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Toshiba U405D S2852 Support Question

Toshiba U405D S2852 Support Question

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Question posted by rmj76081 on July 8th, 2012

Mint Toshiba Satellite U405d-s2852 With Sudden Black Screen Issue...

Hi. I purchased a new Toshiba Satellite U405D-S2852 in July 2009 right as the 2010 models were coming out. It's been a great machine, with very few maintenance issues. I take excellent care of it. It rarely leaves my desk, remains extremely clean and cool, and has never been dropped or handled roughly. Although it gets daily use, I keep the bulk of my files on an external Seagate plugged into one of the hi-speed USB ports and use the remaining ports for an external keyboard and wireless mouse (and occasional iPod update). I have super security software, update everything regularly, and do a full lid-closed, shut-down every night. Based on good behavior, alone, my laptop should run forever. Unfortunately, however...I shut this problem-free, technological miracle down last night and when I turned it on this morning: (i) the On button lit up brightly; (ii) the fan and system made the usual, friendly start-up noises; (iii) the internet switch light came on; and (iv) the small indicator lights for battery, power cord, and on/off button  lit up, BUT the screen remained black...and black...and black. Based on frantic internet research, I've tried every described method of Pressing Buttons and Not Pressing Buttons and Pressing Dual Buttons and Tapping Buttons for every number of seconds or minutes at every conceivable position or angle (other than hanging upside down in gravity boots) and WITH and WITHOUT the battery and/or the power cord, all with NO result. A stealthy, ninja-like attempt to connect an external monitor yielded nohing (except a fight with the Owner of the monitor... otherwise known as My Husband), the caps lock light on the internal and external keyboards didn't even give a glimmer, and after 11 hours and two hysterical breakdowns, I am unable to work, communicate with the outside world, provide for my family, check my bank balance, find a great recipe for mango chutney, okay the schedule for the upcoming family reunion, look at the weather, organize my summer photo album, look for old boyfriends on Facebook, hire a plumber, make the kid's doctor's appointments or play Free Cell. I'm reduced to a sodden, depressed computer-less mess, slumped and staring, hypnotized, into that bottomless black screen,  moaning, "p-l-e-e-e-e-s-e turn on, p-l-e-e-e-e-a-s-e turn on..." I know that a few other sad folks have asked this question before and gotten little response. I'm sure, however, that they all dropped their laptops off steep cliffs, used them as skate boards and scattered oatmeal cookie crumbs across the keyboards as if they were dinner plates...thus, deserving friend and useless motherboards. I mean, it's 2012, PEOPLE...haven't we invented some magic way to fix this problem yet?! Help? (Please respond soon, as I've hidden in the closet with the MacBook Pro I stole from my daughter and her footsteps are getting nearer all the time...). Thank you. Signed, Desperate in Nashville

Current Answers

Answer #1: Posted by rj666 on July 8th, 2012 3:09 PM
This answer was accepted by the poster of the original question.
rj666

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July 8th, 2012

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If you are not getting any video output at all even with the monitor being plugged in, I would give the strong possibility of motherboard and/or graphics (most likely intergrated into motherboard) failure and you should take it to your local pc repair shop or buy a new laptop depending on the repair bill.

Answer #2: Posted by collinsmus2 on September 22nd, 2012 12:55 PM
collinsmus2

Member since:
September 22nd, 2012

Points: 110
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It is the video chip on the motherboard. Over time the airway passage for the fans get clogged up with lint and stuff causing the heat to not dissipate from the motherboard which will cause the video chip to overheat and actually lose the solder connection on some of the balls of the chip. It happened to mine and it can be fixed by either reballing the chip or reflowing it. Reballing cost more but is a longer fix I think.

Related Toshiba U405D S2852 Manual Pages

Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 1

Satellite® U400 Series User's Guide If you need assistance: ❖ Toshiba's Support Web site pcsupport.toshiba.com ❖ Toshiba Global Support Centre Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see "If Something Goes Wrong" on page 165 in this guide. GMAD00167011 04/08
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 2

... STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. Model: Satellite® U400 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you purchased may lose data or suffer other storage devices as...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 7

... review and interpret the extensive research literature. 7 Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as defined by the Wi...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 9

... 802.11a device. The party responsible for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as primary users of the Low Voltage Directive...25 GHz to 5.35 GHz and 5.65 GHz to products that the Industry Canada technical specifications were met. NOTE The above Caution information applies to 5.85 GHz bands. EU Declaration of Conformity TOSHIBA ...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 28

...Satellite and ConfigFree are registered trademarks of PCMCIA. ExpressCard is a registered trademark of Toshiba America Information Systems, Inc. Memory Stick, Memory Stick PRO, and i.LINK are trademarks or registered trademarks of SD Card Association. Secure Digital and SD are owned by Toshiba...of the Wi-Fi Alliance. and/or Toshiba Corporation. Microsoft, Outlook, Windows, and ...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 34

