Xerox M20I Support Question
Xerox M20I Support Question
Find answers below for this question about Xerox M20I - WorkCentre B/W Laser.Need a Xerox M20I manual? We have 4 online manuals for this item!
Question posted by pascubgras on October 21st, 2014
How To Reset Drum Counter On Xerox M20i?
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Current Answers
Answer #1: Posted by freginold on January 15th, 2015 6:51 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Instructions for resetting the drum counter can be found on page 9-28 of the user guide. If you don't have the user guide, you can download it here:
http://www.ubc.ca/okanagan/itservices/__shared/assets/M20i-userguide334.pdf
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http://www.ubc.ca/okanagan/itservices/__shared/assets/M20i-userguide334.pdf
If this answer helped you to solve your problem, please let us know by clicking on the “Helpful” icon below. If your question wasn’t answered to your satisfaction, feel free to resubmit your question, with as much information as possible so that we can provide a more complete solution. Thank you for using HelpOwl!
Related Xerox M20I Manual Pages
User Guide - Page 3
...2-2 Machine Overview 2-4 Installing Drum and Toner Cartridges 2-10 Making Connections 2-12 Powering On the Machine 2-14 Loading Paper 2-15 Help List...2-18 Machine Setup 2-19 Installing Software 2-23
3 Copy 3-1
Copying Procedure 3-2 Basic Copy Features 3-6 Special Copy Features 3-10 Using Interrupt 3-14
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page i USA...
User Guide - Page 25
... use . ¾ Unpacking 2-2 ¾ Machine Overview 2-4 ¾ Installing Drum and Toner Cartridges 2-10 ¾ Making Connections 2-12 ¾ Powering On the Machine 2-14 ¾ Loading Paper 2-15 ¾ Help List 2-18 ¾ Machine Setup 2-19 ¾ Machine Setup 2-23
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 2-1 2 Getting Started
Before you start...
User Guide - Page 27
Getting Started
4
z The appearance of the power cord and the telephone line cord may vary according to Country.
¾ Ensure the following components are available:
AC Power Cord
User Documentation
Starter Toner Cartridge WorkCentre M20 and M20i only:
Drum Cartridge
Telephone Line Cord
USB Cable
Software
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 2-3
User Guide - Page 34
CAUTION: Ensure the side cover is in
the lower position, turn the lever
upward until it locks into place.
Page 2-10
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started
Installing Drum and Toner Cartridges
1
¾ Pull the release latch to open before opening the front cover.
2
¾ Open the front cover.
3
¾...
User Guide - Page 165
...already been passcode protected, type in System Admin Tools: - Billing Counters
) These tools can also be accessed using Xerox CentreWare, refer to the System Administration Guide for more information. Serial Number - System Admin Tools [Passcode Protect]
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 9-25
Notify Toner Low - Machine Administration
Maintenance...
User Guide - Page 168
System Admin Tools [Passcode Protect]
New Drum [On]
Page 9-28
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Otherwise, select [Off] and press [Enter] to zero, select [On] and press [Enter]. Machine Administration
New Drum
This function is used to reset the drum counter after the drum has been replaced.
1
¾ Press the [Machine Status] key.
2
¾ Using the...
User Guide - Page 170
... [Billing] and press [Enter].
¾ Select the required Counter and press [Enter]. the number of prints produced by the drum. - Replaced Toner - System Admin Tools [Passcode Protect]
System Admin Tools [Billing]
Page 9-30
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Toner Impressions - These counters are:
- the number of prints produced by the toner...
User Guide - Page 182
...-10
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide The machine returns to the "Maintenance Tools" on page 9-25. Select [Yes] and press [Enter].
Maintenance
6
¾ Reinstall the toner cartridge, then lock the lever.
¾ Close the front cover and the side cover.
¾ The display shows [New Drum Unit?]. To reset the counter manually...
