User Manual
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...the Operator Panel 327 20 Understanding Your Printer Software . 329 Printer Settings Utility 331 Status Window 331 Tool Box 331 Updater 332 Troubleshooting 332 Status Monitor Widget for Macintosh 332 Status Monitor Widget Feature 332 Before Installing the Status Monitor Widget . . . 332 ... 338 Installing the Status Monitor Console 339 Starting the Status Monitor Console 339 Printer Selection Window 340 Printer Status Window 341 Dell Supplies Management System Window . . 342 Service Tag Window 344 Settings Window 344 Contents 11 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\...
...the Operator Panel 327 20 Understanding Your Printer Software . 329 Printer Settings Utility 331 Status Window 331 Tool Box 331 Updater 332 Troubleshooting 332 Status Monitor Widget for Macintosh 332 Status Monitor Widget Feature 332 Before Installing the Status Monitor Widget . . . 332 ... 338 Installing the Status Monitor Console 339 Starting the Status Monitor Console 339 Printer Selection Window 340 Printer Status Window 341 Dell Supplies Management System Window . . 342 Service Tag Window 344 Settings Window 344 Contents 11 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\...
User Manual
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... 416 Clearing Paper Jams From the Fuser 420 Clearing Paper Jams From the Duplexer 423 Clearing Paper Jams From the Optional 250-Sheet Feeder 425 Troubleshooting 429 28 Troubleshooting Guide 431 Basic Printer Problems 431 14 Contents
... 416 Clearing Paper Jams From the Fuser 420 Clearing Paper Jams From the Duplexer 423 Clearing Paper Jams From the Optional 250-Sheet Feeder 425 Troubleshooting 429 28 Troubleshooting Guide 431 Basic Printer Problems 431 14 Contents
User Manual
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... provides several online tools, and support questions including: • Solutions - Find it here • Answers to support.dell.com. Contact information, order status, warranty, and repair information • Downloads - DE LL CONFIDENTIAL - Upgrade information for ? FOR PROOF...What are you looking for components, such as the printer drivers • Customer Care - Drivers • Manuals- PRE LIMINARY 9/13/10 - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Select your region, and fill in the requested details to access ...
... provides several online tools, and support questions including: • Solutions - Find it here • Answers to support.dell.com. Contact information, order status, warranty, and repair information • Downloads - DE LL CONFIDENTIAL - Upgrade information for ? FOR PROOF...What are you looking for components, such as the printer drivers • Customer Care - Drivers • Manuals- PRE LIMINARY 9/13/10 - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Select your region, and fill in the requested details to access ...
User Manual
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... of the window. F O R P R O O F O N LY Understanding Your Printer Software 331 To open the Status Window, Tool Box, Updater, and Troubleshooting using Tool Box, refer to install the Quick Launch Utility when you install the Dell software. Status Window The Status Window button opens the Printer Status window. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - NOTE: Quick Launch Utility...
... of the window. F O R P R O O F O N LY Understanding Your Printer Software 331 To open the Status Window, Tool Box, Updater, and Troubleshooting using Tool Box, refer to install the Quick Launch Utility when you install the Dell software. Status Window The Status Window button opens the Printer Status window. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - NOTE: Quick Launch Utility...
User Manual
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... Monitor Widget for Macintosh Status Monitor Widget is a printer utility that promotes efficient use of the printer through the exchange of Dell printers currently connected to your Macintosh • Receiving Alerts Alerts you to problems, such as paper jams or low toner ... - PRE LIMINARY 9/13/10 - Status Monitor Widget Feature • Monitoring Dell Printers Allows you to check the status of information between the Macintosh and the printer. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which allows you to solve problems by yourself. FOR PROOF ONLY 332...
... Monitor Widget for Macintosh Status Monitor Widget is a printer utility that promotes efficient use of the printer through the exchange of Dell printers currently connected to your Macintosh • Receiving Alerts Alerts you to problems, such as paper jams or low toner ... - PRE LIMINARY 9/13/10 - Status Monitor Widget Feature • Monitoring Dell Printers Allows you to check the status of information between the Macintosh and the printer. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which allows you to solve problems by yourself. FOR PROOF ONLY 332...
