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Question posted by hylandahyoshiandrew1 on November 3rd, 2012

Windows 7 Laptop Problems

my laptop recently began getting stuck after a few minutes, i had to turn it off manually, about a week before that my usb ports wouldn't detect any devices

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Answer #1: Posted by freginold on November 25th, 2012 5:06 AM

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freginold

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It could be many things -- a hardware problem, a software problem, or a virus. Try these steps:

1. Boot Windows in safe mode and run a full virus scan on your computer.

2. If there were no viruses found, run System Restore and go back to a point before your USB ports stopped working.

3. Run the Toshiba diagnostics tool to check over your computer's hardware and see if there are any problems with the hard drive, memory, or anything else.

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User Manual - Page 23

...138 Problems when you turn on the computer............139 The Windows® operating system is not working 141 Using Startup options to fix problems 142 Internet problems 143 The Windows® operating system can help you 143 Fixing a problem with Device Manager 144 Checking device properties 144 Memory problems 145 Power and the batteries 145 Keyboard problems 147 Display problems 147...

User Manual - Page 73

...the computer into a power-saving mode. Sleep saves the current state of time, the Windows® operating system may save any open programs and files you were using. For information...and configure Hibernation mode see "Using and configuring Hibernation mode" on page 77. Getting Started 73 Turning off the computer Hibernation mode Hibernation mode shuts the computer down completely, but it ...

User Manual - Page 75

Getting Started 75 Turning off the computer Turning off the computer more quickly You can also turn off the computer by pressing the... power button. By default, pressing your computer's power button puts the computer into Sleep mode. 1 Click Start, Control Panel, System and Security, and then Power Options. The Advanced settings tab of the Power Options window...

User Manual - Page 77

.... The Power Options window appears. Hibernate Start button Arrow (Sample Image) Shut down button in the pop-up again, press the power button until the ON/OFF light glows green. The computer saves the state of these methods, you can place the computer into Hibernation mode. Getting Started 77 Turning off . If you...

User Manual - Page 81

Getting Started 81 Turning off the computer 4 Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. 5 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen 6 Select ...

User Manual - Page 131

This is normal and does not indicate a problem. NOTE Click the + (plus) and - (minus) symbols to expand and collapse the ...NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for additional help diagnose problems with devices in the Protect & Fix tab of the device. The TOSHIBA PC Diagnostic Tool window appears. 2 Click the Diagnostic Tool tab. (Sample Image) TOSHIBA PC Diagnostic...

User Manual - Page 138

... that are working with a program that suddenly freezes all else fails, contact Toshiba. The Windows® Task Manager window appears. 138 If you are easy to fix Your program stops responding. Chapter 6 If Something Goes Wrong Some problems you may require help you are relatively easy to identify and solve. Others may encounter...

User Manual - Page 140

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User Manual - Page 141

...an AC adaptor that the AC adaptor is rated for each device. The output specifications of the computer and the AC adaptor show... easily detect if the operating system is correct, and the plug fits correctly in a different room. If Something Goes Wrong The Windows®...specifications on the bottom of the AC adaptor must be a problem with the desktop and used to the way the operating system...

User Manual - Page 142

...; documentation for further explanation. 142 If Something Goes Wrong The Windows® operating system is not working ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change your system's configuration or verify the startup procedure...

User Manual - Page 143

To access the Windows® operating system Help and Support: 1 Click Start, then click Help and Support, or press F1. Internet problems My Internet connection is very slow, try later...is connected to locate the site. My browser cannot find a site I typed in troubleshooting the problem. A single incorrect letter or missed character will make it impossible for your browser to a ...

User Manual - Page 144

...to the device. 144 If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. To check a device's properties...or more information about the device. ❖ The Resources tab, which provides basic information about Device Manager, refer to Windows® online Help. ...

User Manual - Page 148

... connecting to zoom in screen. 148 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor's power cord/cable is...The screen does not look correct. This opens the Screen resolution window. Adjust changes to your display settings and that the adapter type is supported by clicking a blank ...

User Manual - Page 152

... the Device Manager, click Start, Control Panel, System and Security, and then System. NOTE To enable or disable wireless communication, use the Hot Key Fn + F8. Carefully note any error messages - 152 If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for more information see Windows...

User Manual - Page 153

...; If you must use the adapter's management utility. Save your computer's RJ45 Ethernet port. Problems with its own management utility. See "Computing tips" on this is the case, contact that ... an external Wi-Fi® adapter (a USB adapter, or other than the private address of your computer will be disabling the Windows® operating system wireless management utility, in...

User Manual - Page 154

...Get familiar with all the user's guides provided with your computer, as well as you purchase. Data and system configuration backup in the manuals. Some people use to supplement the information in the Windows® operating system The Windows... you have installed your own programs, you experience a problem with the programs and devices you learn about how the computer and its software work...

User Manual - Page 155

...turn back the clock,' restoring the Windows® operating system to create a restore point using the saved restore point. Follow these steps to the state it with restore points The System Restore feature of the Windows...displayed. If you experience problems after installing some new hardware or software, you change your Windows® operating system configuration - Then click Create.

User Manual - Page 158

... the troubleshooting information in this chapter and are still having problems, you may be related to the operating system or the...Install one item of hardware or software. 4 Restart the Windows® operating system. 5 Use the new hardware or software ...Something Goes Wrong If you need help and suspect that important devices are still functioning. 6 For each additional hardware or software ...

User Manual - Page 159

...any optional devices related to... problem ❖ Backup copies of your Windows...® operating system and all other preloaded software on your choice of media ❖ Name and version of the program involved in the problem along with its installation media ❖ Information about what you were doing when the problem...recent software and hardware options for your computer, and for Toshiba...

User Manual - Page 192

...Windows® operating systems that allows you to turn off the computer without exiting your open applications and to another term for Wireless Fidelity, and is a serial bus that supports a data transfer rate of the Wi-Fi Alliance that plugs into a computer's USB port... USB ...USB)-USB is another computer through a single all- utility-A computer program designed to 127 peripheral devices...