imageCLASS D320/D340 Printer Guide
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Setting up the machine Installing CARPS Software Document and paper handling Making copies Printing with CARPS Software Maintenance Troubleshooting feed and copy issues .......... This documentation has been designed so that you can easily use your machine to suit your particular needs. Setup Sheet Basic Guide Printer Guide ii Installing CARPS software Printer Properties Troubleshooting Printer Driver issues ......... Using Your Documentation Your machine includes the following documentation.
Setting up the machine Installing CARPS Software Document and paper handling Making copies Printing with CARPS Software Maintenance Troubleshooting feed and copy issues .......... This documentation has been designed so that you can easily use your machine to suit your particular needs. Setup Sheet Basic Guide Printer Guide ii Installing CARPS software Printer Properties Troubleshooting Printer Driver issues ......... Using Your Documentation Your machine includes the following documentation.
imageCLASS D320/D340 Printer Guide
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iii How This Manual Is Organized Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendix Index Glossary Before You Start Installing Canon Advanced Raster Printing System (CARPS) Printer Properties Troubleshooting Printer Specifications • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions.
iii How This Manual Is Organized Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendix Index Glossary Before You Start Installing Canon Advanced Raster Printing System (CARPS) Printer Properties Troubleshooting Printer Specifications • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions.
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...Chapter 2: Installing Canon Advanced Raster Printing System (CARPS) What is CARPS 2-2 Installing CARPS 2-2 Installation Procedures 2-3 Installing User Software 2-3 Windows 98/Me 2-11 Windows 2000 2-20 Windows XP 2-29 Network Users 2-37 Connecting to the imageCLASS D300 Series ... Connecting the imageCLASS D300 Series as a Shared Printer 2-41 Chapter 3: Printer Properties Windows 98/Me Printer Properties 3-2 Windows 2000/XP Printer Properties and Default Document Properties 3-21 Printer Properties 3-22 Default Document Properties 3-29 Chapter 4: Troubleshooting Finding Information ...
...Chapter 2: Installing Canon Advanced Raster Printing System (CARPS) What is CARPS 2-2 Installing CARPS 2-2 Installation Procedures 2-3 Installing User Software 2-3 Windows 98/Me 2-11 Windows 2000 2-20 Windows XP 2-29 Network Users 2-37 Connecting to the imageCLASS D300 Series ... Connecting the imageCLASS D300 Series as a Shared Printer 2-41 Chapter 3: Printer Properties Windows 98/Me Printer Properties 3-2 Windows 2000/XP Printer Properties and Default Document Properties 3-21 Printer Properties 3-22 Default Document Properties 3-29 Chapter 4: Troubleshooting Finding Information ...
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...8226; CANADA Users - Online Help You can locate additional help information for technical support 24 hours/day, 7days/week at 1-800 OK CANON. You can click Help to display additional information about every feature and option in CARPS. or right-click a specific item and choose ...Any hints, enhancements, limitations, and restrictions you need to be aware of when installing and using your machine: 1 IN THIS GUIDE See "Troubleshooting" on page 4-1 for questions you may have regarding your printer driver are subject to change without notice. 1-4 Support programs are included in ...
...8226; CANADA Users - Online Help You can locate additional help information for technical support 24 hours/day, 7days/week at 1-800 OK CANON. You can click Help to display additional information about every feature and option in CARPS. or right-click a specific item and choose ...Any hints, enhancements, limitations, and restrictions you need to be aware of when installing and using your machine: 1 IN THIS GUIDE See "Troubleshooting" on page 4-1 for questions you may have regarding your printer driver are subject to change without notice. 1-4 Support programs are included in ...
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If your printer is with the printer. Finding Information Problem See page Printer Problems CARPS Problems 4-2 4 4-4 Troubleshooting Uninstalling CARPS 4-7 If you have one or a combination of causes, including a computer malfunction, software errors, the printer cable, or... the printer. Many printing problems are related to how your software interacts with your computer, software, or cables. Chapter 4 Troubleshooting This chapter includes information to help you solve printer problems. A problem might have a problem with your printer and you cannot resolve it ...
If your printer is with the printer. Finding Information Problem See page Printer Problems CARPS Problems 4-2 4 4-4 Troubleshooting Uninstalling CARPS 4-7 If you have one or a combination of causes, including a computer malfunction, software errors, the printer cable, or... the printer. Many printing problems are related to how your software interacts with your computer, software, or cables. Chapter 4 Troubleshooting This chapter includes information to help you solve printer problems. A problem might have a problem with your printer and you cannot resolve it ...
