Resolving Start Up and No Boot Problems Checklist
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... a Hard Reset 1. Connect a different battery and disconnect AC power adapter. Connect an external monitor to check display Remove all USB devices and media cards. 2. HP Notebook PCs - Disconnect all peripheral devices and remove all CD/DVDs, SD cards, USB devices, peripherals and do not connect the battery), press the Power button and look for the LEDs to the notebook. If computer does not start Count number of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for the sound of a disk drive and fan turning.
... a Hard Reset 1. Connect a different battery and disconnect AC power adapter. Connect an external monitor to check display Remove all USB devices and media cards. 2. HP Notebook PCs - Disconnect all peripheral devices and remove all CD/DVDs, SD cards, USB devices, peripherals and do not connect the battery), press the Power button and look for the LEDs to the notebook. If computer does not start Count number of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for the sound of a disk drive and fan turning.
Resolving Start Up and No Boot Problems Checklist
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... usually bypass the error and the PC can run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems. Go to http...
... usually bypass the error and the PC can run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems. Go to http...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Ports Audio-in ) TouchPad with 2 buttons and 2-way scroll (taps enabled as default) Power requirements 6-cell, 2.20 Ah, 47 Wh battery 6-cell, 2.55 Ah, 55 Wh battery 6-cell, 2.8 Ah, 62 Wh battery 9-cell, 2.8 Ah, 93 Wh battery 65-W AC adapter with localized cable plug support 90-W AC adapter with auto-detect RJ-11 (modem, select models only) RJ-45 (Ethernet) USB (3; Category Description HP G62 External media card (select models only ) Digital Media Slot supporting...
... Ports Audio-in ) TouchPad with 2 buttons and 2-way scroll (taps enabled as default) Power requirements 6-cell, 2.20 Ah, 47 Wh battery 6-cell, 2.55 Ah, 55 Wh battery 6-cell, 2.8 Ah, 62 Wh battery 9-cell, 2.8 Ah, 93 Wh battery 65-W AC adapter with localized cable plug support 90-W AC adapter with auto-detect RJ-11 (modem, select models only) RJ-45 (Ethernet) USB (3; Category Description HP G62 External media card (select models only ) Digital Media Slot supporting...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Connects a network cable. Left-side components Component (1) (2) External monitor port Vent (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (2) (6) Audio-in use. Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB devices. Produces sound when connected to cool internal components. Left-side components 13 NOTE: Depending on and off during routine operation. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (...
Connects a network cable. Left-side components Component (1) (2) External monitor port Vent (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (2) (6) Audio-in use. Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an optional USB devices. Produces sound when connected to cool internal components. Left-side components 13 NOTE: Depending on and off during routine operation. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on a secondary hard drive. Enable/disable the processor C6 sleep state. System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options...
... Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on a secondary hard drive. Enable/disable the processor C6 sleep state. System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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When enabled, USB legacy support allows the following: ◦ Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of the listed System Configuration options might not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data transfers. ● Enable/disable fan always on while connected to an AC ...
When enabled, USB legacy support allows the following: ◦ Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device-USB CD-ROM ◦ 2nd boot device-USB floppy ◦ 3rd boot device-USB SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of the listed System Configuration options might not be supported by a USB port to the computer. ● Enable/disable BIOS DMA data transfers. ● Enable/disable fan always on while connected to an AC ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... create a device conflict, manually change resource settings. Select Start > My Computer, or double-click My Computer on the computer. On the View menu, click one of the following : ● Resources by type ● Resources by connection System resource specifications 99 System resource specifications Use Device Manager to get a graphical view of the system resources that control how the devices work on the desktop. 2. System resources accessible Device Manager are direct memory access...
... create a device conflict, manually change resource settings. Select Start > My Computer, or double-click My Computer on the computer. On the View menu, click one of the following : ● Resources by type ● Resources by connection System resource specifications 99 System resource specifications Use Device Manager to get a graphical view of the system resources that control how the devices work on the desktop. 2. System resources accessible Device Manager are direct memory access...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... part number 24, 70 Blu-ray Disc ROM LightScribe with SuperMulti DVD±R/RW DoubleLayer spare part number 27, 46 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 98 bluetooth module spare part number 23 boot options 87, 92 boot order 87, 92 button sound 87 buttons power 9 TouchPad right/left 7 C cables, service considerations 36 camera module removal 71 spare part number 71 camera, product description 3 caps lock light, identifying 8 Card Reader Power Saving 87 changing the language of Setup Utility 83 chipset, product description 1 compartments memory module...
