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... IP addresses were set using the proper cable. (See "To Use the Machine as a Network Printer (Network Connection)," in this section, contact Canon Authorized Service Facilities or the Canon Customer Care Center at www.canontechsupport.com. Remedy After checking the following connections, restart the machine.... up . to 8:00 P.M. EST Monday through Friday and 10:00 A.M. Appendix 3 CHAPTER This chapter describes how to resolve printing problems, network setting items and software for Networking and Printing.) Cause 2 TCP/IP network is connected to the network using DHCP, BOOTP...
... IP addresses were set using the proper cable. (See "To Use the Machine as a Network Printer (Network Connection)," in this section, contact Canon Authorized Service Facilities or the Canon Customer Care Center at www.canontechsupport.com. Remedy After checking the following connections, restart the machine.... up . to 8:00 P.M. EST Monday through Friday and 10:00 A.M. Appendix 3 CHAPTER This chapter describes how to resolve printing problems, network setting items and software for Networking and Printing.) Cause 2 TCP/IP network is connected to the network using DHCP, BOOTP...
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... file name. However, a job name longer than 255 characters cannot be sent to the printer. Check if you are printing from Windows 98/Me, each computer must have a printer driver installed. Check the output destination for the computer that is installed. Cause 4 The name... set as the output destination for the Printer in the Control Panel or Print Manager. For instructions on installing printer drivers, see the Software Guide. • Confirm that the proper printer driver is printing. Appendix 3-2 Troubleshooting To correct this problem, rename the file with a shorter name...
... file name. However, a job name longer than 255 characters cannot be sent to the printer. Check if you are printing from Windows 98/Me, each computer must have a printer driver installed. Check the output destination for the computer that is installed. Cause 4 The name... set as the output destination for the Printer in the Control Panel or Print Manager. For instructions on installing printer drivers, see the Software Guide. • Confirm that the proper printer driver is printing. Appendix 3-2 Troubleshooting To correct this problem, rename the file with a shorter name...
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... Specifying Object Properties 4-63 Arranging Objects 4-63 Specifying Grid Options 4-65 Printing a Cover Sheet 4-68 Registering an Original Cover Sheet as a Template 4-68 Chapter 5 Troubleshooting Printer Problems 5-1 Driver Problems 5-4 Scanning Problems 5-6 Installing and Uninstalling Problems 5-11 Chapter 6 Appendix Printer Specifications 6-1 Hardware 6-1 Software 6-2 Glossary 6-3 Index 6-13 viii
... Specifying Object Properties 4-63 Arranging Objects 4-63 Specifying Grid Options 4-65 Printing a Cover Sheet 4-68 Registering an Original Cover Sheet as a Template 4-68 Chapter 5 Troubleshooting Printer Problems 5-1 Driver Problems 5-4 Scanning Problems 5-6 Installing and Uninstalling Problems 5-11 Chapter 6 Appendix Printer Specifications 6-1 Hardware 6-1 Software 6-2 Glossary 6-3 Index 6-13 viii
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...Set-Up Instructions (for MF5730/MF5750 users) or Set-Up Instructions for the Machine (for MF5770 users).) Printer Problems 5-1 Q Is the cartridge installed correctly? Printer Problems Printer does not print. Q Does the copy job stop due to the information in this chapter...you cannot solve the problem by yourself. •"Printer Problems," on p. 5-1. •"Driver Problems," on p. 5-4. •"Scanning Problems," on p. 5-6. •"Installing and Uninstalling Problems," on Saturday. It also explains what to frequently asked questions please visit the Canon Support site at 1-...
...Set-Up Instructions (for MF5730/MF5750 users) or Set-Up Instructions for the Machine (for MF5770 users).) Printer Problems 5-1 Q Is the cartridge installed correctly? Printer Problems Printer does not print. Q Does the copy job stop due to the information in this chapter...you cannot solve the problem by yourself. •"Printer Problems," on p. 5-1. •"Driver Problems," on p. 5-4. •"Scanning Problems," on p. 5-6. •"Installing and Uninstalling Problems," on Saturday. It also explains what to frequently asked questions please visit the Canon Support site at 1-...
