Brother International MFC-L3765CDW Support and Manuals
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Popular Brother International MFC-L3765CDW Manual Pages
Request Help Users Guide - Page 1
User's Guide
Request Help
ENG Version B
Request Help Users Guide - Page 2
No part of this document is subject to change without prior written permission of those agreements. The screens in .... The software described in this publication can be used or copied only in accordance with the terms of companies appearing on Brother products, related documents and any other materials are for illustration purposes only and may be reproduced in this document are all...
Request Help Users Guide - Page 3
... JSON Files
7
Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9 Table of Contents
1 Background
1
2 Configuration
2
2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4
3 Usage
6
3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6
Appendix -
Request Help Users Guide - Page 4
...; Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). Features
• Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can send licence codes to efficiently troubleshoot the user's machine.
Request Help Users Guide - Page 5
... to create and edit settings files. The following setting categories are supported:
Category services_mail contact_info personal_info privacy_policy request_help
Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings
See Appendix for tracking...
Request Help Users Guide - Page 6
... entered under channel_service > contact_info applies in one of service requests (up to the required solution's entry in your JSON file. If your model supports a multiple contact entry JSON file and you want... password. Values: "true", "false". The phone number of the recipient of service requests (up to enable the CA certificate when
using SSL or TLS. 2.2 Settings
2.2.1 Email settings
...
Request Help Users Guide - Page 7
...
2.3 Deploying the configuration file
Use the Brother Mass Deployment Tool to send your model.
request_help_main_rule
Specify the rules for the errors to apply, and then click Open.
If the machine is supported by an error
name as follows:
"cover_open": { "request_help_main_rule": "on"
Values: "on", "off". Select the settings file you know which schema file is...
Request Help Users Guide - Page 8
... and associated personal information from the machine, reset the machine's settings to the settings originally set at support.brother.com. For more information, see your machine's Online User's Guide.
2 If you want, and then click the Send button to password-protected machines, enter their passwords in the Device Password column.
6.
NOTE • •
For more information, see the...
Request Help Users Guide - Page 9
... Screen > Services > Privacy Notice.
If you still think there is an error, see your Brother machine's Online User's Guide and FAQs support.brother.com for troubleshooting information. Accept the privacy notice and press OK.
4. Solution Make sure the email settings are configured correctly. No errors have requested help, but no email has been sent to me with your problem shortly...
Quick Setup Guide - Page 1
...Video setup instructions: support.brother.com/videos
The latest manuals are available at
support.brother.com.
D027VB001-00 USA/CAN Version 0
Quick Setup Guide
HL-L3300CDW / DCP-L3560CDW / MFC-L3720CDW / MFC-L3760CDW / MFC-L3765CDW / MFC-L3780CDW / MFC-L8395CDW
Read the Product Safety Guide first, then read this Quick Setup Guide for Registration and Warranty support. Not all models...
Quick Setup Guide - Page 2
... the fax feature, see the Online User's Guide at support.brother.com/manuals.
© 2023 Brother Industries, Ltd. A.
Follow the LCD instructions.
„„For Touchscreen models
Press > [Find Wi-Fi Network]. Select the SSID (Network Name) for the latest firmware, visit support.brother.com/up7. Press .
5 Connect the telephone line cord (For MFC models) If you do not plan to use...
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