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Sony STR-K990 Support Question

Sony STR-K990 Support Question

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Question posted by wasimington on November 19th, 2018

How To Unlock After An Error 12

sound comes from dvd player, sound is available from FM RADIOno sound comes from the television correctionafter test for speakers two messages error 12 and UNLOCK

Current Answers

Answer #1: Posted by Odin on November 19th, 2018 11:49 AM
This answer was accepted by the poster of the original question.
Odin

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This error is explained at https://dh3p7.app.goo.gl/iHAX. You may need professional service. (Sorry.)


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by perez2000 on November 20th, 2018 1:26 AM
perez2000

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November 20th, 2018

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  • Make sure the volume is up and mute is off.
  • Ensure all connections are correct and secure.
  • Try listening to audio from another device, such as a DVD player or a game console, to narrow down the source of the problem.
  • Check the correct SAP (Secondary Audio Program) is selected by pressing the [SAP] button on the remote control.
  • If the TV is connected to a Panasonic Home Theater via HDMI cable, then check VIERA Link controls.
  • If the TV is connected to a Home Theater via optical cable, then: Check the connection, the audio system is on and the correct input is selected.
  • Check HDMI in analog/digital audio settings.
    • Press [Menu] > Sound > HDMI input
    • Check the supplied external speaker is connected to the exclusive speaker terminal of the TV properly.

Related Sony STR-K990 Manual Pages

Operating Instructions - Page 3

...is shown on the supplied remote. Front speakers SS-MSP900 - Sub woofer SA-WP780 &#... indicated in the text, for example, "Models of : • Receiver STR-K990Speaker system - About This Manual • The instructions in this manual, models of... license from Dolby Laboratories. Note for receiver operation. Center speaker SS-CNP680 - You can also use the controls on the...
Operating Instructions - Page 4

... 8: Adjusting the speaker levels and balance (TEST TONE 34 Playback Selecting a component 36 Listening/Watching a component 38 Amplifier Operations Navigating through menus 40 Adjusting the level (LEVEL menu 43 Adjusting the tone (TONE menu 44 Settings for the surround sound (SUR menu 44 Settings for the tuner (TUNER menu).........45 Settings for the audio (AUDIO menu).........45...
Operating Instructions - Page 5

...speaker system (page 30). The current status of the selected component or a list of parts Receiver Front panel 12 3 456 7 ?/1 SPEAKERS (OFF/A/B/A+B) AUTO CAL MIC PHONES VIDEO 3 IN/PORTABLE AV IN VIDEO L AUDIO... when the same components are connected to mute the sound (page 36). Turn to activate the Auto Calibration function (page 32). Name A ?/1 (on/standby) B SPEAKERS (OFF/A/B/A+B) C ...
Operating Instructions - Page 7

... when the audio signal is activated. Lights up when SAT input is input through the OPTICAL jack. - INPUT MODE is set to "AUTO IN" and the source signal is set to "OPT IN" (page 59). For details on the display 12 34 5 6 78 SW LFE LCR SL S SR SP A ; However, "UNLOCK" appears on...
Operating Instructions - Page 9

.... (page 23-27). HDMI IN/ OUT jacks* Connects to a Super Audio CD player, CD recorder, etc. (page 19, 23). E AUDIO INPUT/OUTPUT section AUDIO IN/ White (L) OUT jacks Red (R) Connects to a DVD player or a Blu-ray disc player. The image and the sound are output to speakers (page 17). continued 9US OUTPUT You can enjoy high jacks* quality image...
Operating Instructions - Page 11

.... - Press to activate the receiver operation (page 40). continued 11US Button Assigned Sony component VIDEO 1 VCR (VTR mode 3) VIDEO 2 VCR (VTR mode 2) VIDEO 3 VCR (VTR mode 1) DVD DVD player SAT Satellite tuner TV TV SA-CD/CD Super Audio CD/ CD player TUNER Built-in "Programming the remote" on the TV screen of the buttons to...
Operating Instructions - Page 12

... of the VCR, CD player, VCD player, LD player, DVD player, MD deck, DAT deck, tape deck, Blu-ray disc recorder, PSX, DVD/VHS COMBO, or DVD/HDD COMBO. (Also starts recording with components in the forward/ backward direction of the CD player, VCD player, DVD player, LD player, MD deck, Blu-ray disc recorder, PSX, DVD/VHS COMBO, or DVD/HDD COMBO. - to select...
Operating Instructions - Page 19

... Audio CD player, CD player or CD recorder. Getting Started 3a: Connecting the audio components Connecting a Super Audio CD/CD player or CD recorder The following illustration shows how to "3b: Connecting the video components" (page 20) or "4: Connecting the antennas" (page 28). Super Audio CD player/ CD player/ CD recorder A DIGITAL OPTICAL SAT IN ANTENNA VIDEO 2/ AM BD IN COAXIAL DVD...
Operating Instructions - Page 20

