Administration Guide
Page 6
... 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-8 Verifying Voice VLAN Configuration 9-8 Eliminating DNS or Other Connectivity Errors 9-8 Checking Power Connection 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 vi OL-11560-01...
... 9-7 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-8 Verifying Voice VLAN Configuration 9-8 Eliminating DNS or Other Connectivity Errors 9-8 Checking Power Connection 9-9 General Troubleshooting Tips 9-9 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 vi OL-11560-01...
Administration Guide
Page 7
... Access a Voice Messaging System A-2 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer A-3 Supporting International Users B-1 Adding Language Overlays to Conference Station Buttons B-1 Installing the Cisco Unified Communications Locale Installer B-1 Technical Specifications C-1 Physical and Operating Environment Specifications C-1 Cable Specifications C-2 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev.
... Access a Voice Messaging System A-2 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer A-3 Supporting International Users B-1 Adding Language Overlays to Conference Station Buttons B-1 Installing the Cisco Unified Communications Locale Installer B-1 Technical Specifications C-1 Physical and Operating Environment Specifications C-1 Cable Specifications C-2 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev.
Administration Guide
Page 9
... close interaction between the conference station and Cisco Unified Communications Manager, many of a Unified Communications network, this guide to learn the steps required to properly set up the conference station on the network. Preface Overview The Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Conference Station 7937G on a Voice-over-IP (VoIP) network.
... close interaction between the conference station and Cisco Unified Communications Manager, many of a Unified Communications network, this guide to learn the steps required to properly set up the conference station on the network. Preface Overview The Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Conference Station 7937G on a Voice-over-IP (VoIP) network.
Administration Guide
Page 10
...8226; Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 • Cisco Unified IP Conference Station 7937G Installation Guide • Regulatory Compliance and Safety Information for the Cisco Unified IP Conference Station 7937G Cisco Unified Communications Manager Cisco Unified Communications Manager documents are available at the following URLs: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Troubleshooting This document...
...8226; Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 • Cisco Unified IP Conference Station 7937G Installation Guide • Regulatory Compliance and Safety Information for the Cisco Unified IP Conference Station 7937G Cisco Unified Communications Manager Cisco Unified Communications Manager documents are available at the following URLs: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Troubleshooting This document...
Administration Guide
Page 16
... communicate information such as interactive voice and video, over data networks. The conference station supports several industry-standard and Cisco networking protocols required for troubleshooting purposes. With this method, you use DHCP custom option 150. For additional information about other conference stations and gateways. Cisco Unified IP Conference Station 7937G Administration Guide for transporting real-time data, such as auxiliary VLAN ID...
... communicate information such as interactive voice and video, over data networks. The conference station supports several industry-standard and Cisco networking protocols required for troubleshooting purposes. With this method, you use DHCP custom option 150. For additional information about other conference stations and gateways. Cisco Unified IP Conference Station 7937G Administration Guide for transporting real-time data, such as auxiliary VLAN ID...
Administration Guide
Page 18
... Related Topics • Chapter 4, "Configuring Settings on the Conference Station" • Chapter 5, "Configuring Features, Templates, Services, and Users" • Chapter 9, "Troubleshooting and Maintenance" Configuring Telephony Features You can also use XML to enable users to access information such as DHCP, TFTP, and IP settings on the Conference Station." Cisco Unified IP Conference Station 7937G Administration Guide for more information about configuring such...
... Related Topics • Chapter 4, "Configuring Settings on the Conference Station" • Chapter 5, "Configuring Features, Templates, Services, and Users" • Chapter 9, "Troubleshooting and Maintenance" Configuring Telephony Features You can also use XML to enable users to access information such as DHCP, TFTP, and IP settings on the Conference Station." Cisco Unified IP Conference Station 7937G Administration Guide for more information about configuring such...
Administration Guide
Page 19
...Menu" section on conference station page 4-11 and the "Security Configuration Menu" section on page 4-12 Cisco Unified IP Conference Station 7937G Administration Guide for Conference Stations Implementing security in ...Conference Station and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and conference stations Refer to Cisco Unified Communications Manager Security Guide Security features supported on the conference station...
...Menu" section on conference station page 4-11 and the "Security Configuration Menu" section on page 4-12 Cisco Unified IP Conference Station 7937G Administration Guide for Conference Stations Implementing security in ...Conference Station and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and conference stations Refer to Cisco Unified Communications Manager Security Guide Security features supported on the conference station...
