Administration Guide
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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Administration Guide
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... and Installing Cisco Unified IP Phones 1-22 Configuring Cisco Unified IP Phones in Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and...
... and Installing Cisco Unified IP Phones 1-22 Configuring Cisco Unified IP Phones in Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and...
Administration Guide
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... and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Installing the Cisco Unified IP Phone 3-5 Reducing Power Consumption on the Phone 3-10 Footstand 3-10 Higher Viewing Angle 3-14 Lower...
... and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Installing the Cisco Unified IP Phone 3-5 Reducing Power Consumption on the Phone 3-10 Footstand 3-10 Higher Viewing Angle 3-14 Lower...
Administration Guide
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... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769...
... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769...
Administration Guide
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... Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
... Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
Administration Guide
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... a User Directly to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
... a User Directly to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
Administration Guide
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..., 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to perform in Cisco Unified Communications Manager (Cisco Unified CM) or other key Phone on Your Network" IP telephony components, and provides an overview of the Cisco Unified IP Phone. Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to properly set up the Cisco Unified IP Phone on a Voice-over-IP (VoIP...
..., 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to perform in Cisco Unified Communications Manager (Cisco Unified CM) or other key Phone on Your Network" IP telephony components, and provides an overview of the Cisco Unified IP Phone. Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to properly set up the Cisco Unified IP Phone on a Voice-over-IP (VoIP...
Administration Guide
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... Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at your site. Appendix D, "Basic Phone Administration Steps" Provides procedures for the Cisco Unified IP Phone. Appendix C, "Technical Specifications" Provides technical specifications of procedures for providing users Website" with troubleshooting. Chapter 6, "Customizing the Cisco Unified IP Phone" Explains how to the following publications. Appendix E, "Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941...
... Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at your site. Appendix D, "Basic Phone Administration Steps" Provides procedures for the Cisco Unified IP Phone. Appendix C, "Technical Specifications" Provides technical specifications of procedures for providing users Website" with troubleshooting. Chapter 6, "Customizing the Cisco Unified IP Phone" Explains how to the following publications. Appendix E, "Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941...
Administration Guide
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... grouped in square brackets are optional. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for which also lists all new and revised Cisco technical documentation, at http://www.access.gpo.gov/bis/ear/ear_data.html. http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are...
... grouped in square brackets are optional. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for which also lists all new and revised Cisco technical documentation, at http://www.access.gpo.gov/bis/ear/ear_data.html. http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are...
Administration Guide
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Note Means reader take note. You are in a situation that accompanied this situation, you press the D key. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01 The symbol ^ represents the key labeled Control-for example, the key combination ^D in...
Note Means reader take note. You are in a situation that accompanied this situation, you press the D key. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01 The symbol ^ represents the key labeled Control-for example, the key combination ^D in...
Administration Guide
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... following topics: • Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961, page 1-2 • What Networking Protocols are Used?, page 1-9 • What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page 1-12 • Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide voice communication over an IP network. These phones encode G.711a, G.711µ, G.729...
... following topics: • Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961, page 1-2 • What Networking Protocols are Used?, page 1-9 • What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page 1-12 • Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide voice communication over an IP network. These phones encode G.711a, G.711µ, G.729...
Administration Guide
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... buttons on the phone screen. 4 Transfer button Transfers a call and line status, softkey options, speed dials, placed calls, and phone menu listings. 3 Softkey buttons Enables softkey options displayed on the Cisco Unified IP Phone 6921. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921.
... buttons on the phone screen. 4 Transfer button Transfers a call and line status, softkey options, speed dials, placed calls, and phone menu listings. 3 Softkey buttons Enables softkey options displayed on the Cisco Unified IP Phone 6921. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921.
Administration Guide
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...off -hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your speed dials (down arrow). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a Personal Address Book button) Buttons illuminate to indicate status: •...Use it to scroll through menus and highlight items. Select button When phone is lit. Phone lines (line buttons). Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold...
...off -hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your speed dials (down arrow). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a Personal Address Book button) Buttons illuminate to indicate status: •...Use it to scroll through menus and highlight items. Select button When phone is lit. Phone lines (line buttons). Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold...
Administration Guide
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... Directories and the Subscribed phone services menus. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-1 Features on the Cisco Unified IP Phone 6941 and 6945. Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 1 Handset...
... Directories and the Subscribed phone services menus. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-1 Features on the Cisco Unified IP Phone 6941 and 6945. Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 1 Handset...
Administration Guide
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...scroll through menus and highlight items. Select button When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a ... a highlighted item. 9 Headset button Toggles the headset on or off. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey buttons Depending on the configuration, programmable feature buttons...
...scroll through menus and highlight items. Select button When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a ... a highlighted item. 9 Headset button Toggles the headset on or off. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey buttons Depending on the configuration, programmable feature buttons...
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.... 16 Contacts button 17 Handset Opens/closes the Directories menu. Use it to access personal and corporate directories. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14...
.... 16 Contacts button 17 Handset Opens/closes the Directories menu. Use it to access personal and corporate directories. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14...
Administration Guide
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... the Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-7 Table 1-3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call . Figure 1-3 Cisco Unified IP Phone 6961...
... the Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-7 Table 1-3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call . Figure 1-3 Cisco Unified IP Phone 6961...
Administration Guide
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...Use it to access call history, user preferences, phone settings, administration settings, and phone information. Controls the handset, headset, and speakerphone volume (off . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL...items (by system). 15 Applications button Opens/closes the Applications menu. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-3 Features on the Cisco Unified IP Phone 6961 6 Hold button Places an active call on hold Toggles the ...
...Use it to access call history, user preferences, phone settings, administration settings, and phone information. Controls the handset, headset, and speakerphone volume (off . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL...items (by system). 15 Applications button Opens/closes the Applications menu. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-3 Features on the Cisco Unified IP Phone 6961 6 Hold button Places an active call on hold Toggles the ...
Administration Guide
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... discover and communicate with the Cisco Catalyst switch. Using CDP, a device can advertise its IP address. Chapter What Networking Protocols are Used? Table 1-3 Features on all Cisco-manufactured equipment. the Cisco Unified IP Phone to other devices and receive information about other devices in the network. The CAST protocol allows IP phones and - Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide...
... discover and communicate with the Cisco Catalyst switch. Using CDP, a device can advertise its IP address. Chapter What Networking Protocols are Used? Table 1-3 Features on all Cisco-manufactured equipment. the Cisco Unified IP Phone to other devices and receive information about other devices in the network. The CAST protocol allows IP phones and - Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide...
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... Layer Discovery Protocol (LLDP) Purpose Usage Notes DHCP dynamically allocates and assigns an IP address to the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on some Cisco and third-party devices. 1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the XML information and moving documents across the network. DHCP is successful, normal traffic...
... Layer Discovery Protocol (LLDP) Purpose Usage Notes DHCP dynamically allocates and assigns an IP address to the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on some Cisco and third-party devices. 1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the XML information and moving documents across the network. DHCP is successful, normal traffic...