Users Manual - English
Page 6
... as the original owner of enhancements to register your new product, register on your local Brother office. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the 'Solutions' section to learn how to get the most ...Calls must call the country where you in Europe, contact your local Brother Office. http://solutions.brother.com You can be found at : In USA: Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 In Canada: Brother International Corporation (Canada), Ltd. - Marketing Dept. 1, rue Hotel de Ville...
... as the original owner of enhancements to register your new product, register on your local Brother office. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the 'Solutions' section to learn how to get the most ...Calls must call the country where you in Europe, contact your local Brother Office. http://solutions.brother.com You can be found at : In USA: Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 In Canada: Brother International Corporation (Canada), Ltd. - Marketing Dept. 1, rue Hotel de Ville...
Users Manual - English
Page 18
...Troubleshooting ...6-1 LCD messages ...6-1 Error messages ...6-1 Maintenance messages ...6-3 Call service messages ...6-4 Paper jams and how to clear them 6-7 JAM A1 / JAM A2 (paper jam in the paper tray 6-8 JAM B (paper jam at the entrance to the fusing roller 6-9 JAM C (paper jam where the paper comes out of the printer... print quality ...6-16 Q & A ...6-20 Setting up the printer hardware 6-20 Setting up the printer ...6-21 Paper handling ...6-22 Printing ...6-23 A Appendix ...A-1 Printer specifications ...A-1 Printing ...A-1 Features ...A-2 Electrical and mechanical ...A-3 Paper ...
...Troubleshooting ...6-1 LCD messages ...6-1 Error messages ...6-1 Maintenance messages ...6-3 Call service messages ...6-4 Paper jams and how to clear them 6-7 JAM A1 / JAM A2 (paper jam in the paper tray 6-8 JAM B (paper jam at the entrance to the fusing roller 6-9 JAM C (paper jam where the paper comes out of the printer... print quality ...6-16 Q & A ...6-20 Setting up the printer hardware 6-20 Setting up the printer ...6-21 Paper handling ...6-22 Printing ...6-23 A Appendix ...A-1 Printer specifications ...A-1 Printing ...A-1 Features ...A-2 Electrical and mechanical ...A-3 Paper ...
Users Manual - English
Page 63
... below. COVER OPEN Close the Top Cover 3 - 6 CONTROL PANEL When the mark blinks ( ), the indicated toner is displayed on the LCD display shows the current printer status during normal operation as shown below . When toner becomes empty, the indicator disappears completely. LCD messages The message on the first line of error... problems, the display shows the appropriate error message, maintenance message, or call service message so you will change. For more information about these messages, see Troubleshooting in the toner cartridges (K: Black, C: Cyan, M: Magenta, Y: Yellow).
... below. COVER OPEN Close the Top Cover 3 - 6 CONTROL PANEL When the mark blinks ( ), the indicated toner is displayed on the LCD display shows the current printer status during normal operation as shown below . When toner becomes empty, the indicator disappears completely. LCD messages The message on the first line of error... problems, the display shows the appropriate error message, maintenance message, or call service message so you will change. For more information about these messages, see Troubleshooting in the toner cartridges (K: Black, C: Cyan, M: Magenta, Y: Yellow).
Users Manual - English
Page 134
6 Troubleshooting If you do not follow the instructions for using the printer, you may be responsible for the paper trays are closed. Error message TONER EMPTY X Replace the X toner cartridge NO TONER X Install the X toner ... displays the resulting message on the LCD to the following messages appear, the printer will stop operating. Take the appropriate action, referring to alert you bought the printer from or Brother Customer Service. . ILLEGAL TONER Use only Brother genuine toner cartridges. TROUBLESHOOTING 6 - 1 WASTE TONER Replace the waste toner pack. The control panel LCD ...
6 Troubleshooting If you do not follow the instructions for using the printer, you may be responsible for the paper trays are closed. Error message TONER EMPTY X Replace the X toner cartridge NO TONER X Install the X toner ... displays the resulting message on the LCD to the following messages appear, the printer will stop operating. Take the appropriate action, referring to alert you bought the printer from or Brother Customer Service. . ILLEGAL TONER Use only Brother genuine toner cartridges. TROUBLESHOOTING 6 - 1 WASTE TONER Replace the waste toner pack. The control panel LCD ...
Users Manual - English
Page 135
...printer. DOWNLOAD FULL The download buffer of the printer is unable to print the page. Check the printer...printer was powered on specified sizes. MEMORY FULL The printer memory is full and the printer... is full. Error message Remarks NO TRAY 1/2 The indicated paper tray was not detected,install it, or make sure it is no space in the CompactFlash. SIZE ERROR DX Can only Duplex on . Put XX in the paper tray. MEDIA MISMATCH Media mismatch between the Printer... and the Printer Driver setting...to the printer. STORAGE FULL...
