Quick Setup and Getting Started Guide
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... User Guides 9 Before You Call for Technical Support 10 Helpful Hints 11 Basic Troubleshooting 12 Solving General Problems 12 Solving Hardware Installation Problems 16 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 19 v
... User Guides 9 Before You Call for Technical Support 10 Helpful Hints 11 Basic Troubleshooting 12 Solving General Problems 12 Solving Hardware Installation Problems 16 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 19 v
Quick Setup and Getting Started Guide
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...be a problem with a different cable into a different video port on the computer if one is functioning properly. ● If you are error codes that you diagnose the problem. To assist you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online...hard drive. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for more general suggestions. ● Refer to back up all of the computer to...
...be a problem with a different cable into a different video port on the computer if one is functioning properly. ● If you are error codes that you diagnose the problem. To assist you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online...hard drive. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for more general suggestions. ● Refer to back up all of the computer to...
Quick Setup and Getting Started Guide
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...be prepared to do the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that will erase all data files before calling. ● Spend time troubleshooting the problem with the computer, monitor, or software, see ... Then press Helpful Hints 11 Access the Business Support Center (BSC) at least four seconds. Be sure to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for loose connections or incorrect connections. ● Wake the computer by pressing and holding...
...be prepared to do the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that will erase all data files before calling. ● Spend time troubleshooting the problem with the computer, monitor, or software, see ... Then press Helpful Hints 11 Access the Business Support Center (BSC) at least four seconds. Be sure to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for loose connections or incorrect connections. ● Wake the computer by pressing and holding...
Quick Setup and Getting Started Guide
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Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Quick Setup and Getting Started Guide Enhanced for Accessibility
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... User Guides 9 Before You Call for Technical Support 10 Helpful Hints 11 Basic Troubleshooting 12 Solving General Problems 12 Solving Hardware Installation Problems 16 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 19 v
... User Guides 9 Before You Call for Technical Support 10 Helpful Hints 11 Basic Troubleshooting 12 Solving General Problems 12 Solving Hardware Installation Problems 16 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 19 v
Quick Setup and Getting Started Guide Enhanced for Accessibility
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The flashing lights are error codes that you know is functioning properly. ● If you are having problems with the computer, try the appropriate solutions below to try to the Computer ... the Safe Mode to its original factory condition in Computer Setup. There may be a problem with self-solve diagnostics. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for more general suggestions. ● Refer to the Troubleshooting Guide for more information. CAUTION: Restoring the...
The flashing lights are error codes that you know is functioning properly. ● If you are having problems with the computer, try the appropriate solutions below to try to the Computer ... the Safe Mode to its original factory condition in Computer Setup. There may be a problem with self-solve diagnostics. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for more general suggestions. ● Refer to the Troubleshooting Guide for more information. CAUTION: Restoring the...
Quick Setup and Getting Started Guide Enhanced for Accessibility
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... monitor is turned on and the green monitor light is dim. ● Press and hold any key. Be sure to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in front of peers and HP experts. Helpful Hints If you encounter problems with the service technician. ● ... should be prepared to do the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that you created or restore the system to see that the voltage select switch (some models) is set to the appropriate voltage for details. ...
... monitor is turned on and the green monitor light is dim. ● Press and hold any key. Be sure to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in front of peers and HP experts. Helpful Hints If you encounter problems with the service technician. ● ... should be prepared to do the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that you created or restore the system to see that the voltage select switch (some models) is set to the appropriate voltage for details. ...
Quick Setup and Getting Started Guide Enhanced for Accessibility
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Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
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...the computer. Clearing CMOS 1. Replace the access panel, external devices, and reconnect the power cord. 5. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 Lists all I /O • Trusted Execution ...or FAT32 file system. 3. Press Enter. Flash System ROM - Allows you to set : • POST mode - Allows you to set Asset tag, ownership tag, Chassis serial number, UUID, and keyboard locale... green to enter Computer Setup. If the portion of the ROM that contains code that configuration changes have occurred. To recover the system after clearing CMOS and ...