... part number 24, 70 Blu-ray Disc ROM LightScribe with SuperMulti DVD±R/RW DoubleLayer spare part number 27, 46 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 98 bluetooth module spare part number 23 boot options 87, 92 boot order 87, 92 button sound 87 buttons power 9 TouchPad right/left 7 C cables, service considerations 36 camera module removal 71 spare part number 71 camera, product description 3 caps lock light, identifying 8 Card Reader Power Saving 87 changing the language of Setup Utility 83 chipset, product description 1 compartments memory module...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... (network 13 K keyboard product description 4 removal 53 spare part numbers 19, 53 keys Calculator 10 esc 10 fn 10 function 10 Media application 10 Print 10 Send e-mail 10 Web browser 10 Windows applications 10 Windows logo 10 L LAN Power Saving 87 language support 87 latch, battery release 14 legacy support, USB 88, 92 light power 8 lights caps lock 8 Digital Media Slot 13 webcam 11 wireless 8 M Main menu 86 mass storage devices, spare part numbers 27 memory module product description 2 removal...
... (network 13 K keyboard product description 4 removal 53 spare part numbers 19, 53 keys Calculator 10 esc 10 fn 10 function 10 Media application 10 Print 10 Send e-mail 10 Web browser 10 Windows applications 10 Windows logo 10 L LAN Power Saving 87 language support 87 latch, battery release 14 legacy support, USB 88, 92 light power 8 lights caps lock 8 Digital Media Slot 13 webcam 11 wireless 8 M Main menu 86 mass storage devices, spare part numbers 27 memory module product description 2 removal...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...product description audio 3 camera 3 chipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 modem module 3 operating system 4 optical drives 3 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 wireless 3 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 104 recovery partition 100 recovery, system 104 removal/replacement preliminaries...
...product description audio 3 camera 3 chipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 microphone 3 modem module 3 operating system 4 optical drives 3 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 wireless 3 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 104 recovery partition 100 recovery, system 104 removal/replacement preliminaries...
Notebook PC User Guide - Windows 7
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... installed. Before working your way through the sequence of your permission or password for tasks such as installing software, running utilities, or changing Windows settings. For more information. 1. NOTE: Wireless networking devices are installed for the WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your network connection problem...
... installed. Before working your way through the sequence of your permission or password for tasks such as installing software, running utilities, or changing Windows settings. For more information. 1. NOTE: Wireless networking devices are installed for the WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your network connection problem...
Notebook PC User Guide - Windows 7
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... option for software and driver downloads, enter your system for installed hardware and installs default drivers for hardware changes. Click your hard drive. If prompted to do this, click Download only to install. 7. Obtaining the latest HP device drivers 1. Click the Windows 7 operating system. 5. To do so, restart your computer after the installation is displayed, click an updated driver to your device. If you are once again listed. 7. When prompted, click Save, and then select a storage location...
... option for software and driver downloads, enter your system for installed hardware and installs default drivers for hardware changes. Click your hard drive. If prompted to do this, click Download only to install. 7. Obtaining the latest HP device drivers 1. Click the Windows 7 operating system. 5. To do so, restart your computer after the installation is displayed, click an updated driver to your device. If you are once again listed. 7. When prompted, click Save, and then select a storage location...
Notebook PC User Guide - Windows 7
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... hard drive. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of Setup Utility. Enable/disable the capacitive button tapping sound. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Setup Utility menus 101 Enable/disable Card Reader/1394 Power Saving. Enable/disable...
... hard drive. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of Setup Utility. Enable/disable the capacitive button tapping sound. When enabled, saves power when the computer is called the Primary Hard Disk Self Test. Setup Utility menus 101 Enable/disable Card Reader/1394 Power Saving. Enable/disable...
Notebook PC User Guide - Windows 7
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... computer model, product category, and series or family. Identify your computer. If your computer may be available on the HP Web site. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. NOTE: Windows includes the User Account Control feature to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Most software and BIOS updates on...
... computer model, product category, and series or family. Identify your computer. If your computer may be available on the HP Web site. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. NOTE: Windows includes the User Account Control feature to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Most software and BIOS updates on...
