User Guide
Page 5
... History Lists Saving a Call History List Number to Your Directory Setting or Changing a Phone Password Accessing Voicemail Chapter 4: Using Advanced Phone Features Configuring Privacy and Security Features Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line... Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42 43 44 44 45 46 46 47 47 47 48 48...
... History Lists Saving a Call History List Number to Your Directory Setting or Changing a Phone Password Accessing Voicemail Chapter 4: Using Advanced Phone Features Configuring Privacy and Security Features Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line... Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42 43 44 44 45 46 46 47 47 47 48 48...
User Guide
Page 6
... 59 Changing Your Ring Tone 59 Configuring Date and Time Parameters on Your Phone 60 Setting Your Phone's Date and Time 60 Using Star Codes 60 Using the Interactive Voice Response Menu on the Cisco SPA 501G 62 Advanced Procedures for ...Configuring Call Forwarding 69 Configuring Call Waiting 70 Blocking Caller ID 71 Blocking Anonymous Calls 71 Using Your Personal Directory 72 Viewing Call History Lists 72 Creating Speed Dials 73 Accepting Text Messages 73 Adjusting Audio Volume 74 Changing the LCD Contrast 75 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP...
... 59 Changing Your Ring Tone 59 Configuring Date and Time Parameters on Your Phone 60 Setting Your Phone's Date and Time 60 Using Star Codes 60 Using the Interactive Voice Response Menu on the Cisco SPA 501G 62 Advanced Procedures for ...Configuring Call Forwarding 69 Configuring Call Waiting 70 Blocking Caller ID 71 Blocking Anonymous Calls 71 Using Your Personal Directory 72 Viewing Call History Lists 72 Creating Speed Dials 73 Accepting Text Messages 73 Adjusting Audio Volume 74 Changing the LCD Contrast 75 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP...
User Guide
Page 7
Contents Configuring the Phone Screen Saver 75 Chapter 6: Using the Cisco SPA 500S Attendant Console 77 Connecting the Cisco SPA 500S Attendant Console to the IP Phone 78 Connecting a Single Cisco SPA 500S 79 Connecting a Second Cisco SPA 500S 83 Configuring the Cisco SPA 500S 85 Using the Cisco SPA 500S 86 Monitoring the Cisco SPA 500S 86 Appendix A: Where to Go From Here 87 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) v
Contents Configuring the Phone Screen Saver 75 Chapter 6: Using the Cisco SPA 500S Attendant Console 77 Connecting the Cisco SPA 500S Attendant Console to the IP Phone 78 Connecting a Single Cisco SPA 500S 79 Connecting a Second Cisco SPA 500S 83 Configuring the Cisco SPA 500S 85 Using the Cisco SPA 500S 86 Monitoring the Cisco SPA 500S 86 Appendix A: Where to Go From Here 87 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) v
User Guide
Page 8
... guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 1 This document describes using your Cisco Small Business Pro IP Phone with a SIP phone system, such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system...
... guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 1 This document describes using your Cisco Small Business Pro IP Phone with a SIP phone system, such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system...
User Guide
Page 9
...such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls. How to perform basic phone tasks, such as configuring privacy and security features, speed dials, paging, and ring tones. Lists of and links to connect and install your phone. Chapter 1 Chapter ...Attendant Console Where to Go From Here Description A description of this document. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 2 How to log in this book and an overview of the Cisco Small Business Pro IP Phones. Getting Started About This Document 1 Organization ...
...such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls. How to perform basic phone tasks, such as configuring privacy and security features, speed dials, paging, and ring tones. Lists of and links to connect and install your phone. Chapter 1 Chapter ...Attendant Console Where to Go From Here Description A description of this document. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 2 How to log in this book and an overview of the Cisco Small Business Pro IP Phones. Getting Started About This Document 1 Organization ...
User Guide
Page 13
... phone. You may have all of softkey buttons that may be found. When the headset is off . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 6 For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you may not have additional buttons that are ...the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on your phone. Getting Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to configure ...
... phone. You may have all of softkey buttons that may be found. When the headset is off . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 6 For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you may not have additional buttons that are ...the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on your phone. Getting Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to configure ...
