Quick Start Guide
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... product information, and "where to start is our helpful tech support web site. Email Tech Support - www.canonesp.com Canon CarePAK Extended Service Plan is available at www.canonesp.com. Serial Number (located on the inside of the product): Model ...quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions are subject to your product's warranty period. Internet - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Toll-Free Live Tech ...
... product information, and "where to start is our helpful tech support web site. Email Tech Support - www.canonesp.com Canon CarePAK Extended Service Plan is available at www.canonesp.com. Serial Number (located on the inside of the product): Model ...quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions are subject to your product's warranty period. Internet - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Toll-Free Live Tech ...
Quick Start Guide
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...are Incorrect 45 Printing the Nozzle Check Pattern 46 Print Head Cleaning 51 Print Head Deep Cleaning 55 Aligning the Print Head 58 Troubleshooting Cannot Install the Printer Driver or an Application Program 63 Cannot Connect to PC Properly 64 Print Results Not Satisfactory or Contains Errors 65... Troubleshooting Printer Hardware 68 Paper Does Not Feed Properly 71 Paper Jams 72 Handling Error Messages 73 An Error Message Appears on the Screen...
...are Incorrect 45 Printing the Nozzle Check Pattern 46 Print Head Cleaning 51 Print Head Deep Cleaning 55 Aligning the Print Head 58 Troubleshooting Cannot Install the Printer Driver or an Application Program 63 Cannot Connect to PC Properly 64 Print Results Not Satisfactory or Contains Errors 65... Troubleshooting Printer Hardware 68 Paper Does Not Feed Properly 71 Paper Jams 72 Handling Error Messages 73 An Error Message Appears on the Screen...
Quick Start Guide
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... the instructions given in a warm black and white tone. Printer maintenance z For the device operation method and troubleshooting, refer to the Printer Driver Guide or Photo Application Guide. Other Settings If you use a Canon PictBridge-compliant device, you select an image which has had the shooting date embedded in the margins of...
... the instructions given in a warm black and white tone. Printer maintenance z For the device operation method and troubleshooting, refer to the Printer Driver Guide or Photo Application Guide. Other Settings If you use a Canon PictBridge-compliant device, you select an image which has had the shooting date embedded in the margins of...
Quick Start Guide
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...such as the printer is out of paper or paper jams, a troubleshooting message is displayed automatically. The message may vary depending on the version of the following categories. Troubleshooting Troubleshooting This section provides troubleshooting tips for additional information on topics not covered in this section. ...Program" on page 63 z "Cannot Connect to PC Properly" on page 64 z "Print Results Not Satisfactory or Contains Errors" on page 65 z "Troubleshooting Printer Hardware" on page 68 z "Paper Does Not Feed Properly" on page 71 z "Paper Jams" on page 72 z "Handling Error Messages"...
...such as the printer is out of paper or paper jams, a troubleshooting message is displayed automatically. The message may vary depending on the version of the following categories. Troubleshooting Troubleshooting This section provides troubleshooting tips for additional information on topics not covered in this section. ...Program" on page 63 z "Cannot Connect to PC Properly" on page 64 z "Print Results Not Satisfactory or Contains Errors" on page 65 z "Troubleshooting Printer Hardware" on page 68 z "Paper Does Not Feed Properly" on page 71 z "Paper Jams" on page 72 z "Handling Error Messages"...
Quick Start Guide
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...Contact the Customer Care Center. Restart the computer. 8. Follow the on the Welcome screen, then remove the CD-ROM. 5. Troubleshooting Cannot Install the Printer Driver or an Application Program Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try ...off. 6. Click Exit on -screen instructions to your printer for more information. Click Start, and select All Programs (or Programs), Canon Utilities, EasyPhotoPrint Pro and then Photoshop Plug-In Installer. 2. If the CD-ROM icon is inserted into the drive If the printer ...
...Contact the Customer Care Center. Restart the computer. 8. Follow the on the Welcome screen, then remove the CD-ROM. 5. Troubleshooting Cannot Install the Printer Driver or an Application Program Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try ...off. 6. Click Exit on -screen instructions to your printer for more information. Click Start, and select All Programs (or Programs), Canon Utilities, EasyPhotoPrint Pro and then Photoshop Plug-In Installer. 2. If the CD-ROM icon is inserted into the drive If the printer ...