34 Contents TOSHIBA Accessibility 157 Fingerprint Authentication Utility 158 Fingerprint utility limitations 158 Using the Fingerprint Authentication Utility.....158 Fingerprint Logon 159 Care and maintenance of your fingerprint reader 159 Fingerprint reader limitations 160 ConfigFree 161 Getting Started 161 ConfigFree® Utilities 162 Chapter 6: If Something Goes Wrong 165 Problems...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 63

... example, a D: drive) intact, or changing the size of your keyboard while powering on the computer. When the computer powers on, the Toshiba Recovery Wizard screen displays. (Sample Image) Toshiba Recovery Wizard screen 3 Select one of Factory Default Software ❖ Erase the hard disk Getting Started Hard Drive Recovery Utilities 63 Hard Disk Drive Recovery...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 64

Be sure to save your work to external media before proceeding. 3 Click Next to external media first. 1 On the Toshiba Recovery Wizard screen, select Recovery of Factory Default Software, and then click Next. 64 Getting Started Hard Drive Recovery Utilities Recovering the original factory image (recommended recovery method) ...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 65

...hours, depending on the size of your hard disk: 1 On the Toshiba Recovery Wizard screen, select Erase the hard disk, and then click Next. 2 The next screen lists the two methods you can choose: ❖ Delete all data...data and partitions from your HDD. (Sample Image) Erase the hard disk screen 3 Select the desired method, and then click Next. To delete the data and partitions from the hard disk....
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 66

...work to restart the computer. Be sure to save your C: drive: 1 On the Toshiba Recovery Wizard screen, select Recovery of Factory Default Software, and then click Next. 2 Select Recover to ... drive, it will remain intact. If you make your C: drive: 1 On the Toshiba Recovery Wizard Screen, select Recovery of Factory Default Software, and then click Next. 2 Select Recover without changing...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 67

...Toshiba HDD Recovery Utility screen Checking the HDD operating status After restoring your hard disk drive, you can rebuild the system using the Recovery media If you can check its status as follows: 1 Click Start. 2 Right...state, you need to restart the computer. The system will boot up to the Toshiba Recovery Wizard screen. 4 Please refer to "Hard Disk Drive Recovery options" on page 62, to...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 143

Toshiba supports several types of passwords on (user) password-Prevents unauthorized users from starting or restarting... touch the pointing device and the Windows® Logon screen will appear. Utilities Setting passwords 143 Setting passwords Setting a password lets you walk away from accessing certain functions such as TOSHIBA Hardware Setup. Select your user name and enter your...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 147

... and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility: 1 Click Start, All Programs, Toshiba, Utilities, and then PC Diagnostic Tool, or click the PC Diagnostic Tool icon in your computer. TOSHIBA PC Diagnostic Tool Utility This utility can help . A pop-up screen appears asking for additional help diagnose problems with...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 148

... To format an SD memory card using this utility: 1 Click Start, All Programs, Toshiba, Utilities, and then SD Memory Card Format. The formatting progress is displayed in the ... formatting is used with the Bridge Media Adapter slot. The TOSHIBA SD Memory Card Format screen appears. (Sample Image) TOSHIBA SD Memory Card Format screen 2 Select the drive corresponding to the SD memory card....
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 182

...to work no longer work. ExpressCards® that machine. Follow this procedure before you insert an ExpressCard...; status: 1 Click Start, Control Panel, System and Maintenance, and then Device Manager. 2 Double-click the appropriate ExpressCard...drives, Network adapters, Other, etc. The Safely Remove Hardware screen appears. 2 Click Safely remove for more information. Resolving ExpressCard...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 185

... or router then it has network access, and can detect access points or routers. Carefully note any error messages-these will be lit). ❖ Verify that it may be for more advanced users. Some Toshiba models may be a configuration issue. SSIDs are not familiar with the terminology, please see Windows® Help and Support...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 187

.... If it cleaned. 5 Verify that vendor's support group for new information on When to turn off the display. 3 Select Never on...adapter comes with your computer to view DVD movies. 4 Clean the disc and try the following steps: 1 Click Start, Control Panel, System and Maintenance,...Toshiba Web site for further advice. A blank screen appears while watching a DVD-ROM movie or title.
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 191

...drive. 2 Click Start. 3 Click Control Panel. 4 Click System and Maintenance. 5 Click Backup and Restore Center. 6 You can write to optical ... valuable component of the optical drives built into recent Toshiba portable computer models can choose to optical discs, or a hard drive...the changes made since the last backup. 7 Follow the on-screen help , click Start, Help and Support, and search for "...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 207

... TOSHIBA Card decreases or increases the screen ...brightness. Selecting this Card or pressing either hot key displays the following options: (Sample Image) Display brightness Move the slider or press the appropriate hot key repeatedly to decrease or increase the display brightness. Fn + This hot key increases the screen brightness. Not all functions are supported on all models...
Toshiba User's Guide for Satellite U405 (Windows Vista) - Page 210

Selecting this Card or pressing the hot key displays the following options: or Fn + [Space bar] (Sample Image) Screen resolution options Cycle through the screen resolutions, then select the desired resolution. 210 Hot Keys/TOSHIBA Cards Hot key functions Zoom (Display resolution) This TOSHIBA Card or hot key switches screen resolution.

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