...printer. DOWNLOAD FULL The download buffer of the printer is unable to print the page. Check the printer...printer was powered on specified sizes. MEMORY FULL The printer memory is full and the printer... is full. Error message Remarks NO TRAY 1/2 The indicated paper tray was not detected,install it, or make sure it is no space in the CompactFlash. SIZE ERROR DX Can only Duplex on . Put XX in the paper tray. MEDIA MISMATCH Media mismatch between the Printer... and the Printer Driver setting...to the printer. STORAGE FULL...
Users Manual - English
Page 136
...up roller and transfer belt. It is nearly empty. Replace the fusing unit. The waste toner pack is time to replace the fusing unit. TROUBLESHOOTING 6 - 3 It is almost full. cartridge. Replace the waste toner pack. Maintenance messages Error Message K C M Y REPLACE OPC BELT REPLACE... PF KIT2 NEAR WASTE TONER Meaning Action When the mark blinks ( ), the indicated color toner is time to replace the OPC belt Replace the OPC belt cartridge. It is nearly empty. Call your dealer or Brother Customer Service for a replacement of the paper feeding kit 2. K: Black, C: Cyan...
...up roller and transfer belt. It is nearly empty. Replace the fusing unit. The waste toner pack is time to replace the fusing unit. TROUBLESHOOTING 6 - 3 It is almost full. cartridge. Replace the waste toner pack. Maintenance messages Error Message K C M Y REPLACE OPC BELT REPLACE... PF KIT2 NEAR WASTE TONER Meaning Action When the mark blinks ( ), the indicated color toner is time to replace the OPC belt Replace the OPC belt cartridge. It is nearly empty. Call your dealer or Brother Customer Service for a replacement of the paper feeding kit 2. K: Black, C: Cyan...
Users Manual - English
Page 137
...Software 2 interrupt Unknown operator call your dealer or Brother Customer Service. Wait a few seconds, and then turn it on again. Turn off the printer. Turn off the printer. Turn off the printer. Wait a few seconds, and then turn the printer on again. Wait a few seconds, and ... it on again. Turn off the printer. Turn off the printer. Wait a few seconds, and then turn it on again. Turn off the printer. Wait a few seconds, and then turn it on again. 6 - 4 TROUBLESHOOTING Turn off the printer. Turn off the printer. Wait a few seconds, and then...
...Software 2 interrupt Unknown operator call your dealer or Brother Customer Service. Wait a few seconds, and then turn it on again. Turn off the printer. Turn off the printer. Turn off the printer. Wait a few seconds, and then turn the printer on again. Wait a few seconds, and ... it on again. Turn off the printer. Turn off the printer. Wait a few seconds, and then turn it on again. Turn off the printer. Wait a few seconds, and then turn it on again. 6 - 4 TROUBLESHOOTING Turn off the printer. Turn off the printer. Wait a few seconds, and then...
Users Manual - English
Page 138
... turn it on again. Yellow switching solenoid error Turn off the printer. Cyan switching solenoid error Turn off the printer. Wait a few seconds, and then turn it on again. Main motor error Turn off the printer. Wait a few seconds, and then turn it on again.... then turn it on again. Black switching clutch error Turn off the printer. Wait a few seconds, and then turn it on again. Magenta switching solenoid error Turn off the printer. Developing motor error Turn off the printer. TROUBLESHOOTING 6 - 5 Wait a few seconds, and then turn it on again...
... turn it on again. Yellow switching solenoid error Turn off the printer. Cyan switching solenoid error Turn off the printer. Wait a few seconds, and then turn it on again. Main motor error Turn off the printer. Wait a few seconds, and then turn it on again.... then turn it on again. Black switching clutch error Turn off the printer. Wait a few seconds, and then turn it on again. Magenta switching solenoid error Turn off the printer. Developing motor error Turn off the printer. TROUBLESHOOTING 6 - 5 Wait a few seconds, and then turn it on again...
Users Manual - English
Page 139
... Turn off the printer. Wait 15 minutes, and then turn it on again. Wait a few seconds, and then turn it on again. Wait a few seconds, and 2 then turn it on again. Wait a few seconds, and then turn it on again. 6 - 6 TROUBLESHOOTING Wait a few seconds...temperature low error Turn off the printer. Laser power error Turn off the printer. Duplex motor error Turn off the printer. Fuser AC OFF error Turn off the printer. Wait 15 minutes, and then turn it on again. Laser fan error Turn off the printer. Wait 15 minutes, and then...