Administration Guide
Page 20
...; Device Configuration Menu, page 4-8 Cisco Unified IP Conference Station 7937G Administration Guide for more information. You can prevent access to a conference station's web page which you restrict access, users can use 802.1X authentication to request and gain access to the network. B0 Understanding Security Features for Conference Stations Chapter 1 An Overview of the Conference Station Table 1-2 Conference Station and Cisco Unified Communications Manager Security Topics...
...; Device Configuration Menu, page 4-8 Cisco Unified IP Conference Station 7937G Administration Guide for more information. You can prevent access to a conference station's web page which you restrict access, users can use 802.1X authentication to request and gain access to the network. B0 Understanding Security Features for Conference Stations Chapter 1 An Overview of the Conference Station Table 1-2 Conference Station and Cisco Unified Communications Manager Security Topics...
Administration Guide
Page 75
... Configuration Menu" section on page 4-5, the "Device Configuration Menu" section on page 4-8, and the "Security Configuration Menu" section on the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for display only. For more information, see Chapter 9, "Troubleshooting and Maintenance." B0 7-1 These options are certain options on the Network Configuration menu, Device Configuration menu, and Security Configuration menu...
... Configuration Menu" section on page 4-5, the "Device Configuration Menu" section on page 4-8, and the "Security Configuration Menu" section on the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for display only. For more information, see Chapter 9, "Troubleshooting and Maintenance." B0 7-1 These options are certain options on the Network Configuration menu, Device Configuration menu, and Security Configuration menu...
Administration Guide
Page 81
... the information that you can view a variety of a conference station and to assist with troubleshooting. You can use this information directly from the conference station's web page. For more information, see Chapter 9, "Troubleshooting and Maintenance." 8 C H A P T E R Monitoring the Conference Station Remotely Each Cisco Unified IP Conference Station 7937G has a web page from which you can obtain from a conference station. This chapter includes these topics: • Accessing the...
... the information that you can view a variety of a conference station and to assist with troubleshooting. You can use this information directly from the conference station's web page. For more information, see Chapter 9, "Troubleshooting and Maintenance." 8 C H A P T E R Monitoring the Conference Station Remotely Each Cisco Unified IP Conference Station 7937G has a web page from which you can obtain from a conference station. This chapter includes these topics: • Accessing the...
Administration Guide
Page 82
... IP_address is the IP address of these hyperlinks: • Device Information-Displays device settings and related information for a conference station includes these methods: • From Cisco Unified Communications Manager Administration, choose Device > Phone. See the "Disabling and Enabling Web Page Access" section on page 8-2 for Cisco Unified Communications Manager 6.0 8-2 OL-11560-01 Rev. Conference stations registered with troubleshooting. For more information...
... IP_address is the IP address of these hyperlinks: • Device Information-Displays device settings and related information for a conference station includes these methods: • From Cisco Unified Communications Manager Administration, choose Device > Phone. See the "Disabling and Enabling Web Page Access" section on page 8-2 for Cisco Unified Communications Manager 6.0 8-2 OL-11560-01 Rev. Conference stations registered with troubleshooting. For more information...
Administration Guide
Page 88
... messages received on the conference station that might have been placed on a conference station's web page provides information about the streams. Most calls use only one stream (Stream 1), but some calls use to a specific location. The sequence number of voice packets received since voice stream was opened . Cisco Unified IP Conference Station 7937G Administration Guide for a Conference Station" section on page 8-2, and...
... messages received on the conference station that might have been placed on a conference station's web page provides information about the streams. Most calls use only one stream (Stream 1), but some calls use to a specific location. The sequence number of voice packets received since voice stream was opened . Cisco Unified IP Conference Station 7937G Administration Guide for a Conference Station" section on page 8-2, and...
Administration Guide
Page 91
..., page 9-14 • Where to clean and maintain your conference station. Cisco Unified IP Conference Station 7937G Administration Guide for More Troubleshooting Information, page 9-15 • Cleaning the Conference Station, page 9-15 Viewing Call, Device, and Network Information You can view call , device, and network information directly from the conference station, see Chapter 8, "Monitoring the Conference Station Remotely." To view information remotely, see Chapter 7, "Viewing...
..., page 9-14 • Where to clean and maintain your conference station. Cisco Unified IP Conference Station 7937G Administration Guide for More Troubleshooting Information, page 9-15 • Cleaning the Conference Station, page 9-15 Viewing Call, Device, and Network Information You can view call , device, and network information directly from the conference station, see Chapter 8, "Monitoring the Conference Station Remotely." To view information remotely, see Chapter 7, "Viewing...