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... outlet is supplied. A Make sure your cable connections are not using a switch box. A Make sure you have selected the correct printer driver in the [Printers and Faxes] (Windows 98/Me/2000: [Printers]) folder. 5-2 Printer Problems A Make sure the power cord is wrong. Q Is the power cord plugged in the foreground? Printout is securely plugged into...
... outlet is supplied. A Make sure your cable connections are not using a switch box. A Make sure you have selected the correct printer driver in the [Printers and Faxes] (Windows 98/Me/2000: [Printers]) folder. 5-2 Printer Problems A Make sure the power cord is wrong. Q Is the power cord plugged in the foreground? Printout is securely plugged into...
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Q Is the machine off, offline, or not connected to both the machine and the computer. A Try a different cable. A The problem might be in your system setup have a high-quality shielded interface cable. Troubleshooting Printer Problems 5-3 A Make sure the machine's interface cable is securely connected to the computer? 5 A Make sure the machine is not paused...
Q Is the machine off, offline, or not connected to both the machine and the computer. A Try a different cable. A The problem might be in your system setup have a high-quality shielded interface cable. Troubleshooting Printer Problems 5-3 A Make sure the machine's interface cable is securely connected to the computer? 5 A Make sure the machine is not paused...
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... Type Manager (ATM) is not working properly. Q Is the USB driver installed properly? Driver Problems Driver is not supported. Make sure the machine is turned on. 2. Cannot install the MF5700 Series printer driver using a USB cable and the machine is connected to the same port as the default... port. For Windows 98/Me, select the [Device Manager] tab ➞ double-click [Universal Serial Bus controllers]. 5-4 Driver Problems Q Is the printer driver selected as the default printer driver? Replace Adobe Type Manager (ATM) fonts to a port different from the MF5700 Series...
... Type Manager (ATM) is not working properly. Q Is the USB driver installed properly? Driver Problems Driver is not supported. Make sure the machine is turned on. 2. Cannot install the MF5700 Series printer driver using a USB cable and the machine is connected to the same port as the default... port. For Windows 98/Me, select the [Device Manager] tab ➞ double-click [Universal Serial Bus controllers]. 5-4 Driver Problems Q Is the printer driver selected as the default printer driver? Replace Adobe Type Manager (ATM) fonts to a port different from the MF5700 Series...
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...[Printers and Faxes] (Windows 98/Me/2000: [Printers]) folder. Troubleshooting Driver Problems 5-5 IMPORTANT Never delete other devices or device drivers. If the corresponding printer driver icon is displayed, right-click the corresponding printer driver icon ➞ check if [Set as Default printer...operating system: [USB Printing Support], [Canon MF5700 Series], or [Unknown].) For Windows 2000/XP/Server 2003, select [USB Printing Support] ➞ select [Uninstall] from the [Action] menu. For instructions on installing the printer driver, see "Checking Installation," on your...
...[Printers and Faxes] (Windows 98/Me/2000: [Printers]) folder. Troubleshooting Driver Problems 5-5 IMPORTANT Never delete other devices or device drivers. If the corresponding printer driver icon is displayed, right-click the corresponding printer driver icon ➞ check if [Set as Default printer...operating system: [USB Printing Support], [Canon MF5700 Series], or [Unknown].) For Windows 2000/XP/Server 2003, select [USB Printing Support] ➞ select [Uninstall] from the [Action] menu. For instructions on installing the printer driver, see "Checking Installation," on your...
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...repeater working properly. A If you connect the machine to a USB 2.0-equipped computer using a USB 2.0-compatible USB hub, you want to connect the printer and computer via a USB 2.0-compatible hub, follow the procedure below to it is blinking, see Chapter 9, "Troubleshooting," in the Basic Guide. 5...or repeater, try connecting a USB cable directly to the computer to the computer, check your USB hub or repeater if it . 5-6 Scanning Problems It is displayed in the LCD, see Chapter 9, "Troubleshooting," in the Basic Guide. A If nothing is recommended to make a backup ...
