not appear, turn the printer back on . Troubleshooting 137 Check the printer power switch. • The printer cable is turned on . CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in ... All options are properly installed. • The printer driver settings are possible solutions. Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • ...
...of paper from the standard exit bin. Solving printing problems Jobs do not appear, turn the printer back on . Troubleshooting 137 Check the printer power switch. • The printer cable is turned on . CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in ... All options are properly installed. • The printer driver settings are possible solutions. Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • ...
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...Make sure the internal print server is properly installed and that the printer is connected to print in Adobe Acrobat. 2 Click the printer icon. For more information, visit the Dell Web site at www.Dell.com. Confidential and other held jobs and deleting some of the ... RECOMMENDED USB OR ETHERNET CABLE For more information, see the setup documentation that came with the printer. Troubleshooting 138 MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs do not print The documents contain unavailable fonts...
...Make sure the internal print server is properly installed and that the printer is connected to print in Adobe Acrobat. 2 Click the printer icon. For more information, visit the Dell Web site at www.Dell.com. Confidential and other held jobs and deleting some of the ... RECOMMENDED USB OR ETHERNET CABLE For more information, see the setup documentation that came with the printer. Troubleshooting 138 MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs do not print The documents contain unavailable fonts...
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...tray. You must exit Hex Trace mode before you can print your job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the down arrow button until Settings appears, and then press . 3 Press the down arrow button ...the correct positions for each tray. Incorrect characters print Make sure the printer is not in the job. If Ready Hex appears on to exit Hex Trace mode. Turn the printer off and back on the display, you must set the size ..., trays, or feeders automatically sense the paper size. Note: None of pages in Hex Trace mode. Troubleshooting 139
...tray. You must exit Hex Trace mode before you can print your job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the down arrow button until Settings appears, and then press . 3 Press the down arrow button ...the correct positions for each tray. Incorrect characters print Make sure the printer is not in the job. If Ready Hex appears on to exit Hex Trace mode. Turn the printer off and back on the display, you must set the size ..., trays, or feeders automatically sense the paper size. Note: None of pages in Hex Trace mode. Troubleshooting 139
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...the job. If this happens, open the rear door of the following : MAKE SURE COLLATE IS SET TO ON From Print Properties or the printer control panel Finishing menu, set Collate to exit there. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by ...size of fonts, the number and complexity of images, and the number of the following : RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on. Troubleshooting 140 Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions...
...the job. If this happens, open the rear door of the following : MAKE SURE COLLATE IS SET TO ON From Print Properties or the printer control panel Finishing menu, set Collate to exit there. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by ...size of fonts, the number and complexity of images, and the number of the following : RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on. Troubleshooting 140 Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions...
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... the flash memory card is securely connected to see if the option is not listed, reinstall it. Troubleshooting 141 RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check the connection between the option and the printer. Memory card Make sure the memory card is set up in the Installed Options list. Try one...
... the flash memory card is securely connected to see if the option is not listed, reinstall it. Troubleshooting 141 RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check the connection between the option and the printer. Memory card Make sure the memory card is set up in the Installed Options list. Try one...
User Guide
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...Load the paper stack toward the back of the tray to appear. 4 Press the down and the right arrow button while turning the printer on the side of the tray as shown with the recommended print side facedown. The print quality test pages print. 5 Press the ... correct the problem, then contact Customer Support. or A4-size paper in the following topics may have a printer part that requires adjustment or replacement. Print the print quality test pages: 1 Turn the printer off . 2 Load letter- Solving print quality problems The information in the standard tray. Troubleshooting 143
...Load the paper stack toward the back of the tray to appear. 4 Press the down and the right arrow button while turning the printer on the side of the tray as shown with the recommended print side facedown. The print quality test pages print. 5 Press the ... correct the problem, then contact Customer Support. or A4-size paper in the following topics may have a printer part that requires adjustment or replacement. Print the print quality test pages: 1 Turn the printer off . 2 Load letter- Solving print quality problems The information in the standard tray. Troubleshooting 143
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...the tray. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray to be serviced. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. Try one or more of the following : ...• Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. Troubleshooting 144 Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are possible solutions. Blank pages Try one or...
...the tray. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray to be serviced. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. Try one or more of the following : ...• Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. Troubleshooting 144 Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are possible solutions. Blank pages Try one or...
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Troubleshooting 145 Try one or more of the following: THE PHOTOCONDUCTOR KIT IS DEFECTIVE Replace the photoconductor kit...From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job ..., make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray.
Troubleshooting 145 Try one or more of the following: THE PHOTOCONDUCTOR KIT IS DEFECTIVE Replace the photoconductor kit...From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job ..., make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray.
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... tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in Print Properties, the Print dialog, or the software program. CHECK... until you use it. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. Troubleshooting 146
... tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in Print Properties, the Print dialog, or the software program. CHECK... until you use it. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. Troubleshooting 146
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...2 Locate the drop-down box under the Orientation pictures, and then click the down button. 3 Click Printer Features. 4 Change the settings for Toner Darkness, Brightness, and Contrast. • From the printer control panel Quality menu, change these settings. CHECK THE PAPER TYPE SETTING • For Windows users:...setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use it. Troubleshooting 147 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY •...
