End User License Agreement
Page 1
...electronic license terms accepted at time of this EULA. You do not have Software Product into Your Computer's AGREE TO ALL TERMS AND temporary memory (RAM) for back-up purposes. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT...TO BE BOUND BY THE TERMS OF THIS EULA. DOWNLOADING, OR b. You may load the Software ON THE CONDITION THAT YOU Product into the local memory or storage device of Rights. If the Software Product is provided to a separate license agreement between (a) you (either an individual or a single entity...
...electronic license terms accepted at time of this EULA. You do not have Software Product into Your Computer's AGREE TO ALL TERMS AND temporary memory (RAM) for back-up purposes. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT...TO BE BOUND BY THE TERMS OF THIS EULA. DOWNLOADING, OR b. You may load the Software ON THE CONDITION THAT YOU Product into the local memory or storage device of Rights. If the Software Product is provided to a separate license agreement between (a) you (either an individual or a single entity...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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... requirement in SJ/T11363-2006. Table 2-2 Toxic and Hazardous Substances and Elements (continued) Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Memory X O O O I/O PCAs X O O O Power supply X O O O Keyboard X O O O Mouse X O O O Chassis/Other X O O O Fans X O O O Internal/External Media Reading X O O O Devices External Control Devices X O O O Cable X O O O Hard Disk Drive X O O O Display X X O O Polybrominated biphenyls (PBB) Polybrominated...
... requirement in SJ/T11363-2006. Table 2-2 Toxic and Hazardous Substances and Elements (continued) Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Memory X O O O I/O PCAs X O O O Power supply X O O O Keyboard X O O O Mouse X O O O Chassis/Other X O O O Fans X O O O Internal/External Media Reading X O O O Devices External Control Devices X O O O Cable X O O O Hard Disk Drive X O O O Display X X O O Polybrominated biphenyls (PBB) Polybrominated...
Quick Setup and Getting Started Guide
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..., outside of HP Vision Field Diagnostics 1. Select Download drivers and software (and firmware). 4. Refer to http://www.hp.com. 2. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is on, insert the CD in the Optical Drive or USB flash drive in the text box and press the Enter... a USB flash drive. 2. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a CD or copy it to test memory only. In the End User License Agreement page, select Agree if you may need to the USB flash drive, you agree with the terms. The...
..., outside of HP Vision Field Diagnostics 1. Select Download drivers and software (and firmware). 4. Refer to http://www.hp.com. 2. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is on, insert the CD in the Optical Drive or USB flash drive in the text box and press the Enter... a USB flash drive. 2. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a CD or copy it to test memory only. In the End User License Agreement page, select Agree if you may need to the USB flash drive, you agree with the terms. The...
Quick Setup and Getting Started Guide
Page 15
... before touching. also includes basic troubleshooting information should you connect the computer and peripheral devices and set up factoryprovided software; includes information on RTC batteries, memory, and power supply. ● Computer Setup (F10) Utility Guide-Provides instructions on using this series of the product hardware, as well as information on running...
... before touching. also includes basic troubleshooting information should you connect the computer and peripheral devices and set up factoryprovided software; includes information on RTC batteries, memory, and power supply. ● Computer Setup (F10) Utility Guide-Provides instructions on using this series of the product hardware, as well as information on running...
Troubleshooting Guide
Page 5
... ...19 Solving Audio Problems ...24 Solving Printer Problems ...26 Solving Keyboard and Mouse Problems 27 Solving Hardware Installation Problems 29 Solving Network Problems ...31 Solving Memory Problems ...34 Solving Processor Problems ...36 Solving CD-ROM and DVD Problems 37 Solving USB Flash Drive Problems ...39 Solving Front Panel Component Problems 40...
... ...19 Solving Audio Problems ...24 Solving Printer Problems ...26 Solving Keyboard and Mouse Problems 27 Solving Hardware Installation Problems 29 Solving Network Problems ...31 Solving Memory Problems ...34 Solving Processor Problems ...36 Solving CD-ROM and DVD Problems 37 Solving USB Flash Drive Problems ...39 Solving Front Panel Component Problems 40...
Troubleshooting Guide
Page 8
...to see limited configuration data or select the Advanced view to display: All-Gives a listing of information about storage media connected to test memory only. In the Category field, you can select the Summary view to see all categories of all the data in the selected category....to the USB flash drive, you may need to the Computer Setup (F10) Utility Guide for more information. 5. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is set to the computer. Asset Control-Shows product name, system serial number, asset tag and universal unique ID information...
...to see limited configuration data or select the Advanced view to display: All-Gives a listing of information about storage media connected to test memory only. In the Category field, you can select the Summary view to see all categories of all the data in the selected category....to the USB flash drive, you may need to the Computer Setup (F10) Utility Guide for more information. 5. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is set to the computer. Asset Control-Shows product name, system serial number, asset tag and universal unique ID information...
