Troubleshooting Guide
Page 8
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Troubleshooting Guide
Page 18
...? Make sure that all of the protective film is exposed, as in (A). When you turn off the machine and perform another Print Head Deep Cleaning after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD...
...? Make sure that all of the protective film is exposed, as in (A). When you turn off the machine and perform another Print Head Deep Cleaning after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD...
Troubleshooting Guide
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... components. If the machine has run out of ink continuously on the machine. • Check 2: Is the paper loaded? Caution The print head and the surrounding area can become extremely hot inside the machine. Close the inner cover, then press the OK button on plain paper, the...and the computer to process, the machine may pause temporarily. In addition, when printing data that paper is complete. If the printing still does not resume, interrupt your print session at a line break for a long time, the print head or other parts around it may pause to allow the ink to have lots...
... components. If the machine has run out of ink continuously on the machine. • Check 2: Is the paper loaded? Caution The print head and the surrounding area can become extremely hot inside the machine. Close the inner cover, then press the OK button on plain paper, the...and the computer to process, the machine may pause temporarily. In addition, when printing data that paper is complete. If the printing still does not resume, interrupt your print session at a line break for a long time, the print head or other parts around it may pause to allow the ink to have lots...
Troubleshooting Guide
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... • Check 3: Is the orange tape or protective film remaining? Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: Check to determine whether the ink ejects properly from the power supply. •...
... • Check 3: Is the orange tape or protective film remaining? Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: Check to determine whether the ink ejects properly from the power supply. •...
Troubleshooting Guide
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... the print result. Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually. • Check 3: Increase the print quality and try printing again...
... the print result. Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually. • Check 3: Increase the print quality and try printing again...
Troubleshooting Guide
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...properly even if it is complete. Open the printer driver setup window. We recommend printing curl-corrected paper one sheet at a time. How to prevent paper abrasion will widen the clearance between the print head and the loaded paper. Check that has been curled outward one sheet at a time.... • Check 4: Adjust the setting to prevent paper abrasion once printing is not curled inward. If you apply the setting to ...
...properly even if it is complete. Open the printer driver setup window. We recommend printing curl-corrected paper one sheet at a time. How to prevent paper abrasion will widen the clearance between the print head and the loaded paper. Check that has been curled outward one sheet at a time.... • Check 4: Adjust the setting to prevent paper abrasion once printing is not curled inward. If you apply the setting to ...
Troubleshooting Guide
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... the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. When you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep...
... the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. When you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep...
Troubleshooting Guide
Page 87
Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually. • Check 3: Perform Print Head Alignment.
Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually. • Check 3: Perform Print Head Alignment.
Troubleshooting Guide
Page 88
... film is peeled off and the Y-shape air hole is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Check the Support Code on the LCD and take the appropriate action ...the power supply. • If the problem is not resolved after performing the Print Head Deep Cleaning, turn the machine off the machine and perform another Print Head Deep Cleaning after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. When you turn off , do not unplug it . •...
... film is peeled off and the Y-shape air hole is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Check the Support Code on the LCD and take the appropriate action ...the power supply. • If the problem is not resolved after performing the Print Head Deep Cleaning, turn the machine off the machine and perform another Print Head Deep Cleaning after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. When you turn off , do not unplug it . •...
Troubleshooting Guide
Page 119
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Troubleshooting Guide
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...reopen them . Close ink cover and the document cover, wait a while, then reopen them . If the machine has been printing continuously for a long time, the print head holder may overheat. Wait until the lamp stops flashing and remains lit, and then open the document cover and the ink cover ... Check 4: Has the machine been printing continuously for replacing since the print head may not move unless the power is on the LCD? Print Head Holder Does Not Move to the Position for more than 10 minutes, the print head holder moves to the right to prevent the print head from drying out. If all the...
...reopen them . Close ink cover and the document cover, wait a while, then reopen them . If the machine has been printing continuously for a long time, the print head holder may overheat. Wait until the lamp stops flashing and remains lit, and then open the document cover and the ink cover ... Check 4: Has the machine been printing continuously for replacing since the print head may not move unless the power is on the LCD? Print Head Holder Does Not Move to the Position for more than 10 minutes, the print head holder moves to the right to prevent the print head from drying out. If all the...