User Manual
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... working. • Optional memory is not lit. • Self Test Message appears on the operator the printer. F O R P R O O F O N LY Troubleshooting Guide 431 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm 28 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. the operator panel. P R E L I M I A L - If a problem occurs with your...
... working. • Optional memory is not lit. • Self Test Message appears on the operator the printer. F O R P R O O F O N LY Troubleshooting Guide 431 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm 28 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. the operator panel. P R E L I M I A L - If a problem occurs with your...
User Manual
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... incorrect characters printed. Press the (Menu) button to return to the top menu. Check the printer's interface from the Admin Menu. FOR PROOF ONLY 432 Troubleshooting Guide Verify that you are using the correct page description language (PDL). Determine the host interface you are using a print spooler, verify that the top...
... incorrect characters printed. Press the (Menu) button to return to the top menu. Check the printer's interface from the Admin Menu. FOR PROOF ONLY 432 Troubleshooting Guide Verify that you are using the correct page description language (PDL). Determine the host interface you are using a print spooler, verify that the top...
User Manual
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... and Optional 250-Sheet Feeder" or "Loading an Envelope in the standard 250-sheet tray or single sheet feeder with a cloth moistened with water. F O R P R O O F O N LY Troubleshooting Guide 433 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Problem Action Print media misfeeds or multiple feeds occur in the Standard 250...
... and Optional 250-Sheet Feeder" or "Loading an Envelope in the standard 250-sheet tray or single sheet feeder with a cloth moistened with water. F O R P R O O F O N LY Troubleshooting Guide 433 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Problem Action Print media misfeeds or multiple feeds occur in the Standard 250...
User Manual
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... (BCO) • Jagged characters • Banding DE LL CONFIDENTIAL - FOR PROOF ONLY 434 Troubleshooting Guide Cannot print from the Duplex menu on the operator panel, the Tool Box, or Dell Printer Configuration Web Tool. Print media does not stack neatly in the tray. Select Flip on...Configuration Web Tool. Print Quality Problems NOTE: Some of the following procedures that use the operator panel and Dell Configuration Web Tool, see "Understanding the Tool Box Menus" and "Dell Printer Configuration Web Tool." • The output is too light • Toner smears or print comes ...
... (BCO) • Jagged characters • Banding DE LL CONFIDENTIAL - FOR PROOF ONLY 434 Troubleshooting Guide Cannot print from the Duplex menu on the operator panel, the Tool Box, or Dell Printer Configuration Web Tool. Print media does not stack neatly in the tray. Select Flip on...Configuration Web Tool. Print Quality Problems NOTE: Some of the following procedures that use the operator panel and Dell Configuration Web Tool, see "Understanding the Tool Box Menus" and "Dell Printer Configuration Web Tool." • The output is too light • Toner smears or print comes ...
User Manual
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...a Launch the Tool Box, and click Non-Dell Toner on the leading edge of toner left in the printer The task is driver. a On the Advanced tab, ensure that the On check box is not selected. F O R P R O O F O N LY Troubleshooting Guide 435 b Replace the toner cartridges as necessary.... Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is replaced. P R E L I M I A L - Does this solve...
...a Launch the Tool Box, and click Non-Dell Toner on the leading edge of toner left in the printer The task is driver. a On the Advanced tab, ensure that the On check box is not selected. F O R P R O O F O N LY Troubleshooting Guide 435 b Replace the toner cartridges as necessary.... Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is replaced. P R E L I M I A L - Does this solve...
User Manual
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... If not, use the print complete. b Select Main Motor Operation Check from the Print Head Device (PHD) unit. FOR PROOF ONLY 436 Troubleshooting Guide The task is See "Supported Paper Types." Go to action 6. a Launch the Tool Box, and click Machine Check on the Diagnosis tab...is being used. Go to check the motor sound. See "Removing the Print Head Device (PHD) Ribbons" and "Installing a PHD Unit." Contact Dell. If not, remove the ribbons. Does the motor function properly? For example, change the Paper Type setting. Does this solve your problem? 5...