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.... correctly. Setup Sheet Your BIOS port setting needs See your computer's documentation to out of the AC outlet matches the ratings on an application in . Troubleshooting Your computer is not Check your print job priority. Make sure the voltage of Paper. Set on and working properly. The AC outlet is completed...
.... correctly. Setup Sheet Your BIOS port setting needs See your computer's documentation to out of the AC outlet matches the ratings on an application in . Troubleshooting Your computer is not Check your print job priority. Make sure the voltage of Paper. Set on and working properly. The AC outlet is completed...
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Make sure the Canon imageCLASS D300 is not responding. Printer locks up Your system setup might be a • Verify that the printer's interface cable is securely connected to both the ..., Printers and Faxes) folder. shielded interface cable. • The problem might be your BIOS. Verify that your BIOS setup is correct. (See your computer's documentation 4 Troubleshooting for details.) • Verify that you have selected the correct printer driver in Windows. Problem Cause Solution Printout is wrong There is a communication problem between...
Make sure the Canon imageCLASS D300 is not responding. Printer locks up Your system setup might be a • Verify that the printer's interface cable is securely connected to both the ..., Printers and Faxes) folder. shielded interface cable. • The problem might be your BIOS. Verify that your BIOS setup is correct. (See your computer's documentation 4 Troubleshooting for details.) • Verify that you have selected the correct printer driver in Windows. Problem Cause Solution Printout is wrong There is a communication problem between...
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Troubleshooting 4-4 Specify CARPS (Canon imageCLASS D300) as the default driver for imageCLASS D300 Series. Cannot use Adobe Type Manager (ATM) fonts Adobe Type Manager (ATM) is Connect the printer driver to a port printer driver other than connected to the same different from the Canon imageCLASS the Canon imageCLASS port as the Canon D300 printer driver. 4 D300 imageCLASS D300 printer driver. CARPS...
Troubleshooting 4-4 Specify CARPS (Canon imageCLASS D300) as the default driver for imageCLASS D300 Series. Cannot use Adobe Type Manager (ATM) fonts Adobe Type Manager (ATM) is Connect the printer driver to a port printer driver other than connected to the same different from the Canon imageCLASS the Canon imageCLASS port as the Canon D300 printer driver. 4 D300 imageCLASS D300 printer driver. CARPS...
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...Restart Windows. 7) Follow the steps in the Control Panel See basic information about your operating system: Canon imageCLASS D300, Canon CARPS USB Printer, or Unknown.) For Windows 98, select Canon imageCLASS D300 click Remove. For Windows XP*, click Performance and Maintenance in "Installing Printer Driver through a.... Delete ONLY the USB class driver specified for you operating system. (If the USB class driver is displayed under Troubleshooting Universal Serial Bus Controllers. using a USB cable and the printer is turned on page 2-3. 4-5 Problem Cause Solution...
...Restart Windows. 7) Follow the steps in the Control Panel See basic information about your operating system: Canon imageCLASS D300, Canon CARPS USB Printer, or Unknown.) For Windows 98, select Canon imageCLASS D300 click Remove. For Windows XP*, click Performance and Maintenance in "Installing Printer Driver through a.... Delete ONLY the USB class driver specified for you operating system. (If the USB class driver is displayed under Troubleshooting Universal Serial Bus Controllers. using a USB cable and the printer is turned on page 2-3. 4-5 Problem Cause Solution...
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... The resolution setting Set the resolution to Chapter 2 for more information. with the resolution of of 600 dpi is missing. Edge of garbled characters printed. Troubleshooting Never delete other devices or device drivers. If the printer icon is displayed, right-click the printer icon check if Set as Default printer is...
... The resolution setting Set the resolution to Chapter 2 for more information. with the resolution of of 600 dpi is missing. Edge of garbled characters printed. Troubleshooting Never delete other devices or device drivers. If the printer icon is displayed, right-click the printer icon check if Set as Default printer is...
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... appears. 2 In the Delete Printer dialog box, select Canon imageCLASS D300 click Cleanup Yes. In Windows 2000/XP, you cannot uninstall the CARPS-software unless you close all running applications. To uninstall, "C:\Program Files\Canon\PrnUninstall\CARPS printer Driver\UNINSTALL.exe". 4 From the Printers...Printers. 2 In the Printers folder, click Canon imageCLASS D300. 3 From File menu, select Delete click Yes. The CARPS-software can be sure you begin, be uninstalled using the RUN dialog box from the Start NOTE menu. Troubleshooting Uninstalling CARPS If CARPS is not working ...
