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ZyXEL PLA4231 Support Question

ZyXEL PLA4231 Support Question

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Question posted by manuel56137 on July 11th, 2020

Zyxel Pla4231 Failure After Firmware Update

After setting up my ZyXel PLA4231 and all was working well, I did Firmware update. This resulted in the unit not working anymore. Any suggestions to get this resolved?

Current Answers

Answer #1: Posted by techyagent on July 11th, 2020 8:55 AM
This answer was accepted by the poster of the original question.
techyagent

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If its responding to ICMP and TFTP but nothing else it likely partially flashed before crashing and thus leaving itself with an incomplete OS. Unless you want to try and open it up and JTAG it then its for the bin. If its brand new this failed flash could be a sign of a bad EPROM chip assuming you followed the steps like you said you did, I'd contact the retailer and say you got a dud unit (probably easier not to mention the FW update even if you are entitled to a replacement any ways).


Please check this link for reference:-

https://superuser.com/questions/973695/zyxel-bricked-after-firmware-update


Thanks


Techygirl

Related ZyXEL PLA4231 Manual Pages

User Guide - Page 4

...Firmware Screen ...30 5.5 Network Info Screen ...31 5.6 Advanced Screen ...32 5.7 About Screen ...35 Chapter 6 Powerline Network Setup Tutorial...37 6.1 Overview ...37 6.2 Important Terms ...37 6.3 Accessing Your Powerline Adapter 38 6.4 Adding a Powerline Adapter ...39 6.5 Setting Up a New Network with a New Adapter 40 6.6 Splitting a Network into Two Networks......59 4 PLA4231 User's Guide
User Guide - Page 10

... of the Web Configurator to set up the configuration (and make the PLA4231 more secure and to manage the PLA4231 more effectively. • Change...PLA4231. Restoring an earlier working configuration may extend outside your premises, it in your home and connecting other computers or network devices (for example, a printer) to them , download the latest firmware and utility from the ZyXEL...
User Guide - Page 23

... it can work with a PLA4231 which has the latest firmware installed. Note: At the time of the configuration utility does the following: 1 Checks for your powerline network. This software...Framework version 2.0 software on your computer this information in the General tab. 2 Installs ZyXEL's PLA42xx Series Configuration Utility. This utility allows you don't already have .NET Framework ...
User Guide - Page 28

...PLA4231s are all configured with the network name HomePlugAV, this allows you must enter the adapters' password in the PLA42xx Series Configuration Utility. This password is printed on the powerline adapter itself. If you want to enhance the security on your powerline network, you can change the network...' passwords (those in and not worry about setting up security. You don't need to enter ...
User Guide - Page 29

... directly to a powerline adapter. Figure 13 Configuration Screen The following table describes the labels in your PLA4231 and to set up when you have two powerline networks. This screen opens up a secure powerline network by your powerline network, to configure your powerline network but not directly connected to the computer running the configuration utility. Different powerline...
User Guide - Page 30

... . 5.4 Firmware Screen Use the Firmware screen to update the firmware on the PLA4231 directly connected to perform changes on the bottom of the PLA4231 is applied to the selected powerline adapter. It contains the most basic operating instructions for all caps and with dashes "-"). Network Name (NMK) Set NMK to this to apply the NMK (entered in a secure...
User Guide - Page 31

Figure 14 Firmware Screen 5.5 Network Info Screen Use the Network Info screen to upload the correct model firmware as uploading the wrong model firmware may damage your powerline network. Figure 15 Network Info Screen PLA4231 User's Guide 31 Chapter 5 Using the Powerline Configuration Utility Note: Be sure to see the rates at which a specific PLA4231 is communicating with other powerline...
User Guide - Page 32

... of the PLA4231 which communicate in the Configuration page of which powerline network information is only one connection. This field displays the MAC address of the powerline network. Raw data refers to download the latest utility and firmware for your powerline network. Transmissions TO your powerline network except the powerline adapter selected in your ZyXEL HomePlug AV...
User Guide - Page 37

.... • How to start up your first home powerline network (instructions for instructions. PLA4231 User's Guide 37 You need to do not have . Note: The PLA4231 in the User's Guide for your ZyXEL powerline adapter) you may be different. 6.2 Important Terms Network Name DAK Password The network name allows a powerline adapter to connect with the utility...
User Guide - Page 38

... 42 to Start > (All) Programs > ZyXEL PLA42xx Series Configuration > PLA42xx Series Configuration Utility, or click on the icon on your existing adapters. 38 PLA4231 User's Guide Figure 21 Click on the PLA42xx Series Configuration Utility Icon 5 You are now ready to extend your powerline network or set up a second network. • See Section 6.4 on page...
User Guide - Page 40

... network in the Network Name field (C). The second network (2) has no 40 PLA4231 User's Guide Figure 25 Network Name Pop-up 5 Your new adapter will now have the same Network Name as your existing network and so has now joined your existing network. 6 Connect the adapter to the device you how to use your new powerline adapters to set...
User Guide - Page 41

... ZyXEL DMA-1100P you can use your new network. Figure 26 Add New Adapters to watch movies and play games which are stored on page 40. Make sure you want to add to your TV to Make a Second Network 1 Connect your existing network. Chapter 6 Powerline Network Setup Tutorial Internet access but with the New Adapter PLA4231...
User Guide - Page 42

... want to the configuration tab as Local in the DAK Password field (B). 42 PLA4231 User's Guide Chapter 6 Powerline Network Setup Tutorial 3 After you have the same network name as Remote. To set up your existing powerline network you are connected to your network. • Look for example, in your study connecting a laptop and printer. A list of...
User Guide - Page 71

... for example, 00:A0:C5:00:00:02. Group Key Update Timer Type a pre-shared key from accessing the PLA4231 (Deny). Check this screen. 10.6 MAC Filter The MAC filter...security mode to connect to your PLA4231's MAC filter settings, click Network > Wireless LAN > MAC Filter. PLA4231 User's Guide 71 This field appears when you to configure the PLA4231 to give exclusive access to devices...
User Guide - Page 84

... a sticker on the label (all of the PLA4231 is a powerline adapter in the field above ) as the network name for all caps and with each other over the powerline network. Select the remote powerline adapter you want to perform changes on the powerline network. Network Name (NMK) Set NMK to this to the selected powerline adapter.
User Guide - Page 89

...(yyyy/mm/dd) This field displays the last updated date from the time server or the last time...of your ISP/network administrator if you are unsure of this page, the PLA4231 synchronizes the date with the time server. Check with your PLA4231. Current Date ...you entered has priority and the Time Zone and Daylight Saving settings do not affect it. Table 33 Maintenance > Time LABEL DESCRIPTION Current ...
User Guide - Page 90

...firmware at www.zyxel.com in the European Union on the last Sunday of March. Apply Cancel Daylight Saving Time ends in a file that (usually) uses the system model name with a "*.bin" extension, e.g., "PLA4231.bin". All of the time zones in the evening. After a successful upload, the system will set..., Sunday, March and type 2 in the United States stops using Daylight Saving Time at 2 ...
User Guide - Page 91

..., release date, release note and file size from the ZyXEL website. PLA4231 User's Guide 91 Table 34 Maintenance > Firmware Upgrade LABEL DESCRIPTION Firmware Upgrade File Path Type in the location of the file you want to upload. Browse... Make sure your desktop. Figure 64 Network Temporarily Disconnected After two minutes, log in again and check...
User Guide - Page 98

... a ZyXEL device, then the DAK and Network Name will not detect your local device. 14.4 Powerline Problems The signal on your network have the latest firmware installed. The POWER and HomePlug light blink at the same time. • You have a power meter between powerline adapters. Earlier version utilities cannot communicate with PLA4231s using the latest firmware...
User Guide - Page 116

...networks throughout the EC region and Switzerland, with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Check with the firmware package. You can download the latest firmware at http://www.zyxel...;rangement. ZyXEL Limited Warranty ZyXEL warrants to abnormal working conditions....the exclusive remedy of failure due to proper ...

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