...repeater working properly. A If you connect the machine to a USB 2.0-equipped computer using a USB 2.0-compatible USB hub, you want to connect the printer and computer via a USB 2.0-compatible hub, follow the procedure below to it is blinking, see Chapter 9, "Troubleshooting," in the Basic Guide. 5...or repeater, try connecting a USB cable directly to the computer to the computer, check your USB hub or repeater if it . 5-6 Scanning Problems It is displayed in the LCD, see Chapter 9, "Troubleshooting," in the Basic Guide. A If nothing is recommended to make a backup ...
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... scan the document at a lower resolution. If [WIA Canon MF5730], [WIA Canon MF5750] or [WIA Canon MF5770] (Windows 98/Me/2000: [Canon MF5730], [Canon MF5750]) or [Canon MF5770] is present in your computer? A Click a button on p. 1-4.) 5-8 Scanning Problems A Quit other opened applications and try again. For example,...Quit ScanGear MF after Scanning] checkbox in Photoshop? A Check that hard disk has enough available space, in the hard disk? Click [Printers and Other Hardware] in the settings dialog box, select [Use the scanner driver to 20%. 2. On the [Edit] menu, ...
... scan the document at a lower resolution. If [WIA Canon MF5730], [WIA Canon MF5750] or [WIA Canon MF5770] (Windows 98/Me/2000: [Canon MF5730], [Canon MF5750]) or [Canon MF5770] is present in your computer? A Click a button on p. 1-4.) 5-8 Scanning Problems A Quit other opened applications and try again. For example,...Quit ScanGear MF after Scanning] checkbox in Photoshop? A Check that hard disk has enough available space, in the hard disk? Click [Printers and Other Hardware] in the settings dialog box, select [Use the scanner driver to 20%. 2. On the [Edit] menu, ...
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..., 5-1 driver, 5-4, 6-8 locks up, 5-3 opening printing preferences, 2-5, 4-14 opening properties, 2-4 problems, 5-1 sharing settings, 2-60 specifications, 6-1 stops printing, 5-2 Printer properties Windows 2000/XP/Server 2003 dialog boxes, 2-27 Windows 98/Me dialog boxes, 2-6 Printing, ...uninstalling, 1-21 using, 3-7 [MF5700 Series Setup] screen, 1-5 Multiple PDF, 3-16 Multi-purpose Feeder, 6-1 N Network setting shared printer, 2-57 using shared printer, 2-64 Windows 2000/XP/Server 2003 server settings, 2-57 Windows 98/Me server settings, 2-61 O Orientation, 6-7 Output Settings, ...
..., 5-1 driver, 5-4, 6-8 locks up, 5-3 opening printing preferences, 2-5, 4-14 opening properties, 2-4 problems, 5-1 sharing settings, 2-60 specifications, 6-1 stops printing, 5-2 Printer properties Windows 2000/XP/Server 2003 dialog boxes, 2-27 Windows 98/Me dialog boxes, 2-6 Printing, ...uninstalling, 1-21 using, 3-7 [MF5700 Series Setup] screen, 1-5 Multiple PDF, 3-16 Multi-purpose Feeder, 6-1 N Network setting shared printer, 2-57 using shared printer, 2-64 Windows 2000/XP/Server 2003 server settings, 2-57 Windows 98/Me server settings, 2-61 O Orientation, 6-7 Output Settings, ...
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... Cameras, 3-5 driver, 5-4 Scanning, 3-1 installing, 5-11 from an application, 3-15, 3-53 printer, 5-1 problems, 5-6 removing (uninstalling), 5-11 setting, 3-5 scanning, 5-6 using MF Toolbox, 3-7 uninstalling, 5-11 with [Start] on the machine, 3-1 ... 3-52 switching, 3-19 output, 3-27 toolbar, 3-22 using, 3-20 Software S checking installation, 1-20 installing, 1-4 Scaling, 6-10 problems during installation, 5-11 Scan tab, 3-41 problems during removal, 5-11 ScanGear MF uninstalling/reinstalling, 1-21 Advanced Mode, 3-23 Special tab, 4-25, 4-38 dialog box, 3-9, 3-17 ...