... Turn off the printer. Wait 15 minutes, and then turn it on again. Wait a few seconds, and then turn it on again. Wait a few seconds, and 2 then turn it on again. Wait a few seconds, and then turn it on again. 6 - 6 TROUBLESHOOTING Wait a few seconds...temperature low error Turn off the printer. Laser power error Turn off the printer. Duplex motor error Turn off the printer. Fuser AC OFF error Turn off the printer. Wait 15 minutes, and then turn it on again. Laser fan error Turn off the printer. Wait 15 minutes, and then...
Users Manual - English
Page 140
... a paper jam has occurred, data usually stays in the paper tray, inside the printer, the printer will resume printing automatically. If the error message still appears on the next few pages to remove the jammed paper. TROUBLESHOOTING 6 - 7 After you where to find the jammed paper. Paper jam where the... paper comes out of the following message may be more paper jammed somewhere else. Press Go to continue. Paper jams and how to clear them If paper jams inside the printer, at the...
... a paper jam has occurred, data usually stays in the paper tray, inside the printer, the printer will resume printing automatically. If the error message still appears on the next few pages to remove the jammed paper. TROUBLESHOOTING 6 - 7 After you where to find the jammed paper. Paper jam where the... paper comes out of the following message may be more paper jammed somewhere else. Press Go to continue. Paper jams and how to clear them If paper jams inside the printer, at the...
Users Manual - English
Page 141
...; After removing the jammed paper, and the next printed page is any jammed paper where the paper comes out, remove it. 5 Close the back cover. 6 - 8 TROUBLESHOOTING To prevent this, please turn the paper over. Do not use the following paper: ■ Bent/curled paper ■ Moist paper ■ Paper that does... in the paper tray, follow these steps: 1 Pull out the paper tray. 2 Take out the jammed paper. Figure 6-2 3 Put the paper tray back in the printer. 4 Open the back cover. ■ Do not touch the toner surface of the jammed paper.
...; After removing the jammed paper, and the next printed page is any jammed paper where the paper comes out, remove it. 5 Close the back cover. 6 - 8 TROUBLESHOOTING To prevent this, please turn the paper over. Do not use the following paper: ■ Bent/curled paper ■ Moist paper ■ Paper that does... in the paper tray, follow these steps: 1 Pull out the paper tray. 2 Take out the jammed paper. Figure 6-2 3 Put the paper tray back in the printer. 4 Open the back cover. ■ Do not touch the toner surface of the jammed paper.
Users Manual - English
Page 142
... roller is caught in the registration roller, remove the jammed paper by holding it with both hands and pulling it slowly toward you . Figure 6-4 TROUBLESHOOTING 6 - 9 If you have the duplex unit installed, open the duplex back cover and then duplex inside unit first before open the back cover ...of the printer). Remove the paper carefully. Figure 6-3 3 If the paper is extremely hot during operation. JAM B (paper jam at the entrance to the fusing roller) JAM...
... roller is caught in the registration roller, remove the jammed paper by holding it with both hands and pulling it slowly toward you . Figure 6-4 TROUBLESHOOTING 6 - 9 If you have the duplex unit installed, open the duplex back cover and then duplex inside unit first before open the back cover ...of the printer). Remove the paper carefully. Figure 6-3 3 If the paper is extremely hot during operation. JAM B (paper jam at the entrance to the fusing roller) JAM...
Users Manual - English
Page 143
Figure 6-6 6 Remove the jammed paper at the back of the printer by holding it slowly toward you. Figure 6-7 7 Lock the fusing unit pressure release levers and close the top cover. 8 Close the back cover. 6 - 10 TROUBLESHOOTING Figure 6-5 5 Release the fusing unit pressure release levers on both hands and pulling it with both sides. If the paper is caught in the fusing roller, follow the steps below: 4 Open the back cover.
Figure 6-6 6 Remove the jammed paper at the back of the printer by holding it slowly toward you. Figure 6-7 7 Lock the fusing unit pressure release levers and close the top cover. 8 Close the back cover. 6 - 10 TROUBLESHOOTING Figure 6-5 5 Release the fusing unit pressure release levers on both hands and pulling it with both sides. If the paper is caught in the fusing roller, follow the steps below: 4 Open the back cover.