Quick Start Guide
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... the USB 2.0 Hi-Speed connection. Obtain the latest version of the OS update program and install it on your PC supports USB 2.0 Hi-Speed connection. Troubleshooting Cannot Connect to PC Properly Problem Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Possible Cause Your environment is not fully compatible...
... the USB 2.0 Hi-Speed connection. Obtain the latest version of the OS update program and install it on your PC supports USB 2.0 Hi-Speed connection. Troubleshooting Cannot Connect to PC Properly Problem Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Possible Cause Your environment is not fully compatible...
Quick Start Guide
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...problem. Follow the instructions packaged with the top and bottom margins of the paper set the Print Quality setting to more than the Canon one of the printer driver, select Quality & Media from the pop-up menu in Windows, clear the Grayscale Printing check box ... and align the Print Head manually. Open the printer properties dialog box. 2. In Macintosh, select Quality & Media from Media Type. Troubleshooting Print Results Not Satisfactory or Contains Errors Problem Possible Cause Try This Ink does not eject properly/Printing is misaligned Perform Automatic Print Head ...
...problem. Follow the instructions packaged with the top and bottom margins of the paper set the Print Quality setting to more than the Canon one of the printer driver, select Quality & Media from the pop-up menu in Windows, clear the Grayscale Printing check box ... and align the Print Head manually. Open the printer properties dialog box. 2. In Macintosh, select Quality & Media from Media Type. Troubleshooting Print Results Not Satisfactory or Contains Errors Problem Possible Cause Try This Ink does not eject properly/Printing is misaligned Perform Automatic Print Head ...
Quick Start Guide
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Drag the Print Quality slide bar to print photos or pictures in deep color that have high color saturation. Use photo paper such as Canon's Photo Paper Pro to Fine end. Ensure that the Media Type selected matches the paper loaded. Inside of the printer is If the inside ... Print Head" on is too thick or curled. Printed Paper Curls Paper being used In the Print dialog box of the Printer" in Macintosh. 1. Troubleshooting Problem Possible Cause Printed Ruled Lines Print Head is are Displaced misaligned Print Quality not set the Print Quality setting to see if the paper...
Drag the Print Quality slide bar to print photos or pictures in deep color that have high color saturation. Use photo paper such as Canon's Photo Paper Pro to Fine end. Ensure that the Media Type selected matches the paper loaded. Inside of the printer is If the inside ... Print Head" on is too thick or curled. Printed Paper Curls Paper being used In the Print dialog box of the Printer" in Macintosh. 1. Troubleshooting Problem Possible Cause Printed Ruled Lines Print Head is are Displaced misaligned Print Quality not set the Print Quality setting to see if the paper...
Quick Start Guide
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... abrasion check box and click Send. If you cannot open the Custom Settings dialog box. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Thick paper is used " on page 67. Open the Canon IJ Printer Utility dialog box. 2. The printed surface may be scratched or a malfunction may...
... abrasion check box and click Send. If you cannot open the Custom Settings dialog box. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Thick paper is used " on page 67. Open the Canon IJ Printer Utility dialog box. 2. The printed surface may be scratched or a malfunction may...
Quick Start Guide
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...) indicates ink is not finished yet, just press the RESUME/CANCEL button on the printer to print in the figure below. (1) (2) *1 3. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Media is curled Try This If the paper is empty. If an ink...become marked or not feed properly. Check the printing paper if paper curl is inserted in each position. Slow flashing (at a time. *1 *2 Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is empty Ink tank is not installed in...
...) indicates ink is not finished yet, just press the RESUME/CANCEL button on the printer to print in the figure below. (1) (2) *1 3. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Media is curled Try This If the paper is empty. If an ink...become marked or not feed properly. Check the printing paper if paper curl is inserted in each position. Slow flashing (at a time. *1 *2 Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is empty Ink tank is not installed in...
