MP970 series Quick Start Guide
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...year limited warranty period. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without ...notice. Internet - www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service...
...year limited warranty period. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without ...notice. Internet - www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service...
MP970 series Quick Start Guide
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...About PictBridge Print Settings 46 Routine Maintenance 50 Replacing an Ink Tank 50 Keeping the Best Printing Results 55 When Printing Becomes Faint or Colors Are Incorrect 56 Printing the Nozzle Check Pattern 57 Examining the Nozzle Check Pattern ...........58 Print Head Cleaning 60 Print Head Deep Cleaning... 61 Aligning the Print Head 62 Cleaning Your Machine 67 Troubleshooting 72 An Error Message Is Displayed on the LCD 74 LCD Cannot Be Seen At All 76 An Unintended Language Is Displayed on the...
...About PictBridge Print Settings 46 Routine Maintenance 50 Replacing an Ink Tank 50 Keeping the Best Printing Results 55 When Printing Becomes Faint or Colors Are Incorrect 56 Printing the Nozzle Check Pattern 57 Examining the Nozzle Check Pattern ...........58 Print Head Cleaning 60 Print Head Deep Cleaning... 61 Aligning the Print Head 62 Cleaning Your Machine 67 Troubleshooting 72 An Error Message Is Displayed on the LCD 74 LCD Cannot Be Seen At All 76 An Unintended Language Is Displayed on the...
MP970 series Quick Start Guide
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... "Cannot Remove a Memory Card" on page 95 z "Scanning Problems" on page 95 z "Cannot Scan Films" on page 95 72 Troubleshooting For details on how to "Troubleshooting" in the Printer Driver" on page 85 z "Paper Jams" on page 86 z "Error Message Appears on the Computer Screen" on ...on page 94 z "Cannot Print Properly from the Paper Source Specified in the User's Guide on page 99. Troubleshooting This section describes troubleshooting tips for troubleshooting. To handle problems using the machine. Note This section mainly describes the methods of machine operation for problems you may...
... "Cannot Remove a Memory Card" on page 95 z "Scanning Problems" on page 95 z "Cannot Scan Films" on page 95 72 Troubleshooting For details on how to "Troubleshooting" in the Printer Driver" on page 85 z "Paper Jams" on page 86 z "Error Message Appears on the Computer Screen" on ...on page 94 z "Cannot Print Properly from the Paper Source Specified in the User's Guide on page 99. Troubleshooting This section describes troubleshooting tips for troubleshooting. To handle problems using the machine. Note This section mainly describes the methods of machine operation for problems you may...
MP970 series Quick Start Guide
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Take the appropriate action described in printing such as the machine is out of your Windows operating system. Troubleshooting 73 The message may vary depending on the version of paper or paper is jammed, a troubleshooting message is displayed automatically. If an Error Occurs When the Machine Is Connected to a Computer When an error occurs in the message.
Take the appropriate action described in printing such as the machine is out of your Windows operating system. Troubleshooting 73 The message may vary depending on the version of paper or paper is jammed, a troubleshooting message is displayed automatically. If an Error Occurs When the Machine Is Connected to a Computer When an error occurs in the message.
MP970 series Quick Start Guide
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... Printing under the current condition may be printed from the computer. U051 "The type of the following color is installed." See "Getting the Ink Status Information" on the ink tank flashes.) Replace the ink tank...memory card." U052 "Inner cover is in the remaining ink volume screen on page 50. 74 Troubleshooting If printing is open or close it and then press the OK button on page 50. ...under the ink out condition. U041 If the lamp on the ink tank flashes.) Confirm that Canon shall not be liable for detecting the remaining ink level is disabled, the ink tank in ...
... Printing under the current condition may be printed from the computer. U051 "The type of the following color is installed." See "Getting the Ink Status Information" on the ink tank flashes.) Replace the ink tank...memory card." U052 "Inner cover is in the remaining ink volume screen on page 50. 74 Troubleshooting If printing is open or close it and then press the OK button on page 50. ...under the ink out condition. U041 If the lamp on the ink tank flashes.) Confirm that Canon shall not be liable for detecting the remaining ink level is disabled, the ink tank in ...
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... the Nozzle Check Pattern" on page 57 and "Printing Does Not Start/Printing Is Blurred/ Colors Are Wrong/Straight Lines Are Misaligned" on page 50. Printing with the connected device." Troubleshooting 75 Remove the device and check the manual supplied with an ink tank that the ink absorber... gray is replaced, you can print another photograph. You may have to turn on the model or brand of the machine so that Canon shall not be performed using paper from a PictBridge compliant device, depending on your device, you want to continue printing in ink absorber...
... the Nozzle Check Pattern" on page 57 and "Printing Does Not Start/Printing Is Blurred/ Colors Are Wrong/Straight Lines Are Misaligned" on page 50. Printing with the connected device." Troubleshooting 75 Remove the device and check the manual supplied with an ink tank that the ink absorber... gray is replaced, you can print another photograph. You may have to turn on the model or brand of the machine so that Canon shall not be performed using paper from a PictBridge compliant device, depending on your device, you want to continue printing in ink absorber...