User Guide
Page 14
...Deletes the last number or letter. Dials a number. Ignores an incoming call . Shows the Missed Calls list. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Allows you to answer a call ringing on the line until you unpark it or the caller disconnects.... Clears Do Not Disturb. Performs a blind call transfer (transferring a call without deleting characters. Initiates a conference call . Clears call on the phone together. Must be configured by...
...Deletes the last number or letter. Dials a number. Ignores an incoming call . Shows the Missed Calls list. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Allows you to answer a call ringing on the line until you unpark it or the caller disconnects.... Clears Do Not Disturb. Performs a blind call transfer (transferring a call without deleting characters. Initiates a conference call . Clears call on the phone together. Must be configured by...
User Guide
Page 27
... 9000 Voice System IP Phone PA100 power adapter to provide power to the Cisco WBP54G: STEP 1 Configure the Cisco WBP54G using an Ethernet connection: STEP 1 Insert one end of the wired local network. STEP 3 Connect the power cable of the WBP54G. STEP 4 Plug the ... "Phone Connections" graphic. STEP 2 Insert the other end of the Ethernet cable into an electrical outlet. To connect your network. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 20 Installing Your Phone Connecting Your Phone to the Network 2 Connecting Your Phone to the Network If you are using the...
... 9000 Voice System IP Phone PA100 power adapter to provide power to the Cisco WBP54G: STEP 1 Configure the Cisco WBP54G using an Ethernet connection: STEP 1 Insert one end of the wired local network. STEP 3 Connect the power cable of the WBP54G. STEP 4 Plug the ... "Phone Connections" graphic. STEP 2 Insert the other end of the Ethernet cable into an electrical outlet. To connect your network. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 20 Installing Your Phone Connecting Your Phone to the Network 2 Connecting Your Phone to the Network If you are using the...
User Guide
Page 29
.... On models with phone line keys). Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 22 After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with no screen, such as the Cisco SPA 501G, the lines should glow green... of the lights on the top line of the LCD screen, softkeys are displayed over their associated soft buttons. On models with screens display the Cisco logo and then "Initializing Network".
.... On models with phone line keys). Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 22 After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with no screen, such as the Cisco SPA 501G, the lines should glow green... of the lights on the top line of the LCD screen, softkeys are displayed over their associated soft buttons. On models with screens display the Cisco logo and then "Initializing Network".
User Guide
Page 42
...Cisco SPA 501G. To access this option: STEP 1 Press the Setup button. See the instructions below for the appropriate star codes. STEP 2 Select Preferences. STEP 5 Press ok. You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. see the "Configuring... to enable or disable the feature. STEP 6 Press save. Forwarding Calls You can also set call . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 35 Using Basic Phone Functions Turning the Missed Calls Shortcut On and Off 3 Turning the Missed Calls Shortcut...
...Cisco SPA 501G. To access this option: STEP 1 Press the Setup button. See the instructions below for the appropriate star codes. STEP 2 Select Preferences. STEP 5 Press ok. You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. see the "Configuring... to enable or disable the feature. STEP 6 Press save. Forwarding Calls You can also set call . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 35 Using Basic Phone Functions Turning the Missed Calls Shortcut On and Off 3 Turning the Missed Calls Shortcut...
User Guide
Page 45
...If voice mail is turned on page 69. see the "Setting Do Not Disturb" section on for your phone. NOTE For the Cisco SPA 501G, you have voice mail configured, incoming callers immediately reach voice mail. Press clear, then press ok. Activating Do Not Disturb Using the dnd softkey: To activate ...IP Phone Web Interface or by pressing the Setup button and selecting Call Forward > edit. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 38 The LCD screen indicates that Do Not Disturb is not configured, callers hear a busy signal or message. You can only set Do Not Disturb from...
...If voice mail is turned on page 69. see the "Setting Do Not Disturb" section on for your phone. NOTE For the Cisco SPA 501G, you have voice mail configured, incoming callers immediately reach voice mail. Press clear, then press ok. Activating Do Not Disturb Using the dnd softkey: To activate ...IP Phone Web Interface or by pressing the Setup button and selecting Call Forward > edit. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 38 The LCD screen indicates that Do Not Disturb is not configured, callers hear a busy signal or message. You can only set Do Not Disturb from...
