Service Guide
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for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN S500 Smartphone Service Guide Service guide files and updates are available on the ACER/CSD web;
for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN S500 Smartphone Service Guide Service guide files and updates are available on the ACER/CSD web;
Service Guide
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Revision History Please refer to the table below for the updates made on the S500 smartphone service guide. Date 28-Aug-2012 Chapter Initial release Updates II
Revision History Please refer to the table below for the updates made on the S500 smartphone service guide. Date 28-Aug-2012 Chapter Initial release Updates II
Service Guide
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Acer Incorporated makes no representations or warranties, either expressed of implied, with respect to change without the prior written permission of all necessary servicing, repair, and any incidental or consequential damage resulting from any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without notice. Intel is ". III No part of this publication may be reproduced, transmitted, transcribed...
Acer Incorporated makes no representations or warranties, either expressed of implied, with respect to change without the prior written permission of all necessary servicing, repair, and any incidental or consequential damage resulting from any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without notice. Intel is ". III No part of this publication may be reproduced, transmitted, transcribed...
Service Guide
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Alerts you to do specific actions, relevant to the accomplishment of additional Information related to any damage that appear on screen. IV Gives bits and pieces of procedure. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPOTENT Denotes actual messages that might result from doing or not doing specific actions.
Alerts you to do specific actions, relevant to the accomplishment of additional Information related to any damage that appear on screen. IV Gives bits and pieces of procedure. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPOTENT Denotes actual messages that might result from doing or not doing specific actions.
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... parts for whatever reason, a part number change is made, it supports, please read the following general information. 1. You must use the list provided by your regional web or channel. V For ACER-AUTHORIZED SERVICE PROVIDER, your regional office MAY have a DIFFERENT part number code to extend the functionality of this information and the product it will NOT be noticed in the printed Service Guide. If, for repair and service...
... parts for whatever reason, a part number change is made, it supports, please read the following general information. 1. You must use the list provided by your regional web or channel. V For ACER-AUTHORIZED SERVICE PROVIDER, your regional office MAY have a DIFFERENT part number code to extend the functionality of this information and the product it will NOT be noticed in the printed Service Guide. If, for repair and service...
Service Guide
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System Specifications ...1 Software Upgrade (SD Download 7 Machine Disassembly and Replacement 11 Diagnostics ...31 Serial Number Definition ...54 FRU (Field Replaceable Unit) List 55 S500 Smartphone Exploded Diagram ...55 S500 Smartphone Spare Parts List...56 Online Support Information...60 VI
System Specifications ...1 Software Upgrade (SD Download 7 Machine Disassembly and Replacement 11 Diagnostics ...31 Serial Number Definition ...54 FRU (Field Replaceable Unit) List 55 S500 Smartphone Exploded Diagram ...55 S500 Smartphone Spare Parts List...56 Online Support Information...60 VI
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... 12 MMS, SMS Wireless LAN IEEE 802.11a/b/g/n, support WAPI in China SKU. Support WiFi-direct. Bluetooth Bluetooth® 3.0+HS. GPS GPS, A-GPS with 3 lanes interface. 60 FPS. WCN3660 Camera Main camera: 8MP Camera with Auto Focus with one LED flashlight Front camera: HD (1280x720) Fixed Focus camera Expansibility Micro SD card slot, up to control Wireless-Display contents. Wireless-Display. Dimensions 127(L) x 65...
... 12 MMS, SMS Wireless LAN IEEE 802.11a/b/g/n, support WAPI in China SKU. Support WiFi-direct. Bluetooth Bluetooth® 3.0+HS. GPS GPS, A-GPS with 3 lanes interface. 60 FPS. WCN3660 Camera Main camera: 8MP Camera with Auto Focus with one LED flashlight Front camera: HD (1280x720) Fixed Focus camera Expansibility Micro SD card slot, up to control Wireless-Display contents. Wireless-Display. Dimensions 127(L) x 65...
Service Guide
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Android button Side keys: - Camera Button Power Voltage range/frequency: 100 ~ 240V AC, 50/60 HZ DC Adaptor, 5V/1A, Micro-USB Software (pre-loaded) (Acer Update) Google Service Support Document Viewer support for fingertip Buttons: - Volume Up/Down - Power Button - Built-in Browser acer FOTA GSM, GPRS, EDGE, WCDMA, HSDPA, HSDPA+ data connection service Acer Exclusive Applications Power IME: T9 or Swiftkey (by : > 355 hours, Talk Time: > 6.5 hours Ergonomic Design Touch Window for mail attachment...
Android button Side keys: - Camera Button Power Voltage range/frequency: 100 ~ 240V AC, 50/60 HZ DC Adaptor, 5V/1A, Micro-USB Software (pre-loaded) (Acer Update) Google Service Support Document Viewer support for fingertip Buttons: - Volume Up/Down - Power Button - Built-in Browser acer FOTA GSM, GPRS, EDGE, WCDMA, HSDPA, HSDPA+ data connection service Acer Exclusive Applications Power IME: T9 or Swiftkey (by : > 355 hours, Talk Time: > 6.5 hours Ergonomic Design Touch Window for mail attachment...