...2 Locate the drop-down box under the Orientation pictures, and then click the down button. 3 Click Printer Features. 4 Change the settings for Toner Darkness, Brightness, and Contrast. • From the printer control panel Quality menu, change these settings. CHECK THE PAPER TYPE SETTING • For Windows users:...setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use it. Troubleshooting 147 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY •...
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...paper type setting matches the paper loaded in its original wrapper until you use it. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 148 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray.... • For Macintosh users, specify the type from the Print dialog and pop-up menus. Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users...
...paper type setting matches the paper loaded in its original wrapper until you use it. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 148 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray.... • For Macintosh users, specify the type from the Print dialog and pop-up menus. Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users...
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... Paper Type setting matches the paper loaded in the tray. Toner rubs off These are using paper that meets the printer specifications. CHECK THE PAPER Make sure you are possible solutions. Troubleshooting 149 Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE...
... Paper Type setting matches the paper loaded in the tray. Toner rubs off These are using paper that meets the printer specifications. CHECK THE PAPER Make sure you are possible solutions. Troubleshooting 149 Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE...
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...the following : THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to Transparency. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting... is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Streaked horizontal lines These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE ...
...the following : THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to Transparency. CHECK THE PAPER TYPE SETTING Load transparencies, and make sure the Paper Type setting... is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. Streaked horizontal lines These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE ...
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... MAY BE EXCESS TONER IN THE PAPER PATH Contact Customer Support. To reduce the risk of the printer near the fuser may be hot. Warning-Potential Damage: Do not touch the photoconductor on the underside... allow the surface to cool before removing paper from this area. To reduce the risk of the printer near the fuser may be hot. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught ...Customer Support. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. Troubleshooting 151 MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the...
... MAY BE EXCESS TONER IN THE PAPER PATH Contact Customer Support. To reduce the risk of the printer near the fuser may be hot. Warning-Potential Damage: Do not touch the photoconductor on the underside... allow the surface to cool before removing paper from this area. To reduce the risk of the printer near the fuser may be hot. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught ...Customer Support. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. Troubleshooting 151 MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the...
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...and then reinstall it. CHECK THE PAPER TYPE • Try a different type of paper. • For transparencies, use only ones recommended by the printer manufacturer. • Make sure the Paper Type setting matches what is loaded in the tray or feeder. • Make sure the Paper Texture setting...For more of paper or specialty media loaded in the tray or feeder. Embedded Web Server does not open These are possible solutions. Troubleshooting 152 Solid black or white streaks appear on transparencies or paper These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE...
...and then reinstall it. CHECK THE PAPER TYPE • Try a different type of paper. • For transparencies, use only ones recommended by the printer manufacturer. • Make sure the Paper Type setting matches what is loaded in the tray or feeder. • Make sure the Paper Texture setting...For more of paper or specialty media loaded in the tray or feeder. Embedded Web Server does not open These are possible solutions. Troubleshooting 152 Solid black or white streaks appear on transparencies or paper These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE...
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...-assisted technical support requires the cooperation and participation of the printer and all Dell-installed hardware. In addition to the original default configuration as shipped from Dell, as well as your region on the WELCOME TO DELL SUPPORT page, and fill in the troubleshooting process and provides for the printer and any Dell-installed software and peripherals.
...-assisted technical support requires the cooperation and participation of the printer and all Dell-installed hardware. In addition to the original default configuration as shipped from Dell, as well as your region on the WELCOME TO DELL SUPPORT page, and fill in the troubleshooting process and provides for the printer and any Dell-installed software and peripherals.
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... cables Ethernet 26 parallel 26 USB 26 Calibrating 111 Cancel not available 111 Canceling 111 canceling a job from Macintosh 61 from the printer control panel 61 from Windows 61 card stock loading 38 tips 58 Cartridge Life Exceeded 112 Cartridge Low 111 Cartridge Nearly Low 111 Change... printer 14 factory defaults, restoring 136 custom paper type assigning 43 Custom Type changing name 44 Custom Types menu 83 D Default Source menu 75 Defragmenting Flash 112 Deleting held jobs 112 Deletion complete 112 Deletion failed 112 directory list printing 60 Disabling Menus 112 display troubleshooting ...
... cables Ethernet 26 parallel 26 USB 26 Calibrating 111 Cancel not available 111 Canceling 111 canceling a job from Macintosh 61 from the printer control panel 61 from Windows 61 card stock loading 38 tips 58 Cartridge Life Exceeded 112 Cartridge Low 111 Cartridge Nearly Low 111 Change... printer 14 factory defaults, restoring 136 custom paper type assigning 43 Custom Type changing name 44 Custom Types menu 83 D Default Source menu 75 Defragmenting Flash 112 Deleting held jobs 112 Deletion complete 112 Deletion failed 112 directory list printing 60 Disabling Menus 112 display troubleshooting ...