User Guide
Page 46
... waiting off from your phone and displaying a status message that another call, and the caller hears a busy signal or message. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 39 Using the star code: Enter *79 to activate Do Not Disturb. Deactivating Do Not Disturb Using the -dnd softkey: To... also access Do Not Disturb by pressing the Setup button and selecting Preferences > Do Not Disturb. STEP 3 Press y/n to choose y, then press ok. See the "Configuring Call Waiting" section on a call is ringing.
... waiting off from your phone and displaying a status message that another call, and the caller hears a busy signal or message. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 39 Using the star code: Enter *79 to activate Do Not Disturb. Deactivating Do Not Disturb Using the -dnd softkey: To... also access Do Not Disturb by pressing the Setup button and selecting Preferences > Do Not Disturb. STEP 3 Press y/n to choose y, then press ok. See the "Configuring Call Waiting" section on a call is ringing.
User Guide
Page 47
...the way your phone network is configured, you can only configure Call Waiting in your group using the grPick softkey. (Not available for the Cisco SPA 501G.) • Pick up a call waiting on Cisco SPA 502G.) Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 40 STEP 2 Select Preferences.... STEP 6 Press save. Using Basic Phone Functions Picking Up a Call 3 NOTE For the Cisco SPA 501G, you can pick up a call that is ringing at specific extension using the star code. Requires configuration by using the pickup ...
...the way your phone network is configured, you can only configure Call Waiting in your group using the grPick softkey. (Not available for the Cisco SPA 501G.) • Pick up a call waiting on Cisco SPA 502G.) Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 40 STEP 2 Select Preferences.... STEP 6 Press save. Using Basic Phone Functions Picking Up a Call 3 NOTE For the Cisco SPA 501G, you can pick up a call that is ringing at specific extension using the star code. Requires configuration by using the pickup ...
User Guide
Page 48
To pick up a call ringing at an extension that is configured on one of the line buttons on your phone, press the flashing line button. STEP 2 Enter the extension ...the call and press dial. NOTE Not available on an active call is "unparked" or the caller hangs up. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 41 STEP 3 Press dial again. To pick up a call ringing at a specific extension: STEP 1 Press the... caller hears "on a designated line so that have ringing calls. To park a call: STEP 1 While on the Cisco SPA 501G. The call , press the park softkey.
To pick up a call ringing at an extension that is configured on one of the line buttons on your phone, press the flashing line button. STEP 2 Enter the extension ...the call and press dial. NOTE Not available on an active call is "unparked" or the caller hangs up. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 41 STEP 3 Press dial again. To pick up a call ringing at a specific extension: STEP 1 Press the... caller hears "on a designated line so that have ringing calls. To park a call: STEP 1 While on the Cisco SPA 501G. The call , press the park softkey.
User Guide
Page 51
... press 2 and then pause (for A), press 7 three times rapidly (for R), then press 9 three times rapidly (for the Cisco SPA 501G. Depending on your phone network configuration, you may have the following types of directories: • Personal Directory-The personal directory provides a place for you to enter "...Directory. You can also dial numbers from your company. STEP 2 Use the keypad to the Number field. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 44 Using Basic Phone Functions Using the Phone Directories 3 Using the Phone Directories Your IP phones provide ...
... press 2 and then pause (for A), press 7 three times rapidly (for R), then press 9 three times rapidly (for the Cisco SPA 501G. Depending on your phone network configuration, you may have the following types of directories: • Personal Directory-The personal directory provides a place for you to enter "...Directory. You can also dial numbers from your company. STEP 2 Use the keypad to the Number field. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 44 Using Basic Phone Functions Using the Phone Directories 3 Using the Phone Directories Your IP phones provide ...
User Guide
Page 52
... (LDAP) directory: STEP 1 Press the dir softkey, or press the Setup button and select Directories. Press cancel to save the entry. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 45 STEP 5 Press save to exit. STEP 3 Choose and entry and press the dial softkey. STEP 2 Scroll to access an... use the corporate directory: STEP 1 Press the dir softkey, or press the Setup button and select Directory. NOTE The name of the LDAP directory is configured by the phone administrator and can differ.
