Users Manual - English
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...machine ...95 5 Troubleshooting 99 Identifying your problem ...99 Error messages in the Status Monitor 100 Paper handling ...102 Paper jams and how to clear them ...104 Improving the print quality...111 Solving print problems ...118 Network problems (HL-2250DN / HL-2270DW only 119 Other ...HL-2250DN / HL-2270DW only 129 How to use Web Based Management (Web browser 129 Symbol and character sets list...130 Quick reference for bar code control commands (HL-2250DN / HL-2270DW only) ...132 Print bar codes or expanded characters 132 B Appendix (for Europe and Other Countries) 139 Brother ...
...machine ...95 5 Troubleshooting 99 Identifying your problem ...99 Error messages in the Status Monitor 100 Paper handling ...102 Paper jams and how to clear them ...104 Improving the print quality...111 Solving print problems ...118 Network problems (HL-2250DN / HL-2270DW only 119 Other ...HL-2250DN / HL-2270DW only 129 How to use Web Based Management (Web browser 129 Symbol and character sets list...130 Quick reference for bar code control commands (HL-2250DN / HL-2270DW only) ...132 Print bar codes or expanded characters 132 B Appendix (for Europe and Other Countries) 139 Brother ...
Users Manual - English
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5 Troubleshooting 5 You can correct most problems by yourself. Visit us at http://solutions.brother.com/. Identifying your problem and then go to the page suggested below. Machine's LEDs are flashing See LEDs (Light Emitting Diodes) on page 53. ... the paper tray. The interface cable is securely connected to the correct machine port. Machine does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
5 Troubleshooting 5 You can correct most problems by yourself. Visit us at http://solutions.brother.com/. Identifying your problem and then go to the page suggested below. Machine's LEDs are flashing See LEDs (Light Emitting Diodes) on page 53. ... the paper tray. The interface cable is securely connected to the correct machine port. Machine does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Users Manual - English
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... the drum unit on page 78. 5 See Cleaning the corona wire on page 3. Load the same size paper that meets Brother's recommended paper specifications. See Acceptable paper and other print media on page 84. If your document or lower the print resolution. 100 Cancel...Monitor on page 104. If the manual feed slot is installed properly. The drum unit will report problems with a new one. Troubleshooting Error messages in the Status Monitor 5 The Status Monitor will need to turn it . Make sure you use paper that you selected in...
... the drum unit on page 78. 5 See Cleaning the corona wire on page 3. Load the same size paper that meets Brother's recommended paper specifications. See Acceptable paper and other print media on page 84. If your document or lower the print resolution. 100 Cancel...Monitor on page 104. If the manual feed slot is installed properly. The drum unit will report problems with a new one. Troubleshooting Error messages in the Status Monitor 5 The Status Monitor will need to turn it . Make sure you use paper that you selected in...
Users Manual - English
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... straight. See Replacing the toner cartridge on page 3. Load the same size paper that meets Brother's recommended paper specifications. See Cleaning the paper pick-up roller on page 3.) TONER ENDED Replace...put a new stack of paper in the paper tray, make sure it ready for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only. 101 PRINT OVERRUN Press Go to identify the error. See Service ... pick-up roller. See Go button on page 71. Troubleshooting Error message Action NO PAPER T1 The paper tray may be out of paper or ...
... straight. See Replacing the toner cartridge on page 3. Load the same size paper that meets Brother's recommended paper specifications. See Cleaning the paper pick-up roller on page 3.) TONER ENDED Replace...put a new stack of paper in the paper tray, make sure it ready for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only. 101 PRINT OVERRUN Press Go to identify the error. See Service ... pick-up roller. See Go button on page 71. Troubleshooting Error message Action NO PAPER T1 The paper tray may be out of paper or ...
Users Manual - English
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...not feed paper from the manual feed slot. When printing on the machine control panel. Make sure that you are using paper that meets Brother's recommended paper specifications. (See Acceptable paper and other print media on page 3.) Problem Recommendation The machine does not feed paper. If ...there is paper in the page setup or document setup menu of the printer driver. Troubleshooting Paper handling 5 First, make sure it creases. 102 If the paper is helpful to print on page 93.
...not feed paper from the manual feed slot. When printing on the machine control panel. Make sure that you are using paper that meets Brother's recommended paper specifications. (See Acceptable paper and other print media on page 3.) Problem Recommendation The machine does not feed paper. If ...there is paper in the page setup or document setup menu of the printer driver. Troubleshooting Paper handling 5 First, make sure it creases. 102 If the paper is helpful to print on page 93.
