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Xerox 6180MFP Support Question

Xerox 6180MFP Support Question

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Question posted by anuj013 on October 25th, 2014

Error 117-311

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Answer #1: Posted by aureliamarygrace on October 25th, 2014 2:43 AM
This answer was accepted by the poster of the original question.
aureliamarygrace

Member since:
December 31st, 2012

Points: 1,682,568
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Error 117-311 means Controller Error or Parameter Sum Error. This is most like a Scanner related issue. Attached here is a troubleshooting procedure table to correct the error.

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Related Xerox 6180MFP Manual Pages

Quick Use Guide - Page 15

... document glass: use a moistened lint-free cloth. See Troubleshooting in the User Guide for more information on: • Paper jams • Print-quality problems • Color registration • Error messages 063-0000-00a Phaser® 6180MFP Software and Documentation CD-ROM Printer Drivers and Utilities Installation Video W i n d o w s ®, Mac OS® 15 Troubleshoooting
User Guide - Page 3

Contents Contents 1 Printer Information User Safety 1-2 Electrical Safety 1-2 Laser Safety 1-3 Maintenance Safety 1-4 Operational Safety 1-4 Moving the Printer 1-6 Safety Symbols Marked on Printer 1-8 Printer ...and Their Functions 2-2 Front View 2-2 Rear View 2-3 Internal View 2-4 Scanner 2-4 Printer Configurations 2-5 Options 2-5 Phaser® 6180MFP Multifunction Printer i
User Guide - Page 7

... 8-11 Selecting the Original Type 8-11 Making the Image Lighter or Darker 8-12 Delay Sending a Fax 8-12 Enabling Color Fax 8-12 Changing the Default Fax Job Settings 8-13 Fax Configuration 8-13 Managing Fax Functions 8-14 Printing Transmission Reports ... 8-17 Solving Fax Problems 8-18 Problems Sending Faxes 8-19 Problems Receiving Faxes 8-20 Phaser® 6180MFP Multifunction Printer v
User Guide - Page 8

...24 Color Registration 10-25 Problems With the Printer 10-28 Enabling Options 10-31 Control Panel Error ...Messages 10-32 Messages About Supplies 10-32 Messages About the Printer and Other Items 10-34 Network Related Errors 10-38 Getting Help 10-40 Control Panel Messages 10-40 PrintingScout Alerts 10-40 Online Support Assistant 10-40 Web Links 10-41 Phaser® 6180MFP Multifunction...
User Guide - Page 12

...a plug-in device at the back of the printer. Disconnect the power cord from the electrical outlet. 3. Laser Safety With specific regard to the printer as a Class 1 Laser Product. Except for... of fire, use only No. 26 American Wire Gauge or larger telecommunication line cord. Phaser® 6180MFP Multifunction Printer 1-3 The power cord is exposed to correct the problem. If it does not ...
User Guide - Page 18

... on) ■ Continuous color or monochrome printing average: 500 W or less This printer does not consume electric power when the power switch is turned off even if the printer is connected to an AC outlet. ■ ENERGY STAR qualified printer: Default time to Power Saver Mode 2 is 30 minutes. Phaser® 6180MFP Multifunction Printer 1-9
User Guide - Page 19

... Speed (Letter/ A4) Print Mode 600 dpi standard 600 dpi enhanced 1-Sided Printing (ppm) Color 20 / 20 20 / 20 Black & White 31 / 30 31 / 30 Copy Speed ■ Color: 20 cpm ■ Black & White: 31 cpm 2-Sided Printing (ipm) Color 14 / 14 14 / 14 Black & White 21 / 21 21 / 21 Phaser® 6180MFP Multifunction Printer 1-10
User Guide - Page 21

...9632; Consult your reseller or an experienced radio/television technician for a Class B digital device, pursuant to operate the equipment. United States (FCC Regulations) This equipment has been tested... rules, use shielded interface cables. If this printer in a residential installation. Phaser® 6180MFP Multifunction Printer 1-12 Cet appareil numérique de la classe B est conforme ...
User Guide - Page 26

...is designed to be a 900 number or any person to use a computer or other electronic device, including a fax machine, to a compatible modular jack that contains, among other information, ... Attachments (ACTA). Data Coupler Information This equipment complies with this product. Phaser® 6180MFP Multifunction Printer 1-17 The telephone number provided may safely connect the machine to the...
User Guide - Page 27

