Brother International MFC-L5710DN Support and Manuals
Get Help and Manuals for this Brother International item
View All Support Options Below
Free Brother International MFC-L5710DN manuals!
Problems with Brother International MFC-L5710DN?
Ask a Question
Free Brother International MFC-L5710DN manuals!
Problems with Brother International MFC-L5710DN?
Ask a Question
Brother International MFC-L5710DN Videos
Brother MFC-L5710DN
Duration: 1:27
Total Views: 16
Duration: 1:27
Total Views: 16
Popular Brother International MFC-L5710DN Manual Pages
Request Help Users Guide - Page 1
User's Guide
Request Help
ENG Version B
Request Help Users Guide - Page 2
... product names of those agreements. The software described in this document are all trademarks or registered trademarks of companies appearing on Brother products, related documents and any means without notice. No part of this document is subject to change without prior written permission of those respective companies. Information in this publication can...
Request Help Users Guide - Page 3
...of Contents
1 Background
1
2 Configuration
2
2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4
3 Usage
6
3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6
Appendix - Sample JSON Files
7
Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9
Request Help Users Guide - Page 4
.... Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can send licence codes to efficiently troubleshoot the user's machine.
NOTE •
•
To activate this solution, you need a valid licence code and software that can then analyse them to target machines.
For a comprehensive list of...
Request Help Users Guide - Page 5
2 Configuration
To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool.
2.1 Creating and editing JSON files
JSON is required to send JSON settings files to Brother machines. Any JSON-supported text editor can use this field for tracking)
"schema_revision":...
Request Help Users Guide - Page 6
... and the following symbols: *, #, -).
smtp_auth_account_password
Specify the SMTP account password.
If your model supports a multiple contact entry JSON file and you want to specify separate contact... number of the recipient of service requests (up to 255 alphanumeric characters or symbols). 2.2 Settings
2.2.1 Email settings
Name
Description
smtp_server_address
Specify the SMTP...
Request Help Users Guide - Page 7
... of service requests
supported
(up to 20 digits and the following symbols: *, #, - ). request_help_report_format
Specify the request help report.
NOTE Make sure you want to apply the settings.
1. Check that the machine you know which schema file is supported by an error
name as follows:
"cover_open": { "request_help_main_rule": "on"
Values: "on", "off". models only...
Request Help Users Guide - Page 8
... your machine's Online User's Guide.
2 Select the checkbox of the machine you are applying settings to finish.
If unsuccessful, click the Open log folder button and check the log file. To remove this software solution and associated personal information from the machine, reset the machine's settings to the settings originally set at support.brother.com. NOTE •...
Request Help Users Guide - Page 9
...Troubleshooting
Problem Authenticate Err. (Authentication Error) Sending error
I want to display the Privacy Notice again
I have been detected by doing the following: 1. No errors have requested help by the machine.
Solution Make sure the email settings are configured correctly. Accept the privacy notice and press OK.
4. On your Brother machine's Online User's Guide and FAQs support...
Quick Setup Guide - Page 1
EN
Video setup instructions: support.brother.com/videos
The latest manuals are available at the Brother support website: support.brother.com/manuals
Unpack the machine and check the components
Toner Cartridge and Drum Unit Assembly
(Installed in the machine)
AC Power Cord
USB Port Cover (Not included in all models)
Quick Setup Guide
Product Safety Guide
NOTE: • Manuals in Spanish for...
Quick Setup Guide - Page 2
... still not successful, visit support.brother.com for FAQs and Troubleshooting.
8 Manual wireless setup (Wireless models)
If the wireless setup is not successful, try to .
If still not successful, go to set the date and time you cannot find this default mode, see the Online User's Guide at support.brother.com/manuals.
© 2023 Brother Industries, Ltd.
Check the following...
Brother International MFC-L5710DN Reviews
We have not received any reviews for Brother International yet.