... (LDAP) directory: STEP 1 Press the dir softkey, or press the Setup button and select Directories. Press cancel to save the entry. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 45 STEP 5 Press save to exit. STEP 3 Choose and entry and press the dial softkey. STEP 2 Scroll to access an... use the corporate directory: STEP 1 Press the dir softkey, or press the Setup button and select Directory. NOTE The name of the LDAP directory is configured by the phone administrator and can differ.
User Guide
Page 55
...You can set a password for voicemail. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 48 STEP 4 Press save . Accessing Voicemail To access voicemail, press the Messages button on your phone to change the password for your phone. Your system administrator should configure your phone with the correct voicemail number... save . To set or change the number for your voicemail (for example, if your phone is normally "vmm." TIP To clear the field of a Cisco SPA 9000 Voice System and you must dial to dial for your voicemail system. Enter the same password twice. For...
...You can set a password for voicemail. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 48 STEP 4 Press save . Accessing Voicemail To access voicemail, press the Messages button on your phone to change the password for your phone. Your system administrator should configure your phone with the correct voicemail number... save . To set or change the number for your voicemail (for example, if your phone is normally "vmm." TIP To clear the field of a Cisco SPA 9000 Voice System and you must dial to dial for your voicemail system. Enter the same password twice. For...
User Guide
Page 56
... Features This chapter describes how to configure advanced features on the Cisco SPA 501G, page 62 • Advanced Procedures for Technical Support Personnel, page 65 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 49 It contains the following sections: • Configuring Privacy and Security Features, page 50...Another Phone from Your Phone, page 55 • Customizing Your LCD Screen, page 56 • Using Ring Tones, page 59 • Configuring Date and Time Parameters on Your Phone, page 60 • Using Star Codes, page 60 • Using the Interactive Voice Response Menu ...
... Features This chapter describes how to configure advanced features on the Cisco SPA 501G, page 62 • Advanced Procedures for Technical Support Personnel, page 65 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 49 It contains the following sections: • Configuring Privacy and Security Features, page 50...Another Phone from Your Phone, page 55 • Customizing Your LCD Screen, page 56 • Using Ring Tones, page 59 • Configuring Date and Time Parameters on Your Phone, page 60 • Using Star Codes, page 60 • Using the Interactive Voice Response Menu ...
User Guide
Page 57
...button. STEP 5 Press ok. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 50 NOTE For the Cisco SPA 501G, configure these features using the IP Phone Web Interface or use the star codes (described below). Blocking Caller ID You can also configure these features using your phone. ...prevents calls with unknown Caller ID from ringing your PC and the IP Phone Web Interface. Using Advanced Phone Features Configuring Privacy and Security Features 4 Configuring Privacy and Security Features You can block Caller ID from your phone so that your phone number will remain enabled...
...button. STEP 5 Press ok. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 50 NOTE For the Cisco SPA 501G, configure these features using the IP Phone Web Interface or use the star codes (described below). Blocking Caller ID You can also configure these features using your phone. ...prevents calls with unknown Caller ID from ringing your PC and the IP Phone Web Interface. Using Advanced Phone Features Configuring Privacy and Security Features 4 Configuring Privacy and Security Features You can block Caller ID from your phone so that your phone number will remain enabled...
User Guide
Page 58
... calls. • *18-Activate Secure Call feature for a single call is available. Using the star code: Press *77. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 51 STEP 6 Press save . Using the Setup button (not applicable to choose yes. STEP 2 Select Preferences. STEP 4... Press y/n to Cisco SPA 501G): STEP 1 Press the Setup button. When you dial, you enter *87. Using Advanced Phone Features Configuring Privacy and Security Features ...
... calls. • *18-Activate Secure Call feature for a single call is available. Using the star code: Press *77. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 51 STEP 6 Press save . Using the Setup button (not applicable to choose yes. STEP 2 Select Preferences. STEP 4... Press y/n to Cisco SPA 501G): STEP 1 Press the Setup button. When you dial, you enter *87. Using Advanced Phone Features Configuring Privacy and Security Features ...