Users Manual - English
Page 9
... Replacing the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115... them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
... Replacing the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115... them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
Page 19
.... However, some envelopes may have feed and print quality problems due to make sure that have edges with clasps, snaps, tie strings, self-adhesive components, windows, holes, cutouts or perforations. DO NOT use any Brother warranty or service agreement. creased folds and the leading edge... embossed (have raised writing on them) or pre-printed on the inside. DO NOT use envelopes that were previously printed by a laser printer. DO NOT use envelopes that cannot be suitable for the quality and performance of the envelopes you print a lot of envelopes, test ...
.... However, some envelopes may have feed and print quality problems due to make sure that have edges with clasps, snaps, tie strings, self-adhesive components, windows, holes, cutouts or perforations. DO NOT use any Brother warranty or service agreement. creased folds and the leading edge... embossed (have raised writing on them) or pre-printed on the inside. DO NOT use envelopes that were previously printed by a laser printer. DO NOT use envelopes that cannot be suitable for the quality and performance of the envelopes you print a lot of envelopes, test ...
Users Manual - English
Page 35
... see Paper jams and how to be paper jams or poor print quality. (If there is a paper jam, see the Help text in the printer driver. 2 Guidelines for Windows® 2000 or greater and Mac OS X 10.3.9 or greater all enable duplex printing. b Click the Duplex Settings...... Manual duplex printing 2 The BR-Script printer driver (PostScript® 3™ emulation) does not support manual duplex printing. If you have a print quality problem, see Improving the print quality on page 129.) Note • The screens in the paper ...
... see Paper jams and how to be paper jams or poor print quality. (If there is a paper jam, see the Help text in the printer driver. 2 Guidelines for Windows® 2000 or greater and Mac OS X 10.3.9 or greater all enable duplex printing. b Click the Duplex Settings...... Manual duplex printing 2 The BR-Script printer driver (PostScript® 3™ emulation) does not support manual duplex printing. If you have a print quality problem, see Improving the print quality on page 129.) Note • The screens in the paper ...
Users Manual - English
Page 53
... to HQ 1200. For details, see Error message printout on paper may be improved. Error Message Printout You can choose whether the printer reports problems by printing an error page. Driver and Software Density Adjustment Increase or decrease the print density. If you are... Printer Default, On and Off. 3 3 3 Improve Print Output 3 This feature allows you to improve a print quality problem. Reduce Paper Curl If you set the Resolution to choose this selection does not provide...
... to HQ 1200. For details, see Error message printout on paper may be improved. Error Message Printout You can choose whether the printer reports problems by printing an error page. Driver and Software Density Adjustment Increase or decrease the print density. If you are... Printer Default, On and Off. 3 3 3 Improve Print Output 3 This feature allows you to improve a print quality problem. Reduce Paper Curl If you set the Resolution to choose this selection does not provide...
Users Manual - English
Page 70
...1 minute. Receiving a print file or document or pressing Go will automatically wake up slightly, but the printer can still receive data. This feature allows you to improve a print quality problem. Reduce Paper Curl If you choose this selection does not provide enough improvement, select Thicker Paper...the driver. For more information about Sleep Time setting change the printer driver setting in sleep mode, all the LEDs are printing only a few pages, you change , please visit the product page at http://solutions.brother.com/ and see "Information". 60 If this setting, the ...
...1 minute. Receiving a print file or document or pressing Go will automatically wake up slightly, but the printer can still receive data. This feature allows you to improve a print quality problem. Reduce Paper Curl If you choose this selection does not provide enough improvement, select Thicker Paper...the driver. For more information about Sleep Time setting change the printer driver setting in sleep mode, all the LEDs are printing only a few pages, you change , please visit the product page at http://solutions.brother.com/ and see "Information". 60 If this setting, the ...
Users Manual - English
Page 91
... many trays Maximum number of optional trays is full. Memory full 4 The printer memory is open Close the front cover of the printer. See Solving print problems on page 113. LED Control Panel Printer status Front cover is full and the printer cannot print full pages of a document. Font full The font memory area is...
... many trays Maximum number of optional trays is full. Memory full 4 The printer memory is open Close the front cover of the printer. See Solving print problems on page 113. LED Control Panel Printer status Front cover is full and the printer cannot print full pages of a document. Font full The font memory area is...
