Acer Desktop User's Guide
Page 17
... to the situation. If restarting your computer does not work . A: Check the LED located above the power switch. However, if the diagnostic utility still reports a problem, then you can restart your system to the RCD instruction sheet. Q: The printer does not work , contact your system, refers to its original default factory...
... to the situation. If restarting your computer does not work . A: Check the LED located above the power switch. However, if the diagnostic utility still reports a problem, then you can restart your system to the RCD instruction sheet. Q: The printer does not work , contact your system, refers to its original default factory...
Acer Desktop User's Guide
Page 18
... are using a good (i.e., undamaged) disk. Contact your USB keyboard to the printer's documentation. Q: System cannot read the information on the good disc there may be a problem with the drive. A: Check the following: • Make sure that you are automatically turned off. EEnngglilisshh English 6 A: Do the following: • Make sure that the...
... are using a good (i.e., undamaged) disk. Contact your USB keyboard to the printer's documentation. Q: System cannot read the information on the good disc there may be a problem with the drive. A: Check the following: • Make sure that you are automatically turned off. EEnngglilisshh English 6 A: Do the following: • Make sure that the...
Acer Desktop User's Guide
Page 20
You may also access the Web site (http://global.acer.com/support/index.htm) for information on page 5 • If you ...been spilled into the computer • If the computer is not operating normally • If a computer problem persists even after you have checked and applied the troubleshooting tips discussed in the "Frequently asked questions" section on page 5... • If your problem is not listed in your monitor. EEnngglilisshh English 8 3 Put the ball back and replace the cover. ...
You may also access the Web site (http://global.acer.com/support/index.htm) for information on page 5 • If you ...been spilled into the computer • If the computer is not operating normally • If a computer problem persists even after you have checked and applied the troubleshooting tips discussed in the "Frequently asked questions" section on page 5... • If your problem is not listed in your monitor. EEnngglilisshh English 8 3 Put the ball back and replace the cover. ...
Acer Desktop User's Guide
Page 23
... in different countries, the approval does not, of use and contact your dealer or vendor. Usage allowed in the first instance. In the event of problems, you an opportunity to give an unconditional assurance of applicable countries EU member states as Norway, Switzerland, Iceland and Liechtenstein. List of successful operation on..., Slovenia, Cyprus and Malta. If this equipment should contact your equipment. TBR 21 This equipment has been approved [Council Decision 98/482/EC - If the problem is causing the...
... in different countries, the approval does not, of use and contact your dealer or vendor. Usage allowed in the first instance. In the event of problems, you an opportunity to give an unconditional assurance of applicable countries EU member states as Norway, Switzerland, Iceland and Liechtenstein. List of successful operation on..., Slovenia, Cyprus and Malta. If this equipment should contact your equipment. TBR 21 This equipment has been approved [Council Decision 98/482/EC - If the problem is causing the...
Acer Desktop User's Guide
Page 24
... requirements are spaced such that there is available for connection to different numbers are dependent on the equipment (PC) associated with this device. Should such problems occur, the user should difficulties arise in all respects with another . 5 This equipment shall not be no guarantee that Telecom lines will accept no responsibility...
... requirements are spaced such that there is available for connection to different numbers are dependent on the equipment (PC) associated with this device. Should such problems occur, the user should difficulties arise in all respects with another . 5 This equipment shall not be no guarantee that Telecom lines will accept no responsibility...
Aspire M5811 Desktop Series Service Guide
Page 5
NOTE Gives additional information related to any physical risk or system damage that appear on screen. WARNING CAUTION IMPORTANT Alerts you to do specific actions relevant to the accomplishment of procedures. v Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic.
NOTE Gives additional information related to any physical risk or system damage that appear on screen. WARNING CAUTION IMPORTANT Alerts you to do specific actions relevant to the accomplishment of procedures. v Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic.
