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Chapter 1: Getting Started About This Document Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone's Lines and Buttons Phone Components Softkey Buttons Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone Chapter 2: Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional) Mounting ...'s IP Address Install the Firmware Contents 1 1 3 4 4 6 8 9 10 11 12 12 13 13 14 18 19 20 20 21 21 22 23 23 24 24 25 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) i
Chapter 1: Getting Started About This Document Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone's Lines and Buttons Phone Components Softkey Buttons Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone Chapter 2: Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional) Mounting ...'s IP Address Install the Firmware Contents 1 1 3 4 4 6 8 9 10 11 12 12 13 13 14 18 19 20 20 21 21 22 23 23 24 24 25 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) i
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... Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42...
... Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42...
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... IP Phone SPA 50X User Guide (SIP) 1 It contains the following sections: • About This Document, page 1 • Overview of the Cisco Small Business Pro IP Phones, page 3 • Understanding Your Phone's Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your...
... IP Phone SPA 50X User Guide (SIP) 1 It contains the following sections: • About This Document, page 1 • Overview of the Cisco Small Business Pro IP Phones, page 3 • Understanding Your Phone's Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your...
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... Phones covered in traditional phones. They also have special features not available in this document and their respective features: Screen Lines Softkeys Navigation Button SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G Paper labels 128 X 64 monochrome LCD with a handset, headset or over a... calling and accessing voice mail. IP phones also have additional Ethernet ports that allow them to the computer network. Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. Calls can power the phones by using an optional PA100 power adapter. Getting...
... Phones covered in traditional phones. They also have special features not available in this document and their respective features: Screen Lines Softkeys Navigation Button SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G Paper labels 128 X 64 monochrome LCD with a handset, headset or over a... calling and accessing voice mail. IP phones also have additional Ethernet ports that allow them to the computer network. Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. Calls can power the phones by using an optional PA100 power adapter. Getting...
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... Other models differ. Flashes red during an incoming call . Getting Started Understanding Your Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place... or answer a call . See the "Overview of your phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 4 Phone Components Figure 1 Phone Components The photo above shows the Cisco...
... Other models differ. Flashes red during an incoming call . Getting Started Understanding Your Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place... or answer a call . See the "Overview of your phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 4 Phone Components Figure 1 Phone Components The photo above shows the Cisco...
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... Line is unregistered (cannot be programmed by your phone system administrator to perform functions such as a transfer). 6 Navigation button 7 Messages button 8 Hold button Conference-While on the Cisco SPA 501G.) Press to start a conference call . Red (blinking): Line is idle. Transfer-Transfers a call and dial...right, up by your phone system administrator). Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. These keys can also be used). Press a softkey button to create the conference. After the second party answers, press...
... Line is unregistered (cannot be programmed by your phone system administrator to perform functions such as a transfer). 6 Navigation button 7 Messages button 8 Hold button Conference-While on the Cisco SPA 501G.) Press to start a conference call . Red (blinking): Line is idle. Transfer-Transfers a call and dial...right, up by your phone system administrator). Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. These keys can also be used). Press a softkey button to create the conference. After the second party answers, press...
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... phone. When the headset is muted, the button glows red. Below is a partial listing of softkey buttons that may have additional buttons that are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on Cisco.com for more information. (See the list ... Use to dial phone numbers, enter letters, and choose menu items. Softkey Buttons The softkey buttons on your phone display may also provide custom softkey buttons on your phone administrator for more information. For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you may be...
... phone. When the headset is muted, the button glows red. Below is a partial listing of softkey buttons that may have additional buttons that are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on Cisco.com for more information. (See the list ... Use to dial phone numbers, enter letters, and choose menu items. Softkey Buttons The softkey buttons on your phone display may also provide custom softkey buttons on your phone administrator for more information. For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you may be...
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... incoming call . Must be configured by discovering the number of the ringing extension. Puts a call forwarding. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Getting Started Understanding Your Phone's Lines and Buttons 1 Button > activ add bXfer cancel cfwd -cfwd conf confLx delChr delete dial dir dnd -dnd edit grPick ignore...
... incoming call . Must be configured by discovering the number of the ringing extension. Puts a call forwarding. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Getting Started Understanding Your Phone's Lines and Buttons 1 Button > activ add bXfer cancel cfwd -cfwd conf confLx delChr delete dial dir dnd -dnd edit grPick ignore...
