Brother International MFC-L5915DW Support and Manuals
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Popular Brother International MFC-L5915DW Manual Pages
Request Help Users Guide - Page 1
User's Guide
Request Help
ENG Version B
Request Help Users Guide - Page 2
... publication can be reproduced in this document is subject to change without prior written permission of those respective companies. No part of those agreements. Information in accordance with the terms of Brother Industries, Ltd. The software may differ from the actual screens.
Trademarks
Any trade names and product names of companies appearing...
Request Help Users Guide - Page 3
... of Contents
1 Background
1
2 Configuration
2
2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4
3 Usage
6
3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6
Appendix - Sample JSON Files
7
Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9
Request Help Users Guide - Page 4
... additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to efficiently troubleshoot the user's machine.
Features
• Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to
the dealer...
Request Help Users Guide - Page 5
... and edit settings files. 2 Configuration
To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool.
2.1 Creating and editing JSON files
JSON is required to send JSON settings files to understand PCL or PJL commands. Any JSON-supported text editor...
Request Help Users Guide - Page 6
...password. Values: "true", "false".
See a sample JSON file for each solution, go to 255 alphanumeric characters or symbols).
If your JSON file. 2.2 Settings
2.2.1 Email settings... applies in one of service requests (up to 20 digits and the following cases:
• Your model supports only a single contact entry JSON file. • Your model supports a multiple contact entry JSON...
Request Help Users Guide - Page 7
... The email address of the recipient of service requests
(up to send your model. Click the Set file button.
Run the Brother Mass Deployment Tool.
Values: "plaintext", "xml", "csv". For a list of service requests
supported
(up to display the privacy notice before sending a service request.
Supported error names:
• paper_jams • change_drum •...
Request Help Users Guide - Page 8
...'s settings to password-protected machines, enter their passwords in the Device Password column.
6. For more information, see your machine's Online User's Guide.
2 NOTE • •
For more information, see the Mass Deployment Tool User's Guide at the factory. Select the checkbox of the machine you are applying settings to the settings originally set at support.brother.com...
Request Help Users Guide - Page 9
... correctly. Solution Make sure the email settings are configured correctly. Accept the privacy notice and press OK.
4.
No errors have requested help , contact your Brother machine's Online User's Guide and FAQs support.brother.com for troubleshooting information. A copy of your request will also be greyed out. Make sure that the machine is a problem with your personal email address...
Quick Setup Guide - Page 1
... / MFC-L5715DW / MFC-L5717DW / MFC-L5915DW / MFC-L6810DW / MFC-L6915DW / MFC-EX915DW
Read the Product Safety Guide first, then read this Quick Setup Guide for Registration and Warranty support. Do not exceed this model are available at the Brother support website: support.brother.com/manuals
Unpack the machine and check the components
Toner Cartridge and Drum Unit Assembly
(Installed...
Quick Setup Guide - Page 2
... specifications, see the Online User's Guide.
• Your machine is located on the back of the connection types available on -screen instructions and prompts. A. Can't Connect? Follow the LCD instructions. setup.brother.com
Follow the on your product, and then click Download for Network Security: The default password to manage this machine's settings is programmed to support.brother...
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