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... 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and...
... 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and...
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... Security Features for Cisco Unified IP Phones Table 1-5 Cisco Unified IP Phone and Cisco Unified CM Security Topics Topic Reference Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified CM and Cisco Unified IP Phones Refer to the Troubleshooting Guide for Cisco Unified Communications Manager Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and...
... Security Features for Cisco Unified IP Phones Table 1-5 Cisco Unified IP Phone and Cisco Unified CM Security Topics Topic Reference Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified CM and Cisco Unified IP Phones Refer to the Troubleshooting Guide for Cisco Unified Communications Manager Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and...
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... image causes a phone to "Configuring the Cisco CTL Client" chapter in Cisco Unified CM Administration that the Cisco Unified IP Phone 6921, 6941, and 6961 support. Phones include a manufacturing installed certificate (MIC), but for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-12 See these features and about current security settings on a phone. For more information. 1-16 Cisco Unified IP Phone 6921, 6941, 6945, and...
... image causes a phone to "Configuring the Cisco CTL Client" chapter in Cisco Unified CM Administration that the Cisco Unified IP Phone 6921, 6941, and 6961 support. Phones include a manufacturing installed certificate (MIC), but for Cisco Unified IP Phones Reference See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-12 See these features and about current security settings on a phone. For more information. 1-16 Cisco Unified IP Phone 6921, 6941, 6945, and...
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...-enabled router. Implements parts of the certificate generation procedure that are sent between the phone and a Cisco Unified CM should occur; Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for security and then reset the dependent devices in transport. Defines whether the phone is used for key generation and certificate installation. See the "Understanding Security Profiles" section...
...-enabled router. Implements parts of the certificate generation procedure that are sent between the phone and a Cisco Unified CM should occur; Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for security and then reset the dependent devices in transport. Defines whether the phone is used for key generation and certificate installation. See the "Understanding Security Profiles" section...
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...Cisco Unified IP Phones When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to the native VLAN. For information and a checklist for IP telephony service. Enabled-If you disable 802.1X authentication or perform a factory reset... can connect a PC to the system. 1-22 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for encryption, the barge initiator can barge into an encrypted call if the phone that supports multi-domain authentication, you should be authenticated...
...Cisco Unified IP Phones When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to the native VLAN. For information and a checklist for IP telephony service. Enabled-If you disable 802.1X authentication or perform a factory reset... can connect a PC to the system. 1-22 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for encryption, the barge initiator can barge into an encrypted call if the phone that supports multi-domain authentication, you should be authenticated...
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... Powering the Cisco Unified IP Phone 6921, 6941, and 6961 Power Type External power-Provided through the Ethernet cable attached to the phone. Table 2-1 Guidelines for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-4 OL-23769-01 Providing Power to the Cisco Unified IP Phone Chapter Power Guidelines Table 2-1 provides guidelines for operating system version information. The Cisco Unified IP Phone Power Injector may need to reset or...
... Powering the Cisco Unified IP Phone 6921, 6941, and 6961 Power Type External power-Provided through the Ethernet cable attached to the phone. Table 2-1 Guidelines for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-4 OL-23769-01 Providing Power to the Cisco Unified IP Phone Chapter Power Guidelines Table 2-1 provides guidelines for operating system version information. The Cisco Unified IP Phone Power Injector may need to reset or...
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... Mobility Cross Cluster is automatically made to the phone's configuration file. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for secure signaling even without the CTL file. Configuration files also contain information about which image load the phone should be reset, a change in Table 2-2. Otherwise, the phone establishes a TCP connection. These documents provide information about the...
... Mobility Cross Cluster is automatically made to the phone's configuration file. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for secure signaling even without the CTL file. Configuration files also contain information about which image load the phone should be reset, a change in Table 2-2. Otherwise, the phone establishes a TCP connection. These documents provide information about the...
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... in the Phone Configuration window of Cisco Unified CM Administration. If the phone has registered before, the phone will contain sensitive information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for encryption. A phone accesses a default configuration file named XmlDefault.cnf.xml only when the phone has not received a valid Trust List file containing a certificate assigned to the Cisco Unified IP Phone Configuration chapter...
