Hard Drive White Paper
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... Control Panel to permit the hard drive to be turned off when it from one location to another. • Upgrade to the latest system BIOS, as given in the "F10 Setup Hard Drive Self-Test" section. • Whenever possible, adjust power management settings (power schemes) in applications such as a word processor that executes primarily from electronic memory without having to access the hard drive very often. • Perform the Defrag operation...
... Control Panel to permit the hard drive to be turned off when it from one location to another. • Upgrade to the latest system BIOS, as given in the "F10 Setup Hard Drive Self-Test" section. • Whenever possible, adjust power management settings (power schemes) in applications such as a word processor that executes primarily from electronic memory without having to access the hard drive very often. • Perform the Defrag operation...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
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... the notebook PC. If necessary, unbundle the preinstalled image. (Refer to the documentation included with recommended installation order) Windows XP SP2 software components Support Software for Bluetooth by hp Support Software for Bluetooth MultiPort Module Quick Launch Button Software System Enhancements for SP2 4. Refer to properly set up the networking and security components of Necessary Drivers and Enhancements (along with the system for complete SP2 installation instructions. 3. Installing SP2 and system software updates Preparing...
... the notebook PC. If necessary, unbundle the preinstalled image. (Refer to the documentation included with recommended installation order) Windows XP SP2 software components Support Software for Bluetooth by hp Support Software for Bluetooth MultiPort Module Quick Launch Button Software System Enhancements for SP2 4. Refer to properly set up the networking and security components of Necessary Drivers and Enhancements (along with the system for complete SP2 installation instructions. 3. Installing SP2 and system software updates Preparing...
Maintenance and Service Guide
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... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
Maintenance and Service Guide
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... Update, > Download New > OK. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. The first time you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. Follow the instructions that are available from it . Service Manual Removal and Replacement 2-59 BIOS updates are running. 2. Installation utilities and instructions for creating a BIOS floppy disk are...
... Update, > Download New > OK. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. The first time you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. Follow the instructions that are available from it . Service Manual Removal and Replacement 2-59 BIOS updates are running. 2. Installation utilities and instructions for creating a BIOS floppy disk are...
Maintenance and Service Guide
Page 103
... connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Replace SDRAM modules. If external monitor displays no light Call Center: Suggestions Close all applications before suspending. When hardware is turned on and warmed up. Make sure CPU module is loading and checking hardware and network connections. Check display cable connections, replace display assembly. Service Manual Troubleshooting and Diagnostics 3-11 Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Adjust display brightness...
... connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Replace SDRAM modules. If external monitor displays no light Call Center: Suggestions Close all applications before suspending. When hardware is turned on and warmed up. Make sure CPU module is loading and checking hardware and network connections. Check display cable connections, replace display assembly. Service Manual Troubleshooting and Diagnostics 3-11 Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Adjust display brightness...
Maintenance and Service Guide
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... for use with notebook. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. SDRAM module SDRAM module Increase sound volume. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Service Manual Troubleshooting and Diagnostics 3-15 Avoid touching touch pad while booting or resuming. Delete temporary and unneeded files. Test audio with e-Diagtools diagnostics. Use an external microphone (internal microphone normally not included). Top case Speaker assembly Switchboard PCA Motherboard...
... for use with notebook. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. SDRAM module SDRAM module Increase sound volume. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Service Manual Troubleshooting and Diagnostics 3-15 Avoid touching touch pad while booting or resuming. Delete temporary and unneeded files. Test audio with e-Diagtools diagnostics. Use an external microphone (internal microphone normally not included). Top case Speaker assembly Switchboard PCA Motherboard...
Maintenance and Service Guide
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... service. In e-Diagtools for Windows. 13. If you have trouble running e-Diagtools diagnostics from the hard disk, you make an e-mail connection from this program, select Change Settings in the Connect window and enter the settings recommended by your notebook's hard disk. Boot from the Recovery CD or DVD. To help interpret the results of the e-Diagtools tests, refer to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram...
... service. In e-Diagtools for Windows. 13. If you have trouble running e-Diagtools diagnostics from the hard disk, you make an e-mail connection from this program, select Change Settings in the Connect window and enter the settings recommended by your notebook's hard disk. Boot from the Recovery CD or DVD. To help interpret the results of the e-Diagtools tests, refer to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram...
Maintenance and Service Guide
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... Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller (on data bits xxxx of low byte of chipset registers Load alternate registers with CMOS values Initialize extended memory for ROMPilot Initialize interrupt vectors POST device initialization Check ROM copyright notice Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting...
... Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller (on data bits xxxx of low byte of chipset registers Load alternate registers with CMOS values Initialize extended memory for ROMPilot Initialize interrupt vectors POST device initialization Check ROM copyright notice Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting...