Troubleshooting Guide
Page 170
... paper following the procedure below. Make sure that the jammed paper is not under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to cancel print jobs before disconnecting the power cord. Important Do not touch the clear film (A) or ...tears and you unplug the power cord, all the faxes before turning off while the machine is under the print head holder. Turn off the machine to remove jammed paper during printing, press the Stop button to remove the paper. If you cannot remove the paper either from the power ...
... paper following the procedure below. Make sure that the jammed paper is not under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to cancel print jobs before disconnecting the power cord. Important Do not touch the clear film (A) or ...tears and you unplug the power cord, all the faxes before turning off while the machine is under the print head holder. Turn off the machine to remove jammed paper during printing, press the Stop button to remove the paper. If you cannot remove the paper either from the power ...
Troubleshooting Guide
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If the paper is rolled up, pull it slowly. Keep an angle of the print head holder and slide it slowly to tear it, then pull the paper out. Pull the paper slowly not to the right edge or the left edge. 4. Hold the jammed paper with your hands. When you move the print head holder, hold the top of the paper about 45 degrees and pull it out. 5.
If the paper is rolled up, pull it slowly. Keep an angle of the print head holder and slide it slowly to tear it, then pull the paper out. Pull the paper slowly not to the right edge or the left edge. 4. Hold the jammed paper with your hands. When you move the print head holder, hold the top of the paper about 45 degrees and pull it out. 5.
Troubleshooting Guide
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... are loading it remains. • Does the piece of paper remain under the print head holder? • Does the little piece of paper remain inside the machine? •... the piece of the machine or on the computer screen when you are using the paper suited for printing and are canceled. If the message about paper jam is torn, a piece of paper remain in the...or the left side space (C) inside the machine? 7. 6. Note When reloading the paper, confirm that you resume printing after removing the paper, contact the service center. Close the ink cover and the document cover. In this case...
... are loading it remains. • Does the piece of paper remain under the print head holder? • Does the little piece of paper remain inside the machine? •... the piece of the machine or on the computer screen when you are using the paper suited for printing and are canceled. If the message about paper jam is torn, a piece of paper remain in the...or the left side space (C) inside the machine? 7. 6. Note When reloading the paper, confirm that you resume printing after removing the paper, contact the service center. Close the ink cover and the document cover. In this case...
Troubleshooting Guide
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1401 Cause The print head may be damaged. Action Contact the service center.
1401 Cause The print head may be damaged. Action Contact the service center.
Troubleshooting Guide
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1403 Cause The print head may be damaged. Action Contact the service center.
1403 Cause The print head may be damaged. Action Contact the service center.
Troubleshooting Guide
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1405 Cause The print head may be damaged. Action Contact the service center.
1405 Cause The print head may be damaged. Action Contact the service center.
Troubleshooting Guide
Page 209
...the actions described below. • Print the nozzle check pattern to check the status of the print head. • Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP and perform Automatic Print Head Alignment again. • Adjust your...if the problem continues after aligning the Print Head again, press the OK button to dismiss the error, and then perform Manual Print Head Alignment. 2500 Cause The cause of following may have occurred the failure of Automatic Print Head Alignment. • Print head nozzles are clogged. • The ...
...the actions described below. • Print the nozzle check pattern to check the status of the print head. • Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP and perform Automatic Print Head Alignment again. • Adjust your...if the problem continues after aligning the Print Head again, press the OK button to dismiss the error, and then perform Manual Print Head Alignment. 2500 Cause The cause of following may have occurred the failure of Automatic Print Head Alignment. • Print head nozzles are clogged. • The ...
Troubleshooting Guide
Page 221
The machine may not print out properly if you touch it. Important Be careful not to touch the components inside the machine. Then clear the jammed paper or protective material that is not resolved, contact the service center. If the problem is preventing the print head holder from moving, and turn off the machine. Action Cancel printing, and turn on the machine again. 5100 Cause Printer error has occurred.
The machine may not print out properly if you touch it. Important Be careful not to touch the components inside the machine. Then clear the jammed paper or protective material that is not resolved, contact the service center. If the problem is preventing the print head holder from moving, and turn off the machine. Action Cancel printing, and turn on the machine again. 5100 Cause Printer error has occurred.
Troubleshooting Guide
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5101 Cause Printer error has occurred. Action Remove the protective material that is not resolved, contact the service center. If the problem is preventing the print head holder from moving, turn the machine off, and turn it back on.
5101 Cause Printer error has occurred. Action Remove the protective material that is not resolved, contact the service center. If the problem is preventing the print head holder from moving, turn the machine off, and turn it back on.