... If not, use the print complete. b Select Main Motor Operation Check from the Print Head Device (PHD) unit. FOR PROOF ONLY 436 Troubleshooting Guide The task is See "Supported Paper Types." Go to action 6. a Launch the Tool Box, and click Machine Check on the Diagnosis tab...is being used. Go to check the motor sound. See "Removing the Print Head Device (PHD) Ribbons" and "Installing a PHD Unit." Contact Dell. If not, remove the ribbons. Does the motor function properly? For example, change the Paper Type setting. Does this solve your problem? 5...
User Manual
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... FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Action Yes No 8 Ensure that the dispense motor for Magenta, Cyan, and Black buttons. Contact Dell. The 4 Colors Configuration Chart is Toner Refresh Mode. P R E L I M I A L - b Select Dispense Motor Check (Yellow), Dispense Motor ... Mode consumes extra toner. d After you desire. Go to action 9. F O R P R O O F O N LY Troubleshooting Guide 437 a Launch the Tool Box, and click Machine Check on the Diagnosis tab. Go to action 10. c Click the Play...
... FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Action Yes No 8 Ensure that the dispense motor for Magenta, Cyan, and Black buttons. Contact Dell. The 4 Colors Configuration Chart is Toner Refresh Mode. P R E L I M I A L - b Select Dispense Motor Check (Yellow), Dispense Motor ... Mode consumes extra toner. d After you desire. Go to action 9. F O R P R O O F O N LY Troubleshooting Guide 437 a Launch the Tool Box, and click Machine Check on the Diagnosis tab. Go to action 10. c Click the Play...
User Manual
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.... No Go to action 3. DE LL CONFIDENTIAL - FOR PROOF ONLY 438 Troubleshooting Guide b After you have a spare unit. The 4 Colors Configuration Chart is changing the Paper Type setting in the printer complete. Toner smears or print comes off No Contact Dell. Does this solve your problem? The task is complete. See "Replacing...
.... No Go to action 3. DE LL CONFIDENTIAL - FOR PROOF ONLY 438 Troubleshooting Guide b After you have a spare unit. The 4 Colors Configuration Chart is changing the Paper Type setting in the printer complete. Toner smears or print comes off No Contact Dell. Does this solve your problem? The task is complete. See "Replacing...
User Manual
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...PHD Unit." Does this solve your problem? P R E L I M I A L - F O R P R O O F O N LY Troubleshooting Guide 439 b After you have a spare unit. The task is complete. Go to action 2. Action Yes 1 Ensure that the PHD unit is complete. ... 9 / 1 3 / 1 0 - See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." Random spots/Blurred images No Contact Dell. Does this solve your problem? Does this solve your problem? 2 Ensure that the toner cartridges are installed correctly. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM...
...PHD Unit." Does this solve your problem? P R E L I M I A L - F O R P R O O F O N LY Troubleshooting Guide 439 b After you have a spare unit. The task is complete. Go to action 2. Action Yes 1 Ensure that the PHD unit is complete. ... 9 / 1 3 / 1 0 - See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." Random spots/Blurred images No Contact Dell. Does this solve your problem? Does this solve your problem? 2 Ensure that the toner cartridges are installed correctly. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM...
User Manual
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... CONFIDENTIAL - Action Yes 1 The toner cartridges may be replaced. The task is blank No Contact Dell. The task is printed. a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. FOR PROOF ONLY 440 Troubleshooting Guide The Pitch Configuration Chart is complete. Confirm the amount of toner left in the..." and "Installing a PHD Unit." FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Action Yes 3 Replace the PHD unit if you are using non-Dell brand toner cartridges, The task is disable the Non...
... CONFIDENTIAL - Action Yes 1 The toner cartridges may be replaced. The task is blank No Contact Dell. The task is printed. a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. FOR PROOF ONLY 440 Troubleshooting Guide The Pitch Configuration Chart is complete. Confirm the amount of toner left in the..." and "Installing a PHD Unit." FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Action Yes 3 Replace the PHD unit if you are using non-Dell brand toner cartridges, The task is disable the Non...