... Cameras, 3-5 driver, 5-4 Scanning, 3-1 installing, 5-11 from an application, 3-15, 3-53 printer, 5-1 problems, 5-6 removing (uninstalling), 5-11 setting, 3-5 scanning, 5-6 using MF Toolbox, 3-7 uninstalling, 5-11 with [Start] on the machine, 3-1 ... 3-52 switching, 3-19 output, 3-27 toolbar, 3-22 using, 3-20 Software S checking installation, 1-20 installing, 1-4 Scaling, 6-10 problems during installation, 5-11 Scan tab, 3-41 problems during removal, 5-11 ScanGear MF uninstalling/reinstalling, 1-21 Advanced Mode, 3-23 Special tab, 4-25, 4-38 dialog box, 3-9, 3-17 ...
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T Threshold, 3-39 Tone Curve, 3-37 Toner, 6-10 saver, 6-10 Transfer roller, 6-10 Troubleshooting, 5-1 driver problems, 5-4 installing and uninstalling problems, 5-11 scanning problems, 5-6 U Uninstall, 6-11 drivers, 1-22 Unsharp Mask, 3-29 USB 2.0, 1-2, 5-6 USB cable connecting, 1-10 USB interface, 6-11 V Version conflict, 5-11 View Settings Windows... 98/Me Details tab, 2-7, 4-17 Finishing tab, 2-15 General tab, 2-6, 4-16 Grayscale Adjustment tab, 2-19 Matching tab, 2-20 Page Setup tab, 2-9 Printer Properties, 2-6, 4-16 Quality tab, 2-17 Sharing tab, 2-8 WYSIWYG, 6-12 6 Index 6-17 Appendix
T Threshold, 3-39 Tone Curve, 3-37 Toner, 6-10 saver, 6-10 Transfer roller, 6-10 Troubleshooting, 5-1 driver problems, 5-4 installing and uninstalling problems, 5-11 scanning problems, 5-6 U Uninstall, 6-11 drivers, 1-22 Unsharp Mask, 3-29 USB 2.0, 1-2, 5-6 USB cable connecting, 1-10 USB interface, 6-11 V Version conflict, 5-11 View Settings Windows... 98/Me Details tab, 2-7, 4-17 Finishing tab, 2-15 General tab, 2-6, 4-16 Grayscale Adjustment tab, 2-19 Matching tab, 2-20 Page Setup tab, 2-9 Printer Properties, 2-6, 4-16 Quality tab, 2-17 Sharing tab, 2-8 WYSIWYG, 6-12 6 Index 6-17 Appendix
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... from the ADF 9-7 LCD Messages 9-9 Paper Feeding Problems 9-12 Copying Problems 9-15 Print Quality Problems 9-16 Printing Problems 9-18 Scanning Problems 9-19 General Problems 9-20 If You Cannot Solve the Problem 9-21 Chapter 10 Machine Settings Accessing the Machine Settings... 10-1 Menu Descriptions 10-2 PAPER SETTINGS 10-2 COMMON SETTINGS 10-3 COPY SETTINGS 10-5 PRINTER...
... from the ADF 9-7 LCD Messages 9-9 Paper Feeding Problems 9-12 Copying Problems 9-15 Print Quality Problems 9-16 Printing Problems 9-18 Scanning Problems 9-19 General Problems 9-20 If You Cannot Solve the Problem 9-21 Chapter 10 Machine Settings Accessing the Machine Settings... 10-1 Menu Descriptions 10-2 PAPER SETTINGS 10-2 COMMON SETTINGS 10-3 COPY SETTINGS 10-5 PRINTER...
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... ADF. Follow the procedure in "Removing Jammed Paper from the power supply and contact Canon Authorized Service Facilities or the Canon Customer Care Center. Remedy The machine can store up to clear the paper jam in memory. CHECK PRINTER COVER Cause Remedy The front cover is not closed . Cause 2 You tried to delete... completely closed completely. If the message persists, unplug the machine from the ADF," on 1 function was 9 set when a large document is not feeding correctly. CHECK PRINTER Cause A problem has occurred in the ADF.