Troubleshooting Guide
Page 9
... no interaction. However, for use if you must exit HP Vision Field Diagnostics, boot to either Number of loops to perform. To test the memory in your computer, you want the diagnostic test for each device being tested ● The elapsed test times for a specified time period, enter...● The test progress for each device being tested ENWW Hewlett-Packard Vision Field Diagnostics 3 NOTE: Memory can not be executed, either the CD or USB flash drive and select HP Memory Test from within the HP Vision Field Diagnostics application. If errors are found , they are displayed when...
... no interaction. However, for use if you must exit HP Vision Field Diagnostics, boot to either Number of loops to perform. To test the memory in your computer, you want the diagnostic test for each device being tested ● The elapsed test times for a specified time period, enter...● The test progress for each device being tested ENWW Hewlett-Packard Vision Field Diagnostics 3 NOTE: Memory can not be executed, either the CD or USB flash drive and select HP Memory Test from within the HP Vision Field Diagnostics application. If errors are found , they are displayed when...
Troubleshooting Guide
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... can save it. See the operating system or backup utility documentation for instructions on making backup copies of the Survey, History or Errors tabs. The Memory test tab section provides information on the HP Memory Test application that may be launched from CD. 2.
... can save it. See the operating system or backup utility documentation for instructions on making backup copies of the Survey, History or Errors tabs. The Memory test tab section provides information on the HP Memory Test application that may be launched from CD. 2.
Troubleshooting Guide
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2 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for more information on choosing a workspace and creating a ...
2 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for more information on choosing a workspace and creating a ...
Troubleshooting Guide
Page 16
.... Run virus protection program. 1. To prevent these 10 Chapter 2 Troubleshooting Without Diagnostics ENWW Too many applications running. Add more memory. Add more memory. Some applications run in the background and can be closed by right-clicking on the rear of the computer and above the ...drive is too low. rear of forgotten password, power loss, or computer malfunction. Program previously accessed did not release reserved memory back to free up memory. 2. The audio device may be connected to the wrong jack on the Ensure that the speakers' volume control is set...
.... Run virus protection program. 1. To prevent these 10 Chapter 2 Troubleshooting Without Diagnostics ENWW Too many applications running. Add more memory. Add more memory. Some applications run in the background and can be closed by right-clicking on the rear of the computer and above the ...drive is too low. rear of forgotten password, power loss, or computer malfunction. Program previously accessed did not release reserved memory back to free up memory. 2. The audio device may be connected to the wrong jack on the Ensure that the speakers' volume control is set...
Troubleshooting Guide
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... service provider. Open hood and check that came with the application for less than 4 seconds. Some software applications, especially games, are not flashing. Add more memory. 3. If fan is plugged in the application. 2. Press and hold the power button for suggestions on the graphics subsystem 1. On the Startup tab of the...
... service provider. Open hood and check that came with the application for less than 4 seconds. Some software applications, especially games, are not flashing. Add more memory. 3. If fan is plugged in the application. 2. Press and hold the power button for suggestions on the graphics subsystem 1. On the Startup tab of the...
Troubleshooting Guide
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...compatible cards. If using an SD card, make sure that the card is inserted properly with your card to and deleting from an SD/Memory Stick/ PRO card. on the corresponding drive icon, and select Eject. Locking the media card is locked. Media card is a safety feature that ...the lock tab located on the media card after formatting it into a slot. Unable to and deleting from an SD/Memory Stick/ PRO card. The green LED will format any media card with a capacity greater than 32MB with the FAT32 format. Refer to the media card...
...compatible cards. If using an SD card, make sure that the card is inserted properly with your card to and deleting from an SD/Memory Stick/ PRO card. on the corresponding drive icon, and select Eject. Locking the media card is locked. Media card is a safety feature that ...the lock tab located on the media card after formatting it into a slot. Unable to and deleting from an SD/Memory Stick/ PRO card. The green LED will format any media card with a capacity greater than 32MB with the FAT32 format. Refer to the media card...
Troubleshooting Guide
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... second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Replace the system board. On systems with AMD integrated graphics, the integrated graphics can be enabled in Computer Setup if...a two second pause, and the computer beeps six times. (Beeps stop after installing a PCI Express graphics card. Replace third-party memory with Intel integrated graphics, the integrated graphics cannot be enabled in Computer Setup. For systems with energy saver features. Replace the graphics card...
... second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Replace the system board. On systems with AMD integrated graphics, the integrated graphics can be enabled in Computer Setup if...a two second pause, and the computer beeps six times. (Beeps stop after installing a PCI Express graphics card. Replace third-party memory with Intel integrated graphics, the integrated graphics cannot be enabled in Computer Setup. For systems with energy saver features. Replace the graphics card...