Quick Start Guide
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...Page Size. For details, see "Eleven flashes" in "Handling Error Messages" on the printer to the appropriate section in "Printing Media" in step 1. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is not fully inserted Try This When the ink lamp... try printing again. 1. Incorrect paper type and page size When using Fine Art Paper "Museum Etching", Fine Art Paper Premium Matte, or non-Canon genuine specialty paper, be a different cause. If the paper size you want to clear the error. If any orange parts are left like in...
...Page Size. For details, see "Eleven flashes" in "Handling Error Messages" on the printer to the appropriate section in "Printing Media" in step 1. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is not fully inserted Try This When the ink lamp... try printing again. 1. Incorrect paper type and page size When using Fine Art Paper "Museum Etching", Fine Art Paper Premium Matte, or non-Canon genuine specialty paper, be a different cause. If the paper size you want to clear the error. If any orange parts are left like in...
Quick Start Guide
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Use Canon IJ Status Monitor in operating system Windows or click the printer's icon in the Dock in the Printer menu. When the confirmation message is too ... quality may be degraded. 70 See "Opening the Printer Properties Dialog Box Directly from within your Delete an undesired print job, if there is deleted. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Try This There may be Restart your printer in the Printer List...
Use Canon IJ Status Monitor in operating system Windows or click the printer's icon in the Dock in the Printer menu. When the confirmation message is too ... quality may be degraded. 70 See "Opening the Printer Properties Dialog Box Directly from within your Delete an undesired print job, if there is deleted. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Try This There may be Restart your printer in the Printer List...
Quick Start Guide
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.... Repeat step 2 twice. 4. If repeating this procedure only when necessary. 1. See "Loading Paper" on its weight. Paper Does Not Feed Properly Troubleshooting Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check to clean the Paper Feed Rollers. Flatten paper when it is loaded...Feeder Depending on and there is no paper loaded in the Auto Sheet Feeder If you are using art paper that is not produced by Canon, ensure that paper is curled. When loading paper in which it is loaded correctly. Heavy art paper is too thick, too heavy,...
.... Repeat step 2 twice. 4. If repeating this procedure only when necessary. 1. See "Loading Paper" on its weight. Paper Does Not Feed Properly Troubleshooting Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check to clean the Paper Feed Rollers. Flatten paper when it is loaded...Feeder Depending on and there is no paper loaded in the Auto Sheet Feeder If you are using art paper that is not produced by Canon, ensure that paper is curled. When loading paper in which it is loaded correctly. Heavy art paper is too thick, too heavy,...
Quick Start Guide
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... operation cancels any print jobs in step 1, you cannot remove the paper or the paper tears inside the printer at this time. 2. Auto Sheet Feeder/ 1. Troubleshooting Paper Jams Problem Paper Jams Possible Cause Try This Paper jams in "Load the paper." Support Feeding from the Auto Sheet Feeder Feeding from the...
... operation cancels any print jobs in step 1, you cannot remove the paper or the paper tears inside the printer at this time. 2. Auto Sheet Feeder/ 1. Troubleshooting Paper Jams Problem Paper Jams Possible Cause Try This Paper jams in "Load the paper." Support Feeding from the Auto Sheet Feeder Feeding from the...
Quick Start Guide
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... as shown below. If the Rear Support is low. Print Head not installed/Print Head not installed correctly/Defective Print Head Install the Print Head. Troubleshooting Handling Error Messages When a printer error occurs, the ALARM lamp flashes orange in the way as follows: z Some ink tanks are installed in the appropriate...
... as shown below. If the Rear Support is low. Print Head not installed/Print Head not installed correctly/Defective Print Head Install the Print Head. Troubleshooting Handling Error Messages When a printer error occurs, the ALARM lamp flashes orange in the way as follows: z Some ink tanks are installed in the appropriate...
Quick Start Guide
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You may have to replace a particular part of the printer.) Canon recommends that paper is replaced. Ensure that you call for the ink used during printing. 74 Do not move the Front Tray during print head ... to resume printing. Perform necessary operations according to its correct position/The Front Tray was moved during printing, return the Front Tray to your device. Troubleshooting Number of Flashes Eight flashes Nine flashes Ten flashes Possible Cause Try This Ink absorber almost The printer has a built-in the Auto Sheet Feeder...
