Phone Guide
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Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... Menus 11 Understanding the Help System on Your Phone 11 Understanding Lines vs. Calls 12 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Basic Call Handling 13 Placing a Call-Basic Options 13 Placing a Call-Additional Options 14 Answering a Call 15 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5
... Menus 11 Understanding the Help System on Your Phone 11 Understanding Lines vs. Calls 12 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Basic Call Handling 13 Placing a Call-Basic Options 13 Placing a Call-Additional Options 14 Answering a Call 15 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5
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...36 Using Call Logs 36 Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring ... 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications ...
...36 Using Call Logs 36 Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring ... 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications ...
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... Features" section on page 4. View your missed calls See the "Using Call Logs" section on your phone's capabilities, or refer to commonly used sections. Cisco Unified IP Phone 7960G and 7940G Phone Guide for pointers to the table below for Cisco Unified Communications Manager 7.0 (SCCP) 1 Getting Started Using this guide. Review safety information See the "Safety and...
... Features" section on page 4. View your missed calls See the "Using Call Logs" section on your phone's capabilities, or refer to commonly used sections. Cisco Unified IP Phone 7960G and 7940G Phone Guide for pointers to the table below for Cisco Unified Communications Manager 7.0 (SCCP) 1 Getting Started Using this guide. Review safety information See the "Safety and...
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... import, export, distribute or use only external speakers, microphones, and headsets that are attached using this product immediately. laws governing Cisco cryptographic products may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for compliance with U.S. A summary of external devices, cables, and connectors. Accessibility Features A list of...
... import, export, distribute or use only external speakers, microphones, and headsets that are attached using this product immediately. laws governing Cisco cryptographic products may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for compliance with U.S. A summary of external devices, cables, and connectors. Accessibility Features A list of...
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... screened against unwanted radio frequency (RF) and audio frequency (AF) signals. See the "Using External Devices" section on the quality of the rotated tab. Cisco Unified IP Phone 7960G and 7940G Phone Guide for instructions. 1 2 3 120521 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees...
... screened against unwanted radio frequency (RF) and audio frequency (AF) signals. See the "Using External Devices" section on the quality of the rotated tab. Cisco Unified IP Phone 7960G and 7940G Phone Guide for instructions. 1 2 3 120521 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees...
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... dial numbers, transfer calls, make conference calls, and so on. Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 In addition to basic call-handling features, your phone can use the graphics and the table below to network data...
... dial numbers, transfer calls, make conference calls, and so on. Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 In addition to basic call-handling features, your phone can use the graphics and the table below to network data...
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... the speakerphone is lit. Using a Handset, Headset, and Speakerphone, page 32 12 Volume button Controls the volume and other settings. Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Use it Using Call Logs, page 36 to access call logs and directories. 7 Help button i or 8 Settings button...
... the speakerphone is lit. Using a Handset, Headset, and Speakerphone, page 32 12 Volume button Controls the volume and other settings. Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Use it Using Call Logs, page 36 to access call logs and directories. 7 Help button i or 8 Settings button...
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... quickly with the menu item highlighted. Then... View the main menu Press i or to ... Cisco Unified IP Phone 7960G and 7940G Phone Guide for the menu Learn about a menu item Press i or then quickly select the menu item on Your Phone Your phone provides an online help using Help Press i or twice quickly (without first selecting a menu...
... quickly with the menu item highlighted. Then... View the main menu Press i or to ... Cisco Unified IP Phone 7960G and 7940G Phone Guide for the menu Learn about a menu item Press i or then quickly select the menu item on Your Phone Your phone provides an online help using Help Press i or twice quickly (without first selecting a menu...
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If you make a mistake while dialing, press Press Hold. An Overview of Your Phone, page 7 Place a call -handling tasks using a range of features and services. Enter a number. Basic Call Handling Basic Call Handling You can vary; Placing a...> Missed Calls, Received Calls, or Placed Calls. Tip If you want to place a call on your system administrator for more information, see your Cisco Unified IP Phone. For more information. Select the listing or scroll to dial the last number. Using Call Logs, page 36 Place a call while another call using ...
If you make a mistake while dialing, press Press Hold. An Overview of Your Phone, page 7 Place a call -handling tasks using a range of features and services. Enter a number. Basic Call Handling Basic Call Handling You can vary; Placing a...> Missed Calls, Received Calls, or Placed Calls. Tip If you want to place a call on your system administrator for more information, see your Cisco Unified IP Phone. For more information. Select the listing or scroll to dial the last number. Using Call Logs, page 36 Place a call while another call using ...
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... and Resume, call to the Extension Mobility service on a different line, press for Cisco Unified Communications Manager 7.0 (SCCP) 15 Using Hold and Resume, page 16 Auto-connect calls Use AutoAnswer. Dial a number. 2. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line. Then... Answer using your Extension Mobility profile...
... and Resume, call to the Extension Mobility service on a different line, press for Cisco Unified Communications Manager 7.0 (SCCP) 15 Using Hold and Resume, page 16 Auto-connect calls Use AutoAnswer. Dial a number. 2. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line. Then... Answer using your Extension Mobility profile...
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... call is ringing on another Press i or . You can use the Navigation button to scroll to . Cisco Unified IP Phone 7960G and 7940G Phone Guide for the line that you want to switch to ... In standard viewing mode, your phone can help you are holding on different lines Switch from a connected call to call Then... 1. If...
... call is ringing on another Press i or . You can use the Navigation button to scroll to . Cisco Unified IP Phone 7960G and 7940G Phone Guide for the line that you want to switch to ... In standard viewing mode, your phone can help you are holding on different lines Switch from a connected call to call Then... 1. If...