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...toggles between Yes or No to a called number. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8 Displays a list of recently dialed numbers. Resumes a parked call transfer. Getting Started Understanding Your Phone's Lines and Buttons 1 Button pickup phold redial resume save select starcode unpark xfer ...to enter a star code. See "Using Star Codes," on the LCD screen. Resumes a call that is displayed on the Cisco SPA 504G, press the Setup button and dial 9. The IP address is on hold on hold . Allows you to obtain your changes. Using Keypad Shortcuts When...
...toggles between Yes or No to a called number. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8 Displays a list of recently dialed numbers. Resumes a parked call transfer. Getting Started Understanding Your Phone's Lines and Buttons 1 Button pickup phold redial resume save select starcode unpark xfer ...to enter a star code. See "Using Star Codes," on the LCD screen. Resumes a call that is displayed on the Cisco SPA 504G, press the Setup button and dial 9. The IP address is on hold on hold . Allows you to obtain your changes. Using Keypad Shortcuts When...
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Getting Started Caring for Your Phone 1 The Cisco SPA 500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with the attachment arm provided (not shown). Do not spray ...
Getting Started Caring for Your Phone 1 The Cisco SPA 500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with the attachment arm provided (not shown). Do not spray ...
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... sequence. The date, name and number of the phone display on the top line of the lights on models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should glow green (on the phone will flash. All of the LCD screen. During this sequence... Your Phone Verifying Phone Startup 2 Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up the handset or pressing the speakerphone button. At the bottom of the LCD screen, softkeys are displayed over their associated soft...
... sequence. The date, name and number of the phone display on the top line of the lights on models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should glow green (on the phone will flash. All of the LCD screen. During this sequence... Your Phone Verifying Phone Startup 2 Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up the handset or pressing the speakerphone button. At the bottom of the LCD screen, softkeys are displayed over their associated soft...
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... still don't see the display, then contact your installation and connections. STEP 3 Scroll to Product Info and press select. See the Cisco SPA 9000 Voice System Setup Wizard User Guide. The firmware version number is part of the following section for ideal performance. ! Upgrading Your... Your phone ships with pre-installed firmware. Determining Your Current Firmware Version Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. See the following : • Download the firmware from your phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 23
... still don't see the display, then contact your installation and connections. STEP 3 Scroll to Product Info and press select. See the Cisco SPA 9000 Voice System Setup Wizard User Guide. The firmware version number is part of the following section for ideal performance. ! Upgrading Your... Your phone ships with pre-installed firmware. Determining Your Current Firmware Version Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. See the following : • Download the firmware from your phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 23
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...Scroll to Network and press select. The IP address is recited. 2 Download the Firmware Go to your IP address: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. STEP 2 Enter 150, then press #. STEP 2 Enter 110, then press #. Save the firmware to www.tools....cisco.com/support/downloads, and enter the model number in the Software Search box. Cisco Small Business Pro IP Phone SPA 50X User Guide (...
...Scroll to Network and press select. The IP address is recited. 2 Download the Firmware Go to your IP address: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. STEP 2 Enter 150, then press #. STEP 2 Enter 110, then press #. Save the firmware to www.tools....cisco.com/support/downloads, and enter the model number in the Software Search box. Cisco Small Business Pro IP Phone SPA 50X User Guide (...
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... To use a wireless headset, lift the receiver off hook). Using the Headset with the IP phone may vary. To use the speakerphone, press the Speaker button (the handset can be used . The handset can be used during a call . NOTE Steps to use a wired headset, press the Headset... Speaker Choosing this option sends audio to the speakerphone, make sure the speakerphone or headset light is illuminated before speaking or listening through the headset. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 27
... To use a wireless headset, lift the receiver off hook). Using the Headset with the IP phone may vary. To use the speakerphone, press the Speaker button (the handset can be used . The handset can be used during a call . NOTE Steps to use a wired headset, press the Headset... Speaker Choosing this option sends audio to the speakerphone, make sure the speakerphone or headset light is illuminated before speaking or listening through the headset. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 27
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STEP 4 Press y/n to the Cisco SPA 501G. NOTE Does not apply to enable or disable the feature. STEP 5 Press save . STEP 2 Select Preferences. STEP 4 Press option to view your preferred audio device: STEP 1 Press the Setup button. Using Basic Phone Functions Using Phone Hardware and Accessories 3... NOTE Does not apply to Speaker > edit. STEP 6 Press save . When the option you want is not used. STEP 3 Choose Send Audio to the Cisco SPA 501G. STEP 3 Choose ...
STEP 4 Press y/n to the Cisco SPA 501G. NOTE Does not apply to enable or disable the feature. STEP 5 Press save . STEP 2 Select Preferences. STEP 4 Press option to view your preferred audio device: STEP 1 Press the Setup button. Using Basic Phone Functions Using Phone Hardware and Accessories 3... NOTE Does not apply to Speaker > edit. STEP 6 Press save . When the option you want is not used. STEP 3 Choose Send Audio to the Cisco SPA 501G. STEP 3 Choose ...
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...volume of these: • Pick up the receiver. • Press the Speaker button. To place or answer a call volume settings from the speaker phone to unmute. See "Adjusting Audio Volume" section on the Cisco SPA 501G model). Using Mute To mute the phone microphone, speaker, or headset ...microphone, press the Mute button on , pressing the Mute key has no effect. When switching from your phone administrator....
...volume of these: • Pick up the receiver. • Press the Speaker button. To place or answer a call volume settings from the speaker phone to unmute. See "Adjusting Audio Volume" section on the Cisco SPA 501G model). Using Mute To mute the phone microphone, speaker, or headset ...microphone, press the Mute button on , pressing the Mute key has no effect. When switching from your phone administrator....
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... choose one call . NOTE Does not apply to place the call or select it using the Up or Down navigation button and press the Resume softkey (Cisco SPA 502G). Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 30 Putting a Call on Hold To put a call . Using Dial Assistance If dial... the incoming call on enabling this feature. If you are on a call and another call comes in, press the flashing red line button or press the Hold button to the Cisco SPA 501G. If you want to scroll down and highlight a phone number on hold plays for the call on the LCD screen.
... choose one call . NOTE Does not apply to place the call or select it using the Up or Down navigation button and press the Resume softkey (Cisco SPA 502G). Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 30 Putting a Call on Hold To put a call . Using Dial Assistance If dial... the incoming call on enabling this feature. If you are on a call and another call comes in, press the flashing red line button or press the Hold button to the Cisco SPA 501G. If you want to scroll down and highlight a phone number on hold plays for the call on the LCD screen.
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... Pro IP Phone SPA 50X User Guide (SIP) 31 wait for the call. (On the Cisco SPA 502G, press the resume softkey.) Ending a Call To end a call while the phone is ringing. - Transferring Calls You can perform the following types of .... • If you are using the headset, either : - Using Basic Phone Functions Resuming a Call 3 Resuming a Call To resume the call, press the flashing red line button for the person to answer before transferring the call. • Blind Transfer-You transfer the call without speaking to the other party to whom you...
... Pro IP Phone SPA 50X User Guide (SIP) 31 wait for the call. (On the Cisco SPA 502G, press the resume softkey.) Ending a Call To end a call while the phone is ringing. - Transferring Calls You can perform the following types of .... • If you are using the headset, either : - Using Basic Phone Functions Resuming a Call 3 Resuming a Call To resume the call, press the flashing red line button for the person to answer before transferring the call. • Blind Transfer-You transfer the call without speaking to the other party to whom you...
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...begins to ring or after the phone is answered. If you are calling answers, press the Transfer button again. The call , press xfer. Using Basic Phone Functions Transferring Calls 3 Performing an Attended Transfer Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 During an active call is ...to which you hang up before the call is opened to transfer the call , press the bXfer softkey. The call , press the Transfer button. Cisco SPA 501G: STEP 1 During an active call is placed on your changes before the second call rings, the transfer fails and the first call...
...begins to ring or after the phone is answered. If you are calling answers, press the Transfer button again. The call , press xfer. Using Basic Phone Functions Transferring Calls 3 Performing an Attended Transfer Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 During an active call is ...to which you hang up before the call is opened to transfer the call , press the bXfer softkey. The call , press the Transfer button. Cisco SPA 501G: STEP 1 During an active call is placed on your changes before the second call rings, the transfer fails and the first call...
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... on hold, the call is transferred to the Cisco SPA 501G. Cisco SPA 501G: To redial the last number, press the Redial button. If you have a call on hold and ...an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a conference call because you no longer remain part of the call on hold . Redialing Cisco...to select a number and modify it (for example, to automatically dial the selected number. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 33 Using Basic Phone Functions ...
... on hold, the call is transferred to the Cisco SPA 501G. Cisco SPA 501G: To redial the last number, press the Redial button. If you have a call on hold and ...an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a conference call because you no longer remain part of the call on hold . Redialing Cisco...to select a number and modify it (for example, to automatically dial the selected number. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 33 Using Basic Phone Functions ...