Users Manual - English
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...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
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Identifying your problem and then go to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Pages are printed, but there are fully closed. Paper is inserted properly in the Status... page 120. Other problems See Other problems on page 136. 115 Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. Visit us at http://solutions.brother.com/. If you did not solve your problem with the above checks, identify your problem ...
Identifying your problem and then go to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Pages are printed, but there are fully closed. Paper is inserted properly in the Status... page 120. Other problems See Other problems on page 136. 115 Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. Visit us at http://solutions.brother.com/. If you did not solve your problem with the above checks, identify your problem ...
Users Manual - English
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... to replace the current one. See Control panel buttons on page 120. No Toner Add more memory. See Installing extra memory on page 102. Troubleshooting Error messages in . Buy a new drum unit to print the remaining data in . See Replacing the drum unit on page 91. Open the front... Press Go or Job Cancel. If you want to clear them on page 84. Reduce the complexity of the printer and put the duplex tray back in the printer memory. The paper size you want to delete the remaining data in the current driver setting. Cancel the print job if...
... to replace the current one. See Control panel buttons on page 120. No Toner Add more memory. See Installing extra memory on page 102. Troubleshooting Error messages in . Buy a new drum unit to print the remaining data in . See Replacing the drum unit on page 91. Open the front... Press Go or Job Cancel. If you want to clear them on page 84. Reduce the complexity of the printer and put the duplex tray back in the printer memory. The paper size you want to delete the remaining data in the current driver setting. Cancel the print job if...
Users Manual - English
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...Go. Cancel the print job if you selected in the current driver setting. button. Check the LED indication to store jobs. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch No Paper in Tray 1 or Size Mismatch No...The best combination of these settings will vary depending on your dealer or Brother Customer Service for the MP tray. Replace Laser Unit Replace Toner Toner Low Call your document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 95. Buy ...
...Go. Cancel the print job if you selected in the current driver setting. button. Check the LED indication to store jobs. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch No Paper in Tray 1 or Size Mismatch No...The best combination of these settings will vary depending on your dealer or Brother Customer Service for the MP tray. Replace Laser Unit Replace Toner Toner Low Call your document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 95. Buy ...
Users Manual - English
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...from the Advanced tab of these settings will vary depending on page 91. Press Go to delete the remaining data in the printer memory. The default setting for the error message printout is off. Error message Memory Full Print Overrun Resolution Adapted Action Press ...Auto by printing an error message. Cancel the print job if you want to prevent automatic reduction in the resolution. 118 Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following ...
...from the Advanced tab of these settings will vary depending on page 91. Press Go to delete the remaining data in the printer memory. The default setting for the error message printout is off. Error message Memory Full Print Overrun Resolution Adapted Action Press ...Auto by printing an error message. Cancel the print job if you want to prevent automatic reduction in the resolution. 118 Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following ...
Users Manual - English
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...the jammed paper. (See Paper jams and how to clear them on page 120.) The printer does not print. Make sure that the cable is connected to the printer. Make sure the printer is straight. Troubleshooting Paper handling 7 First, make sure that you are using . from the multi-purpose ... the amount of envelopes you are lit on and that no error LEDs are using paper that meets Brother recommended paper specifications. (See About paper on normal paper, Change the printer driver setting in Media Type to a thin setting. Sometimes it is curled, flatten it creases. If...
...the jammed paper. (See Paper jams and how to clear them on page 120.) The printer does not print. Make sure that the cable is connected to the printer. Make sure the printer is straight. Troubleshooting Paper handling 7 First, make sure that you are using . from the multi-purpose ... the amount of envelopes you are lit on and that no error LEDs are using paper that meets Brother recommended paper specifications. (See About paper on normal paper, Change the printer driver setting in Media Type to a thin setting. Sometimes it is curled, flatten it creases. If...
Users Manual - English
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... remaining jammed paper has been removed from the printer. To prevent injury, when you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. Clear the jammed paper as shown below , you may get burned. Troubleshooting Paper jams and how to clear them 7 Jam...
... remaining jammed paper has been removed from the printer. To prevent injury, when you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. Clear the jammed paper as shown below , you may get burned. Troubleshooting Paper jams and how to clear them 7 Jam...
Users Manual - English
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Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you add new paper. If you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine. The jammed paper will be pulled out...
Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you add new paper. If you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine. The jammed paper will be pulled out...
Users Manual - English
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Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner. d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point.
Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner. d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point.
Users Manual - English
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Troubleshooting f Push down and out of the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
Troubleshooting f Push down and out of the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
Users Manual - English
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Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 Troubleshooting g Put the toner cartridge back into place. h Open the front cover. If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover.
Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 Troubleshooting g Put the toner cartridge back into place. h Open the front cover. If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover.
Users Manual - English
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CAUTION 7 After you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. To prevent injury, when you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. If you do this, you may get burned. 125 Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot.
CAUTION 7 After you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. To prevent injury, when you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. If you do this, you may get burned. 125 Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot.
Users Manual - English
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To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 Clear the jammed paper as follows. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. a Press the cover release button and then open the front cover.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 Clear the jammed paper as follows. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. a Press the cover release button and then open the front cover.
Users Manual - English
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Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the fuser unit. CAUTION After you touch the internal parts of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the printer. 127 c Open the back cover.
Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the fuser unit. CAUTION After you touch the internal parts of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the printer. 127 c Open the back cover.
Users Manual - English
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k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 f Put the drum unit and toner cartridge assembly back in the printer. g Fully close the front and back covers. Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly).
k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 f Put the drum unit and toner cartridge assembly back in the printer. g Fully close the front and back covers. Troubleshooting i Pull the jammed paper out of the printer. h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly).
Users Manual - English
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... drum unit. This section gives information on . Gray background Put in a new drum unit. Rough-surfaced paper may be contaminated. Troubleshooting Improving the print quality 7 If you are using. See Replacing the drum unit on page 102. The fuser unit may clear the...media may cause this problem. Faint Put in a new toner cartridge. Put in the printer Properties tab of poor print quality Recommendation Check the printer's environment. Call Brother Customer Service. Turn off Toner Save Mode in a new drum unit. See Replacing the drum ...
... drum unit. This section gives information on . Gray background Put in a new drum unit. Rough-surfaced paper may be contaminated. Troubleshooting Improving the print quality 7 If you are using. See Replacing the drum unit on page 102. The fuser unit may clear the...media may cause this problem. Faint Put in a new toner cartridge. Put in the printer Properties tab of poor print quality Recommendation Check the printer's environment. Call Brother Customer Service. Turn off Toner Save Mode in a new drum unit. See Replacing the drum ...
Users Manual - English
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... use thinner paper than what you are now using. Check the printer's environment. Call Brother Customer Service. 7 All black White lines across the page Check the printer's environment. A rough surfaced paper or thick print media can cause hollow print. Troubleshooting Examples of poor print quality Recommendation Make sure that you use...
... use thinner paper than what you are now using. Check the printer's environment. Call Brother Customer Service. 7 All black White lines across the page Check the printer's environment. A rough surfaced paper or thick print media can cause hollow print. Troubleshooting Examples of poor print quality Recommendation Make sure that you use...
Users Manual - English
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Troubleshooting Examples of the drum. If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. Clean the primary corona wire inside the drum unit by sliding the blue tab. See About paper on page 6. If you use label sheets for laser printers,... sure that you are not too tight or too loose against the paper stack. Set the paper guides correctly. Call your dealer or Brother Customer Service. Make sure that has clips or staples because they will scratch the surface of poor print quality Recommendation The drum...
Troubleshooting Examples of the drum. If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. Clean the primary corona wire inside the drum unit by sliding the blue tab. See About paper on page 6. If you use label sheets for laser printers,... sure that you are not too tight or too loose against the paper stack. Set the paper guides correctly. Call your dealer or Brother Customer Service. Make sure that has clips or staples because they will scratch the surface of poor print quality Recommendation The drum...
Users Manual - English
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High temperatures and high humidity will cause paper to their original position. 133 See About paper on page 6. If you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. Envelope Creases Note When you ... the stack of paper in the input tray. 7 Make sure that the paper is pulled down when you have been in the paper tray. Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the paper tray. Also, fan the paper stack and then rotate...
High temperatures and high humidity will cause paper to their original position. 133 See About paper on page 6. If you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. Envelope Creases Note When you ... the stack of paper in the input tray. 7 Make sure that the paper is pulled down when you have been in the paper tray. Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the paper tray. Also, fan the paper stack and then rotate...
Users Manual - English
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See Improve Print Output in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows®) or Print Settings on the left and right hand sides are in the up position. Poor Fixing 7 Choose Improve Toner Fixing mode in Media Type settings. 134 Troubleshooting Examples of poor print quality Recommendation Open the back cover and make sure that the two blue levers on page 58 (For Macintosh). If this selection does not provide enough improvement, select Thicker Paper in the printer driver.
See Improve Print Output in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows®) or Print Settings on the left and right hand sides are in the up position. Poor Fixing 7 Choose Improve Toner Fixing mode in Media Type settings. 134 Troubleshooting Examples of poor print quality Recommendation Open the back cover and make sure that the two blue levers on page 58 (For Macintosh). If this selection does not provide enough improvement, select Thicker Paper in the printer driver.