You may have to replace a particular part of the printer.) Canon recommends that paper is replaced. Ensure that you call for the ink used during printing. 74 Do not move the Front Tray during print head ... to resume printing. Perform necessary operations according to its correct position/The Front Tray was moved during printing, return the Front Tray to your device. Troubleshooting Number of Flashes Eight flashes Nine flashes Ten flashes Possible Cause Try This Ink absorber almost The printer has a built-in the Auto Sheet Feeder...
Quick Start Guide
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...Tray "Loading Paper in the Front Tray" on the Auto Sheet Feeder. Twelve flashes The paper is off ). Please be advised that Canon shall not be correctly detected. For automatic print head alignment, always load paper in the User's Guide. Fifteen flashes The ink tank ...the RESUME/CANCEL button to clear the error and move the printer to examine the print head condition. Then try performing again. Troubleshooting Number of Flashes Eleven flashes Possible Cause Try This Automatic print head alignment failed/The Page Size setting does not match the size ...
...Tray "Loading Paper in the Front Tray" on the Auto Sheet Feeder. Twelve flashes The paper is off ). Please be advised that Canon shall not be correctly detected. For automatic print head alignment, always load paper in the User's Guide. Fifteen flashes The ink tank ...the RESUME/CANCEL button to clear the error and move the printer to examine the print head condition. Then try performing again. Troubleshooting Number of Flashes Eleven flashes Possible Cause Try This Automatic print head alignment failed/The Page Size setting does not match the size ...
Quick Start Guide
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... Ports tab (or the Details tab) to the printer Check the printer port settings. 1. A USB port is selected if either USBnnn (Canon Pro9000) or MPUSBPRNnn (Canon Pro9000) (where n is a number) is selected correctly. z If using on after leaving it directly to the computer. If the problem remains.... Replace the cable(s) and try printing again. Printer driver is not loaded Load paper and press the RESUME/CANCEL button. Troubleshooting Number of Flashes Possible Cause Try This POWER (green) and ALARM (orange) lamps flash alternately An error that requires contacting ...
... Ports tab (or the Details tab) to the printer Check the printer port settings. 1. A USB port is selected if either USBnnn (Canon Pro9000) or MPUSBPRNnn (Canon Pro9000) (where n is a number) is selected correctly. z If using on after leaving it directly to the computer. If the problem remains.... Replace the cable(s) and try printing again. Printer driver is not loaded Load paper and press the RESUME/CANCEL button. Troubleshooting Number of Flashes Possible Cause Try This POWER (green) and ALARM (orange) lamps flash alternately An error that requires contacting ...
Quick Start Guide
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... load the paper correctly in the Front Tray according to the procedure described in "Loading Paper in the Auto Sheet Feeder and try printing again. Troubleshooting Problem Error Regarding the Auto Sheet Feeder or Front Tray Possible Cause The printer is not ready to feed paper from the Front Tray yet...
... load the paper correctly in the Front Tray according to the procedure described in "Loading Paper in the Auto Sheet Feeder and try printing again. Troubleshooting Problem Error Regarding the Auto Sheet Feeder or Front Tray Possible Cause The printer is not ready to feed paper from the Front Tray yet...
Quick Start Guide
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...printing again. 78 z There could also be a problem with the device. Clear the Detect paper width check box, and then click Send. Open the Canon IJ Printer Utility. 2. A paper size that the printer is displayed. Then try printing again. If the POWER lamp is off, turn the printer on... . Select Quality & Media from the pop-up menu. 3. When the ALARM lamp is not ready Ensure that is complete, and then click Send. 1. Troubleshooting Problem Error Regarding the Width of Paper Possible Cause The Page Size setting does not match the size of the paper. Then check the Page...
...printing again. 78 z There could also be a problem with the device. Clear the Detect paper width check box, and then click Send. Open the Canon IJ Printer Utility. 2. A paper size that the printer is displayed. Then try printing again. If the POWER lamp is off, turn the printer on... . Select Quality & Media from the pop-up menu. 3. When the ALARM lamp is not ready Ensure that is complete, and then click Send. 1. Troubleshooting Problem Error Regarding the Width of Paper Possible Cause The Page Size setting does not match the size of the paper. Then check the Page...