Administration Guide
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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Administration Guide
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... and Installing Cisco Unified IP Phones 1-22 Configuring Cisco Unified IP Phones in Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and...
... and Installing Cisco Unified IP Phones 1-22 Configuring Cisco Unified IP Phones in Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and...
Administration Guide
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... and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Installing the Cisco Unified IP Phone 3-5 Reducing Power Consumption on the Phone 3-10 Footstand 3-10 Higher Viewing Angle 3-14 Lower...
... and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Installing the Cisco Unified IP Phone 3-5 Reducing Power Consumption on the Phone 3-10 Footstand 3-10 Higher Viewing Angle 3-14 Lower...
Administration Guide
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... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769...
... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769...
Administration Guide
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... Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
... Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
Administration Guide
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... a User Directly to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
... a User Directly to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
Administration Guide
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... to properly set up the Cisco Unified IP Phone on page xi. Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with Cisco Unified CM. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 ix Chapter 2, "Preparing to install and configure the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network.
... to properly set up the Cisco Unified IP Phone on page xi. Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with Cisco Unified CM. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 ix Chapter 2, "Preparing to install and configure the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network.
Administration Guide
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... Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961" Contains instructions for installing the wall mount for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules. Appendix D, "Basic Phone Administration Steps" Provides procedures for Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at your site. Chapter 6, "Customizing the Cisco Unified IP Phone" Explains how to the Cisco Unified IP Phone. Cisco Unified IP Phone 6900 Series These publications...
... Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961" Contains instructions for installing the wall mount for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules. Appendix D, "Basic Phone Administration Steps" Provides procedures for Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at your site. Chapter 6, "Customizing the Cisco Unified IP Phone" Explains how to the Cisco Unified IP Phone. Cisco Unified IP Phone 6900 Series These publications...
Administration Guide
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... Overview This product contains cryptographic features and is in boldface screen font. Alternative keywords are grouped in italics. http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the following conventions: Convention boldface font italic font [ ] { x...sessions and information the system displays are unable to comply with U.S. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for compliance with applicable laws and regulations.
... Overview This product contains cryptographic features and is in boldface screen font. Alternative keywords are grouped in italics. http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the following conventions: Convention boldface font italic font [ ] { x...sessions and information the system displays are unable to comply with U.S. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for compliance with applicable laws and regulations.
Administration Guide
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...the hazards involved with electrical circuitry and be careful. Note Means reader take note. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for preventing accidents. Notes contain helpful suggestions or references to locate its translation ... means hold down the Control key while you press the D key. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01 Warnings use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This ...
...the hazards involved with electrical circuitry and be careful. Note Means reader take note. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for preventing accidents. Notes contain helpful suggestions or references to locate its translation ... means hold down the Control key while you press the D key. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01 Warnings use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This ...
Administration Guide
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... the interfering device. A Cisco Unified IP Phone, like a digital business phone, allowing you to place and receive phone calls and to a Cisco Unified IP Phone may cause interference. This chapter includes the following topics: • Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961, page 1-2 • What Networking Protocols are Used?, page 1-9 • What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page...
... the interfering device. A Cisco Unified IP Phone, like a digital business phone, allowing you to place and receive phone calls and to a Cisco Unified IP Phone may cause interference. This chapter includes the following topics: • Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961, page 1-2 • What Networking Protocols are Used?, page 1-9 • What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page...
Administration Guide
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... and line status, softkey options, speed dials, placed calls, and phone menu listings. 3 Softkey buttons Enables softkey options displayed on the Cisco Unified IP Phone 6921. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-2 OL-23769-01 Table 1-1 Features on the Cisco Unified IP Phone 6921 1 Handset light strip Indicates an incoming call (flashing red...
... and line status, softkey options, speed dials, placed calls, and phone menu listings. 3 Softkey buttons Enables softkey options displayed on the Cisco Unified IP Phone 6921. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-2 OL-23769-01 Table 1-1 Features on the Cisco Unified IP Phone 6921 1 Handset light strip Indicates an incoming call (flashing red...
Administration Guide
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... (up arrow) or your voicemail (varies by system). 15 Applications button Opens/closes the Applications menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a Personal Address Book button) Buttons illuminate to indicate status... (speed-dial buttons) 2 • Web-based services (for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-3 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold...
... (up arrow) or your voicemail (varies by system). 15 Applications button Opens/closes the Applications menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a Personal Address Book button) Buttons illuminate to indicate status... (speed-dial buttons) 2 • Web-based services (for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-3 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold...
Administration Guide
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..., placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945. Phone handset. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 16...
..., placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945. Phone handset. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 16...
Administration Guide
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... on , the button is lit. 11 Keypad 12 Mute button Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey buttons Depending on the configuration, programmable feature...
... on , the button is lit. 11 Keypad 12 Mute button Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey buttons Depending on the configuration, programmable feature...
Administration Guide
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.... Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-6 OL-23769-01 Phone handset. Use it to access call history, user preferences, phone settings, administration settings, and phone information. 16 Contacts button 17 Handset Opens/closes the Directories menu. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941...
.... Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-6 OL-23769-01 Phone handset. Use it to access call history, user preferences, phone settings, administration settings, and phone information. 16 Contacts button 17 Handset Opens/closes the Directories menu. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941...
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... 8 9 10 192527 12 11 Table 1-3 describes the buttons on the phone screen. 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Table 1-3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call (flashing red) or...
... 8 9 10 192527 12 11 Table 1-3 describes the buttons on the phone screen. 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Table 1-3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call (flashing red) or...
Administration Guide
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... (up arrow) or your voice messaging system (varies by entering the item number). Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-3 Features on the Cisco Unified IP Phone 6961 6 Hold button Places an active call on hold Toggles the headset on or off.... Controls the handset, headset, and speakerphone volume (off . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL-23769-01 When the headset is on, the button is...
... (up arrow) or your voice messaging system (varies by entering the item number). Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-3 Features on the Cisco Unified IP Phone 6961 6 Hold button Places an active call on hold Toggles the headset on or off.... Controls the handset, headset, and speakerphone volume (off . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL-23769-01 When the headset is on, the button is...
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... become video enabled by using the PC as its existence to the traditional signaling components like Cisco Unified Communications Manager (Cisco Unified CM) and gateways. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for voice communication. Phone handset. The CAST protocol allows IP phones and - Table 1-4 provides an overview of Service (QoS) configuration information with the remote endpoints without...
... become video enabled by using the PC as its existence to the traditional signaling components like Cisco Unified Communications Manager (Cisco Unified CM) and gateways. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for voice communication. Phone handset. The CAST protocol allows IP phones and - Table 1-4 provides an overview of Service (QoS) configuration information with the remote endpoints without...
Administration Guide
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...you may try using DHCP option 66. Refer to the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on some Cisco and third-party devices. 1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the XML information and moving documents across the network.... Note If you cannot use HTTP for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 For additional supported ...
...you may try using DHCP option 66. Refer to the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on some Cisco and third-party devices. 1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for the XML information and moving documents across the network.... Note If you cannot use HTTP for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 For additional supported ...