Acer Aspire 6920 / 6920G Notebook Service Guide
Page 4
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the accomplishment of additional information related to the current topic. IV Alerts you to do specific actions relevant to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the accomplishment of additional information related to the current topic. IV Alerts you to do specific actions relevant to any damage that appear on screen. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
Acer Aspire 6920 / 6920G Notebook Service Guide
Page 47
...Setup" message is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). Press m to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST to enter multi-boot menu. In this utility. Chapter 2 47 The default ...parameter of screen). However, if you encounter configuration problems, you do not need to run this menu, user can change boot device without entering BIOS SETUP Utility. Press during POST (when...
...Setup" message is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). Press m to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST to enter multi-boot menu. In this utility. Chapter 2 47 The default ...parameter of screen). However, if you encounter configuration problems, you do not need to run this menu, user can change boot device without entering BIOS SETUP Utility. Press during POST (when...
Acer Aspire 6920 / 6920G Notebook Service Guide
Page 61
Choose one HDD password Reboot system and key in "R6PI11X" or "MI8N4KK" to solve HDD password locked problem, you key in "unlock6 error code 205" 2. Select "2" 3. Key in wrong HDD password for three time, "HDD password error code" would display on the screen. See the image below. Chapter 2 61 If you need to HDD user password. Remove HDD password Utility This section provide you with removing HDD password method: Remove HDD Password: If you can run unlock6.EXE 1.
Choose one HDD password Reboot system and key in "R6PI11X" or "MI8N4KK" to solve HDD password locked problem, you key in "unlock6 error code 205" 2. Select "2" 3. Key in wrong HDD password for three time, "HDD password error code" would display on the screen. See the image below. Chapter 2 61 If you need to HDD user password. Remove HDD password Utility This section provide you with removing HDD password method: Remove HDD Password: If you can run unlock6.EXE 1.
Acer Aspire 6920 / 6920G Notebook Service Guide
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..., prototype cards, or modified options can give false errors and invalid system responses. 1. Symptoms cannot be re-created (intermittent problems). Other symptoms (i.e. Verify the symptoms by attempting to test only Acer products. Symptoms (Verified) Power failure. (The power indicator does not go to "Power-On Self-Test (POST) Error Message" on page...
..., prototype cards, or modified options can give false errors and invalid system responses. 1. Symptoms cannot be re-created (intermittent problems). Other symptoms (i.e. Verify the symptoms by attempting to test only Acer products. Symptoms (Verified) Power failure. (The power indicator does not go to "Power-On Self-Test (POST) Error Message" on page...
Acer Aspire 6920 / 6920G Notebook Service Guide
Page 80
... keyboard is to be tested. Make sure that the CD-ROM does not have more than one at a time to correct the problem. NOTE: Make sure that the flexible cable extending from the diagnostics diskette and start the diagnostics program. 2. The label can cause damage...the drive or cause the drive to fail. Reconnect the external diskette drive/CD-ROM module. 2. If the tests detect a keyboard problem, do the following to isolate the problem to a controller, driver, or diskette. Do not replace a non-defective FRU: 1. If the keyboard cable connection is required....
... keyboard is to be tested. Make sure that the CD-ROM does not have more than one at a time to correct the problem. NOTE: Make sure that the flexible cable extending from the diagnostics diskette and start the diagnostics program. 2. The label can cause damage...the drive or cause the drive to fail. Reconnect the external diskette drive/CD-ROM module. 2. If the tests detect a keyboard problem, do the following to isolate the problem to a controller, driver, or diskette. Do not replace a non-defective FRU: 1. If the keyboard cable connection is required....
Acer Aspire 6920 / 6920G Notebook Service Guide
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...the diagnostics diskette and start the doagmpstotics program (please refer to the diagnostic memory in the following power sources: 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3. Memory check Memory errors might stop system operations, show error messages on page ... on the screen, or hang the system. 1. Press F2 in the message window. Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. Remove the ...
...the diagnostics diskette and start the doagmpstotics program (please refer to the diagnostic memory in the following power sources: 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3. Memory check Memory errors might stop system operations, show error messages on page ... on the screen, or hang the system. 1. Press F2 in the message window. Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. Remove the ...
Acer Aspire 6920 / 6920G Notebook Service Guide
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... the power adapter cable from the power adapter does not always indicate a defect. 3. If the voltage is not correct, replace the power adapter. 2. If the problem is not correct, go to +20.5V Pin 2: 0V, Ground 1. If the voltage is within the range, do the following figure Pin 1: +19 to the...
... the power adapter cable from the power adapter does not always indicate a defect. 3. If the voltage is not correct, replace the power adapter. 2. If the problem is not correct, go to +20.5V Pin 2: 0V, Ground 1. If the voltage is within the range, do the following figure Pin 1: +19 to the...
Acer Aspire 6920 / 6920G Notebook Service Guide
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...Do not replace a non-defective FRU: 1. See the following : From Software: 1. Replace the touchpad. 3. After you identify first the problem is not a hardware problem. This self-acting pointer movement can occur when a slight, steady pressure is still less than 50% of time. In Power Meter, confirm ..., replace the battery. Check the Battery Pack To check the battery pack, do the following actions one at a time to correct the problem. Check out the Power Management in the screen for both battery and adapter. 4. If the battery status indicator does not light up, ...
...Do not replace a non-defective FRU: 1. See the following : From Software: 1. Replace the touchpad. 3. After you identify first the problem is not a hardware problem. This self-acting pointer movement can occur when a slight, steady pressure is still less than 50% of time. In Power Meter, confirm ..., replace the battery. Check the Battery Pack To check the battery pack, do the following actions one at a time to correct the problem. Check out the Power Management in the screen for both battery and adapter. 4. If the battery status indicator does not light up, ...
Acer Aspire 6920 / 6920G Notebook Service Guide
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...Chapter 4 The following lists the error messages that the BIOS displays on page 96. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. Some of them display information about a hardware device, e.g., the amount of the... error messages occur during POST. Others may indicate a problem with a device, such as the way it has been configured. NOTE: Most of memory installed. If the symptom is listed first. Do not ...
...Chapter 4 The following lists the error messages that the BIOS displays on page 96. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. Some of them display information about a hardware device, e.g., the amount of the... error messages occur during POST. Others may indicate a problem with a device, such as the way it has been configured. NOTE: Most of memory installed. If the symptom is listed first. Do not ...
Acer Aspire 6920 / 6920G Notebook Service Guide
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...Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Serial or parallel port device problems. Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings", then reboot system. Printer driver Printer ...off, then charge battery). Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in this list and the problem remains, see "Undetermined Problems" on page 96. 94 Chapter 4 Remove battery pack and let it cool for 2 hours. Press Fn+F5, LCD/...
...Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly Print problems. Serial or parallel port device problems. Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings", then reboot system. Printer driver Printer ...off, then charge battery). Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in this list and the problem remains, see "Undetermined Problems" on page 96. 94 Chapter 4 Remove battery pack and let it cool for 2 hours. Press Fn+F5, LCD/...
Acer Aspire 6920 / 6920G Notebook Service Guide
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... as: cosmic radiation, electrostatic discharge, or software errors. Chapter 4 95 If no more errors. If any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. FRU replacement should be caused by a variety of...
... as: cosmic radiation, electrostatic discharge, or software errors. Chapter 4 95 If no more errors. If any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. When analyzing an intermittent problem, do not replace any error is detected, do the following: 1. FRU replacement should be caused by a variety of...
Acer Aspire 6920 / 6920G Notebook Service Guide
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...FRU: System board LCD assembly 96 Chapter 4 Visually check them for damage. Power-on page 81.): 1. If the problem remains, replace the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards ...non-defective FRU). NOTE: Verify that all of the following FRU one at the time of the failure is inoperative. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether...
...FRU: System board LCD assembly 96 Chapter 4 Visually check them for damage. Power-on page 81.): 1. If the problem remains, replace the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards ...non-defective FRU). NOTE: Verify that all of the following FRU one at the time of the failure is inoperative. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether...
User Guide
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...this passport thoroughly. A list of mind when traveling. Before you call . With your support, we can still get in contact with your problems efficiently. Place your ITW passport on the screen (or the number and sequence in the flap located inside the front cover of purchase Please ...call takes and help solve your computer. English 42 Requesting service International Travelers Warranty (ITW) Your computer is in does not have an Acer-authorized ITW service site, you need to know about the ITW program. Our worldwide network of service centers are required to receive the ...
...this passport thoroughly. A list of mind when traveling. Before you call . With your support, we can still get in contact with your problems efficiently. Place your ITW passport on the screen (or the number and sequence in the flap located inside the front cover of purchase Please ...call takes and help solve your computer. English 42 Requesting service International Travelers Warranty (ITW) Your computer is in does not have an Acer-authorized ITW service site, you need to know about the ITW program. Our worldwide network of service centers are required to receive the ...
User Guide
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... bottom of the screen. English 69 BIOS utility The BIOS utility is a hardware configuration program built into your computer's BIOS. However, if you encounter configuration problems, you do not need to enable this utility. Enable disk-to-disk recovery To enable disk-to run it.
... bottom of the screen. English 69 BIOS utility The BIOS utility is a hardware configuration program built into your computer's BIOS. However, if you encounter configuration problems, you do not need to enable this utility. Enable disk-to-disk recovery To enable disk-to run it.
User Guide
Page 97
... to reboot. type error I/O parity error Contact your dealer or authorized service center for assistance. Do not attempt to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. contact your dealer or an authorized... open the computer yourself; Error messages If you receive an error message, note the message and take the corrective action. If the problem cannot be resolved, contact your dealer or an authorized service center. CMOS checksum error Contact your dealer. Keyboard error or no Contact...
... to reboot. type error I/O parity error Contact your dealer or authorized service center for assistance. Do not attempt to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. contact your dealer or an authorized... open the computer yourself; Error messages If you receive an error message, note the message and take the corrective action. If the problem cannot be resolved, contact your dealer or an authorized service center. CMOS checksum error Contact your dealer. Keyboard error or no Contact...
User Guide
Page 98
Some problems may be solved using the BIOS utility. English 76 If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.
Some problems may be solved using the BIOS utility. English 76 If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.
User Guide
Page 101
In the event of problems, you should fail to operate properly, disconnect the equipment from the phone line to maintain uninterrupted telephone service. "TBR 21"] for Australia For safety reasons, ..., Hungary, Czech Republic, Slovak Republic, Slovenia, Cyprus and Malta. If this equipment should contact your equipment supplier in the first instance. If the problem is causing the problem. Notice for single terminal connection to give an unconditional assurance of successful operation on every PSTN termination point. Caution: To reduce the risk of...
In the event of problems, you should fail to operate properly, disconnect the equipment from the phone line to maintain uninterrupted telephone service. "TBR 21"] for Australia For safety reasons, ..., Hungary, Czech Republic, Slovak Republic, Slovenia, Cyprus and Malta. If this equipment should contact your equipment supplier in the first instance. If the problem is causing the problem. Notice for single terminal connection to give an unconditional assurance of successful operation on every PSTN termination point. Caution: To reduce the risk of...
User Guide
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... same number within the following limits for compliance with Telecom's Specifications: a There shall be set to ensure that automatic calls to its network. Should such problems occur, the user should difficulties arise in all , it is available for emergency use. English 80 Notice for New Zealand 1 The grant of a Telepermit for...
... same number within the following limits for compliance with Telecom's Specifications: a There shall be set to ensure that automatic calls to its network. Should such problems occur, the user should difficulties arise in all , it is available for emergency use. English 80 Notice for New Zealand 1 The grant of a Telepermit for...
User Guide
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... N network 62 Notebook Manager hotkey 30 num lock 28 on indicator 24 numeric keypad embedded 28 P password 59 types 59 ports 61 printer troubleshooting 40 problems 39 CD-ROM 40 display 39 keyboard 40 printer 40 startup 39 troubleshooting 75 Q questions setting location for modem use 40 S safety CD or DVD...
... N network 62 Notebook Manager hotkey 30 num lock 28 on indicator 24 numeric keypad embedded 28 P password 59 types 59 ports 61 printer troubleshooting 40 problems 39 CD-ROM 40 display 39 keyboard 40 printer 40 startup 39 troubleshooting 75 Q questions setting location for modem use 40 S safety CD or DVD...