... in the Phone Configuration window of Cisco Unified CM Administration. If the phone has registered before, the phone will contain sensitive information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for encryption. A phone accesses a default configuration file named XmlDefault.cnf.xml only when the phone has not received a valid Trust List file containing a certificate assigned to the Cisco Unified IP Phone Configuration chapter...
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...." To exit a menu, press the Exit softkey. Note For information about the Reset Settings menu, see Chapter 7, "Viewing Model Information, Status, and Statistics on the phone to enter the number that corresponds to the menu. Prevents access to be saved....• Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 4-2 OL-23769-01 If you cannot access an option on Cisco Unified CM Administration. Note Users can control whether a phone has access to the Settings menu ...
...." To exit a menu, press the Exit softkey. Note For information about the Reset Settings menu, see Chapter 7, "Viewing Model Information, Status, and Statistics on the phone to enter the number that corresponds to the menu. Prevents access to be saved....• Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 4-2 OL-23769-01 If you cannot access an option on Cisco Unified CM Administration. Note Users can control whether a phone has access to the Settings menu ...
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...To enter letters by using the keypad, use to reset or restore option settings, if necessary. Press the key one or more information, see the "Resetting or Restoring the Cisco Unified IP Phone" section on the navigation bar to move the cursor ...Locking Options, page 4-3 • Network Setup Menu, page 4-4 • Network Setup Menu, page 4-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for "c." Chapter Configuration Menus on the Cisco Unified IP Phone • Network Setup Menu, page 4-4 • IPv4 Setup Menu Options, page 4-6 Unlocking and Locking ...
...To enter letters by using the keypad, use to reset or restore option settings, if necessary. Press the key one or more information, see the "Resetting or Restoring the Cisco Unified IP Phone" section on the navigation bar to move the cursor ...Locking Options, page 4-3 • Network Setup Menu, page 4-4 • Network Setup Menu, page 4-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for "c." Chapter Configuration Menus on the Cisco Unified IP Phone • Network Setup Menu, page 4-4 • IPv4 Setup Menu Options, page 4-6 Unlocking and Locking ...
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...factory reset of your 802.1X Authentication. Enter the shared secret. 4. Realm-Indicates the user network domain, 1. Displays the transaction status of numbers or letters. Set the Device Authentication option to use on the phone and on page 9-8 for Cisco Unified ... any combination of your 802.1X Authentication, choose Applications > Admin Settings > Security Configuration > 802.1X Authentication Status. 4-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for assistance in this format: CP--SEP- 1. Press the Edit softkey. 3. Choose Applications ...
...factory reset of your 802.1X Authentication. Enter the shared secret. 4. Realm-Indicates the user network domain, 1. Displays the transaction status of numbers or letters. Set the Device Authentication option to use on the phone and on page 9-8 for Cisco Unified ... any combination of your 802.1X Authentication, choose Applications > Admin Settings > Security Configuration > 802.1X Authentication Status. 4-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for assistance in this format: CP--SEP- 1. Press the Edit softkey. 3. Choose Applications ...
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... Cisco Unified IP Phone 6921, 6941, and 6961. Cisco Unified CM support the Standard User and Standard Feature softkey template. Choose Device > Phone and open the Phone Configuration window for the new template, and then click Save. Click Save to store the change and then click Reset to the in the Cisco Unified Communications Manager Administration Guide, Softkey Template Configuration and the Cisco Unified...
... Cisco Unified IP Phone 6921, 6941, and 6961. Cisco Unified CM support the Standard User and Standard Feature softkey template. Choose Device > Phone and open the Phone Configuration window for the new template, and then click Save. Click Save to store the change and then click Reset to the in the Cisco Unified Communications Manager Administration Guide, Softkey Template Configuration and the Cisco Unified...
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...for details. • If you are using DHCP, the DHCP server has not provided a DNS server. reset the DHCP address. changes on this phone that the DHCP server is pointing to install a version of TFTP server. Check the DHCP server configuration....router has been configured. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 7-5 Chapter Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued) Message File not found IP address released Load ID ...