... Receiver HDMI OUT, MONITOR OUT jack HDMI COMPONENT VIDEO VIDEO ?/1 SPEAKERS (OFF/A/B/A+B) AUTO CAL MIC PHONES VIDEO 3 IN/PORTABLE AV IN VIDEO L AUDIO R DISPLAY INPUT MODE INPUT SELECTOR MASTER VOLUME MEMORY/ TUNING ENTER MODE TUNING 2CH A.F.D. Component to be connected Component Page With HDMI jack 21 TV 23 DVD player/DVD recorder 24 Satellite tuner/Set-top box...
Operating Instructions - Page 21

... CENTER A HDMI cable (not supplied) We recommend that you use a Sony HDMI cable. DVD player Audio signals Audio/video signals Blu-ray disc player Audio signals Audio/video signals TV, projector, etc. To output the sound from the TV speaker only when a playback component and this receiver, as well as this receiver and the TV are connected via a HDMI jack...
Operating Instructions - Page 24

... R R OUT IN IN SA-CD/CD/CD-R TV R R AUDIO IN AUDIO IN AUDIO OUT AUDIO IN SUB SAT DVD VIDEO 1 WOOFER FRONT B R FRONT A SPEAKERS L R SURROUND CENTER A Coaxial digital cord (supplied) B Audio cord (not supplied) C Video cord (not supplied) D Component video cord (not supplied) 24US It is not necessary to connect a DVD player and DVD recorder. Refer to the jacks of your...
Operating Instructions - Page 29

... settings. • All settings in the LEVEL, TONE, SUR, TUNER, AUDIO, VIDEO and SYSTEM menus. • The sound field memorized for each input and preset station. • All sound field parameters. • All preset stations. • All index names for this operation. 1,2 ?/1 SPEAKERS (OFF/A/B/A+B) AUTO CAL MIC PHONES VIDEO 3 IN/PORTABLE AV IN VIDEO...
Operating Instructions - Page 31

... VIDEO L AUDIO R DISPLAY INPUT MODE INPUT SELECTOR MASTER VOLUME MEMORY/ TUNING ENTER MODE TUNING 2CH A.F.D. Doing so may damage the receiver and the microphone. • During calibration, the sound that the optimizer microphone remains at your listening position. You can also use a stool or tripod so that comes out of each speaker to your...
Operating Instructions - Page 33

... t blank display)a) t PUSH t blank display t ENTER a)Appears when there are more than one warning code. ERROR 12 None of the speakers are Place your speakers placed too near further away from the optimizer the optimizer microphone. Error code Explanation Remedy ERROR 21 Only one front connection. connection. continued 33US Getting Started environment is too noisy. You...
Operating Instructions - Page 36

... IN jack DVD [DVD] DVD player, etc., connected to DVD jack SAT [SAT] Satellite tuner, set-top box, etc., connected to SAT jack TV [TV] TV, etc., connected to TV jack SA-CD/CD [SA-CD/CD/ CD-R]* Super Audio CD player, CD player, etc., connected to the SA-CD/CD/CD-R jack TUNER Built-in radio tuner [FM or...
Operating Instructions - Page 39

... sound. - CLEAR >10 GUIDE 89 0/10 ENTER MEMORY DISPLAY V < B B v RETURN/ EXIT MENU OPTIONS TOOLS REPLAY ADVANCE .< > TUNING - Refer to "Quick Setup Guide" supplied with the TV and DVD player. • Check the following if you have finished watching the DVD, eject the disc and turn off the receiver, TV and DVD player. 39US Be sure the audio...
Operating Instructions - Page 52

...Reproduces the sound characteristics of a jazz club. PORTABLE AUDIO [PORTABLE] Reproduces a clear enhanced sound image from your portable audio device. JAZZ...sound field if the headphones are downmixed to the receiver. 52US Types of sound field available Sound field for Movie Music Headphone* Sound field [Display] Effect CINEMA STUDIO EX A DCS [C.ST.EX A] Reproduces the sound...
Operating Instructions - Page 62

... the type of DIGITAL MEDIA PORT adapter, you can operate the connected component by using a portable audio source, you can enhance the sound. For details, see page 10. • Be sure you have ...Press RECEIVER. Initial setting: -NONE The assignable composite video input are VIDEO 1, VIDEO 3, DVD and SAT inputs. Listening to MP3 or other compressed music using the remote. You can view...
Operating Instructions - Page 74

...; Check that the components are connected correctly. • Select the source component using the input buttons (page 36). 74US Dolby Digital or DTS multi channel sound is recorded in Dolby Digital or DTS format. • When connecting the DVD player, etc., to the operating instructions supplied with a sampling frequency of this receiver, check the audio setting (the...
Operating Instructions - Page 75

... (when tuning in the AUDIO menu is output from the speakers. Remote commander The remote does not function. • Point the remote at the remote sensor on the display. DTS-CD) is a malfunction, the display shows a message. Set it against lightning. PROTECT Irregular current is set the tuning interval correctly (when tuning in the...

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