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Sony XAV-AX8000 Support Question

Sony XAV-AX8000 Support Question

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Question posted by sach077 on January 12th, 2022

No Sound From Bluetooth Or Android Auto. Please Help.

My Sony XAV - AX8000 is not able to produce any sound when connected with Android Auto or playing through Bluetooth.However, sound is totally fine when Radio is played. Everything was working totally fine until yesterday.

Current Answers

Answer #1: Posted by SonuKumar on January 13th, 2022 8:58 AM
This answer was accepted by the poster of the original question.
SonuKumar

Member since:
May 9th, 2021

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Press and hold HOME for more than 10 seconds to restart the unit. For your safety, do not restart the unit while you are driving.

if not then its wiring has to be inspected


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Related Sony XAV-AX8000 Manual Pages

Help Guide - Page 1

... Main Unit and Remote Commander Screen Displays Performing Initial Settings Preparing a BLUETOOTH Device Preparing a Bluetooth® Device Pairing and Connecting with a BLUETOOTH Device Connecting with a Paired BLUETOOTH Device Connecting Rear View Camera Radio Listening to the Radio 1 Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Use this manual if you encounter any problems, or have any...
Help Guide - Page 4

...radio (XAV-AX8050D(EUR)) The stations cannot be played. The picture does not fit in the screen. USB playback Items cannot be received. (XAV-AX8000(E)/XAV-AX8000(E17)/XAV-AX8000(IN)) RDS PTY displays [PTY not found.]. The USB device takes longer to your touch correctly. The talker's voice volume is not possible. Sound There is not recognized. Audio files cannot be received. Connection...
Help Guide - Page 7

RM-X170 remote commander (XAV-AX8000(UC)/XAV-AX8000(E)/XAV-AX8000(E17)/XAVAX8000(IN)) The remote commander can be used to operate the audio controls. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Main Unit and Remote Commander Main unit The VOL (volume) + button has a tactile dot. For menu operations, use the touch screen. Note 7
Help Guide - Page 13

... (Sound) Visual Settings (Visual) BLUETOOTH Settings (Bluetooth) 5-010-103-11(2) Copyright 2019 Sony Corporation 13 XAV-AX8000(E)/XAV-AX8000(E17)/XAV-AX8000(IN): proceed to perform initial settings before operating the unit for the first time, after replacing the car battery, or changing connections. This setting can be further configured in the setting menu. Help Guide In-Car Receiver XAV...
Help Guide - Page 14

Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Preparing a Bluetooth® Device You can enjoy music or perform handsfree calling depending on connecting, refer to the operating instructions supplied with a Paired BLUETOOTH Device 5-010-103-11(2) Copyright 2019 Sony Corporation 14 Before connecting the device, turn down the volume of this unit; Related Topic Pairing and Connecting with a...
Help Guide - Page 15

... device, input [0000]. If the connection confirmation display appears, operate the BLUETOOTH device to recognize each other devices to approve the connection, then touch [OK] on the status bar of the unit. 5 Touch [Pairing]. (BLUETOOTH) flashes while the unit is running. 15 Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Pairing and Connecting with one BLUETOOTH device at a time.
Help Guide - Page 17

... HOME, then touch [Settings]. 2 Touch [Bluetooth]. 3 Touch [Bluetooth Connection], then touch [ON]. To connect the last-connected device from this unit to the mobile phone. Note While streaming BLUETOOTH audio, you cannot connect from this unit When the ignition is required. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Connecting with a Paired BLUETOOTH Device To use a paired device...
Help Guide - Page 34

Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Playing a BLUETOOTH Device You can reduce the volume level differences between this unit and the BLUETOOTH device: During playback, touch (option), then set [Input Level] between -6 and +6. Note Depending on the audio device, information such as title, track number/time, and playback status may not be displayed on this unit. Even...
Help Guide - Page 38

Related Topic Preparing a Bluetooth® Device 5-010-103-11(2) Copyright 2019 Sony Corporation 38 Note The handsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated. In this case, use a mobile phone, connect it with this unit. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Preparing a Mobile Phone To use the handsfree calling functions...
Help Guide - Page 42

Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Available Operations During a Call To adjust the ringtone volume Press VOL(volume) +/- To answer an incoming call . during a call automatically Touch (option), then set [Auto Answer] to [ON]. 5-010-103-11(2) Copyright 2019 Sony Corporation 42 To reduce echo and noise (Echo/noise canceler mode) During a call audio between the...
Help Guide - Page 44

... on Google Play. For details about Android Auto, refer to support Android Auto. Since the GPS on the display of the unit. Touch and control the applications. 5-010-103-11(2) Copyright 2019 Sony Corporation 44 Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Android AutoAndroid Auto extends the Android platform into the car in your country or region. 1 Connect your Android phone to...
Help Guide - Page 45

.../Android phone to the USB port. A network connection may be required when configuring settings, such as the display of the unit. To connect an iPhone, use a USB connection cable for the "WebLink Apps". For details about the "WebLink Apps", visit the website for iPhone (not supplied). Touch and control the applications. Help Guide In-Car Receiver XAV-AX8000/XAV...
Help Guide - Page 46

...(2) Copyright 2019 Sony Corporation 46 Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Using Gesture Command You can perform frequently-used operations by swiping your finger on the screens of Apple CarPlay, Android Auto and WebLink™. Note The gesture commands explained below are not available on the reception/playback display. Swipe left to left Radio reception: seek...
Help Guide - Page 47

... and settings. 3 Move the scrollbar up and down to select the desired item. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Basic Setting Operation You can be set items in the following setup categories: General Settings (General), Sound Settings (Sound), Visual Settings (Visual), BLUETOOTH Settings (Bluetooth). 1 Press HOME, then touch [Settings]. 2 Touch one of the setup category. To...
Help Guide - Page 48

Help Guide In-Car Receiver XAV-AX8000/XAV...the input mode with the connected remote control before use. Item Detail 48 Beep Activates the operation sound: [OFF], [ON]. ...connected remote control. Touch the near side or far side (red portions) of the guide to adjust. Date/Time Item Detail Set Date/Time Sets the date and clock time: [Auto(RDS)], [Manual]. (XAV-AX8050D(EUR)): [Auto...
Help Guide - Page 68

...Bluetooth® word mark and logos are registered trademarks owned by Sony... and logos are trademarks of Sirius XM Radio Inc. Android, Android Auto, Google and Google Play are those of Microsoft Corporation. THIS PRODUCT... SHALL BE IMPLIED FOR ANY OTHER USE. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D Copyrights SiriusXM Connect Vehicle Tuner and Subscription sold separately. and...
Help Guide - Page 103

...Reduce the distance between the unit and other devices (e.g. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D The sound skips during audio streaming or the BLUETOOTH connection fails. If the BLUETOOTH device is connecting to a mobile phone. This is not a malfunction. 5-010-103-11(2) Copyright 2019 Sony Corporation 103 ham radio devices) which interrupts the signal, remove the case...
Help Guide - Page 104

Check that the connected BLUETOOTH device supports AVRCP. 5-010-103-11(2) Copyright 2019 Sony Corporation 104 Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D The connected BLUETOOTH device cannot be controlled during audio streaming.
Help Guide - Page 113

...again. Download and install the Android Auto application onto your Android phone. Disconnect your Android phone, or visit the Android Auto website. Refer to support Android Auto. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D The Android Auto icon does not appear on your country or region. 5-010-103-11(2) Copyright 2019 Sony Corporation 113 Android Auto may not be available in your...
Help Guide - Page 115

The volume level of [BT Audio]. 5-010-103-11(2) Copyright 2019 Sony Corporation 115 Adjust the volume level of [BT Audio] is not connected to the unit via BLUETOOTH. Your iPhone/Android phone is low. Make a BLUETOOTH connection. Help Guide In-Car Receiver XAV-AX8000/XAV-AX8050D There is no sound./The sound is low.

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