Troubleshooting Guide
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... paper. Install the correct printer driver for the application. If the printer works, reload the printer driver. Cause The cables may not have failed. Printer memory may be connected properly. Select online. 26 Chapter 2 Troubleshooting Without Diagnostics ENWW If you encounter printer problems, see the documentation that came with the printer...
... paper. Install the correct printer driver for the application. If the printer works, reload the printer driver. Cause The cables may not have failed. Printer memory may be connected properly. Select online. 26 Chapter 2 Troubleshooting Without Diagnostics ENWW If you encounter printer problems, see the documentation that came with the printer...
Troubleshooting Guide
Page 35
... use the Add Hardware Wizard and follow the instructions for your system to determine if you did not accept them. Cause Solution Wrong memory modules were used in the wrong location. Review the Hardware Reference Guide for accepting you are not bent down . Cause Solution Device ...is properly and securely connected and that the device is not seated or connected properly. modules were installed in the upgrade or memory 1. Cable(s) of the computer. Power switch of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power ...
... use the Add Hardware Wizard and follow the instructions for your system to determine if you did not accept them. Cause Solution Wrong memory modules were used in the wrong location. Review the Hardware Reference Guide for accepting you are not bent down . Cause Solution Device ...is properly and securely connected and that the device is not seated or connected properly. modules were installed in the upgrade or memory 1. Cable(s) of the computer. Power switch of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power ...
Troubleshooting Guide
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... by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Table 2-10 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second... option card. 1. NOTE: Refer to reseat, install, or remove a DIMM module. 1. Replace third-party memory with integrated graphics, replace the system board. For systems with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two...
... by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Table 2-10 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second... option card. 1. NOTE: Refer to reseat, install, or remove a DIMM module. 1. Replace third-party memory with integrated graphics, replace the system board. For systems with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two...
Troubleshooting Guide
Page 40
...function properly after installing additional memory modules. the memory count will be populated with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory to check memory configuration. Table 2-12 Solving Memory Problems System will not boot ...systems that proper modules are listed in the following order: XMM4, XMM3, XMM2, XMM1. Memory module is not the correct type or speed grade for Out-of memory error. Solution Use the Device Manager to run the application. Integrated graphics may still be installed...
...function properly after installing additional memory modules. the memory count will be populated with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory to check memory configuration. Table 2-12 Solving Memory Problems System will not boot ...systems that proper modules are listed in the following order: XMM4, XMM3, XMM2, XMM1. Memory module is not the correct type or speed grade for Out-of memory error. Solution Use the Device Manager to run the application. Integrated graphics may still be installed...
Troubleshooting Guide
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... for the application. Replace DIMMs one at a time to the computer. ENWW Solving Memory Problems 35 Replace third-party memory with HP memory. 4. Replace the system board. installed. Reseat DIMMs. Power on the system. 2. Cause Solution Too many Terminate and Stay Resident... are Delete any TSRs that you do not need. You have run out of memory for the application or add more memory to isolate the faulty module. 3. Table 2-12 Solving Memory Problems (continued) Insufficient memory error during operation. Power LED flashes Red five times, once every second, followed ...
... for the application. Replace DIMMs one at a time to the computer. ENWW Solving Memory Problems 35 Replace third-party memory with HP memory. 4. Replace the system board. installed. Reseat DIMMs. Power on the system. 2. Cause Solution Too many Terminate and Stay Resident... are Delete any TSRs that you do not need. You have run out of memory for the application or add more memory to isolate the faulty module. 3. Table 2-12 Solving Memory Problems (continued) Insufficient memory error during operation. Power LED flashes Red five times, once every second, followed ...
Troubleshooting Guide
Page 49
... all data on the system. Press the F11 key at startup to boot into the recovery partition and run the application. ● There is insufficient memory available to determine possible causes. If possible, save all data, close all programs, and restart the computer. Computer will not continue and no HP logo...
... all data on the system. Press the F11 key at startup to boot into the recovery partition and run the application. ● There is insufficient memory available to determine possible causes. If possible, save all data, close all programs, and restart the computer. Computer will not continue and no HP logo...
Troubleshooting Guide
Page 51
To manually switch to the POST Messages Enabled mode during POST, such as the memory test. Full Boot runs all of the system level tests, such as memory count and non-error text messages. ENWW 45 If a POST error occurs, the screen will display the error message. The speed at which the computer...
To manually switch to the POST Messages Enabled mode during POST, such as the memory test. Full Boot runs all of the system level tests, such as memory count and non-error text messages. ENWW 45 If a POST error occurs, the screen will display the error message. The speed at which the computer...