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Connect USB cable Press to turn the smartphone on /off . 3.5 mm headset jack, connect to display data, phone content and enter information. Increases or decreases the phone volume The top cover of the device The end cover of the device HD (1280x720) Fixed Focus camera Detect the presence of nearby objects without any physical contact A small sensor that changes its resistance when light shines on the touch screen. 4.8" HXGA...
Connect USB cable Press to turn the smartphone on /off . 3.5 mm headset jack, connect to display data, phone content and enter information. Increases or decreases the phone volume The top cover of the device The end cover of the device HD (1280x720) Fixed Focus camera Detect the presence of nearby objects without any physical contact A small sensor that changes its resistance when light shines on the touch screen. 4.8" HXGA...
Service Guide
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... Specifications and Configurations Processor Item Qualcomm Specification Qualcomm MSM 8260A, Dual Core 1.5GHz 4.8" TFT - LCD Item Display resolution Support colors Touch lens 1280 x 720, HiMax HX8392-A 16M 127(L) x 65.8(W) x 9.9 (H) mm Specification Battery Item Battery Capacity AC input voltage AC input current DC output voltage DC output current Full charge time Talk time Standby Specification 1460 mAh (minimum capacity), Lithium-ion battery cell, rechargeable and replaceable battery...
... Specifications and Configurations Processor Item Qualcomm Specification Qualcomm MSM 8260A, Dual Core 1.5GHz 4.8" TFT - LCD Item Display resolution Support colors Touch lens 1280 x 720, HiMax HX8392-A 16M 127(L) x 65.8(W) x 9.9 (H) mm Specification Battery Item Battery Capacity AC input voltage AC input current DC output voltage DC output current Full charge time Talk time Standby Specification 1460 mAh (minimum capacity), Lithium-ion battery cell, rechargeable and replaceable battery...
Service Guide
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... upgrade Acer S500 images (SD/SDs). Support ROM image upgrade without PC - Support image file integrity check Abstract • This document will descript how to use SD card to perform SD download 1. Support ROM image upgrade with default NV item update - Support display image download progress bar upon screen - Device turn off Chapter 2 7 Support ROM image upgrade between different SKUs - Double click SD/SDs, Copy update.zip from SD/SDs to perform image upgrade, it supports below features - Software Upgrade...
... upgrade Acer S500 images (SD/SDs). Support ROM image upgrade without PC - Support image file integrity check Abstract • This document will descript how to use SD card to perform SD download 1. Support ROM image upgrade with default NV item update - Support display image download progress bar upon screen - Device turn off Chapter 2 7 Support ROM image upgrade between different SKUs - Double click SD/SDs, Copy update.zip from SD/SDs to perform image upgrade, it supports below features - Software Upgrade...
Service Guide
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... the final product color or configuration. The screws for maintenance and troubleshooting. IMPORTANT: Cover the work area with the corresponding components to avoid mismatch when putting back the components. 2. The adhesives, Gaskets and foil conductors cannot be re-used . (Except this one, Gasket_Middle_Unibody_A5Q.) Related Information The product previews seen in size. Machine Disassembly and Replacement Chapter 3 This...
... the final product color or configuration. The screws for maintenance and troubleshooting. IMPORTANT: Cover the work area with the corresponding components to avoid mismatch when putting back the components. 2. The adhesives, Gaskets and foil conductors cannot be re-used . (Except this one, Gasket_Middle_Unibody_A5Q.) Related Information The product previews seen in size. Machine Disassembly and Replacement Chapter 3 This...
Service Guide
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... General Information Pre-disassembly Instructions IMPORTANT: Before proceeding with a clean, dry, lint-free cloth to the system. 2. Observe the order of the sequence to avoid damage to any of the power to protect the LCD panel. 4. Unplugs the USB adaptor and all other cables from the system. 3. NOTE: Torque is 0.9±0.1kgf/mm and driver speed is...
... General Information Pre-disassembly Instructions IMPORTANT: Before proceeding with a clean, dry, lint-free cloth to the system. 2. Observe the order of the sequence to avoid damage to any of the power to protect the LCD panel. 4. Unplugs the USB adaptor and all other cables from the system. 3. NOTE: Torque is 0.9±0.1kgf/mm and driver speed is...
Service Guide
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4. Chapter 3 26 Make sure vibrator cable didn't interfere with MB. Screw one screw and connect four cable connectors.