... appears. 2 In the Delete Printer dialog box, select Canon imageCLASS D300 click Cleanup Yes. In Windows 2000/XP, you cannot uninstall the CARPS-software unless you close all running applications. To uninstall, "C:\Program Files\Canon\PrnUninstall\CARPS printer Driver\UNINSTALL.exe". 4 From the Printers...Printers. 2 In the Printers folder, click Canon imageCLASS D300. 3 From File menu, select Delete click Yes. The CARPS-software can be sure you begin, be uninstalled using the RUN dialog box from the Start NOTE menu. Troubleshooting Uninstalling CARPS If CARPS is not working ...
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... Quality tab Windows 2000/XP, 3-28, 3-39 Windows 98/Me, 3-17 Queue, G-5 R Random Access Memory, G-5 Removing Canon Advanced Raster Printing System, 4- 7 Resolution, A-1, G-6 Reverse Output Order, G-6 S Scaling, G-6 Security tab, Windows 2000/XP... 3-4 Spooling, G-6 System, 1-3 System Requirements, 1-3 T Toner, G-7 saver, G-7 Trademarks, 1-iv I Index Transfer roller, G-7 Troubleshooting, 4-1-4-6 printer problems, 4-2-4-3 removing Canon Advanced Raster Printing System (Uninstallation), 4-7 USB class driver is not properly installed, 4-5 U Uninstallation, 4-7 USB interface, G-7 V View...
... Quality tab Windows 2000/XP, 3-28, 3-39 Windows 98/Me, 3-17 Queue, G-5 R Random Access Memory, G-5 Removing Canon Advanced Raster Printing System, 4- 7 Resolution, A-1, G-6 Reverse Output Order, G-6 S Scaling, G-6 Security tab, Windows 2000/XP... 3-4 Spooling, G-6 System, 1-3 System Requirements, 1-3 T Toner, G-7 saver, G-7 Trademarks, 1-iv I Index Transfer roller, G-7 Troubleshooting, 4-1-4-6 printer problems, 4-2-4-3 removing Canon Advanced Raster Printing System (Uninstallation), 4-7 USB class driver is not properly installed, 4-5 U Uninstallation, 4-7 USB interface, G-7 V View...
imageCLASS D320/D340 Basic Guide
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... Printer Properties Troubleshooting Printer Driver issues Printer Guide • Documentation is included on the CD-ROM in PDF form. • The machine shown in any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon, Inc. Trademarks Canon is a registered trademark and UHQ™ is the imageCLASS D340...
... Printer Properties Troubleshooting Printer Driver issues Printer Guide • Documentation is included on the CD-ROM in PDF form. • The machine shown in any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon, Inc. Trademarks Canon is a registered trademark and UHQ™ is the imageCLASS D340...
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Chapter 8: Troubleshooting Clearing Jams 8-1 Removing Jammed Paper from Inside the Main Unit 8-1 Removing Jammed Paper from the ADF (Only for the imageCLASS D340 model 8-4 LCD Messages 8-5 Paper Feeding Problems 8-7 Copying Problems 8-8 Print Quality Problems 8-9 Printing Problems 8-11 General Problems 8-11 If You Cannot Solve the Problem 8-12 Chapter 9: Setting the Additional Functions Understanding the "Additional Functions" ........9-1 Accessing the Additional Functions 9-1 Menu Descriptions 9-2 Appendix: Specifications A-1 Index I-1 v
Chapter 8: Troubleshooting Clearing Jams 8-1 Removing Jammed Paper from Inside the Main Unit 8-1 Removing Jammed Paper from the ADF (Only for the imageCLASS D340 model 8-4 LCD Messages 8-5 Paper Feeding Problems 8-7 Copying Problems 8-8 Print Quality Problems 8-9 Printing Problems 8-11 General Problems 8-11 If You Cannot Solve the Problem 8-12 Chapter 9: Setting the Additional Functions Understanding the "Additional Functions" ........9-1 Accessing the Additional Functions 9-1 Menu Descriptions 9-2 Appendix: Specifications A-1 Index I-1 v
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...7 days/week at 1-800-OK-CANON. CANADA Users - Where to Find Help Before you are subject to find help with the printer driver (CARPS). Support programs are having problems with installation, or in using your machine: In This Guide See Chapter 8, Troubleshooting, for common problems. On Your ...CD-ROM See the Printer Guide for help if you contact Canon, please record the following information: Serial Number (on back of machine Purchase Date Here is...
...7 days/week at 1-800-OK-CANON. CANADA Users - Where to Find Help Before you are subject to find help with the printer driver (CARPS). Support programs are having problems with installation, or in using your machine: In This Guide See Chapter 8, Troubleshooting, for common problems. On Your ...CD-ROM See the Printer Guide for help if you contact Canon, please record the following information: Serial Number (on back of machine Purchase Date Here is...