User Manual
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...print media surface may be uneven. a Launch the Tool Box, and click Machine Check on the Diagnosis tab. F O R P R O O F O N LY Troubleshooting Guide 441 Does this solve your problem? 5 Verify that eight yellow ribbons are correctly The task is being used. Go to check the motor sound.... See "Replacing the complete. Contact Dell. The task is not selected. b Select Main Motor Operation Check from the PHD unit. P R E L I M I A L - a On the ...
...print media surface may be uneven. a Launch the Tool Box, and click Machine Check on the Diagnosis tab. F O R P R O O F O N LY Troubleshooting Guide 441 Does this solve your problem? 5 Verify that eight yellow ribbons are correctly The task is being used. Go to check the motor sound.... See "Replacing the complete. Contact Dell. The task is not selected. b Select Main Motor Operation Check from the PHD unit. P R E L I M I A L - a On the ...
User Manual
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...Machine Check on the output DE LL CONFIDENTIAL - Does the dispense motor function properly? 9 Replace the PHD unit if you desire. Contact Dell. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Action Yes No 8 Ensure that the dispense motor for the rest of... Start button. The task is printed. Go to perform Dispense Motor Check for each toner cartridge functions properly. Contact Dell. d Repeat steps b and c to action 9. c Click the 4 Colors Configuration Chart button. FOR PROOF ONLY 442 Troubleshooting Guide
...Machine Check on the output DE LL CONFIDENTIAL - Does the dispense motor function properly? 9 Replace the PHD unit if you desire. Contact Dell. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm Action Yes No 8 Ensure that the dispense motor for the rest of... Start button. The task is printed. Go to perform Dispense Motor Check for each toner cartridge functions properly. Contact Dell. d Repeat steps b and c to action 9. c Click the 4 Colors Configuration Chart button. FOR PROOF ONLY 442 Troubleshooting Guide
User Manual
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Part or the entire output is replaced. Does this solve your problem? 3 Replace the PHD unit if you are using non-Dell brand toner cartridges, The task is printed. P R E L I M I A L - a Check the toner level in the Status tab in each complete. b....fm Action Yes 1 The toner cartridges may be low or need to be The task is black No Go to action 3. Go to action 2. F O R P R O O F O N LY Troubleshooting Guide 443 Does this solve your problem? D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - Confirm the amount of toner left in the Status ...
Part or the entire output is replaced. Does this solve your problem? 3 Replace the PHD unit if you are using non-Dell brand toner cartridges, The task is printed. P R E L I M I A L - a Check the toner level in the Status tab in each complete. b....fm Action Yes 1 The toner cartridges may be low or need to be The task is black No Go to action 3. Go to action 2. F O R P R O O F O N LY Troubleshooting Guide 443 Does this solve your problem? D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - Confirm the amount of toner left in the Status ...
User Manual
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... Color is complete. a Replace the PHD unit. Does this solve your problem? DE LL CONFIDENTIAL - b After you have a spare unit. FOR PROOF ONLY 444 Troubleshooting Guide Contact Dell. Pitched color dots No Go to action 2. c Click the 4 Colors Configuration Chart button. The task is set to Color (Auto) in The task is...
... Color is complete. a Replace the PHD unit. Does this solve your problem? DE LL CONFIDENTIAL - b After you have a spare unit. FOR PROOF ONLY 444 Troubleshooting Guide Contact Dell. Pitched color dots No Go to action 2. c Click the 4 Colors Configuration Chart button. The task is set to Color (Auto) in The task is...
User Manual
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... RY 9 / 1 3 / 1 0 - The Pitch Configuration Chart is complete. F O R P R O O F O N LY Troubleshooting Guide 445 The task is printed. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the problem using the Pitch Proceed to the location b Click the Pitch Configuration Chart button. Contact... Dell. c Click the Pitch Configuration Chart button. Does this solve your output with that on the Pitch ...
... RY 9 / 1 3 / 1 0 - The Pitch Configuration Chart is complete. F O R P R O O F O N LY Troubleshooting Guide 445 The task is printed. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the problem using the Pitch Proceed to the location b Click the Pitch Configuration Chart button. Contact... Dell. c Click the Pitch Configuration Chart button. Does this solve your output with that on the Pitch ...