Notebook PC User Guide - Windows 7
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... network administrator before installing any software updates, especially system BIOS updates. Make a note of the date, name, or other identifier. NOTE: If you recorded earlier, open the folder on the screen to identify your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Open Windows Explorer by following the instructions on your hard drive. 104 Appendix B Software updates Using the hard drive path you connect your computer to the location on the screen. You will be downloaded...
... network administrator before installing any software updates, especially system BIOS updates. Make a note of the date, name, or other identifier. NOTE: If you recorded earlier, open the folder on the screen to identify your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Open Windows Explorer by following the instructions on your hard drive. 104 Appendix B Software updates Using the hard drive path you connect your computer to the location on the screen. You will be downloaded...
Notebook PC User Guide - Windows 7
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... location on your specific product from the models listed. 4. Click the option for software and driver downloads, enter your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Proceed to install the updated driver. Select your web browser, go to install. 7. After the file is complete, and then verify the operation of drivers is displayed, click an updated driver to open a window containing...
... location on your specific product from the models listed. 4. Click the option for software and driver downloads, enter your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Proceed to install the updated driver. Select your web browser, go to install. 7. After the file is complete, and then verify the operation of drivers is displayed, click an updated driver to open a window containing...
Notebook PC User Guide - Windows 7
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... boot options 101 boot order 101 112 Index button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 58 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 73 copying 72 playing 69 removing 74 CD drive 79 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 56, 58 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
... boot options 101 boot order 101 112 Index button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 58 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 73 copying 72 playing 69 removing 74 CD drive 79 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 56, 58 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
Notebook PC User Guide - Windows 7
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... 36 internal microphones, identifying 9 Internet connection setup 16 issues, resolving 20, 74 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
... 36 internal microphones, identifying 9 Internet connection setup 16 issues, resolving 20, 74 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
Notebook PC User Guide - Windows 7
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...keys 38 memory adding memory modules 88 replacing memory modules 88 upgrading memory modules 88 memory module adding 88 inserting 89 removing 89 replacing 88 upgrading 88 memory module compartment cover removing 89 replacing 90 memory module compartment, identifying 8 memory test 101 microphone, internal 36 Microsoft Certificate of Authenticity label 12 minimizing interference 22 modem approval label 12 modem cable connecting 23 country-specific cable adapter 24 noise suppression circuitry 23 modem software setting/adding location 24 travel connection problems 26 monitor port, external 7 mouse...
...keys 38 memory adding memory modules 88 replacing memory modules 88 upgrading memory modules 88 memory module adding 88 inserting 89 removing 89 replacing 88 upgrading 88 memory module compartment cover removing 89 replacing 90 memory module compartment, identifying 8 memory test 101 microphone, internal 36 Microsoft Certificate of Authenticity label 12 minimizing interference 22 modem approval label 12 modem cable connecting 23 country-specific cable adapter 24 noise suppression circuitry 23 modem software setting/adding location 24 travel connection problems 26 monitor port, external 7 mouse...
Notebook PC User Guide - Windows 7
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... volume, adjusting 37 W webcam adjusting properties 45 tips 45 using 45 webcam light 36 Windows applications key, identifying 5 Windows logo key, identifying 5 Windows, passwords set in 92 wireless action key locating 14 using 14 wireless antennas 9 Wireless Assistant software 14, 15 wireless certification label 12 wireless controls button 14 operating system 14 Wireless Assistant software 14 wireless devices, types 13 wireless icon 14 wireless light 14 wireless light, identifying 3 wireless network (WLAN) connecting 18 corporate WLAN connection 18 described 13 equipment needed 16 functional...
... volume, adjusting 37 W webcam adjusting properties 45 tips 45 using 45 webcam light 36 Windows applications key, identifying 5 Windows logo key, identifying 5 Windows, passwords set in 92 wireless action key locating 14 using 14 wireless antennas 9 Wireless Assistant software 14, 15 wireless certification label 12 wireless controls button 14 operating system 14 Wireless Assistant software 14 wireless devices, types 13 wireless icon 14 wireless light 14 wireless light, identifying 3 wireless network (WLAN) connecting 18 corporate WLAN connection 18 described 13 equipment needed 16 functional...