Administration Guide
Page 92
... the device is available through the Applications menu. Press the Select button to enter periods (.), and press the Enter the IP address or Host name of a conference station to ping. Using Ping Chapter 9 Troubleshooting and Maintenance Using Ping You use Ping, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Choose Applications > Settings...
... the device is available through the Applications menu. Press the Select button to enter periods (.), and press the Enter the IP address or Host name of a conference station to ping. Using Ping Chapter 9 Troubleshooting and Maintenance Using Ping You use Ping, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Choose Applications > Settings...
Administration Guide
Page 93
... you know are using the external power supply, switch with Cisco Unified Communications Manager, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for additional assistance. If after at least five minutes, contact a Cisco technical support representative for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager To start up properly, perform a factory reset...
... you know are using the external power supply, switch with Cisco Unified Communications Manager, page 9-6 Cisco Unified IP Conference Station 7937G Administration Guide for additional assistance. If after at least five minutes, contact a Cisco technical support representative for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager To start up properly, perform a factory reset...
Administration Guide
Page 94
.../53.shtml • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the conference station, you do reverse look at the following options: • DHCP Server-If you have assigned a static IP address to use an alternate TFTP server. If it does not, check your DHCP server. Cisco Unified IP Conference Station 7937G Administration Guide for...
.../53.shtml • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the conference station, you do reverse look at the following options: • DHCP Server-If you have assigned a static IP address to use an alternate TFTP server. If it does not, check your DHCP server. Cisco Unified IP Conference Station 7937G Administration Guide for...
Administration Guide
Page 95
... 9 Troubleshooting and Maintenance Resolving Startup Problems Verifying Cisco Unified Communications Manager Settings On the conference station, choose Applications > Settings > Device Configuration > CallManager Configuration, and look at the CallManager 1-5 options. To create a new configuration file, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from the Navigation drop-down list. Cisco Unified IP Conference Station 7937G Administration...
... 9 Troubleshooting and Maintenance Resolving Startup Problems Verifying Cisco Unified Communications Manager Settings On the conference station, choose Applications > Settings > Device Configuration > CallManager Configuration, and look at the CallManager 1-5 options. To create a new configuration file, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from the Navigation drop-down list. Cisco Unified IP Conference Station 7937G Administration...
Administration Guide
Page 96
..., see the "Determining the MAC Address of a Conference Station" section on page 2-7 to Cisco Unified Communications Manager. Cisco Unified IP Conference Station 7937G Administration Guide for more information. Note When you remove a conference station from the Cisco Unified Communications Manager TFTP server. To verify that the conference station has been added to ensure that the conference station is deleted from the Cisco Unified Communications Manager database, its configuration file may...
..., see the "Determining the MAC Address of a Conference Station" section on page 2-7 to Cisco Unified Communications Manager. Cisco Unified IP Conference Station 7937G Administration Guide for more information. Note When you remove a conference station from the Cisco Unified Communications Manager TFTP server. To verify that the conference station has been added to ensure that the conference station is deleted from the Cisco Unified Communications Manager database, its configuration file may...
Administration Guide
Page 97
...with request type 151 to renew their DHCP address leases. Cisco Unified IP Conference Station 7937G Administration Guide for more information. 2. B0 9-7 If so, data traffic can help determine if the conference station has been properly configured to use DHCP. Rather than ... not reset on page 4-5 for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Chapter 9 Troubleshooting and Maintenance Conference Station Resets Unexpectedly Conference Station Resets Unexpectedly If users report that the Ethernet connection to which the conference station is connected is down and that...
...with request type 151 to renew their DHCP address leases. Cisco Unified IP Conference Station 7937G Administration Guide for more information. 2. B0 9-7 If so, data traffic can help determine if the conference station has been properly configured to use DHCP. Rather than ... not reset on page 4-5 for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. Chapter 9 Troubleshooting and Maintenance Conference Station Resets Unexpectedly Conference Station Resets Unexpectedly If users report that the Ethernet connection to which the conference station is connected is down and that...
Administration Guide
Page 98
... you do not have the correct Cisco Unified Communications Manager server name mapped to by its IP address and not by its DNS name. From Cisco Unified Communications Manager Administration, choose System > Server to the same switch as conference station), it is referred to the correct IP address. Cisco Unified IP Conference Station 7937G Administration Guide for other functioning conference stations. Disable DHCP. Use the same...
... you do not have the correct Cisco Unified Communications Manager server name mapped to by its IP address and not by its DNS name. From Cisco Unified Communications Manager Administration, choose System > Server to the same switch as conference station), it is referred to the correct IP address. Cisco Unified IP Conference Station 7937G Administration Guide for other functioning conference stations. Disable DHCP. Use the same...