...for details. • If you are using DHCP, the DHCP server has not provided a DNS server. reset the DHCP address. changes on this phone that the DHCP server is pointing to install a version of TFTP server. Check the DHCP server configuration....router has been configured. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 7-5 Chapter Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued) Message File not found IP address released Load ID ...
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... reset) • Software Reset (memory controller also reset) • Software Reset (memory controller not reset) • Watchdog Reset • Unknown Port 1 Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 6921, 6941...
... reset) • Software Reset (memory controller also reset) • Software Reset (memory controller not reset) • Watchdog Reset • Unknown Port 1 Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 6921, 6941...
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... device logs hyperlinks on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the phone as described in the Streaming Statistics areas. Chapter Device Logs Table 8-4 Access Area and Network Items (continued) Item Restart Cause Port Information IPv4 Description Cause of the last reset of the phone. • Hardware Reset (Power-on the DHCP status...
... device logs hyperlinks on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the phone as described in the Streaming Statistics areas. Chapter Device Logs Table 8-4 Access Area and Network Items (continued) Item Restart Cause Port Information IPv4 Description Cause of the last reset of the phone. • Hardware Reset (Power-on the DHCP status...
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...: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 9-2 • Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager, page 9-2 • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for More Troubleshooting Information, page 9-15 • Cleaning the Cisco Unified IP Phone, page 9-15 Resolving Startup Problems After installing a Cisco Unified IP Phone into...
...: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 9-2 • Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager, page 9-2 • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for More Troubleshooting Information, page 9-15 • Cleaning the Cisco Unified IP Phone, page 9-15 Resolving Startup Problems After installing a Cisco Unified IP Phone into...
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...is receiving power: - Connect the Cisco Unified IP Phone that you are using in-line power, use the external power supply instead. - For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after ...TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for additional assistance. Verify that will not start up properly. Connect the Cisco Unified IP Phone that the network port is known to cycle through...
...is receiving power: - Connect the Cisco Unified IP Phone that you are using in-line power, use the external power supply instead. - For instructions, see the "Performing a Factory Reset" section on the Cisco Unified IP Phone does not display any characters after ...TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for additional assistance. Verify that will not start up properly. Connect the Cisco Unified IP Phone that the network port is known to cycle through...
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...-01 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for more information. 2. Also make sure that their phones are resetting during calls or while idle on its network connection. Rather than retransmitting a lost network connection, the phone resets and attempts to which the phone is connected is up properly. 3. Verify the DHCP lease duration. Cisco Unified IP Phone Resets Unexpectedly Chapter Cisco Unified IP Phone Resets Unexpectedly...
...-01 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for more information. 2. Also make sure that their phones are resetting during calls or while idle on its network connection. Rather than retransmitting a lost network connection, the phone resets and attempts to which the phone is connected is up properly. 3. Verify the DHCP lease duration. Cisco Unified IP Phone Resets Unexpectedly Chapter Cisco Unified IP Phone Resets Unexpectedly...
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... correct settings. See the "Understanding How the Cisco Unified IP Phone Interacts with access to the same switch as the phone), it is likely that the local host files have the correct Cisco Unified Communications Manager server name mapped to receiving a Reset/Restart from Cisco Unified Communications Manager to their default values. b. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example...
... correct settings. See the "Understanding How the Cisco Unified IP Phone Interacts with access to the same switch as the phone), it is likely that the local host files have the correct Cisco Unified Communications Manager server name mapped to receiving a Reset/Restart from Cisco Unified Communications Manager to their default values. b. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example...
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... a network environment that is not using 802.1X authentication. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the Cisco Unified IP Phone. If the shared secret is configured, verify that you have properly configured the required components "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on the phone. If the shared secret is not configured, enter it, and...
... a network environment that is not using 802.1X authentication. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the Cisco Unified IP Phone. If the shared secret is configured, verify that you have properly configured the required components "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on the phone. If the shared secret is not configured, enter it, and...