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If they come into contact with parts of inside the 8 Troubleshooting machine. • When removing the jammed paper, do not touch the transfer roller (shaded part) as its original protective bag or wrap it with cold ... very delicate and susceptible to finger oil and scratches, which are some areas inside the main unit, the LCD displays REC. Pins Transfer Roller 8-1 Chapter 8 Troubleshooting Clearing Jams This section describes how to remove the toner stains. 1 Open the right cover.
If they come into contact with parts of inside the 8 Troubleshooting machine. • When removing the jammed paper, do not touch the transfer roller (shaded part) as its original protective bag or wrap it with cold ... very delicate and susceptible to finger oil and scratches, which are some areas inside the main unit, the LCD displays REC. Pins Transfer Roller 8-1 Chapter 8 Troubleshooting Clearing Jams This section describes how to remove the toner stains. 1 Open the right cover.
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Troubleshooting • If the jammed paper is not left cover. • Be sure to place the paper release levers IMPORTANT back to the ready state for ... right cover. • For details, refer to the ready state for operating. Never push down , the paper jam error will not be ready for operating, troubleshooting has been successful. If the machine returns to "Replacing the Cartridge" (→ p. 7-6). 8 Carefully pull the jammed paper through the rollers and out of the cassette...
Troubleshooting • If the jammed paper is not left cover. • Be sure to place the paper release levers IMPORTANT back to the ready state for ... right cover. • For details, refer to the ready state for operating. Never push down , the paper jam error will not be ready for operating, troubleshooting has been successful. If the machine returns to "Replacing the Cartridge" (→ p. 7-6). 8 Carefully pull the jammed paper through the rollers and out of the cassette...
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... that will feed into the machine first, then tap the edge of the document to make the document come out automatically. *1 Only for the imageCLASS D340 model. 8-5 CHECK PRINTER An abnormality has occurred in . (356 mm), and then copy it encounters an error. Reduce the length of ...multiple page documents on 1 copy was set when a large document is loaded. Troubleshooting INSTALL CARTRIDGE The cartridge is longer than 14 in the cassette or cassette or multi-purpose tray. LOAD LTR SIZE PAPER No letter-size paper...
... that will feed into the machine first, then tap the edge of the document to make the document come out automatically. *1 Only for the imageCLASS D340 model. 8-5 CHECK PRINTER An abnormality has occurred in . (356 mm), and then copy it encounters an error. Reduce the length of ...multiple page documents on 1 copy was set when a large document is loaded. Troubleshooting INSTALL CARTRIDGE The cartridge is longer than 14 in the cassette or cassette or multi-purpose tray. LOAD LTR SIZE PAPER No letter-size paper...
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... loaded in the multi-purpose tray correctly. • Make sure they are loaded properly (→ p. 2-5). The transparencies for color copiers may be loaded one by Canon. ❚ Paper feeds curled. Unacceptable paper is clear. ❚ Multiple sheets feed into the cassette. The transparencies should be sticking together. • Be sure to... it in the cassette is loaded properly, and that meets the paper requirements for color copiers. Please use any transparencies for the machine. (→ Chapter 2) 8 Troubleshooting ❚ Transparencies do not feed correctly.
... loaded in the multi-purpose tray correctly. • Make sure they are loaded properly (→ p. 2-5). The transparencies for color copiers may be loaded one by Canon. ❚ Paper feeds curled. Unacceptable paper is clear. ❚ Multiple sheets feed into the cassette. The transparencies should be sticking together. • Be sure to... it in the cassette is loaded properly, and that meets the paper requirements for color copiers. Please use any transparencies for the machine. (→ Chapter 2) 8 Troubleshooting ❚ Transparencies do not feed correctly.
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...are too dark or too light. The machine may be a scratch on the cartridge. 8 • Replace the cartridge with a new one. (→ p. 7-6) Troubleshooting Condensation has built up space in the machine's memory, then start again. (→ p. 4-12) ❚ If the documents have black streaks or appear dirty after... SAVER MODE may not be set to ON in the COMMON SETTINGS of the platen glass. (→ p. 7-2) • For additional troubleshooting → Print Quality Problems. NOTE Print Quality Problems ❚ The print quality is not clear, has missing dots or white streaks.
...are too dark or too light. The machine may be a scratch on the cartridge. 8 • Replace the cartridge with a new one. (→ p. 7-6) Troubleshooting Condensation has built up space in the machine's memory, then start again. (→ p. 4-12) ❚ If the documents have black streaks or appear dirty after... SAVER MODE may not be set to ON in the COMMON SETTINGS of the platen glass. (→ p. 7-2) • For additional troubleshooting → Print Quality Problems. NOTE Print Quality Problems ❚ The print quality is not clear, has missing dots or white streaks.