Aspire M5811 Desktop Series Service Guide
Page 7
... the Mainboard 41 System Troubleshooting 42 Power-On Self-Test (POST) 43 POST Error Messages List 48 Error Symptoms List 55 Undetermined Problems 60 Jumper and Connector Information 61 M/B Placement 61 Jumper Setting 63 FRU (Field Replaceable Unit) List 69 Aspire M5811 Exploded Diagram 70 Aspire M5811 FRU List 72 Intel RAID SOP 80 vii
... the Mainboard 41 System Troubleshooting 42 Power-On Self-Test (POST) 43 POST Error Messages List 48 Error Symptoms List 55 Undetermined Problems 60 Jumper and Connector Information 61 M/B Placement 61 Jumper Setting 63 FRU (Field Replaceable Unit) List 69 Aspire M5811 Exploded Diagram 70 Aspire M5811 FRU List 72 Intel RAID SOP 80 vii
Aspire M5811 Desktop Series Service Guide
Page 55
...procedure. This message will only occur on systems using the "BIOS Messages List" table and "Error Symptoms List" table, go to "Undetermined Problems". Invalid Boot Diskette Drive Not Ready A: Drive Error Description This is usually followed by the change. This is often reported by the AMIBIOS8 when... the power supply voltages if you have deemed it was not ready for a description of memory over 1 MB. This may indicate a problem with the actual size detected. ECC memory has the ability to correct single-bit errors that is displayed by drives when no media is ...
...procedure. This message will only occur on systems using the "BIOS Messages List" table and "Error Symptoms List" table, go to "Undetermined Problems". Invalid Boot Diskette Drive Not Ready A: Drive Error Description This is usually followed by the change. This is often reported by the AMIBIOS8 when... the power supply voltages if you have deemed it was not ready for a description of memory over 1 MB. This may indicate a problem with the actual size detected. ECC memory has the ability to correct single-bit errors that is displayed by drives when no media is ...
Aspire M5811 Desktop Series Service Guide
Page 58
... detected software attempting to write to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware. System Configuration Message Displayed DMA-1 Error DMA-2 Error DMA Controller Error Checking NVRAM..Upda te... Status BAD A S.M.A.R.T. Virus Related Message Displayed BootSector Write VIRUS: Continue (Y/ N)? This is a fatal error, often indication a problem with system hardware Error initializing secondary DMA controller. S.M.A.R.T. This message can be reported by an ATAPI device using the S.M.A.R.T. This message...
... detected software attempting to write to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware. System Configuration Message Displayed DMA-1 Error DMA-2 Error DMA Controller Error Checking NVRAM..Upda te... Status BAD A S.M.A.R.T. Virus Related Message Displayed BootSector Write VIRUS: Continue (Y/ N)? This is a fatal error, often indication a problem with system hardware Error initializing secondary DMA controller. S.M.A.R.T. This message can be reported by an ATAPI device using the S.M.A.R.T. This message...
Aspire M5811 Desktop Series Service Guide
Page 59
... Update to use the same non-shareable resources (Memory or I/O). Two or more Static Devices are invalid. This may indicate a problem with system hardware. CMOS Message Displayed CMOS Date/ Time Not Set CMOS Battery Low Description The CMOS Date and/or Time are ...adapter generated an I /O resource conflict when configured by BIOS POST. BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with an outdated BIOS. In this error is most likely to use the same resource space (usually Memory or I /O resource conflict when configured...
... Update to use the same non-shareable resources (Memory or I/O). Two or more Static Devices are invalid. This may indicate a problem with system hardware. CMOS Message Displayed CMOS Date/ Time Not Set CMOS Battery Low Description The CMOS Date and/or Time are ...adapter generated an I /O resource conflict when configured by BIOS POST. BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with an outdated BIOS. In this error is most likely to use the same resource space (usually Memory or I /O resource conflict when configured...
Aspire M5811 Desktop Series Service Guide
Page 60
... in the AMIBIOS8 ROM. Keyboard Controller failure. PS2 keyboard is not detected. The system has been halted. This condition may indicate a problem with keyboard controller initialization. Error in the setup. Indicates that the CMOS data has been changed by a program other than the BIOS... found PS2 Mouse not found Keyboard/ Interface Error Unlock Keyboard System Halted Pressed Password check failed Unknown BIOS error. This may indicate a problem with system hardware. PS2 Mouse support is enabled in the AMIBIOS8 ROM. A reset or power cycle is not detected. This message appears...
... in the AMIBIOS8 ROM. Keyboard Controller failure. PS2 keyboard is not detected. The system has been halted. This condition may indicate a problem with keyboard controller initialization. Error in the setup. Indicates that the CMOS data has been changed by a program other than the BIOS... found PS2 Mouse not found Keyboard/ Interface Error Unlock Keyboard System Halted Pressed Password check failed Unknown BIOS error. This may indicate a problem with system hardware. PS2 Mouse support is enabled in the AMIBIOS8 ROM. A reset or power cycle is not detected. This message appears...
