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Chapter 1: Getting Started About This Document Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone's Lines and Buttons Phone Components Softkey Buttons Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone Chapter 2: Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional) Mounting ...'s IP Address Install the Firmware Contents 1 1 3 4 4 6 8 9 10 11 12 12 13 13 14 18 19 20 20 21 21 22 23 23 24 24 25 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) i
Chapter 1: Getting Started About This Document Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone's Lines and Buttons Phone Components Softkey Buttons Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone Chapter 2: Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional) Mounting ...'s IP Address Install the Firmware Contents 1 1 3 4 4 6 8 9 10 11 12 12 13 13 14 18 19 20 20 21 21 22 23 23 24 24 25 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) i
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... Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42...
... Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42...
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... Phone's Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. This document describes using the Cisco Small Business Pro IP Phones with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Small Business Pro...
... Phone's Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. This document describes using the Cisco Small Business Pro IP Phones with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Small Business Pro...
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... phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. The Cisco Small Business Pro IP phones contain Ethernet ports, or ports that provide voice communication over an IP network. They also have special features... not available in this document and their respective features: Screen Lines Softkeys Navigation Button SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G Paper labels 128 X 64 monochrome LCD with a handset, headset or over ...
... phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. The Cisco Small Business Pro IP phones contain Ethernet ports, or ports that provide voice communication over an IP network. They also have special features... not available in this document and their respective features: Screen Lines Softkeys Navigation Button SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G Paper labels 128 X 64 monochrome LCD with a handset, headset or over ...
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... Understanding Your Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call . Displays solid red when you have a new voice mail message. Cisco Small Business Pro IP Phone SPA... 4 Flashes red during an incoming call . Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to identify the parts of the Cisco Small Business Pro IP Phones" section on page 3. Numbered objects in the photo are explained in the following...
... Understanding Your Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call . Displays solid red when you have a new voice mail message. Cisco Small Business Pro IP Phone SPA... 4 Flashes red during an incoming call . Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to identify the parts of the Cisco Small Business Pro IP Phones" section on page 3. Numbered objects in the photo are explained in the following...
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...be programmed by your phone system administrator to perform functions such as a transfer). 6 Navigation button 7 Messages button 8 Hold button Conference-While on a call, press to start a conference call on the Cisco SPA 501G.) Press to scroll left, right, up by your phone system administrator). Cancel-Cancels...key to access voice mail (must be used). Press a softkey button to create the conference. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5 Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. Red (blinking): Line is...
...be programmed by your phone system administrator to perform functions such as a transfer). 6 Navigation button 7 Messages button 8 Hold button Conference-While on a call, press to start a conference call on the Cisco SPA 501G.) Press to scroll left, right, up by your phone system administrator). Cancel-Cancels...key to access voice mail (must be used). Press a softkey button to create the conference. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5 Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. Red (blinking): Line is...
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...Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call forwarding). Cisco Small Business Pro IP Phone... the volume and - You may not have additional buttons that are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on your phone model and the phone system setup. (Softkey buttons are not listed here. When the speaker is on...
...Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call forwarding). Cisco Small Business Pro IP Phone... the volume and - You may not have additional buttons that are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on your phone model and the phone system setup. (Softkey buttons are not listed here. When the speaker is on...
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... the last number or letter. Puts a call is parked on the phone together. The call on an extension by your phone system administrator. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Conferences active lines on the line until you unpark it or the caller disconnects...(for example, a number from ringing your phone to a specified number. Dials the Last Call Received. Getting Started Understanding Your Phone's Lines and Buttons 1 Button > activ add bXfer cancel cfwd -cfwd conf confLx delChr delete dial dir dnd -dnd edit grPick ignore lcr miss park Function Move left or ...
... the last number or letter. Puts a call is parked on the phone together. The call on an extension by your phone system administrator. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Conferences active lines on the line until you unpark it or the caller disconnects...(for example, a number from ringing your phone to a specified number. Dials the Last Call Received. Getting Started Understanding Your Phone's Lines and Buttons 1 Button > activ add bXfer cancel cfwd -cfwd conf confLx delChr delete dial dir dnd -dnd edit grPick ignore lcr miss park Function Move left or ...
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... between Yes or No to enter a star code. Selects the highlighted item on hold on the Cisco SPA 504G, press the Setup button and dial 9. Saves your IP address on an active shared line. Performs a call . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8 Resumes a call that is displayed on...
... between Yes or No to enter a star code. Selects the highlighted item on hold on the Cisco SPA 504G, press the Setup button and dial 9. Saves your IP address on an active shared line. Performs a call . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8 Resumes a call that is displayed on...
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... single IP phone to monitor a total of 64 separate lines. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 10 Getting Started Caring for Your Phone 1 The Cisco SPA 500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, ...green, and amber) programmable LEDS, with the attachment arm provided (not shown). The Cisco SPA 500S attaches to excessive heat, sun, ...
... single IP phone to monitor a total of 64 separate lines. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 10 Getting Started Caring for Your Phone 1 The Cisco SPA 500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, ...green, and amber) programmable LEDS, with the attachment arm provided (not shown). The Cisco SPA 500S attaches to excessive heat, sun, ...
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..., phones with screens, the phone displays the standard menu for the phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 22 All of the LCD screen, softkeys are displayed over their associated soft buttons. At the bottom of the lights on the phone will flash. Installing Your...receiving power and network connectivity, the phone executes a boot-up the handset or pressing the speakerphone button. The date, name and number of the phone display on models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up...
..., phones with screens, the phone displays the standard menu for the phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 22 All of the LCD screen, softkeys are displayed over their associated soft buttons. At the bottom of the lights on the phone will flash. Installing Your...receiving power and network connectivity, the phone executes a boot-up the handset or pressing the speakerphone button. The date, name and number of the phone display on models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up...
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... firmware without any action on your phone. See the Cisco SPA 9000 Voice System Setup Wizard User Guide. Determining Your Current Firmware Version Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. Cisco Small Business Pro IP Phone SPA 50X User Guide ... select. STEP 2 Scroll to Software Version. Your provider may need to upgrade your installation and connections. If these are using the Cisco SPA 9000 Voice System Setup Wizard (if your phone administrator or Internet Telephony Service Provider (ITSP). Installing Your Phone Upgrading Your Phone's...
... firmware without any action on your phone. See the Cisco SPA 9000 Voice System Setup Wizard User Guide. Determining Your Current Firmware Version Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. Cisco Small Business Pro IP Phone SPA 50X User Guide ... select. STEP 2 Scroll to Software Version. Your provider may need to upgrade your installation and connections. If these are using the Cisco SPA 9000 Voice System Setup Wizard (if your phone administrator or Internet Telephony Service Provider (ITSP). Installing Your Phone Upgrading Your Phone's...
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...are upgrading. Save the firmware to Network and press select. This is recited. Installing Your Phone Upgrading Your Phone's Firmware Cisco SPA 501G: STEP 1 Press the Setup button. The firmware version is recited. 2 Download the Firmware Go to view Current IP. Get Your Phone's IP Address Before ...your phone. SPA 501G: STEP 1 Press the Setup button. STEP 2 Scroll to your IP address: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. STEP 2 Enter 150, then press #. STEP 2 Enter 110, then press #. Cisco Small Business Pro IP Phone SPA 50X User Guide (...
...are upgrading. Save the firmware to Network and press select. This is recited. Installing Your Phone Upgrading Your Phone's Firmware Cisco SPA 501G: STEP 1 Press the Setup button. The firmware version is recited. 2 Download the Firmware Go to view Current IP. Get Your Phone's IP Address Before ...your phone. SPA 501G: STEP 1 Press the Setup button. STEP 2 Scroll to your IP address: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. STEP 2 Enter 150, then press #. STEP 2 Enter 110, then press #. Cisco Small Business Pro IP Phone SPA 50X User Guide (...
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...your headset with Your IP Phone Install the headset as described in the "Connecting Wired and Wireless Headsets (Optional)" section on page 21. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 27 The handset can be either on or off hook before placing the .... Using Basic Phone Functions Using Phone Hardware and Accessories 3 Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be on the hook when using the speakerphone or headset function. Only one device at a time can be used during a call...
...your headset with Your IP Phone Install the headset as described in the "Connecting Wired and Wireless Headsets (Optional)" section on page 21. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 27 The handset can be either on or off hook before placing the .... Using Basic Phone Functions Using Phone Hardware and Accessories 3 Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be on the hook when using the speakerphone or headset function. Only one device at a time can be used during a call...
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...Audio Device and press edit. NOTE Does not apply to view your preferred audio device: STEP 1 Press the Setup button. STEP 4 Press option to the Cisco SPA 501G. STEP 5 Press save . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 28 STEP 5 Press ok. STEP 1 Press the ...Setup button. When the option you want is not used. Using Basic Phone Functions Using Phone Hardware and Accessories 3 ...
...Audio Device and press edit. NOTE Does not apply to view your preferred audio device: STEP 1 Press the Setup button. STEP 4 Press option to the Cisco SPA 501G. STEP 5 Press save . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 28 STEP 5 Press ok. STEP 1 Press the ...Setup button. When the option you want is not used. Using Basic Phone Functions Using Phone Hardware and Accessories 3 ...
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...74. Press the Mute button again to reach an outside line. Placing or Answering a Call NOTE You may have to dial a number or numbers to unmute. See "Adjusting Audio Volume" section on the phone and the speaker button is off automatically. Press + on the Cisco SPA 501G model). ...When switching from your phone administrator. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 29 To place or answer a call...
...74. Press the Mute button again to reach an outside line. Placing or Answering a Call NOTE You may have to dial a number or numbers to unmute. See "Adjusting Audio Volume" section on the phone and the speaker button is off automatically. Press + on the Cisco SPA 501G model). ...When switching from your phone administrator. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 29 To place or answer a call...
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... incoming call. STEP 2 Press dial to the first call, press the line button for the call or select it using the Up or Down navigation button and press the Resume softkey (Cisco SPA 502G). To return to complete the call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 30 Using Dial... Assistance If dial assistance is on hold plays for more information on enabling this feature. Only one of these numbers: STEP 1 Use the navigation button to the Cisco SPA 502G). If you begin dialing. Using Basic Phone Functions Putting a Call on Hold 3 • Press the Headset...
... incoming call. STEP 2 Press dial to the first call, press the line button for the call or select it using the Up or Down navigation button and press the Resume softkey (Cisco SPA 502G). To return to complete the call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 30 Using Dial... Assistance If dial assistance is on hold plays for more information on enabling this feature. Only one of these numbers: STEP 1 Use the navigation button to the Cisco SPA 502G). If you begin dialing. Using Basic Phone Functions Putting a Call on Hold 3 • Press the Headset...
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... User Guide (SIP) 31 wait for the call. (On the Cisco SPA 502G, press the resume softkey.) Ending a Call To end a call: • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either : - ... the call while the phone is ringing. - Using Basic Phone Functions Resuming a Call 3 Resuming a Call To resume the call, press the flashing red line button for the person to answer before transferring the call. • Blind Transfer-You transfer the call without speaking to the other party to whom you...
... User Guide (SIP) 31 wait for the call. (On the Cisco SPA 502G, press the resume softkey.) Ending a Call To end a call: • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either : - ... the call while the phone is ringing. - Using Basic Phone Functions Resuming a Call 3 Resuming a Call To resume the call, press the flashing red line button for the person to answer before transferring the call. • Blind Transfer-You transfer the call without speaking to the other party to whom you...
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... the phone begins to transfer the call . Using Basic Phone Functions Transferring Calls 3 Performing an Attended Transfer Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 During an active call , press the Transfer button. Cisco SPA 501G: STEP 1 During an active call , press xfer. The call is placed on your part.... Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 32 If you hang up before the ...
... the phone begins to transfer the call . Using Basic Phone Functions Transferring Calls 3 Performing an Attended Transfer Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 During an active call , press the Transfer button. Cisco SPA 501G: STEP 1 During an active call , press xfer. The call is placed on your part.... Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 32 If you hang up before the ...
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... 3 Lift the handset or press dial to transfer by pressing the line button of the call on hold. To redial another number: STEP 1 Press the redial softkey and select the desired number. When you want to automatically dial the selected number. Cisco SPA 501G: To redial the last number, press the Redial... button. If you have a call on hold and an active call, you can transfer one of these calls to the other...
... 3 Lift the handset or press dial to transfer by pressing the line button of the call on hold. To redial another number: STEP 1 Press the redial softkey and select the desired number. When you want to automatically dial the selected number. Cisco SPA 501G: To redial the last number, press the Redial... button. If you have a call on hold and an active call, you can transfer one of these calls to the other...