Users Manual - English
Page 107
...from domestic waste. Routine Maintenance WARNING DO NOT put a toner cartridge into a fire. Be careful not to clean the inside or outside of the printer. Note • Be sure to seal up the toner cartridge tightly in injuries. DO NOT use flammable substances, any type of the cartridge. ...• Go to http://www.brother-usa.com/environment/ for how to local regulations, keeping it off with cold water at once. 6 To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Doing this may cause ...
...from domestic waste. Routine Maintenance WARNING DO NOT put a toner cartridge into a fire. Be careful not to clean the inside or outside of the printer. Note • Be sure to seal up the toner cartridge tightly in injuries. DO NOT use flammable substances, any type of the cartridge. ...• Go to http://www.brother-usa.com/environment/ for how to local regulations, keeping it off with cold water at once. 6 To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Doing this may cause ...
Users Manual - English
Page 109
... machine, any problem that you do not refill the toner cartridge provided with genuine Brother branded toner cartridges. Brother cannot guarantee this machine as a result may result in the Brother machine may cause damage to a level of unauthorized third party toner and/or cartridges. e Pull off the protective cover. 99 To protect your printer. Our...
... machine, any problem that you do not refill the toner cartridge provided with genuine Brother branded toner cartridges. Brother cannot guarantee this machine as a result may result in the Brother machine may cause damage to a level of unauthorized third party toner and/or cartridges. e Pull off the protective cover. 99 To protect your printer. Our...
Users Manual - English
Page 111
.... • Printing with a third-party drum unit may be printed by the use only genuine Brother toner. The actual number of toner used only in the print quality. Under ideal conditions, the average...print approximately 25,000 A4 or Letter size single-sided pages at approximately 25,000 pages. The printer should be used and so on. Warranty coverage does not apply to a drum unit. 101 ...-party drum unit. 6 Drum End Soon message 6 If Drum LED blinks, it to problems caused by your drum will be significantly less than this estimate. Please replace it means the drum unit...
.... • Printing with a third-party drum unit may be printed by the use only genuine Brother toner. The actual number of toner used only in the print quality. Under ideal conditions, the average...print approximately 25,000 A4 or Letter size single-sided pages at approximately 25,000 pages. The printer should be used and so on. Warranty coverage does not apply to a drum unit. 101 ...-party drum unit. 6 Drum End Soon message 6 If Drum LED blinks, it to problems caused by your drum will be significantly less than this estimate. Please replace it means the drum unit...
Users Manual - English
Page 114
... until you put it in the toner cartridge properly, or it off with cold water at once. Note Make sure that you put in the printer. If you put the cartridge in the illustrations. 6 d Unpack the new drum unit. If toner scatters on your hands or clothes, wipe or wash it...
... until you put it in the toner cartridge properly, or it off with cold water at once. Note Make sure that you put in the printer. If you put the cartridge in the illustrations. 6 d Unpack the new drum unit. If toner scatters on your hands or clothes, wipe or wash it...
Users Manual - English
Page 123
Routine Maintenance 6 6 6 b Take out the drum unit and toner cartridge assembly. 113 Cleaning the corona wires Cleaning the corona wire If you have print quality problems, clean the corona wire as follows: a Press the front cover release button and then open the front cover.
Routine Maintenance 6 6 6 b Take out the drum unit and toner cartridge assembly. 113 Cleaning the corona wires Cleaning the corona wire If you have print quality problems, clean the corona wire as follows: a Press the front cover release button and then open the front cover.
Users Manual - English
Page 125
...jams and how to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you did not solve your problem with the above checks, identify your problem First, check the following: ... cable is securely connected to the printer and the computer. The correct driver for the printer has been chosen and is installed. The computer is incorrect See Solving print problems on page 137. Visit us at http://solutions.brother.com/. Troubleshooting7 7 Troubleshooting 7 You...
...jams and how to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you did not solve your problem with the above checks, identify your problem First, check the following: ... cable is securely connected to the printer and the computer. The correct driver for the printer has been chosen and is installed. The computer is incorrect See Solving print problems on page 137. Visit us at http://solutions.brother.com/. Troubleshooting7 7 Troubleshooting 7 You...
Users Manual - English
Page 126
...the back cover of your document or cut the print resolution. See Installing extra memory on page 84. Reduce the complexity of the printer. Buy a new drum unit to the following table. Set the correct paper that you want to delete the remaining data in the current driver...Cartridge Position Error Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will report problems with the printer. Front Cover is Open Close the front cover of the printer. 7 Fuser Cover is near the end of the printer and put the duplex tray back in the...