... ADF. Follow the procedure in "Removing Jammed Paper from the power supply and contact Canon Authorized Service Facilities or the Canon Customer Care Center. Remedy The machine can store up to clear the paper jam in memory. CHECK PRINTER COVER Cause Remedy The front cover is not closed . Cause 2 You tried to delete... completely closed completely. If the message persists, unplug the machine from the ADF," on 1 function was 9 set when a large document is not feeding correctly. CHECK PRINTER Cause A problem has occurred in the ADF.
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... the front cover and then closing it in the machine. In this does not solve the problem, unplug the machine and contact Canon Authorized Service Facilities or the Canon Customer Care Center. * xxx stands for the MF5750/MF5770 models. TONER SUPPLY LOW** Cause The toner is a paper jam. Remedy Remove and rock ...on the spooled job list may appear. Remedy Unplug the machine from the power supply and wait approximately 3 minutes to distribute toner evenly. Troubleshooting PRINTER DATA ERROR Cause When you load paper while making copies, do not load a different paper size.
... the front cover and then closing it in the machine. In this does not solve the problem, unplug the machine and contact Canon Authorized Service Facilities or the Canon Customer Care Center. * xxx stands for the MF5750/MF5770 models. TONER SUPPLY LOW** Cause The toner is a paper jam. Remedy Remove and rock ...on the spooled job list may appear. Remedy Unplug the machine from the power supply and wait approximately 3 minutes to distribute toner evenly. Troubleshooting PRINTER DATA ERROR Cause When you load paper while making copies, do not load a different paper size.
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..., 8-4 storage, 8-6 Cassette, 1-3 11 CHECK PAPER SIZE message, 9-9 CHECK PRINTER COVER message, 9-10 CHECK PRINTER message, 9-10 Cleaning ADF Area, 8-2 machine's exterior, 8-1 periodic, 8-1 ...scanning area, 8-2 Clear key, 1-6 Clearing Jams, 9-1 Collate copy, 5-8 11-4 Index Collate / 2on1 key, 1-7 COMMON SETTINGS settings, 10-3 COPY key, 1-6 COPY SETTINGS settings, 10-5 Copying adjusting the exposure, 5-6 adjusting the image quality, 5-6 document requirements, 3-1 making copies, 5-2 paper requirements, 2-1 problems...
..., 8-4 storage, 8-6 Cassette, 1-3 11 CHECK PAPER SIZE message, 9-9 CHECK PRINTER COVER message, 9-10 CHECK PRINTER message, 9-10 Cleaning ADF Area, 8-2 machine's exterior, 8-1 periodic, 8-1 ...scanning area, 8-2 Clear key, 1-6 Clearing Jams, 9-1 Collate copy, 5-8 11-4 Index Collate / 2on1 key, 1-7 COMMON SETTINGS settings, 10-3 COPY key, 1-6 COPY SETTINGS settings, 10-5 Copying adjusting the exposure, 5-6 adjusting the image quality, 5-6 document requirements, 3-1 making copies, 5-2 paper requirements, 2-1 problems...
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..., 1-5 PRESET RATIO setting, 10-5 PRINT DONE TONE setting, 10-3 Print media requirements, 2-1 size, 2-2 type, 2-2 weight, 2-2 Print quality problems, 9-16 Print yield, 8-5 PRINTER DATA ERROR message, 9-11 11-6 Index Printing areas, 2-2 beforehand, 4-1 canceling, 4-4 documents, 4-3 problems, 9-18 Problems cannot solve, 9-21 copying, 9-15 document, 3-2 general, 9-20 paper feeding, 9-12 print quality, 9-16 printing, 9-18 scanning, 9-19...
..., 1-5 PRESET RATIO setting, 10-5 PRINT DONE TONE setting, 10-3 Print media requirements, 2-1 size, 2-2 type, 2-2 weight, 2-2 Print quality problems, 9-16 Print yield, 8-5 PRINTER DATA ERROR message, 9-11 11-6 Index Printing areas, 2-2 beforehand, 4-1 canceling, 4-4 documents, 4-3 problems, 9-18 Problems cannot solve, 9-21 copying, 9-15 document, 3-2 general, 9-20 paper feeding, 9-12 print quality, 9-16 printing, 9-18 scanning, 9-19...