...the computer. Clearing CMOS 1. Replace the access panel, external devices, and reconnect the power cord. 5. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 Lists all I /O • Trusted Execution ...or FAT32 file system. 3. Press Enter. Flash System ROM - Allows you to set : • POST mode - Allows you to set Asset tag, ownership tag, Chassis serial number, UUID, and keyboard locale... green to enter Computer Setup. If the portion of the ROM that contains code that configuration changes have occurred. To recover the system after clearing CMOS and ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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Acronym or Abbreviation PAL PATA PC PCA PCI PCI-E PCM PCMCIA PEG PFC PIN PIO PN POST PROM PTR PWM RAID RAM RAS RBSU rcvr RDRAM RGB RH RMS ROM RPM RTC R/W SATA SCSI SDR SDRAM Technical Reference Guide Introduction Table 1-1 (Continued...) Acronyms and Abbreviations Description 1. programmable array logic 2. phase alternating line Parallel ATA Personal computer Printed circuit assembly peripheral component interconnect PCI Express pulse code ...
Acronym or Abbreviation PAL PATA PC PCA PCI PCI-E PCM PCMCIA PEG PFC PIN PIO PN POST PROM PTR PWM RAID RAM RAS RBSU rcvr RDRAM RGB RH RMS ROM RPM RTC R/W SATA SCSI SDR SDRAM Technical Reference Guide Introduction Table 1-1 (Continued...) Acronyms and Abbreviations Description 1. programmable array logic 2. phase alternating line Parallel ATA Personal computer Printed circuit assembly peripheral component interconnect PCI Express pulse code ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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...) Map Function Location Function Real-time clock 24h System board ID Diagnostic status 25h System architecture data System reset code 26h Auxiliary peripheral configuration Diskette drive type 27h Speed control external drive Reserved 28h Expanded/base mem. These functions ...drive 1, secondary controller 34h International language Hard drive 2, secondary controller 35h APM status flags Enhanced hard drive support 36h ECC POST test single bit Reserved 37h-3Fh Power-on password Power management functions 40-FFh Feature Control/Status NOTES: Assume unmarked gaps ...
...) Map Function Location Function Real-time clock 24h System board ID Diagnostic status 25h System architecture data System reset code 26h Auxiliary peripheral configuration Diskette drive type 27h Speed control external drive Reserved 28h Expanded/base mem. These functions ...drive 1, secondary controller 34h International language Hard drive 2, secondary controller 35h APM status flags Enhanced hard drive support 36h ECC POST test single bit Reserved 37h-3Fh Power-on password Power management functions 40-FFh Feature Control/Status NOTES: Assume unmarked gaps ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... The utility checks to allow booting the system and re-flashing the system BIOS ROM with asistance from HP. The splash screen (image displayed during POST) is done either HPQFlash or FLASHBIN.EXE through F10 setup, running HPQFlash, or running FLASHBIN.EXE. Flashing may only be loaded into the ROM.... or with the FLASHBIN.EXE utility in a DOS or DOS-like environment. If the system BIOS ROM fails the flash check, the boot block code provides the minimum amount of support necessary to insure that provides a way to recover from a failed flashing of choice by reflashing the BIOS image ...
... The utility checks to allow booting the system and re-flashing the system BIOS ROM with asistance from HP. The splash screen (image displayed during POST) is done either HPQFlash or FLASHBIN.EXE through F10 setup, running HPQFlash, or running FLASHBIN.EXE. Flashing may only be loaded into the ROM.... or with the FLASHBIN.EXE utility in a DOS or DOS-like environment. If the system BIOS ROM fails the flash check, the boot block code provides the minimum amount of support necessary to insure that provides a way to recover from a failed flashing of choice by reflashing the BIOS image ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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Power-On Self Test (POST) Messages Error Message Probable Cause Invalid Electronic Serial Number Chassis serial number is not connected. kybd) ... ROMs Recently added PCI card contains and option ROM too large to download during POST. 102-system Board Failure Failed ESCD write, A20, timer, or DMA controller. 150-Safe POST Active An option ROM failed to enter a valid number. Network Server Mode Active... Configuration Warning A specific error has occurred in a memory device installed in network mode. Error Messages and Codes A.3 Power-On Self Test (POST) Messages Table A-2.
Power-On Self Test (POST) Messages Error Message Probable Cause Invalid Electronic Serial Number Chassis serial number is not connected. kybd) ... ROMs Recently added PCI card contains and option ROM too large to download during POST. 102-system Board Failure Failed ESCD write, A20, timer, or DMA controller. 150-Safe POST Active An option ROM failed to enter a valid number. Network Server Mode Active... Configuration Warning A specific error has occurred in a memory device installed in network mode. Error Messages and Codes A.3 Power-On Self Test (POST) Messages Table A-2.
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... update. Technical Reference Guide www.hp.com A-3 A processor is attached to SATA 1 will be used before SATA 2 and SATA 3. Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause 514-CPU or Chassis Fan not detected. Any device attached to this connector to SATA 1 and/or...