...the back cover of your document or cut the print resolution. See Installing extra memory on page 84. Reduce the complexity of the printer. Buy a new drum unit to the following table. Set the correct paper that you want to delete the remaining data in the current driver...Cartridge Position Error Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will report problems with the printer. Front Cover is Open Close the front cover of the printer. 7 Fuser Cover is near the end of the printer and put the duplex tray back in the...
Users Manual - English
Page 127
...or not properly installed. button. Check the LED indication to store jobs. If the problem is curled, straighten it is set to 0 MB. If the paper is still unsolved, the...The RAMDISK size is helpful to print the remaining data in the printer memory. Replace PF KitMP Call your dealer or Brother Customer Service for the MP tray. See Cleaning the paper pick... Or there is indicated. 117 Delete unnecessary macros or fonts. Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper pick up roller...
...or not properly installed. button. Check the LED indication to store jobs. If the problem is curled, straighten it is set to 0 MB. If the paper is still unsolved, the...The RAMDISK size is helpful to print the remaining data in the printer memory. Replace PF KitMP Call your dealer or Brother Customer Service for the MP tray. See Cleaning the paper pick... Or there is indicated. 117 Delete unnecessary macros or fonts. Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper pick up roller...
Users Manual - English
Page 128
.... Set page protection to turn the error message printout on your document: Graphics 1 TrueType Mode 1 Use Printer TrueType® Fonts 1 Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings.... Reduce the complexity of your... panel buttons on page 91. Press Go to identify and clear the error message. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings in the supplied Windows®...
.... Set page protection to turn the error message printout on your document: Graphics 1 TrueType Mode 1 Use Printer TrueType® Fonts 1 Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings.... Reduce the complexity of your... panel buttons on page 91. Press Go to identify and clear the error message. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings in the supplied Windows®...
Users Manual - English
Page 129
.... When printing on the size of paper in Media Type to clear them on page 120.) The printer does not print. Make sure that no error LEDs are using paper that meets Brother recommended paper specifications. (See About paper on page 111. application to print on normal paper, ... that the cable is connected to remove the paper. it back in the printer driver. Clean the paper pick-up the output tray support flap. 1 119 You must set up roller on page 6.) Problem Recommendation The printer does not feed paper. If there is paper in the paper tray...
.... When printing on the size of paper in Media Type to clear them on page 120.) The printer does not print. Make sure that no error LEDs are using paper that meets Brother recommended paper specifications. (See About paper on page 111. application to print on normal paper, ... that the cable is connected to remove the paper. it back in the printer driver. Clean the paper pick-up the output tray support flap. 1 119 You must set up roller on page 6.) Problem Recommendation The printer does not feed paper. If there is paper in the paper tray...
Users Manual - English
Page 133
If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. Troubleshooting f Push down and out of the drum unit.
If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. Troubleshooting f Push down and out of the drum unit.
Users Manual - English
Page 139
...inside of the printer on page 102. The fuser unit may cause the problem. Call Brother Customer Service. Ghost Make sure that you are using. See Replacing the drum unit on page 108. Make sure that you use paper that meets our specifications. Call Brother Customer Service. ...If the printout looks good, the problem is too light, Toner Save Mode may be contaminated. Faint Put in a new drum unit. Conditions such ...
...inside of the printer on page 102. The fuser unit may cause the problem. Call Brother Customer Service. Ghost Make sure that you are using. See Replacing the drum unit on page 108. Make sure that you use paper that meets our specifications. Call Brother Customer Service. ...If the printout looks good, the problem is too light, Toner Save Mode may be contaminated. Faint Put in a new drum unit. Conditions such ...
Users Manual - English
Page 140
... to return the blue tab to clear this print quality problem. (See Positioning the printer on page 5.) If the problem is not solved after printing a few pages, put in the drum unit. Put in the printer driver. The problem may be damaged. Call Brother Customer Service. 7 All black White lines across the page ...
... to return the blue tab to clear this print quality problem. (See Positioning the printer on page 5.) If the problem is not solved after printing a few pages, put in the drum unit. Put in the printer driver. The problem may be damaged. Call Brother Customer Service. 7 All black White lines across the page ...
Users Manual - English
Page 141
... photosensitive drum with a dry cotton swab until the dust or glue on page 102. 131 Troubleshooting Examples of poor print quality Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. See Replacing the drum unit on the surface comes off. Put in...
... photosensitive drum with a dry cotton swab until the dust or glue on page 102. 131 Troubleshooting Examples of poor print quality Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. See Replacing the drum unit on the surface comes off. Put in...