4. Chapter 3 26 Make sure vibrator cable didn't interfere with MB. Screw one screw and connect four cable connectors.
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... you change MB, you should process below items 1. Replace IMEI label which go with functions as following. - S500 Service Tool provides users with spare part MB 5. Read/Write 22 characters Code SN, - A9 device driver is required. Calibrate P-sensor, Light-sensor, Accelerometer and Gyro-sensor 3. Light-sensor calibration, - Read Cloud UUID, - Proximity-sensor calibration, - Get SIM Lock key, - Required Microsoft .NET Framework 2.0 is required. Set SIM Lock data. 2. Flash correct OS S500 Service...
... you change MB, you should process below items 1. Replace IMEI label which go with functions as following. - S500 Service Tool provides users with spare part MB 5. Read/Write 22 characters Code SN, - A9 device driver is required. Calibrate P-sensor, Light-sensor, Accelerometer and Gyro-sensor 3. Light-sensor calibration, - Read Cloud UUID, - Proximity-sensor calibration, - Get SIM Lock key, - Required Microsoft .NET Framework 2.0 is required. Set SIM Lock data. 2. Flash correct OS S500 Service...
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... 4 32 Application Name and Version Reboot SIM Lock Sensor Calibration DIAG Port ADB Port Status Monitor Name Reboot DIAG Port ADB Port Status Monitor What it means The device will indicate the running status of process. 4. Acer diagnostic port status The gray icon indicates that device was not found . UI features. Getting started Launch the Acer Servide Tool Turn on the S500, enable USB debugging mode and connect to do...
... 4 32 Application Name and Version Reboot SIM Lock Sensor Calibration DIAG Port ADB Port Status Monitor Name Reboot DIAG Port ADB Port Status Monitor What it means The device will indicate the running status of process. 4. Acer diagnostic port status The gray icon indicates that device was not found . UI features. Getting started Launch the Acer Servide Tool Turn on the S500, enable USB debugging mode and connect to do...
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Activate To activate the SIM Lock mechanism. - Status Monitor will indicate the process PASS or FAIL. Chapter 4 34 - Set Data This function allows users to get SIM Lock control key and unblock key. Get Key This function allows users to change the SIM Lock setting through MCC/MNC content. MCC : Mobile Country Code. If it does not function properly in reading data please restart the device to try again. - MNC : Mobile Network Code. Deactivate To deactivate the SIM Lock mechanism. -
Activate To activate the SIM Lock mechanism. - Status Monitor will indicate the process PASS or FAIL. Chapter 4 34 - Set Data This function allows users to get SIM Lock control key and unblock key. Get Key This function allows users to change the SIM Lock setting through MCC/MNC content. MCC : Mobile Country Code. If it does not function properly in reading data please restart the device to try again. - MNC : Mobile Network Code. Deactivate To deactivate the SIM Lock mechanism. -
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Install diagnostic tool Install S500 USB driver Enable USB debugging mode Tap " Setting" Tap " { } Developer options" Chapter 4 35 S500 Diagnostic Tool 1.
Install diagnostic tool Install S500 USB driver Enable USB debugging mode Tap " Setting" Tap " { } Developer options" Chapter 4 35 S500 Diagnostic Tool 1.
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UI feature Tap " Menu" icon at Home screen then run " DiagTool_A9" S500 diagnostic tool main screen feature Passed test items show on the folder " /data/data/Diagnostic.Fac/files/DiagTool_A9/"： TestResult：record the test result TestLog.txt &TestPos.txt：record test steps TestResult log show numbers mapping below meanings for every test item - 0: Default value - 1: Fail - 2: Pass Chapter 4 37 Failed test items show red background Project name and version show green background; 2. For example:DiagTool_A9_v1.006 DiagTool_A9 log saved on the above of main screen.
UI feature Tap " Menu" icon at Home screen then run " DiagTool_A9" S500 diagnostic tool main screen feature Passed test items show on the folder " /data/data/Diagnostic.Fac/files/DiagTool_A9/"： TestResult：record the test result TestLog.txt &TestPos.txt：record test steps TestResult log show numbers mapping below meanings for every test item - 0: Default value - 1: Fail - 2: Pass Chapter 4 37 Failed test items show red background Project name and version show green background; 2. For example:DiagTool_A9_v1.006 DiagTool_A9 log saved on the above of main screen.
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... help you are : Detailed information on all of Acer's products including: Service guide for all models User's manuals Training manuals Software utilities Spare parts lists TABs (Technical Announcement Bulletin) For those purpose, we offer, accompanied by a list of phone, fax and email contacts for all the support service we have any suggestions or comments, please do not hesitate to communicate these to your Acer device. and password. If you repair...
... help you are : Detailed information on all of Acer's products including: Service guide for all models User's manuals Training manuals Software utilities Spare parts lists TABs (Technical Announcement Bulletin) For those purpose, we offer, accompanied by a list of phone, fax and email contacts for all the support service we have any suggestions or comments, please do not hesitate to communicate these to your Acer device. and password. If you repair...