User Guide - Page 211
...11-15 Solving Problems 11-14
Batch TX 6-13 Billing Counters 9-30 Book Copy
copy 3-12 Bypass Tray 4-5
C
Calling for Service 1-5 Changing the Master Code 9-20 Clean Drum 9-29 Cleaning
Control Panel and LCD Display 10-3 Outside... 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-12 Book Copy 3-12 Clone 3-7 collated 3-8
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page Index - 1
User Guide - Page 212
...3-6
Copy Mode 3-2, 3-14 Copy quantity 3-5, 3-16
Copying Procedure 3-2 Counters Information 9-12 Covers
copy 3-12 Create Booklet
copy 3-13 Creating Departments 9-15 Customer Replaceable Units 10-5
Drum Cartridge 10-8 Toner Cartridge 10-5 Customer Support 1-5
D
Delay Fax 6-... 6-8 File Type 5-6 Firmware Update Tab 9-12
Page Index - 2
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
User Guide - Page 213
...Interrupt Job Features 3-15 Introduction 1-2
Mail Subject 5-6 Mailbox 6-14 Maintenance Tools
Billing Counters 9-30 Check Serial Number 9-25 Clean Drum 9-29 New Drum 9-28 Notify Toner Low 9-27 Making Connections 2-12 Managing Departments 9-18 Manual Dialing... Panel 2-7
P
Test Scan 2-28
Paper Specification 12-7
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page Index - 3
System Administration Guide - Page 7
... Tools 11-11 Reset NIC 11-11 Set Factory Defaults 11-12
Clear Memory 11-13
Maintenance Tools 11-14 Check the Serial Number 11-15 Notify Toner Low 11-16 New Drum 11-17 Clean Drum 11-18 Billing Counters 11-19
Maintenance ...Problem Solving 12-1
Introduction 12-1
Problem Solving Procedure 12-2 Scan to Email 12-3
13 Glossary 13-1
Xerox WorkCentre M20i System Administration Guide
Page v
System Administration Guide - Page 182
... 11-15. ¾ Notify Toner Low - Page 11-14
Xerox WorkCentre M20i System Administration Guide
page 11-16. used to check the billing counters (see "Setting Alert Notifications" on page 11-25). ¾ New Drum - sends an email to reset the drum usage after replacement - prints a special drum cleaning - used to you when the toner is entered using...
System Administration Guide - Page 185
... the selection. Otherwise display Off and press [Enter] to reset the drum counter after a drum has been replaced.
New Drum [On]
Xerox WorkCentre M20i System Administration Guide
Page 11-17 System Admin Tools [Passcode Protect]
3
¾ Press
or
until New
Drum is displayed and press
[Enter].
¾ To set the new drum:
1 ¾ Press the [Machine Status] button.
2
¾ Press...
System Administration Guide - Page 187
...Xerox WorkCentre M20i System Administration Guide
Page 11-19 the number of prints when the toner was last replaced.
1 ¾ Press the [Machine Status] button.
2
¾ Press
or
until the required counter... is displayed and
press [Enter].
¾ If the System Admin Tools has already been passcode protected, type in the WorkCentre M20i. the number of prints produced by the drum...
System Administration Guide - Page 189
... status of the paper trays in the WorkCentre M20i.
Click the [Refresh] button to the WorkCentre M20i. Click the [Reset Network Controller] to apply any changes made within Internet Services
to show the current status.
4
¾ Select [Trays] to view the status of the toner and drum in the WorkCentre M20i.
Xerox WorkCentre M20i System Administration Guide
Page 11-21 Click...
System Administration Guide - Page 193
...¾ Select the [Status] tab and then select [Reset Network Controller] to enable the selection to be sent for the WorkCentre M20i, select the [Properties] tab.
3
¾ Select ...any changes.
When the toner is detected. Xerox WorkCentre M20i System Administration Guide
Page 11-25 These are:
When a paper jam is running low.
When the drum needs replacing.
5
¾ Enter the...
System Administration Guide - Page 194
... are displayed. Page 11-26
Xerox WorkCentre M20i System Administration Guide Click the [Refresh Counters] button to check the billing and other counters of the General Setup folder in the Properties frame.
4
¾ In the Properties frame, within the General Setup folder, select [Billing Counters]. Administration Tools
Checking Billing and Counters
Use these steps:
1
¾ Enable...
System Administration Guide - Page 195
...] button to obtain service or advice. Xerox WorkCentre M20i System Administration Guide
Page 11-27 Administration Tools
Making General Maintenance Settings
Use these steps:
1
¾ Enable CentreWare Internet Services (see "Enabling Internet Services" on page 11-20).
2
¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Maintenance] tab. To make...
System Administration Guide - Page 216
...Printer Definition 11-23
Printer Status 11-21
Index-ii
Xerox WorkCentre M20i System Administration Guide Counters Checking 11-26
trolCentre 11-35
Email Setup 9-23
...Downloading PostScript Fonts using ControlCentre Enabling 7-5
11-36
Enabling Internet Services 9-20, 10-8
Drum Cleaning 11-18
Ethernet Configuration 7-7
Drum...
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