Users Manual - English
Page 144
Figure 6-8 2 Remove the jammed paper by pulling it out slowly. JAM C (paper jam where the paper comes out of the printer) JAM C If paper has passed behind the back cover and there is a paper jam where the paper comes out, follow the steps below: If you have the duplex unit installed, open the duplex back cover and then the duplex inside unit first before opening the back cover of the printer. 1 Open the back cover and release the fusing unit pressure release levers. Figure 6-9 TROUBLESHOOTING 6 - 11
Figure 6-8 2 Remove the jammed paper by pulling it out slowly. JAM C (paper jam where the paper comes out of the printer) JAM C If paper has passed behind the back cover and there is a paper jam where the paper comes out, follow the steps below: If you have the duplex unit installed, open the duplex back cover and then the duplex inside unit first before opening the back cover of the printer. 1 Open the back cover and release the fusing unit pressure release levers. Figure 6-9 TROUBLESHOOTING 6 - 11
Users Manual - English
Page 145
3 Reset the fusing unit pressure release levers. 4 Close the back cover. Figure 6-10 Figure 6-11 6 - 12 TROUBLESHOOTING
3 Reset the fusing unit pressure release levers. 4 Close the back cover. Figure 6-10 Figure 6-11 6 - 12 TROUBLESHOOTING
Users Manual - English
Page 146
Figure 6-13 TROUBLESHOOTING 6 - 13 JAM D (paper jam in the lower part of the duplex unit) JAM D If there is a paper jam in the lower part of the duplex unit, follow these steps: 1 Open the duplex back cover. Figure 6-12 2 Remove the jammed paper by pulling it out slowly. 3 Close the duplex back cover.
Figure 6-13 TROUBLESHOOTING 6 - 13 JAM D (paper jam in the lower part of the duplex unit) JAM D If there is a paper jam in the lower part of the duplex unit, follow these steps: 1 Open the duplex back cover. Figure 6-12 2 Remove the jammed paper by pulling it out slowly. 3 Close the duplex back cover.
Users Manual - English
Page 147
Figure 6-14 Figure 6-15 6 - 14 TROUBLESHOOTING JAM E (paper jam in the upper part of the duplex unit) JAM E If there is a paper jam in the upper part of the duplex unit, follow these steps: 1 Open the duplex back cover. 2 Open the duplex inside unit.
Figure 6-14 Figure 6-15 6 - 14 TROUBLESHOOTING JAM E (paper jam in the upper part of the duplex unit) JAM E If there is a paper jam in the upper part of the duplex unit, follow these steps: 1 Open the duplex back cover. 2 Open the duplex inside unit.
Users Manual - English
Page 148
Figure 6-16 4 If the jammed paper is caught in the lower exit of the duplex unit, remove the jammed paper by pulling it by rotating the green pinch roller downwards to feed the paper out through the exit of the duplex unit, remove it out slowly. TROUBLESHOOTING 6 - 15 Figure 6-17 5 Close the duplex inside unit and the duplex back cover. 3 If the paper is at the upper exit of the unit.
Figure 6-16 4 If the jammed paper is caught in the lower exit of the duplex unit, remove the jammed paper by pulling it by rotating the green pinch roller downwards to feed the paper out through the exit of the duplex unit, remove it out slowly. TROUBLESHOOTING 6 - 15 Figure 6-17 5 Close the duplex inside unit and the duplex back cover. 3 If the paper is at the upper exit of the unit.
Users Manual - English
Page 149
.... abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Identify the missing color and replace that the back cover is closed properly. 3) Check that the...or unclear on the whole page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Recommendation 1) Check that the printer is on a solid level surface. 2) Check that the back cover is closed... not lie with a new one of the examples below . 6 - 16 TROUBLESHOOTING Examples of poor print quality White lines or bands or ribbing across the page...
.... abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Identify the missing color and replace that the back cover is closed properly. 3) Check that the...or unclear on the whole page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Recommendation 1) Check that the printer is on a solid level surface. 2) Check that the back cover is closed... not lie with a new one of the examples below . 6 - 16 TROUBLESHOOTING Examples of poor print quality White lines or bands or ribbing across the page...
Users Manual - English
Page 150
...cover is closed properly. 2) Check that the front cover is closed properly. 3) Identify the missing color and check that the room temperature is installed properly. 4) Replace the toner cartridge. 5) Replace the OPC belt cartridge. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. TROUBLESHOOTING 6 - 17 abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ...
...cover is closed properly. 2) Check that the front cover is closed properly. 3) Identify the missing color and check that the room temperature is installed properly. 4) Replace the toner cartridge. 5) Replace the OPC belt cartridge. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. TROUBLESHOOTING 6 - 17 abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ...