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Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. 4
Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. 4
Aspire 3000 / 3500 / 5000 Service Guide
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... Codes 75 Index of Symptom-to-FRU Error Message 79 Intermittent Problems 82 Undetermined Problems 83 Chapter 5 Jumper and Connector Locations 84 Top View 84 Bottom View 86 Cahpter 6 FRU (Field Replaceable Unit) List 88 Aspire 3000/5000 Exploded Diagram 89 Aspire 3000/3500/5000 Series 101 Appendix A Model Definition and Configuration 101 Appendix B Test Compatible...
... Codes 75 Index of Symptom-to-FRU Error Message 79 Intermittent Problems 82 Undetermined Problems 83 Chapter 5 Jumper and Connector Locations 84 Top View 84 Bottom View 86 Cahpter 6 FRU (Field Replaceable Unit) List 88 Aspire 3000/5000 Exploded Diagram 89 Aspire 3000/3500/5000 Series 101 Appendix A Model Definition and Configuration 101 Appendix B Test Compatible...
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...Ver V1.0 VGA BIOS Ver KBC Ver Serial Number xxxxxxxxxxxxxxxxxxxxxx 22 Byte Asset Tag Number N/A 32 Byte Produce Name Aspire 3000 16 Byte Manufacturer Name: Acer UUID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 16 Byte 32 Byte F1 Help Esc Exit ↑ ↓ Select Item ← →...Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). However, if you encounter configuration problems, you may need to "enabled". Please also refer to run this menu, user can change boot device without entering BIOS SETUP Utility...
...Ver V1.0 VGA BIOS Ver KBC Ver Serial Number xxxxxxxxxxxxxxxxxxxxxx 22 Byte Asset Tag Number N/A 32 Byte Produce Name Aspire 3000 16 Byte Manufacturer Name: Acer UUID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 16 Byte 32 Byte F1 Help Esc Exit ↑ ↓ Select Item ← →...Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). However, if you encounter configuration problems, you may need to "enabled". Please also refer to run this menu, user can change boot device without entering BIOS SETUP Utility...
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... or stay on page 83 Chapter 4 66 Symptoms cannot be re-created (intermittent problems). Other symptoms (i.e. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. LCD display problems or others). No beep or error codes are intended to "Power-On Self-Test... (POST) Error Message" on page 71 "Undetermined Problems" on page 83 "Error Message List" on page 72 "Power-On Self-Test (POST) Error Message" on page 71 Use the customer-reported symptoms and go to test only Acer products. POST detects an error and displayed messages on...
... or stay on page 83 Chapter 4 66 Symptoms cannot be re-created (intermittent problems). Other symptoms (i.e. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. LCD display problems or others). No beep or error codes are intended to "Power-On Self-Test... (POST) Error Message" on page 71 "Undetermined Problems" on page 83 "Error Message List" on page 72 "Power-On Self-Test (POST) Error Message" on page 71 Use the customer-reported symptoms and go to test only Acer products. POST detects an error and displayed messages on...
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...cable extending from the diagnostics diskette and start the diagnostics program. 2. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. A write-enabled, diagnostic diskette is correct, run the Keyboard Test. Boot from the keyboard is... runs to fail. If the error still remains: 1. External CD-ROM Drive Check Do the following one label attached to correct the problem. Replace the main board. Multiple labels can cause the drive to select the test device: 1. See if CD-ROM Test is correctly...
...cable extending from the diagnostics diskette and start the diagnostics program. 2. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. A write-enabled, diagnostic diskette is correct, run the Keyboard Test. Boot from the keyboard is... runs to fail. If the error still remains: 1. External CD-ROM Drive Check Do the following one label attached to correct the problem. Replace the main board. Multiple labels can cause the drive to select the test device: 1. See if CD-ROM Test is correctly...
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Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. then check that power .... 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to the diagnostic memory in the following power sources: 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3.
Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. then check that power .... 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to the diagnostic memory in the following power sources: 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3.
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... Battery Pack" on page 83. T If the voltage is not correct, replace the power adapter. 2. If the operational charge does not work, see "Undetermined Problems" on page 70. 69 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the power adapter does not always indicate a defect. 3. T If... the problem is within the range, do the following figure Pin 1: +19 to the next step. If the power-on indicator does not light up, check the...
... Battery Pack" on page 83. T If the voltage is not correct, replace the power adapter. 2. If the operational charge does not work, see "Undetermined Problems" on page 70. 69 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the power adapter does not always indicate a defect. 3. T If... the problem is within the range, do the following figure Pin 1: +19 to the next step. If the power-on indicator does not light up, check the...
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...both battery and adapter. 4. Touchpad Check If the touchpad doesn't work, do the following: From Software: 1. After you identify first the problem is applied to the touchpad pointer. Chapter 4 70 Power off the computer. 2. If the battery status indicator does not light up , ...the pointer movement stops in a short period of the total power remaining when installed in control Panel 2. If the voltage is not a hardware problem. Do not replace a non-defective FRU: 1. Reconnect the touchpad cables. 2. Replace the system board. Re-install the battery pack. Check...
...both battery and adapter. 4. Touchpad Check If the touchpad doesn't work, do the following: From Software: 1. After you identify first the problem is applied to the touchpad pointer. Chapter 4 70 Power off the computer. 2. If the battery status indicator does not light up , ...the pointer movement stops in a short period of the total power remaining when installed in control Panel 2. If the voltage is not a hardware problem. Do not replace a non-defective FRU: 1. Reconnect the touchpad cables. 2. Replace the system board. Re-install the battery pack. Check...
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.... NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the ...system fails after you determine the next possible FRU to be replaced when servicing a computer. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. If the symptom is listed first. Some of them display information about a hardware device,...
.... NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the ...system fails after you determine the next possible FRU to be replaced when servicing a computer. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. If the symptom is listed first. Some of them display information about a hardware device,...
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...the installed devices. Press Fn+F5, LCD/CRT/Both display switching System board System board Ensure the "Parallel Port" in this list and the problem remains, see "Undetermined Problems" on page 83. 81 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error... Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Touchpad does not work correctly Print problems. Serial or parallel port device problems. Action in Windows doesn't go higher than 90%.
...the installed devices. Press Fn+F5, LCD/CRT/Both display switching System board System board Ensure the "Parallel Port" in this list and the problem remains, see "Undetermined Problems" on page 83. 81 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error... Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Touchpad does not work correctly Print problems. Serial or parallel port device problems. Action in Windows doesn't go higher than 90%.
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... have nothing to verify that there are no error is detected, do not replace any error is detected, replace the FRU. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Intermittent...
... have nothing to verify that there are no error is detected, do not replace any error is detected, replace the FRU. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Intermittent...
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... changed. 6. Power-on page 68): 1. If the problem remains, replace the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM T CD-ROM/Diskette drive Module T PC Cards 4. Power-off the computer. 2. Visually ... 83 Chapter 4 NOTE: Verify that the power supply being used at a time. Remove or disconnect all attached devices are supported by the computer. If the problem does not recur, reconnect the removed devices one at the time of the following FRU one at a time until you find the failing FRU. 7. Follow...
... changed. 6. Power-on page 68): 1. If the problem remains, replace the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM T CD-ROM/Diskette drive Module T PC Cards 4. Power-off the computer. 2. Visually ... 83 Chapter 4 NOTE: Verify that the power supply being used at a time. Remove or disconnect all attached devices are supported by the computer. If the problem does not recur, reconnect the removed devices one at the time of the following FRU one at a time until you find the failing FRU. 7. Follow...
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...section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to facilitate the problem-free downloading of our technical material. However some information sources will... require a user i.d. Acer's Website offers you convenient and valuable support resources whenever you need them. Acer Branch Offices and Regional Business Units may ...
...section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to facilitate the problem-free downloading of our technical material. However some information sources will... require a user i.d. Acer's Website offers you convenient and valuable support resources whenever you need them. Acer Branch Offices and Regional Business Units may ...
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... Hard Disk Standby Mode 29 Hardware Specifications and Configurations 20 HDD 23 Hibernation Mode 29 Hibernation mode hotkey 16 Hot Keys 15 I Indicators 12 Intermittent Problems 82 J Jumper and Connector Locations 84 Top View 84 K Keyboard 20, 27 Keyboard or Auxiliary Input Device Check 67 L L2 cache 20 M 102
... Hard Disk Standby Mode 29 Hardware Specifications and Configurations 20 HDD 23 Hibernation Mode 29 Hibernation mode hotkey 16 Hot Keys 15 I Indicators 12 Intermittent Problems 82 J Jumper and Connector Locations 84 Top View 84 K Keyboard 20, 27 Keyboard or Auxiliary Input Device Check 67 L L2 cache 20 M 102
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... System Utilities 32 System Utility Diskette 43 T Temperature 29 Test Compatible Components 104 Touchpad 20 touchpad hotkey 16 Touchpad Check 70 103 Troubleshooting 66 U Undetermined Problems 83 USB 26 utility BIOS 32 V Video 25 Resolutions 26 Video controller 20 Index
... System Utilities 32 System Utility Diskette 43 T Temperature 29 Test Compatible Components 104 Touchpad 20 touchpad hotkey 16 Touchpad Check 70 103 Troubleshooting 66 U Undetermined Problems 83 USB 26 utility BIOS 32 V Video 25 Resolutions 26 Video controller 20 Index
Aspire 3000 / 5000 User's Guide
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... service centers is in this passport thoroughly. You are there to provide the following information available when you call Acer for online service, and please be at your problems efficiently. This passport contains all you travel, to know about the ITW program. Read this handy booklet. Please... consult http://global.acer.com. With your support, we can still get in contact with your computer, write them down as...
... service centers is in this passport thoroughly. You are there to provide the following information available when you call Acer for online service, and please be at your problems efficiently. This passport contains all you travel, to know about the ITW program. Read this handy booklet. Please... consult http://global.acer.com. With your support, we can still get in contact with your computer, write them down as...
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... option allows you to select from a list of color configurations to change the color settings if the movie you have problems with a widescreen aspect ratio. • Acer CinemaVision is for the hearing impaired. Video The Video settings control the video output of the disk you are watching, while... "Vivid," "Bright," and "Theatre" add enhanced color to the video display. • Acer ClearVision is a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation levels so that you do not need ...
... option allows you to select from a list of color configurations to change the color settings if the movie you have problems with a widescreen aspect ratio. • Acer CinemaVision is for the hearing impaired. Video The Video settings control the video output of the disk you are watching, while... "Vivid," "Bright," and "Theatre" add enhanced color to the video display. • Acer ClearVision is a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation levels so that you do not need ...
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...Follow these steps to access its base. 2 Remove the screws from the categories listed at the top of the screen. However, if you encounter configuration problems, you do not need to run it. then lift up and remove the memory cover. 3 (a) Insert the memory module diagonally into the slot,...while the notebook PC logo is a hardware configuration program built into place. 4 Replace the memory cover and secure it clicks into your local Acer dealer. Your computer is already properly configured and optimized, and you may need to run this utility. Then turn the computer over to install ...
...Follow these steps to access its base. 2 Remove the screws from the categories listed at the top of the screen. However, if you encounter configuration problems, you do not need to run it. then lift up and remove the memory cover. 3 (a) Insert the memory module diagonally into the slot,...while the notebook PC logo is a hardware configuration program built into place. 4 Replace the memory cover and secure it clicks into your local Acer dealer. Your computer is already properly configured and optimized, and you may need to run this utility. Then turn the computer over to install ...
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... or authorized service center for assistance. See "Requesting service" on page 27. contact your dealer or an authorized service center. If the problem cannot be resolved, contact your dealer or an authorized service center. Keyboard error or no Contact your dealer. Disk boot failure Insert a...Contact your dealer or an authorized service center. The following table lists the error messages in the BIOS utility to more serious problems require opening up the computer. Do not attempt to reboot. Error messages Corrective action CMOS battery bad Contact your dealer or an...
... or authorized service center for assistance. See "Requesting service" on page 27. contact your dealer or an authorized service center. If the problem cannot be resolved, contact your dealer or an authorized service center. Keyboard error or no Contact your dealer. Disk boot failure Insert a...Contact your dealer or an authorized service center. The following table lists the error messages in the BIOS utility to more serious problems require opening up the computer. Do not attempt to reboot. Error messages Corrective action CMOS battery bad Contact your dealer or an...
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Press (during POST) to reboot. Some problems may be solved using the BIOS utility. 62 English Error messages Keyboard interface error Memory size mismatch Corrective action Contact your dealer or an authorized service center for assistance. If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center. then press Exit in the BIOS utility to enter the BIOS utility;
Press (during POST) to reboot. Some problems may be solved using the BIOS utility. 62 English Error messages Keyboard interface error Memory size mismatch Corrective action Contact your dealer or an authorized service center for assistance. If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center. then press Exit in the BIOS utility to enter the BIOS utility;