Maintenance and Service Guide
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... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Service Manual
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... 1 GB (1024 MB) SDRAM using 256 MB modules. Left and right click buttons. Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) 14.1-inch XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix (TFT) LCD display. Hardware 3D acceleration, hardware DVD acceleration. ATI Mobility Radeon graphics accelerator with LED charge-level gauge. or 32-MB...
... 1 GB (1024 MB) SDRAM using 256 MB modules. Left and right click buttons. Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) 14.1-inch XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix (TFT) LCD display. Hardware 3D acceleration, hardware DVD acceleration. ATI Mobility Radeon graphics accelerator with LED charge-level gauge. or 32-MB...
Service Manual
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... boot sufficiently, use a Crisis Recovery floppy disk. If you must replace the motherboard. Connect the AC adapter to define your connection settings. 7. Click Update, select Download New and click OK. Repairing the BIOS IC (Authorized Service Providers Only) The notebook's BIOS IC cannot be able to reset the notebook. Using e-DiagTools for Windows or a BIOS floppy disk to the Internet. 5. The BIOS update also resets the configurations in the Connect window to the notebook. 4. The first time you might damage the notebook. Service Manual Removal and Replacement...
... boot sufficiently, use a Crisis Recovery floppy disk. If you must replace the motherboard. Connect the AC adapter to define your connection settings. 7. Click Update, select Download New and click OK. Repairing the BIOS IC (Authorized Service Providers Only) The notebook's BIOS IC cannot be able to reset the notebook. Using e-DiagTools for Windows or a BIOS floppy disk to the Internet. 5. The BIOS update also resets the configurations in the Connect window to the notebook. 4. The first time you might damage the notebook. Service Manual Removal and Replacement...
Service Manual
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... disk or floppy drive. Motherboard. If the power status light does not turn notebook off , then press power button to help determine likely causes of a problem, determine which replaceable modules are involved in CD/DVD drive. Make sure CD/DVD is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Hard drive. Check battery level on AC or battery. Restart notebook. If monitor shows activity but boots on , BIOS completes, but OS does not start from floppy drive, reload hard drive, replace hard drive. Check battery contacts. Use BIOS Setup...
... disk or floppy drive. Motherboard. If the power status light does not turn notebook off , then press power button to help determine likely causes of a problem, determine which replaceable modules are involved in CD/DVD drive. Make sure CD/DVD is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Hard drive. Check battery level on AC or battery. Restart notebook. If monitor shows activity but boots on , BIOS completes, but OS does not start from floppy drive, reload hard drive, replace hard drive. Check battery contacts. Use BIOS Setup...
Service Manual
Page 145
... installed properly, replace CPU module. Adjust display brightness. Try external monitor. SDRAM modules. Erratic display. Bright or missing pixels or lines. Switchboard PCA. Motherboard. Vertical crack near center of dark or light discoloration visible when display is damaged, drive may not operate properly. External display does not work. Hard disk Hard disk never spins. Usually caused by excessive pressure applied to area on keyboard. Caused by closing display with pencil-sized object on screen. If external monitor displays no light. Check notebook...
... installed properly, replace CPU module. Adjust display brightness. Try external monitor. SDRAM modules. Erratic display. Bright or missing pixels or lines. Switchboard PCA. Motherboard. Vertical crack near center of dark or light discoloration visible when display is damaged, drive may not operate properly. External display does not work. Hard disk Hard disk never spins. Usually caused by excessive pressure applied to area on keyboard. Caused by closing display with pencil-sized object on screen. If external monitor displays no light. Check notebook...
Service Manual
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... SDRAM. Audio No sound audible. Check settings in Windows Help. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Motherboard. Motherboard. Use memory troubleshooter in Control Panel. Use only DDR-266 SDRAM modules. Check whether sound is enabled in Device Manager. Test audio with notebook. Service Manual Troubleshooting and Diagnostics 3-13 Make sure touch pad is enabled (mute button and software controls...
... SDRAM. Audio No sound audible. Check settings in Windows Help. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Motherboard. Motherboard. Use memory troubleshooter in Control Panel. Use only DDR-266 SDRAM modules. Check whether sound is enabled in Device Manager. Test audio with notebook. Service Manual Troubleshooting and Diagnostics 3-13 Make sure touch pad is enabled (mute button and software controls...
Service Manual
Page 154
... tests called POST (Power-On Self-Test). Service Manual Troubleshooting and Diagnostics 3-19 In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. Click View to exit and reboot. 12. 10. The basic hardware test shows a recommended replacement part. Note that not all POST messages indicate a failure in BIOS Setup (the default setting), press Esc during boot to determine which...
... tests called POST (Power-On Self-Test). Service Manual Troubleshooting and Diagnostics 3-19 In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. Click View to exit and reboot. 12. 10. The basic hardware test shows a recommended replacement part. Note that not all POST messages indicate a failure in BIOS Setup (the default setting), press Esc during boot to determine which...