... update. Technical Reference Guide www.hp.com A-3 A processor is attached to SATA 1 will be used before SATA 2 and SATA 3. Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause 514-CPU or Chassis Fan not detected. Any device attached to this connector to SATA 1 and/or...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. A-4 www.hp.com Technical Reference Guide Parity Check 2 Keyboard failure while Network Server Mode enabled.
Error Messages and Codes Table A-2. (Continued) Power-On Self Test (POST) Messages Error Message Probable Cause Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. A-4 www.hp.com Technical Reference Guide Parity Check 2 Keyboard failure while Network Server Mode enabled.
Service Reference Guide: HP Compaq dc5850 Business PC
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... Appendix B Power Cord Set Requirements General Requirements ...172 Japanese Power Cord Requirements 172 Country-Specific Requirements ...173 Appendix C POST Error Messages POST Numeric Codes and Text Messages 175 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 179 Appendix D Troubleshooting Without Diagnostics Safety and Comfort ...182 Before You Call for Technical Support 182 Helpful Hints...
... Appendix B Power Cord Set Requirements General Requirements ...172 Japanese Power Cord Requirements 172 Country-Specific Requirements ...173 Appendix C POST Error Messages POST Numeric Codes and Text Messages 175 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 179 Appendix D Troubleshooting Without Diagnostics Safety and Comfort ...182 Before You Call for Technical Support 182 Helpful Hints...
Service Reference Guide: HP Compaq dc5850 Business PC
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No PATA drives are color coded to make identification easier. SATA Identification Primary channel, device 0 Primary channel, device 1 Secondary channel, device 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange ... configuring drive Data transfer rate 7/7 15 39.37 in (100 cm) 400-700 mV 3.3 V, 5 V, 12 V N/A 3.0 Gb/s SATA connectors on these models of the attach rules, a POST error message may be displayed. SATA Hard Drives 49 The USDT model is an error on any other model.
No PATA drives are color coded to make identification easier. SATA Identification Primary channel, device 0 Primary channel, device 1 Secondary channel, device 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange ... configuring drive Data transfer rate 7/7 15 39.37 in (100 cm) 400-700 mV 3.3 V, 5 V, 12 V N/A 3.0 Gb/s SATA connectors on these models of the attach rules, a POST error message may be displayed. SATA Hard Drives 49 The USDT model is an error on any other model.
Service Reference Guide: HP Compaq dc5850 Business PC
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... any key (except F10 or F12). NOTE: For more information on a regularly scheduled basis. C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run every 1 to 30 days on Computer Setup, see the... Computer Setup (F10) Utility Guide. 174 Appendix C POST Error Messages To manually switch to the POST Messages Enabled mode during Power...
... any key (except F10 or F12). NOTE: For more information on a regularly scheduled basis. C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run every 1 to 30 days on Computer Setup, see the... Computer Setup (F10) Utility Guide. 174 Appendix C POST Error Messages To manually switch to the POST Messages Enabled mode during Power...
Service Reference Guide: HP Compaq dc5850 Business PC
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...instructions on the screen. Reset the date and time under Control Panel. POST Numeric Codes and Text Messages This section covers those POST errors that may need to be replaced. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM ... contains 1. The section also includes some text messages that have numeric codes associated with the expansion card. 6. Reset the date and time under Control Panel (Computer Setup can also be encountered during POST. If the problem persists, replace the RTC battery. RTC (real-...
...instructions on the screen. Reset the date and time under Control Panel. POST Numeric Codes and Text Messages This section covers those POST errors that may need to be replaced. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM ... contains 1. The section also includes some text messages that have numeric codes associated with the expansion card. 6. Reset the date and time under Control Panel (Computer Setup can also be encountered during POST. If the problem persists, replace the RTC battery. RTC (real-...
Service Reference Guide: HP Compaq dc5850 Business PC
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...Keyboard failure. 1. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Replace the system board. 176 Appendix C POST Error Messages Run Computer Setup or Windows utilities. 2. Ensure memory modules are installed properly. 3. Verify proper memory module type. 4....critical SPD information, or is incompatible with computer turned off . 2. Try another memory socket. 3. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory configuration incorrect. 1. If third-...
...Keyboard failure. 1. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Replace the system board. 176 Appendix C POST Error Messages Run Computer Setup or Windows utilities. 2. Ensure memory modules are installed properly. 3. Verify proper memory module type. 4....critical SPD information, or is incompatible with computer turned off . 2. Try another memory socket. 3. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory configuration incorrect. 1. If third-...