Phone Guide
Page 1
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
Page 3
... softkeys NewCall Make a new call Dial a conference call more > Confrn. OL-14584-01 QUICK REFERENCE Cisco Unified IP Phone 7960G and 7940G for each other trademarks mentioned in this document or Website are registered trademarks or trademarks of Cisco Systems, Inc. Redial a number Press Redial. Hold/resume a Press Hold or Resume. call Transfer a call...
... softkeys NewCall Make a new call Dial a conference call more > Confrn. OL-14584-01 QUICK REFERENCE Cisco Unified IP Phone 7960G and 7940G for each other trademarks mentioned in this document or Website are registered trademarks or trademarks of Cisco Systems, Inc. Redial a number Press Redial. Hold/resume a Press Hold or Resume. call Transfer a call...
Phone Guide
Page 5
... 11 Understanding the Help System on Your Phone 11 Understanding Lines vs. Calls 12 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Basic Call Handling 13 Placing a Call-Basic Options 13 Placing a Call-Additional Options 14 Answering a Call 15 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5
... 11 Understanding the Help System on Your Phone 11 Understanding Lines vs. Calls 12 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Basic Call Handling 13 Placing a Call-Basic Options 13 Placing a Call-Additional Options 14 Answering a Call 15 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5
Phone Guide
Page 7
...36 Using Call Logs 36 Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring ...47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications...
...36 Using Call Logs 36 Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring ...47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications...
Phone Guide
Page 9
... Resume" section on page 20. See softkey and icon definitions Refer to your phone's capabilities, or refer to the table below for Cisco Unified Communications Manager 7.0 (SCCP) 1 Explore your phone on your missed calls See the "Using Call Logs" section on page 7. Learn... about the phone buttons See the "Understanding Buttons and Hardware" section on page 24. Make conference calls See the "Making Conference Calls" section on page 16. Set up speed dialing See the "Speed Dialing" section on page 7. Cisco Unified IP Phone 7960G and 7940G Phone Guide for ...
... Resume" section on page 20. See softkey and icon definitions Refer to your phone's capabilities, or refer to the table below for Cisco Unified Communications Manager 7.0 (SCCP) 1 Explore your phone on your missed calls See the "Using Call Logs" section on page 7. Learn... about the phone buttons See the "Understanding Buttons and Hardware" section on page 24. Make conference calls See the "Making Conference Calls" section on page 16. Set up speed dialing See the "Speed Dialing" section on page 7. Cisco Unified IP Phone 7960G and 7940G Phone Guide for ...
Phone Guide
Page 10
...-15496-01 Depending on the quality of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to other devices on your Cisco Unified IP Phone. Using External Devices The following information applies when you use of these devices and their...Emergency Calling Service dialing will not function until power is dependent on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. •...
...-15496-01 Depending on the quality of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to other devices on your Cisco Unified IP Phone. Using External Devices The following information applies when you use of these devices and their...Emergency Calling Service dialing will not function until power is dependent on the cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. •...
Phone Guide
Page 11
...Overview This product contains cryptographic features and is available upon request. laws governing Cisco cryptographic products may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for compliance with the EMC Directive [89/336/EC]. Accessibility Features... local country laws governing import, export, transfer and use only external speakers, microphones, and headsets that are responsible for Cisco Unified Communications Manager 7.0 (SCCP) 3 If you require further assistance please contact us by sending email to comply with ...
...Overview This product contains cryptographic features and is available upon request. laws governing Cisco cryptographic products may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for compliance with the EMC Directive [89/336/EC]. Accessibility Features... local country laws governing import, export, transfer and use only external speakers, microphones, and headsets that are responsible for Cisco Unified Communications Manager 7.0 (SCCP) 3 If you require further assistance please contact us by sending email to comply with ...
Phone Guide
Page 12
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 113656 7 5 Access port (10/100 PC) 6 Handset port 7 Headset port 8 Footstand button Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. 4 OL-15496-01
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 113656 7 5 Access port (10/100 PC) 6 Handset port 7 Headset port 8 Footstand button Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. 4 OL-15496-01
Phone Guide
Page 13
... a confirmation message, hang up the handset, enter the TAPS extension provided by your entire extension, including the area code. Cisco recommends the use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Depending on page 2 for more information. An audible hum or buzz may still occur...
... a confirmation message, hang up the handset, enter the TAPS extension provided by your entire extension, including the area code. Cisco recommends the use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Depending on page 2 for more information. An audible hum or buzz may still occur...
Phone Guide
Page 14
... physical, mechanical and technical performance, the audio portion of any headsets. Cisco recommends that customers test headsets in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is subjective and Cisco cannot guarantee the performance of a headset must sound good to you (...the user) and to perform well with Cisco Unified IP Phones. Sound quality is optimal for details. 6 OL-15496-01 Note In some cases, hum may be reduced or eliminated by using a local...
... physical, mechanical and technical performance, the audio portion of any headsets. Cisco recommends that customers test headsets in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is subjective and Cisco cannot guarantee the performance of a headset must sound good to you (...the user) and to perform well with Cisco Unified IP Phones. Sound quality is optimal for details. 6 OL-15496-01 Note In some cases, hum may be reduced or eliminated by using a local...
Phone Guide
Page 15
... services from your User Options web pages. • An online help system that displays information on . Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 In addition to network data, XML applications, and web-based services. •...
... services from your User Options web pages. • An online help system that displays information on . Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 In addition to network data, XML applications, and web-based services. •...
Phone Guide
Page 16
...8 OL-15496-01 Understanding Lines vs. Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone Screen programmable buttons provide access to: Features, page 10 • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial ... (for example, a Privacy button) 5 Footstand button Allows you to adjust the angle of the phone base. Understanding Phone Screen Features, page 10 3 Model type Indicates your Cisco Unified IP Phone model. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68562...