Service Manual
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... refresh. RAM failure on motherboard). Initialize extended memory for option ROMs. Verify Real Mode. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Note that if the notebook fails to a known state. 4. Remove all video adapters in which the terminal error occurred. Enable CPU cache. Restore CPU control word during warm boot. or wrong type or no auto adapter or unusual AC adapter configuration. 3. Test CPU bus-clock frequency. POST device initialization. QuietBoot start shut down. Press the reset button to...
... refresh. RAM failure on motherboard). Initialize extended memory for option ROMs. Verify Real Mode. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Note that if the notebook fails to a known state. 4. Remove all video adapters in which the terminal error occurred. Enable CPU cache. Restore CPU control word during warm boot. or wrong type or no auto adapter or unusual AC adapter configuration. 3. Test CPU bus-clock frequency. POST device initialization. QuietBoot start shut down. Press the reset button to...
Service Manual
Page 156
...boot OS. Test extended memory. Test extended memory address lines. Load custom defaults (optional). Initialize PC-compatible PnP ISA devices. Test and initialize PS/2 mouse. Shadow option ROMs. Set up Multi Processor table. Determine number of day. Initialize typematic rate. prepare to enter SETUP". Test keyboard. Enable USB devices. Disable CPU cache. Display error messages. Check for configuration errors. Configure non-MCD IDE controllers. Enable hardware interrupts. Check key lock. Check password (optional). Initialize PnP Option ROMs. Service Manual...
...boot OS. Test extended memory. Test extended memory address lines. Load custom defaults (optional). Initialize PC-compatible PnP ISA devices. Test and initialize PS/2 mouse. Shadow option ROMs. Set up Multi Processor table. Determine number of day. Initialize typematic rate. prepare to enter SETUP". Test keyboard. Enable USB devices. Disable CPU cache. Display error messages. Check for configuration errors. Configure non-MCD IDE controllers. Enable hardware interrupts. Check key lock. Check password (optional). Initialize PnP Option ROMs. Service Manual...
Service Manual
Page 159
... device. Parity Check 1 nnnn Parity error found Operating system cannot be reclaimed by a virtual memory manager. Entering SETUP ... Video BIOS shadowed Video BIOS copied to shadow RAM. System BIOS shadowed System BIOS copied to shadow RAM. 3-24 Troubleshooting and Diagnostics Service Manual Press to enter BIOS Setup and change the settings. nnnn kB Shadow RAM Passed Where nnnn is a map of an Option ROM, such as an add-on the screen. Press to start the boot process or to display...
... device. Parity Check 1 nnnn Parity error found Operating system cannot be reclaimed by a virtual memory manager. Entering SETUP ... Video BIOS shadowed Video BIOS copied to shadow RAM. System BIOS shadowed System BIOS copied to shadow RAM. 3-24 Troubleshooting and Diagnostics Service Manual Press to enter BIOS Setup and change the settings. nnnn kB Shadow RAM Passed Where nnnn is a map of an Option ROM, such as an add-on the screen. Press to start the boot process or to display...
Reference Guide
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... default setting of 1024 × 768 or higher, depending on a CD/DVD RW combo drive, try using a different media brand. If a DVD movie doesn't fill the screen Each side of the screen. To view the standard format, flip the disc over and play with two displays If you created the CD on your model: select Start > Control Panel > Appearance and Themes > Display. • Try adjusting the size of the keyboard...
... default setting of 1024 × 768 or higher, depending on a CD/DVD RW combo drive, try using a different media brand. If a DVD movie doesn't fill the screen Each side of the screen. To view the standard format, flip the disc over and play with two displays If you created the CD on your model: select Start > Control Panel > Appearance and Themes > Display. • Try adjusting the size of the keyboard...
Reference Guide
Page 119
... BIOS password, 24 BIOS Setup utility Boot menu, 87 Exit menu, 87 external display settings, 86 Main menu, 85 Security menu, 86 using, 84 black list (modem), 37 blackout periods, modem, 37 Bluetooth business cards, 46 configuring, 45 sending files, 46 troubleshooting, 82 tuning on, 44 turning off, 45 wireless, 44 boot device order, 17, 87 Boot menu (BIOS), 87 brightness, adjusting, 19 business cards, 46 C Cable lock, 25 Caps Lock, 9 Cardbus cards, 48 cards, PCMCIA, 48 CD-ROM drive creating or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing...
... BIOS password, 24 BIOS Setup utility Boot menu, 87 Exit menu, 87 external display settings, 86 Main menu, 85 Security menu, 86 using, 84 black list (modem), 37 blackout periods, modem, 37 Bluetooth business cards, 46 configuring, 45 sending files, 46 troubleshooting, 82 tuning on, 44 turning off, 45 wireless, 44 boot device order, 17, 87 Boot menu (BIOS), 87 brightness, adjusting, 19 business cards, 46 C Cable lock, 25 Caps Lock, 9 Cardbus cards, 48 cards, PCMCIA, 48 CD-ROM drive creating or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing...