Maintenance and Service Guide
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.../1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual...
.../1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual...
Maintenance and Service Guide
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Required Equipment ...2-2 Table 2-3. Troubleshooting Suggestions...3-8 Table 3-4. POST Terminal-Error Beep Codes 3-20 Table 3-5. Sycard PCCtest Commands ...3-26 Table 3-7. BIOS Setup ...1-8. Recommended Screw Torque Values 2-2 Table 2-4. Scope of notebook 1-15 Table 1-4. POST Messages ...3-24 Table 3-6. LCD Guidelines ...5-4 Service Manual v Removing the Motherboard 2-56 Figure 2-38. Exploded View ...4-2 Figure 4-2. Specifications...1-18 Table 1-7. Boot-Block Jumper...2-62 Figure 3-1. Basic Troubleshooting Steps ...3-3 Figure 4-1. Main Status Lights (front of ...
Required Equipment ...2-2 Table 2-3. Troubleshooting Suggestions...3-8 Table 3-4. POST Terminal-Error Beep Codes 3-20 Table 3-5. Sycard PCCtest Commands ...3-26 Table 3-7. BIOS Setup ...1-8. Recommended Screw Torque Values 2-2 Table 2-4. Scope of notebook 1-15 Table 1-4. POST Messages ...3-24 Table 3-6. LCD Guidelines ...5-4 Service Manual v Removing the Motherboard 2-56 Figure 2-38. Exploded View ...4-2 Figure 4-2. Specifications...1-18 Table 1-7. Boot-Block Jumper...2-62 Figure 3-1. Basic Troubleshooting Steps ...3-3 Figure 4-1. Main Status Lights (front of ...
Maintenance and Service Guide
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... functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page 3-7) ...8226; Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC...
... functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page 3-7) ...8226; Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC...
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See the following table. ASP Support Options ASP Support Status No reimbursement to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual In other countries, ASP support is a purchasable option. Standard predefined models and standard special models do not ... ASP support using the specials process. However the ASP is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is standard in most situations but you should...
See the following table. ASP Support Options ASP Support Status No reimbursement to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual In other countries, ASP support is a purchasable option. Standard predefined models and standard special models do not ... ASP support using the specials process. However the ASP is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is standard in most situations but you should...
Maintenance and Service Guide
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Try to duplicate the customer's problem. Verify the repair by testing the functionality of the problem and any supporting information. Check the customer's description of the complete unit. Troubleshoot the problem using: - Troubleshooting suggestions. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse. Diagnostic tools. - Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Figure 3-1.
Try to duplicate the customer's problem. Verify the repair by testing the functionality of the problem and any supporting information. Check the customer's description of the complete unit. Troubleshoot the problem using: - Troubleshooting suggestions. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse. Diagnostic tools. - Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Figure 3-1.
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...not original to the notebook Damaged or missing keys on the keyboard Table 3-3 lists additional criteria for Customer Abuse Some notebooks might appear to help ...determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook... shows any of the notebook. NOTE: Parts damaged by customer abuse are not covered by customer...
...not original to the notebook Damaged or missing keys on the keyboard Table 3-3 lists additional criteria for Customer Abuse Some notebooks might appear to help ...determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook... shows any of the notebook. NOTE: Parts damaged by customer abuse are not covered by customer...
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...so you will normally be good is generally an ideal way to isolate the cause of the notebook components using automatic and interactive tests, and is your primary troubleshooting tool. Also, note the functions that might be defective with others known to correct a ..., try to help find the module responsible for each problem. Use the diagnostic tools and troubleshooting suggestions to duplicate the problem. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version...
...so you will normally be good is generally an ideal way to isolate the cause of the notebook components using automatic and interactive tests, and is your primary troubleshooting tool. Also, note the functions that might be defective with others known to correct a ..., try to help find the module responsible for each problem. Use the diagnostic tools and troubleshooting suggestions to duplicate the problem. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version...
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Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests.
Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests.
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... the port. Run the external 101-key test. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for...
... the port. Run the external 101-key test. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for...
Maintenance and Service Guide
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...you cannot isolate the cause of a problem, determine which replaceable modules are involved in the following table to turn notebook off , and reconnect power and try again. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. Unplug the... PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but one SDRAM module and try again. Reinsert any PC cards, press the reset button to turn on . Remove all but OS does not start from floppy drive, reload hard drive, replace...
...you cannot isolate the cause of a problem, determine which replaceable modules are involved in the following table to turn notebook off , and reconnect power and try again. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. Unplug the... PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but one SDRAM module and try again. Reinsert any PC cards, press the reset button to turn on . Remove all but OS does not start from floppy drive, reload hard drive, replace...
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... available, try another battery. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Make sure CD is installed and connected correctly. Use BIOS Setup to check default boot order. Remove and reinstall ... disk. Use BIOS Setup to check default boot order. Check for corrupt files on battery LEDs. Restart notebook. Use Tools tab in floppy drive. If notebook boots from CD in BIOS Setup. Make sure floppy disk is properly installed and fully charged. See page...
... available, try another battery. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Make sure CD is installed and connected correctly. Use BIOS Setup to check default boot order. Remove and reinstall ... disk. Use BIOS Setup to check default boot order. Check for corrupt files on battery LEDs. Restart notebook. Use Tools tab in floppy drive. If notebook boots from CD in BIOS Setup. Make sure floppy disk is properly installed and fully charged. See page...
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... adapter Motherboard Time Remaining is installed or AC adapter connected. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual So if notebook is connected properly and battery installed properly. Move notebook away from any nearby heat source. Make sure AC adapter is currently using good...Time Remaining likely shows less time than actually remains. Symptom No power Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Call Center: Suggestions Make sure charged battery is an estimate based on current task and assumes ...
... adapter Motherboard Time Remaining is installed or AC adapter connected. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual So if notebook is connected properly and battery installed properly. Move notebook away from any nearby heat source. Make sure AC adapter is currently using good...Time Remaining likely shows less time than actually remains. Symptom No power Battery does not charge AC adapter does not power notebook Battery indicator is inaccurate Call Center: Suggestions Make sure charged battery is an estimate based on current task and assumes ...
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...Center: Comments Check cable connections. Make sure CPU module is loading and checking hardware and network connections. Service Manual Troubleshooting and Diagnostics 3-11 Contact software vendor for AC and battery power are installed properly. Blinking cursor appears while system... installing new software (including drivers), uninstall that software. Adjust display brightness. Try external monitor. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter Hibernation mode as...
...Center: Comments Check cable connections. Make sure CPU module is loading and checking hardware and network connections. Service Manual Troubleshooting and Diagnostics 3-11 Contact software vendor for AC and battery power are installed properly. Blinking cursor appears while system... installing new software (including drivers), uninstall that software. Adjust display brightness. Try external monitor. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter Hibernation mode as...
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Scratched display glass Local area of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Check for evidence of dark or light discoloration visible when display is damaged, drive may not operate properly. ... Declared to area on keyboard Caused by excessive pressure applied to be caused by customer abuse. Check connector. Try display on page 5-3. Was notebook or drive dropped? Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display...
Scratched display glass Local area of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Check for evidence of dark or light discoloration visible when display is damaged, drive may not operate properly. ... Declared to area on keyboard Caused by excessive pressure applied to be caused by customer abuse. Check connector. Try display on page 5-3. Was notebook or drive dropped? Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display...
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.../DVD drive is less than normal Disk's reported capacity is installed properly. Press Play button. Check partitions using HP certified media. Service Manual Troubleshooting and Diagnostics 3-13 Restart notebook. Movie may be paused. Symptom Files corrupted Disk capacity less than actual size Floppy drive General problems CD/DVD drive Particular CD or...
.../DVD drive is less than normal Disk's reported capacity is installed properly. Press Play button. Check partitions using HP certified media. Service Manual Troubleshooting and Diagnostics 3-13 Restart notebook. Movie may be paused. Symptom Files corrupted Disk capacity less than actual size Floppy drive General problems CD/DVD drive Particular CD or...
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... Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is permanent. NOTE: Most DVD drives allow region code to turn on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual When this situation. This software can cause errors or erratic play DVD intended... DVD drive, and is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure CD/DVD drive is clean, undamaged, and inserted correctly.
... Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is permanent. NOTE: Most DVD drives allow region code to turn on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual When this situation. This software can cause errors or erratic play DVD intended... DVD drive, and is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure CD/DVD drive is clean, undamaged, and inserted correctly.
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...). By default, touch pad is disabled if external PS/2 mouse is connected. Delete temporary and unneeded files. Check for use with notebook. Test audio with e-Diagtools diagnostics. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. Use an external ... \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Use memory troubleshooter in Control Panel. Use only DDR-266 SDRAM modules. SDRAM module SDRAM module Increase sound volume. Top case Speaker assembly Switchboard PCA ...
...). By default, touch pad is disabled if external PS/2 mouse is connected. Delete temporary and unneeded files. Check for use with notebook. Test audio with e-Diagtools diagnostics. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. Use an external ... \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Use memory troubleshooter in Control Panel. Use only DDR-266 SDRAM modules. SDRAM module SDRAM module Increase sound volume. Top case Speaker assembly Switchboard PCA ...
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... connections. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Restart notebook. Motherboard Check settings in Control Panel. Check settings in Control Panel. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Device Manager. For USB: if the device is disabled, try to enable. Test ports...
... connections. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Restart notebook. Motherboard Check settings in Control Panel. Check settings in Control Panel. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Device Manager. For USB: if the device is disabled, try to enable. Test ports...
Maintenance and Service Guide
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...cable may not be connected to another network station (if applicable). Sunlight, heat from notebook (possible IRQ conflict). Use networking troubleshooter in Control Panel. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. .... Open Hardware Device Manager. For fast-IrDA, check for 100Base-TX operation. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check ...
...cable may not be connected to another network station (if applicable). Sunlight, heat from notebook (possible IRQ conflict). Use networking troubleshooter in Control Panel. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. .... Open Hardware Device Manager. For fast-IrDA, check for 100Base-TX operation. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check ...
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Restart notebook. If both slots are properly connected to be caused by customer abuse. 3-18 Troubleshooting and Diagnostics Service Manual Declared to Mini PCI card and motherboard. Mini PCI card Antenna PCAs Motherboard One-Touch button problems Buttons not working properly ...
Restart notebook. If both slots are properly connected to be caused by customer abuse. 3-18 Troubleshooting and Diagnostics Service Manual Declared to Mini PCI card and motherboard. Mini PCI card Antenna PCAs Motherboard One-Touch button problems Buttons not working properly ...