...8 OL-15496-01 Understanding Lines vs. Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone Screen programmable buttons provide access to: Features, page 10 • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial ... (for example, a Privacy button) 5 Footstand button Allows you to adjust the angle of the phone base. Understanding Phone Screen Features, page 10 3 Model type Indicates your Cisco Unified IP Phone model. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68562...
Phone Guide
Page 17
... Basic Call Handling, page 13 letters, and choose menu items. Each activates a softkey option (displayed Understanding Phone Screen on or off . Opens/closes the Settings menu. Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Speakerphone, page 32 10 Mute button Toggles the Mute feature on your...
... Basic Call Handling, page 13 letters, and choose menu items. Each activates a softkey option (displayed Understanding Phone Screen on or off . Opens/closes the Settings menu. Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Speakerphone, page 32 10 Mute button Toggles the Mute feature on your...
Phone Guide
Page 19
... Press the Navigation button. Help topics appear on the phone screen. If you want to ... softkey Learn about a button or Press i or , then quickly press a button or softkey. Get help system. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the menu Learn about a menu item Press... i or then quickly select the menu item on the phone screen. on Your Phone Your phone provides an online help using Help Press i or twice ...
... Press the Navigation button. Help topics appear on the phone screen. If you want to ... softkey Learn about a button or Press i or , then quickly press a button or softkey. Get help system. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the menu Learn about a menu item Press... i or then quickly select the menu item on the phone screen. on Your Phone Your phone provides an online help using Help Press i or twice ...
Phone Guide
Page 20
Remote-in this call can support multiple calls. By default, your phone supports four connected calls per line, but your needs. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to a directory number that shares your line has a connected call is ringing. To see how many lines...
Remote-in this call can support multiple calls. By default, your phone supports four connected calls per line, but your needs. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to a directory number that shares your line has a connected call is ringing. To see how many lines...
Phone Guide
Page 21
... Hold. Choose > Missed Calls, Received Calls, or Placed Calls. Tip If you want to place a call on your system administrator for more information, see your Cisco Unified IP Phone. Press New Call. Feature availability can perform basic call log 1. If you make a mistake while dialing, press Using Hold and Resume, page 16 3. Enter...
... Hold. Choose > Missed Calls, Received Calls, or Placed Calls. Tip If you want to place a call on your system administrator for more information, see your Cisco Unified IP Phone. Press New Call. Feature availability can perform basic call log 1. If you make a mistake while dialing, press Using Hold and Resume, page 16 3. Enter...
Phone Guide
Page 23
...is ringing Using Hold and Resume, call and press Prioritizing Critical Calls, Answer. Your system administrator Using Cisco Extension Mobility, page 31 Answering a Call You can use other options if they are available on another phone Use Call Park. If you can answer a call on your Extension Mobility profile Then... 1. Or,... Press Answer or, if the call is lit, Using a Handset, Headset, and Speakerphone, page 32 Answer with the speakerphone Press , Answer, or . page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line.
...is ringing Using Hold and Resume, call and press Prioritizing Critical Calls, Answer. Your system administrator Using Cisco Extension Mobility, page 31 Answering a Call You can use other options if they are available on another phone Use Call Park. If you can answer a call on your Extension Mobility profile Then... 1. Or,... Press Answer or, if the call is lit, Using a Handset, Headset, and Speakerphone, page 32 Answer with the speakerphone Press , Answer, or . page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line.
Phone Guide
Page 25
... highlighted. 2. Viewing Multiple Calls Understanding how multiple calls are grouped together. Then... line Immediately press the line button . Cisco Unified IP Phone 7960G and 7940G Phone Guide for the highlighted line. Press Resume. If a single call automatically resumes. for the Any active call is placed ...line Switch between multiple calls on hold grouped last. Any active call is placed on one call and press Resume. The phone switches to call overview mode, displaying only one or more lines. The displayed call with are switching to. Basic Call ...
... highlighted. 2. Viewing Multiple Calls Understanding how multiple calls are grouped together. Then... line Immediately press the line button . Cisco Unified IP Phone 7960G and 7940G Phone Guide for the highlighted line. Press Resume. If a single call automatically resumes. for the Any active call is placed ...line Switch between multiple calls on hold grouped last. Any active call is placed on one call and press Resume. The phone switches to call overview mode, displaying only one or more lines. The displayed call with are switching to. Basic Call ...
Phone Guide
Page 27
...19 Log in to ... Tips • Enter the call forward target number exactly as usual. Cisco Unified IP Phone 7960G and 7940G Phone Guide for any line other than the primary line, your phone does not provide you with confirmation that you would dial it from your User Options web pages.... your User Options web pages; You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might allow you . Set up Call Forward All on your phone or from two types of call forwarding features: • Unconditional call forwarding (Call...
...19 Log in to ... Tips • Enter the call forward target number exactly as usual. Cisco Unified IP Phone 7960G and 7940G Phone Guide for any line other than the primary line, your phone does not provide you with confirmation that you would dial it from your User Options web pages.... your User Options web pages; You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might allow you . Set up Call Forward All on your phone or from two types of call forwarding features: • Unconditional call forwarding (Call...
Phone Guide
Page 28
...the person receiving your attempt to set up Call Forward All directly on the phone if the target number that use shared lines. With override enabled, a call . Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into a standard conference call placed... from the target phone to your phone is a default feature available on a shared line and to turn the call into ...
...the person receiving your attempt to set up Call Forward All directly on the phone if the target number that use shared lines. With override enabled, a call . Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into a standard conference call placed... from the target phone to your phone is a default feature available on a shared line and to turn the call into ...