...devices that may be connected to a telephone line. details of which are the REN without a decimal point (e.g., 03 is used on a telephone line may be made only by the total RENs, contact the local Telephone Company. Phaser® 6180MFP Multifunction... equipment must not be used to determine the number of devices that may be advised of your office has specially wired ...
User Guide - Page 28

... to be aware that compliance with the above conditions may consist of any combination of service in rural areas. Phaser® 6180MFP Multifunction Printer 1-19 The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of the power utility, telephone lines and internal metallic water pipe systems...
User Guide - Page 38

Phaser® 6180MFP Multifunction Printer 2-6 For example, you can press the Fax button, and then press the upper left button ... on page 2-9 ■ Information Pages on page 2-9 001 002 003 004 005 006 007 008 009 010 Copy Fax E-mail Scan Color Mode B&W Color Job in Memory Control Panel Layout Control Panel Job Status System @:./ ABC DEF 12 3 GHI JKL MNO 456 PQRS TUV WXYZ 7 89...
User Guide - Page 84

... ■ PostScript errors ■ Tray switching ■ Paper source ■ Secure prints, personal prints, personal saved prints, proof prints, saved prints, print with ■ Print quality/colorColor adjustment ■ Color balance (C, M, Y, K) ■ Media handling ■ Printer specific options ■ Fuser ■ Belt unit Phaser® 6180MFP Multifunction Printer 5-21
User Guide - Page 177

...error occurs. ■ Trans. Set Print: Specifies if the outgoing faxes should be printed when they are specified by your telephone company. Phaser® 6180MFP Multifunction... fit onto the paper. ■ Color Fax: When set to a specified ...Device Name: Specifies your name or your companies name, which is started. The patterns provided with your multifunction printer are shown...
User Guide - Page 207

... in Tray 2, Tray 3, or Tray 1 (MPT) are not Xerox print cartridges. possibly from the laser len(s) with a recommended size and type. Phaser® 6180MFP Multifunction Printer 10-23 The paper is damp. Turn the printer on, and leave it on page 5-13. Color to get rid of the print cartridge, and replace as necessary. See...
User Guide - Page 212

... 2-2. Connect a USB cable between the computer and printer. Phaser® 6180MFP Multifunction Printer 10-28 Warning: Never open or remove printer covers ... the power cord to a power outlet with other high-power devices? Connect the printer to a suitable power outlet. If so,...message to the printer turned off ? See Control Panel Error Messages on page 10-20. A high voltage component...
User Guide - Page 218

... is jammed inside Tray 1 (MPT). Restart the printer. Contact your printer administrator. Phaser® 6180MFP Multifunction Printer 10-34 See Using the Control Panel Menus and Keypad on page 10-2. The..., this message appears. Control Panel Error Messages Messages About the Printer and Other Items Message 042-700 Over Heat 077-912 Push in color when using an authentication function. Open...
User Guide - Page 235

... ICC profile on an application, with the Color (Auto) setting, the data is printed by color even if it is counted as one . Single side print (including N-up) is counted as one impression, and 2-sided print (including N-up) is counted as one page. Phaser® 6180MFP Multifunction Printer 11-10 Checking Page Counts Checking Page...
User Guide - Page 241

..., 6-11 copy quality, 6-12 problems, 10-24 copying adjusting color saturation, 6-7 posters, 6-10 creating individual speed dial entry, 8-6 creating an administrator password, 3-2 custom paper defining size with PCL driver, 5-41 with PostScript driver, 5-42 custom size paper, 5-41 printing from Tray 1 (MPT), 5-42 supported for Tray 1 (MPT), 5-41 Phaser® 6180MFP Multifunction Printer Index-2
Evaluator Guide - Page 3

...office device that easily keeps up with sophisticated yet intuitive features. • Complete installation takes only minutes, thanks to the advanced Phaser Installer software. • Built-in one feature-packed office workhorse. SECTION 1 Introducing the Phaser 6180MFP Color Multifunction Printer Series PRODUCT OVERVIEW Productive multifunction capabilities meet outstanding color quality...

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