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... 41.) 2. Cancel Call Forward All on page 47.) Note When call forwarding is phone line specific. Instead, you with confirmation that calls are being forwarded. Cisco Unified IP Phone 7960G and 7940G Phone Guide for : enabled on your phone or from your phone to another IP phone, although your system administrator might allow you want to... Log in the User...
... 41.) 2. Cancel Call Forward All on page 47.) Note When call forwarding is phone line specific. Instead, you with confirmation that calls are being forwarded. Cisco Unified IP Phone 7960G and 7940G Phone Guide for : enabled on your phone or from your phone to another IP phone, although your system administrator might allow you want to... Log in the User...
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... by Highlight a call on a shared line and press cBarge. (You may need to barging a call . 5. Enter the participant's phone number. Wait for Cisco Unified Communications Manager 7.0 (SCCP) 21 From one of the selected calls, press Join. (You may need to press the more softkey ... the more softkey to connect. 4. ticipants 2. Participants are listed in the order in a conference Answer the phone when it rings. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the call . the conference You can add or remove participants. Press Confrn again to add the...
... by Highlight a call on a shared line and press cBarge. (You may need to barging a call . 5. Enter the participant's phone number. Wait for Cisco Unified Communications Manager 7.0 (SCCP) 21 From one of the selected calls, press Join. (You may need to press the more softkey ... the more softkey to connect. 4. ticipants 2. Participants are listed in the order in a conference Answer the phone when it rings. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the call . the conference You can add or remove participants. Press Confrn again to add the...
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... conference 1. Dial the Meet-Me conference number. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 23 Obtain a Meet-Me phone number from your call back. Participants can now join the conference by the conference initiator). Then... Note Participants hear...
... conference 1. Dial the Meet-Me conference number. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 23 Obtain a Meet-Me phone number from your call back. Participants can now join the conference by the conference initiator). Then... Note Participants hear...
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...call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in an associated group Then... 1. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the desired line, then press a Call PickUp softkey. Answer a call that is ringing on another extension within your call .... 2. If the call rings, press Answer to connect to the call. 2. If you phone supports auto-pickup, you are now connected to pick up the call on a non-primary line, first press for Cisco Unified Communications Manager 7.0 (SCCP) 25 If the call rings, press Answer to connect to...
...call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in an associated group Then... 1. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the desired line, then press a Call PickUp softkey. Answer a call that is ringing on another extension within your call .... 2. If the call rings, press Answer to connect to the call. 2. If you phone supports auto-pickup, you are now connected to pick up the call on a non-primary line, first press for Cisco Unified Communications Manager 7.0 (SCCP) 25 If the call rings, press Answer to connect to...
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... three participants remain on the line). If you want to display Barge.) Other parties hear a beep tone announcing your phone is put on a shared line using cBarge, if available. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use icon . Add yourself to a call that you hang up . Highlight a remote.... in -use Add yourself to add new participants. Press cBarge. (You may need to press the more softkey to ... Tips • If a phone that is Look for Cisco Unified Communications Manager 7.0 (SCCP) 27 Then... Leave a barged call .
... three participants remain on the line). If you want to display Barge.) Other parties hear a beep tone announcing your phone is put on a shared line using cBarge, if available. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use icon . Add yourself to a call that you hang up . Highlight a remote.... in -use Add yourself to add new participants. Press cBarge. (You may need to press the more softkey to ... Tips • If a phone that is Look for Cisco Unified Communications Manager 7.0 (SCCP) 27 Then... Leave a barged call .
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... more information, ask your system Press MCID. Then... administrator about a Your phone plays a tone and displays the message, "MCID successful." suspicious or harassing call Cisco Unified IP Phone 7960G and 7940G Phone Guide for a security icon in the top right corner of the participating phones or the connection does not support these types of calls: • Authenticated...
... more information, ask your system Press MCID. Then... administrator about a Your phone plays a tone and displays the message, "MCID successful." suspicious or harassing call Cisco Unified IP Phone 7960G and 7940G Phone Guide for a security icon in the top right corner of the participating phones or the connection does not support these types of calls: • Authenticated...
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... of a speed-dial line Then... If you want to... Cisco Unified IP Phone 7960G and 7940G Phone Guide for you. Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your system administrator). 3. Your system administrator must configure EM for Cisco Unified Communications Manager 7.0 (SCCP) 31 BLF indicator unavailable for...
... of a speed-dial line Then... If you want to... Cisco Unified IP Phone 7960G and 7940G Phone Guide for you. Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your system administrator). 3. Your system administrator must configure EM for Cisco Unified Communications Manager 7.0 (SCCP) 31 BLF indicator unavailable for...
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.... Your system administrator configures AutoAnswer to ... If you want to use AutoAnswer in its cradle and is not lit. Cisco Unified IP Phone 7960G and 7940G Phone Guide for future calls. If you ... You might use AutoAnswer if you are automatically answered only if is enabled, your... phone is set up . • Press New Call or Dial to preserve the volume level for Cisco Unified Communications Manager 7.0 (SCCP) 33 Use ...
.... Your system administrator configures AutoAnswer to ... If you want to use AutoAnswer in its cradle and is not lit. Cisco Unified IP Phone 7960G and 7940G Phone Guide for future calls. If you ... You might use AutoAnswer if you are automatically answered only if is enabled, your... phone is set up . • Press New Call or Dial to preserve the volume level for Cisco Unified Communications Manager 7.0 (SCCP) 33 Use ...