Users Manual - English
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Recommendation Lift up the output tray support flap 2. 103 Troubleshooting Problem The paper slides off , lift up the output tray support flap 1. 5 If the paper curls and slides off the top output tray.
Recommendation Lift up the output tray support flap 2. 103 Troubleshooting Problem The paper slides off , lift up the output tray support flap 1. 5 If the paper curls and slides off the top output tray.
Users Manual - English
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...will be extremely hot. Then try printing again. 104 Clear the jammed paper as shown below , you have just used the printer, some internal parts will resume printing automatically. If the machine still does not start printing automatically, press Go. If the machine does not start printing, check... that all the remaining jammed paper has been removed from the machine. Troubleshooting Paper jams and how to the print quality, DO NOT touch the shaded parts shown in the illustrations. Wait at least 10 minutes ...
...will be extremely hot. Then try printing again. 104 Clear the jammed paper as shown below , you have just used the printer, some internal parts will resume printing automatically. If the machine still does not start printing automatically, press Go. If the machine does not start printing, check... that all the remaining jammed paper has been removed from the machine. Troubleshooting Paper jams and how to the print quality, DO NOT touch the shaded parts shown in the illustrations. Wait at least 10 minutes ...
Users Manual - English
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... the drum unit and toner cartridge assembly, or this may release the paper so you have installed both a toner cartridge and a drum unit in your Brother machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in the machine. a ... jams. • Please confirm that you can pull it out of paper from the paper tray and straighten the stack when you add new paper. Troubleshooting Note • Always remove all paper from feeding through the machine at least 10 minutes to cool down. 5 b Slowly take out the drum unit ...
... the drum unit and toner cartridge assembly, or this may release the paper so you have installed both a toner cartridge and a drum unit in your Brother machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in the machine. a ... jams. • Please confirm that you can pull it out of paper from the paper tray and straighten the stack when you add new paper. Troubleshooting Note • Always remove all paper from feeding through the machine at least 10 minutes to cool down. 5 b Slowly take out the drum unit ...
Users Manual - English
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d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in at this point. e Use both hands to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. 5 c Close the front cover. Note Do not put the drum unit and toner cartridge assembly on a piece of the machine. Troubleshooting IMPORTANT • We recommend that you accidentally spill or scatter toner. • To prevent damage to slowly pull out the jammed paper. 106
d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in at this point. e Use both hands to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. 5 c Close the front cover. Note Do not put the drum unit and toner cartridge assembly on a piece of the machine. Troubleshooting IMPORTANT • We recommend that you accidentally spill or scatter toner. • To prevent damage to slowly pull out the jammed paper. 106
Users Manual - English
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i Close the fuser cover and the back cover (face-up output tray). g Pull down the tabs at the left and right hand sides to open the fuser cover (1). 5 1 h Using both hands, gently pull the jammed paper out of the fuser unit. Troubleshooting f Open the back cover (face-up output tray). 107
i Close the fuser cover and the back cover (face-up output tray). g Pull down the tabs at the left and right hand sides to open the fuser cover (1). 5 1 h Using both hands, gently pull the jammed paper out of the fuser unit. Troubleshooting f Open the back cover (face-up output tray). 107
Users Manual - English
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m Put the duplex tray back in the machine. 108 l Make sure that the jammed paper does not remain under the machine from static electricity. Troubleshooting j Pull the duplex tray completely out of the machine. 5 k Pull the jammed paper out of the machine or the duplex tray.
m Put the duplex tray back in the machine. 108 l Make sure that the jammed paper does not remain under the machine from static electricity. Troubleshooting j Pull the duplex tray completely out of the machine. 5 k Pull the jammed paper out of the machine or the duplex tray.
Users Manual - English
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If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. • To avoid print quality problems, DO NOT touch the shaded parts shown in the machine. Clear the jammed paper if there is any inside the drum unit. 5 IMPORTANT • Handle the toner cartridge carefully. Troubleshooting n Put the paper tray firmly back in the illustrations. 109 o Push down the green lock lever and take the toner cartridge out of the drum unit.
If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. • To avoid print quality problems, DO NOT touch the shaded parts shown in the machine. Clear the jammed paper if there is any inside the drum unit. 5 IMPORTANT • Handle the toner cartridge carefully. Troubleshooting n Put the paper tray firmly back in the illustrations. 109 o Push down the green lock lever and take the toner cartridge out of the drum unit.
Users Manual - English
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If you hear it lock into the machine. Put the drum unit and toner cartridge assembly back into place. s Make sure that the Error LED is off and then, the Ready LED lights. If the machine does not start printing automatically, press Go. 110 r Close the front cover. Troubleshooting p Put the toner cartridge back into the drum unit until you put the cartridge in properly, the green lock lever will lift automatically. 5 q Open the front cover.
If you hear it lock into the machine. Put the drum unit and toner cartridge assembly back into place. s Make sure that the Error LED is off and then, the Ready LED lights. If the machine does not start printing automatically, press Go. 110 r Close the front cover. Troubleshooting p Put the toner cartridge back into the drum unit until you put the cartridge in properly, the green lock lever will lift automatically. 5 q Open the front cover.
Users Manual - English
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Troubleshooting Improving the print quality 5 If you have a print quality problem, print a test page first (see Print a test page on page 43 (For Macintosh). Put in a new toner cartridge. Using non-Brother supplies may be on , may cause this problem. Conditions such as high temperatures and high humidity can increase the amount... (For Windows®) or Basic tab of Print Settings (For Macintosh) of background shading. Conditions such as humidity, high temperatures, and so on . Call your Brother dealer or Brother Customer Service. 111
Troubleshooting Improving the print quality 5 If you have a print quality problem, print a test page first (see Print a test page on page 43 (For Macintosh). Put in a new toner cartridge. Using non-Brother supplies may be on , may cause this problem. Conditions such as high temperatures and high humidity can increase the amount... (For Windows®) or Basic tab of Print Settings (For Macintosh) of background shading. Conditions such as humidity, high temperatures, and so on . Call your Brother dealer or Brother Customer Service. 111
Users Manual - English
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... unit may be contaminated. Call Brother Customer Service. Make sure that you use paper that meets our specifications. Put in a new drum unit. Lines across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Make sure that you are now using. Check the machine's environment. Troubleshooting Examples of paper is not...
... unit may be contaminated. Call Brother Customer Service. Make sure that you use paper that meets our specifications. Put in a new drum unit. Lines across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Make sure that you are now using. Check the machine's environment. Troubleshooting Examples of paper is not...
Users Manual - English
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... Clean the drum 94 mm (3.71 in a new toner cartridge. See Replacing the toner cartridge on page 86) The drum unit may be damaged. Troubleshooting Examples of the drum. If the unpacked drum unit is not solved after printing a few pages, put in direct sunlight or room light, the...
... Clean the drum 94 mm (3.71 in a new toner cartridge. See Replacing the toner cartridge on page 86) The drum unit may be damaged. Troubleshooting Examples of the drum. If the unpacked drum unit is not solved after printing a few pages, put in direct sunlight or room light, the...
Users Manual - English
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See Cleaning the corona wire on page 71. Put in a new drum unit. Call your dealer or Brother Customer Printed pages have been in the paper tray. Put in a new drum unit. White lines down the page AaAa0bBbc1CBdDec2EfCgdF3hGDie4jHk Page skewed Curled or wavy ... page 13. The paper tray may be damaged. Also, fan the paper stack and then rotate the paper 180 in Other Print Options... Troubleshooting Examples of the primary corona wire is loaded properly in a new toner cartridge. See Replacing the drum unit on page 3. Check the paper type...
See Cleaning the corona wire on page 71. Put in a new drum unit. Call your dealer or Brother Customer Printed pages have been in the paper tray. Put in a new drum unit. White lines down the page AaAa0bBbc1CBdDec2EfCgdF3hGDie4jHk Page skewed Curled or wavy ... page 13. The paper tray may be damaged. Also, fan the paper stack and then rotate the paper 180 in Other Print Options... Troubleshooting Examples of the primary corona wire is loaded properly in a new toner cartridge. See Replacing the drum unit on page 3. Check the paper type...
Users Manual - English
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... envelope. 5 Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position. 115 Troubleshooting Examples of paper in the tray or try rotating the paper 180 in the input tray. Make sure that the paper is loaded...
... envelope. 5 Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position. 115 Troubleshooting Examples of paper in the tray or try rotating the paper 180 in the input tray. Make sure that the paper is loaded...
Users Manual - English
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Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. See Improve Print Output in Media Type settings. 116 If this selection does not ...
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. See Improve Print Output in Media Type settings. 116 If this selection does not ...
Users Manual - English
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... direction of poor print quality Curled Recommendation Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. Troubleshooting Examples of the arrow. 1 5 2 2 1 2 117
... direction of poor print quality Curled Recommendation Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. Troubleshooting Examples of the arrow. 1 5 2 2 1 2 117