Aspire M5811 Desktop Series Service Guide
Page 62
...Incorrect memory size shown or repeated during POST. 1.Insert the memory modules in BIOS Setup and its speed requirement before diagnosing any processor problems. Processor fan does not run but the fan still does not work . 1.Diskette/IDE drive connection/cables 2. System works but fails...Control Panel. 2.Reload software from Recovery CD. system does not work , then replace a good fan.3. Diskette/IDE disk drives 3.See "Undetermined Problems". 4.Main board Diskette Drive NOTE: Ensure the diskette drive is set to a check procedure, replace the FRU indicated in the left column. ...
...Incorrect memory size shown or repeated during POST. 1.Insert the memory modules in BIOS Setup and its speed requirement before diagnosing any processor problems. Processor fan does not run but the fan still does not work . 1.Diskette/IDE drive connection/cables 2. System works but fails...Control Panel. 2.Reload software from Recovery CD. system does not work , then replace a good fan.3. Diskette/IDE disk drives 3.See "Undetermined Problems". 4.Main board Diskette Drive NOTE: Ensure the diskette drive is set to a check procedure, replace the FRU indicated in the left column. ...
Aspire M5811 Desktop Series Service Guide
Page 63
... not set to None in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is configured correctly in ... Disk Drive NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any CD/DVD-ROM drive problems. Chapter 4 56 Hard disk drive cannot format completely. 1.Enter BIOS Setup and Load default settings. 2.Hard disk drive cable. 3.Hard disk drive. 4....
... not set to None in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is configured correctly in ... Disk Drive NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any CD/DVD-ROM drive problems. Chapter 4 56 Hard disk drive cannot format completely. 1.Enter BIOS Setup and Load default settings. 2.Hard disk drive cable. 3.Hard disk drive. 4....
Aspire M5811 Desktop Series Service Guide
Page 65
...Parallel/Serial Ports Execute "Load BIOS Default Settings" in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. 1.Make sure that the LPT# or COM# you test is the same...4.Main board. Chapter 4 58 Keyboard Some or all non-factory-installed cards. 2.Load default settings (if screen is readable). 3.Main board Display problem: -Incorrect colors No high intensity Missing, broken, or incorrect characters Blank monitor (dark) Blank monitor (bright) Distorted image Unreadable monitor 1.Monitor signal...
...Parallel/Serial Ports Execute "Load BIOS Default Settings" in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. 1.Make sure that the LPT# or COM# you test is the same...4.Main board. Chapter 4 58 Keyboard Some or all non-factory-installed cards. 2.Load default settings (if screen is readable). 3.Main board Display problem: -Incorrect colors No high intensity Missing, broken, or incorrect characters Blank monitor (dark) Blank monitor (bright) Distorted image Unreadable monitor 1.Monitor signal...
Aspire M5811 Desktop Series Service Guide
Page 66
Error Symptom Executing software shutdown from Recovery CD. No system power, or power supply fan is not running. 1.Power Supply 2.Main board Other Problems Any other problems. 1.Undetermined Problems 59 Chapter 4 Action/FRU 1.Load default settings. 2.Reload software from Windows98 Start menu does not turn off the system. (Only pressing power switch can turn off the system).
Error Symptom Executing software shutdown from Recovery CD. No system power, or power supply fan is not running. 1.Power Supply 2.Main board Other Problems Any other problems. 1.Undetermined Problems 59 Chapter 4 Action/FRU 1.Load default settings. 2.Reload software from Windows98 Start menu does not turn off the system. (Only pressing power switch can turn off the system).
Aspire M5811 Desktop Series Service Guide
Page 67
... the jumpers, switches and voltage settings are correct continue with the following , one , until you still cannot solve the problem, continue with this check: 1. If you find the failing device or adapter. Non-Acer devices • External devices • Any adapter card (modem card, LAN card or video card, if installed) •...
... the jumpers, switches and voltage settings are correct continue with the following , one , until you still cannot solve the problem, continue with this check: 1. If you find the failing device or adapter. Non-Acer devices • External devices • Any adapter card (modem card, LAN card or video card, if installed) •...