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... the power cord of the machine from the power supply. If a PictBridge compliant device is set to be displayed, then press the OK button. 76 Troubleshooting The machine will display a message. Turn off .) Replace the ink tank. See "Replacing an Ink Tank" on again. z An ink tank error has occurred. (...The lamp on . If the same error occurs, contact a Canon service representative. The Scanner Lock Switch is off power then back on page 50. Remove the hub." Action z If the Power lamp is off and...
... the power cord of the machine from the power supply. If a PictBridge compliant device is set to be displayed, then press the OK button. 76 Troubleshooting The machine will display a message. Turn off .) Replace the ink tank. See "Replacing an Ink Tank" on again. z An ink tank error has occurred. (...The lamp on . If the same error occurs, contact a Canon service representative. The Scanner Lock Switch is off power then back on page 50. Remove the hub." Action z If the Power lamp is off and...
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Cannot Install the MP Drivers Cause Unable to proceed beyond the Printer Connection screen, make sure that appears next. (4)Click Exit on the PIXMA XXX screen (where "XXX" is your machine's name), then remove the CD-ROM. (5)Turn the machine off. (6)Restart the computer. (7)Make sure ... beyond the Printer Connection screen. Follow the procedure described in an unstable condition and you were unable to install the MP Drivers. Contact a Canon service representative. Restart your computer. Double-click the CD-ROM icon on the screen that the USB cable is securely plugged into the USB ...
Cannot Install the MP Drivers Cause Unable to proceed beyond the Printer Connection screen, make sure that appears next. (4)Click Exit on the PIXMA XXX screen (where "XXX" is your machine's name), then remove the CD-ROM. (5)Turn the machine off. (6)Restart the computer. (7)Make sure ... beyond the Printer Connection screen. Follow the procedure described in an unstable condition and you were unable to install the MP Drivers. Contact a Canon service representative. Restart your computer. Double-click the CD-ROM icon on the screen that the USB cable is securely plugged into the USB ...
MP970 series Quick Start Guide
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... can perform faster" Message Is Displayed Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. Important For details on page 78. 78 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi- Cannot Connect to...
... can perform faster" Message Is Displayed Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. Important For details on page 78. 78 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi- Cannot Connect to...
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...print quality setting appropriately? Refer to the paper and image for printing. z Check 2: Did you notice blurs or uneven colors, increase the print quality setting and try printing again. * When printing from a PictBridge Compliant Device" on the combination...printer driver. z Check 1: Do the page size and media type settings match the size and type of printout color. When these settings are incorrect, you are printing a photograph or an illustration, incorrect paper type setting may occur...may be other causes. The method to the PC Printing Guide on page 82 Troubleshooting 79
...print quality setting appropriately? Refer to the paper and image for printing. z Check 2: Did you notice blurs or uneven colors, increase the print quality setting and try printing again. * When printing from a PictBridge Compliant Device" on the combination...printer driver. z Check 1: Do the page size and media type settings match the size and type of printout color. When these settings are incorrect, you are printing a photograph or an illustration, incorrect paper type setting may occur...may be other causes. The method to the PC Printing Guide on page 82 Troubleshooting 79
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...on page 12. Cause Action Print Head nozzles are using Photo Paper Pro or other Canon specialty paper. When copying, refer to align the Print Head after you did not align..., causing paper abrasion. The protective film is empty. See "When Printing Becomes Faint or Colors Are Incorrect" on page 56 and perform any necessary maintenance operation. Printed Paper Curls...The media is too thin. Many types of the User's Guide on -screen manual. 80 Troubleshooting When printing data with the Intensity setting in "Making Copies" of paper are clogged. Especially if...
...on page 12. Cause Action Print Head nozzles are using Photo Paper Pro or other Canon specialty paper. When copying, refer to align the Print Head after you did not align..., causing paper abrasion. The protective film is empty. See "When Printing Becomes Faint or Colors Are Incorrect" on page 56 and perform any necessary maintenance operation. Printed Paper Curls...The media is too thin. Many types of the User's Guide on -screen manual. 80 Troubleshooting When printing data with the Intensity setting in "Making Copies" of paper are clogged. Especially if...
MP970 series Quick Start Guide
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... the paper you are using paper with a fresh sheet of the corners or the whole printing surface curled, the paper may be reduced at a time. Troubleshooting 81 For details on cleaning, see "Cleaning the Inside of the paper. For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on...
... the paper you are using paper with a fresh sheet of the corners or the whole printing surface curled, the paper may be reduced at a time. Troubleshooting 81 For details on cleaning, see "Cleaning the Inside of the paper. For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on...
