Administration Guide
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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-23769-01
Administration Guide
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... and Installing Cisco Unified IP Phones 1-22 Configuring Cisco Unified IP Phones in Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and...
... and Installing Cisco Unified IP Phones 1-22 Configuring Cisco Unified IP Phones in Cisco Unified CM 1-23 Installing Cisco Unified IP Phones 1-27 Terminology Differences 1-29 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and...
Administration Guide
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... and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Installing the Cisco Unified IP Phone 3-5 Reducing Power Consumption on the Phone 3-10 Footstand 3-10 Higher Viewing Angle 3-14 Lower...
... and SIP Environment 2-12 Determining the MAC Address for a Cisco Unified IP Phone 2-13 3 C H A P T E R Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Installing the Cisco Unified IP Phone 3-5 Reducing Power Consumption on the Phone 3-10 Footstand 3-10 Higher Viewing Angle 3-14 Lower...
Administration Guide
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... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769...
... File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-3 Configuring the Idle Display 6-4 Automatically Disabling the Cisco Unified IP Phone Backlight 6-4 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-1 Status Menu 7-2 Status Messages Screen 7-2 Network Statistics Screen 7-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769...
Administration Guide
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... Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
... Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-9 Resetting or Restoring the Cisco Unified IP Phone 9-12 Performing a Basic Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
Administration Guide
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... a User Directly to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
... a User Directly to Cisco Unified Communications Manager D-2 Configuring the Phone D-3 Performing Final End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP...
Administration Guide
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Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Preface Overview Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to install and configure the Cisco Unified IP Phone on your network properly and safely. See the "Obtaining...
Chapter 3, "Setting Up the Cisco Unified IP Phone" Describes how to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Preface Overview Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to install and configure the Cisco Unified IP Phone on your network properly and safely. See the "Obtaining...
Administration Guide
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... Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961" Contains instructions for installing the wall mount for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules. Chapter 4, "Configuring Settings on the Cisco Unified IP Phone" statistics, and firmware information from the phone's web Remotely" page to customize phone ring sounds and the phone idle display at the following URL: Cisco Unified IP Phone 6921, 6941, 6945, and...
... Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961" Contains instructions for installing the wall mount for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules. Chapter 4, "Configuring Settings on the Cisco Unified IP Phone" statistics, and firmware information from the phone's web Remotely" page to customize phone ring sounds and the phone idle display at the following URL: Cisco Unified IP Phone 6921, 6941, 6945, and...
Administration Guide
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..., providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in boldface. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for compliance with U.S. http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the following...
..., providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in boldface. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for compliance with U.S. http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the following...
Administration Guide
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... screen display means hold down the Control key while you press the D key. You are in italic screen font. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for which you might do something that accompanied this situation, you supply values are in angle brackets. Warnings use ... each warning to material not covered in the translated safety warnings that could cause bodily injury. Convention italic screen font ^ < > Description Arguments for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01
... screen display means hold down the Control key while you press the D key. You are in italic screen font. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for which you might do something that accompanied this situation, you supply values are in angle brackets. Warnings use ... each warning to material not covered in the translated safety warnings that could cause bodily injury. Convention italic screen font ^ < > Description Arguments for Cisco Unified Communications Manager 8.5 (SCCP and SIP) xii OL-23769-01
Administration Guide
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...; What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page 1-12 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-22 • Terminology Differences, page 1-29 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation of the Cisco Unified IP Phone The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide voice...
...; What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page 1-12 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-22 • Terminology Differences, page 1-29 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation of the Cisco Unified IP Phone The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide voice...
Administration Guide
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Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921. Figure 1-1 Cisco Unified IP Phone 6921 1 2 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 12 11 Table 1-1 describes the buttons on the phone screen. 4 Transfer button Transfers a call...
Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921. Figure 1-1 Cisco Unified IP Phone 6921 1 2 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 12 11 Table 1-1 describes the buttons on the phone screen. 4 Transfer button Transfers a call...
Administration Guide
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...volume (on-hook). 14 Messages button Auto-dials your speed dials (down arrow). Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold button Places an .... When the speakerphone is on, the button is lit. 10 Speakerphone button Toggles the speakerphone on or off . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a Personal Address Book button) Buttons illuminate to indicate status: •...
...volume (on-hook). 14 Messages button Auto-dials your speed dials (down arrow). Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 5 Conference button Creates a conference call. 6 Hold button Places an .... When the speakerphone is on, the button is lit. 10 Speakerphone button Toggles the speakerphone on or off . Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for example, a Personal Address Book button) Buttons illuminate to indicate status: •...
Administration Guide
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... access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 16 Contacts...
... access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769-01 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941 and 6945. Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945. Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued) 16 Contacts...
Administration Guide
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... bar allows you to scroll through menus and highlight items. Select button When phone is on or off . When the microphone is muted, the button is lit. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey buttons Depending on the configuration, programmable feature...
... bar allows you to scroll through menus and highlight items. Select button When phone is on or off . When the microphone is muted, the button is lit. Chapter Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 3 Programmable feature buttons 4 Softkey buttons Depending on the configuration, programmable feature...
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...Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice message service (varies by service). 15 Applications button Opens/closes the Applications menu. Cisco Unified IP Phone 6921, 6941..., 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-6 OL...
...Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-2 Features on the Cisco Unified IP Phone 6941 and 6945 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice message service (varies by service). 15 Applications button Opens/closes the Applications menu. Cisco Unified IP Phone 6921, 6941..., 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-6 OL...
Administration Guide
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... the Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-7 Table 1-3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call . Figure 1-3 Cisco Unified IP Phone 6961...
... the Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-7 Table 1-3 Features on the Cisco Unified IP Phone 6961 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call . Figure 1-3 Cisco Unified IP Phone 6961...
Administration Guide
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Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-3 Features on the Cisco Unified IP Phone 6961 6 Hold button Places an active call • Red, steady-Remote line in use , one-way intercom call, DND active... 11 Keypad 12 Mute button 13 Volume button Allows you to scroll through menus and highlight items. select button When phone is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL-23769-01 When the speakerphone is on -hook). 14 Messages button...
Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Chapter Table 1-3 Features on the Cisco Unified IP Phone 6961 6 Hold button Places an active call • Red, steady-Remote line in use , one-way intercom call, DND active... 11 Keypad 12 Mute button 13 Volume button Allows you to scroll through menus and highlight items. select button When phone is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-8 OL-23769-01 When the speakerphone is on -hook). 14 Messages button...
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... Quality of the networking protocols that the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 support. What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for voice communication. the Cisco Unified IP Phone to other devices and receive information...
... Quality of the networking protocols that the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 support. What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for voice communication. the Cisco Unified IP Phone to other devices and receive information...
Administration Guide
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... dynamically allocates and assigns an IP address to connect an IP phone into the network and have an assigned IP address, subnet, and gateway. Chapter Table 1-4 Supported Networking Protocols on some Cisco and third-party devices. 1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide... you must manually assign these properties to the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on the phone, you cannot use DHCP custom option 150. The Cisco Unified IP Phone implements the IEEE 802.1X standard by default. When 802.1X authentication is a...
... dynamically allocates and assigns an IP address to connect an IP phone into the network and have an assigned IP address, subnet, and gateway. Chapter Table 1-4 Supported Networking Protocols on some Cisco and third-party devices. 1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide... you must manually assign these properties to the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on the phone, you cannot use DHCP custom option 150. The Cisco Unified IP Phone implements the IEEE 802.1X standard by default. When 802.1X authentication is a...