MP970 series Quick Start Guide
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... Platen Glass and the inner side of the Document Cover is complete. If you are using the Operation Panel on page 79. 82 Troubleshooting If you copy a printout. Print Head is not loaded correctly. If this machine. Print quality may become wavy, causing paper abrasion.... for all subsequent print jobs. See "Loading Original Documents" on -screen manual. When loading the original on -screen manual. Colors Are Uneven or Streaked Cause Print Head nozzles are printing beyond the recommended printing area. For details, refer to "Print Results Not Satisfactory"...
... Platen Glass and the inner side of the Document Cover is complete. If you are using the Operation Panel on page 79. 82 Troubleshooting If you copy a printout. Print Head is not loaded correctly. If this machine. Print quality may become wavy, causing paper abrasion.... for all subsequent print jobs. See "Loading Original Documents" on -screen manual. When loading the original on -screen manual. Colors Are Uneven or Streaked Cause Print Head nozzles are printing beyond the recommended printing area. For details, refer to "Print Results Not Satisfactory"...
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... machine is not ready. (1)Click the printer icon in the Dock to "Opening the Printer Properties Dialog Box Directly from the Control Panel" in progress. Troubleshooting 83 Printing Does Not Start Cause Action Ink tank is fully inserted. Refer to display the list of print jobs in "Opening the Printer Properties...
... machine is not ready. (1)Click the printer icon in the Dock to "Opening the Printer Properties Dialog Box Directly from the Control Panel" in progress. Troubleshooting 83 Printing Does Not Start Cause Action Ink tank is fully inserted. Refer to display the list of print jobs in "Opening the Printer Properties...
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... ink error, and then take the appropriate action depending on page 56 and perform any necessary maintenance operations. Action See "When Printing Becomes Faint or Colors Are Incorrect" on the error condition. Machine Moves But Ink Is Not Ejected Cause Print Head nozzles are clogged. Ink tank is remaining. The protective... tape and remove it. (A) (B) (A) Correct L-shaped air hole is exposed. (B) Incorrect The tape is not peeled off and the air hole is peeled off . 84 Troubleshooting Make sure all of the protective film is exposed, as in (A).
... ink error, and then take the appropriate action depending on page 56 and perform any necessary maintenance operations. Action See "When Printing Becomes Faint or Colors Are Incorrect" on the error condition. Machine Moves But Ink Is Not Ejected Cause Print Head nozzles are clogged. Ink tank is remaining. The protective... tape and remove it. (A) (B) (A) Correct L-shaped air hole is exposed. (B) Incorrect The tape is not peeled off and the air hole is peeled off . 84 Troubleshooting Make sure all of the protective film is exposed, as in (A).
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... Printing on inappropriate type of the stack. Check to around half. Align the right edge of the paper stack against the left edge of paper. Troubleshooting 85
... Printing on inappropriate type of the stack. Check to around half. Align the right edge of the paper stack against the left edge of paper. Troubleshooting 85
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...Reprint if necessary. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 86 Troubleshooting z If you cannot remove the paper or the paper tears inside the machine, open the Scanning Unit (Printer Cover) and ... If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. We do not recommend using the correct paper and are canceled. or the Rear Tray. (1)Slowly pull the paper out, either ...
...Reprint if necessary. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 86 Troubleshooting z If you cannot remove the paper or the paper tears inside the machine, open the Scanning Unit (Printer Cover) and ... If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. We do not recommend using the correct paper and are canceled. or the Rear Tray. (1)Slowly pull the paper out, either ...
MP970 series Quick Start Guide
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....6 x 152.4 mm paper loaded in four. (3)Close the Rear Cover, then turn on the machine. Troubleshooting 87 If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Action Always load 4" x 6" / 101.6 x 152.4 mm media in portrait orientation regardless of A4...
....6 x 152.4 mm paper loaded in four. (3)Close the Rear Cover, then turn on the machine. Troubleshooting 87 If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Action Always load 4" x 6" / 101.6 x 152.4 mm media in portrait orientation regardless of A4...
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... remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. 88 Troubleshooting Reprint if necessary. If you are using the correct paper and are canceled. z Be careful not to remove the paper out in queue...
... remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. 88 Troubleshooting Reprint if necessary. If you are using the correct paper and are canceled. z Be careful not to remove the paper out in queue...
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Note When reloading the paper into the machine, see "Paper Does Not Feed Properly" on the machine. Troubleshooting 89 Cause Paper jammed inside the machine, or if the paper jam error continues after removing the jammed paper. (4)If any paper is loaded in ... reload it into the machine again, and press the OK button on page 85 to its original position immediately after removing the paper, contact your Canon service representative.
Note When reloading the paper into the machine, see "Paper Does Not Feed Properly" on the machine. Troubleshooting 89 Cause Paper jammed inside the machine, or if the paper jam error continues after removing the jammed paper. (4)If any paper is loaded in ... reload it into the machine again, and press the OK button on page 85 to its original position immediately after removing the paper, contact your Canon service representative.