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Sony MEX-BT39UW Support Question

Sony MEX-BT39UW Support Question

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Question posted by Jxroe77 on March 31st, 2015

The Buttons On My Front Panel Of This Radio Stopped Working. Already Tried Reset

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Current Answers

Answer #1: Posted by TechSupport101 on April 1st, 2015 11:59 AM
This answer was accepted by the poster of the original question.
TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305
1,100
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There are usually one of three causes.

1/ Poor connection on the faceplate contacts. Clean.
2/ Broken flexible PCBoard inside the main unit. Replace the FPCB.
3/ Faulty faceplate. Replace the faceplate.

Also, have you tried the troubleshooting steps or advice on cleaning from our esupport page? If you haven't, please visit the following: https://us.en.kb.sony.com/app/answer...off%20and%20on.



Unfortunately if these steps don't help resolve the problem, then service may be required. Thanks!

Related Sony MEX-BT39UW Manual Pages

Operating Instructions - Page 2

... the equipment into an outlet on , the user is encouraged to try to correct the interference by one or more away from that may cause undesired operation of the device. This transmitter must accept any interference received, including interference that to radio communications. This equipment has very low levels of the IC...
Operating Instructions - Page 4

...26 Listening to Bluetooth function 8 Buttons and icons 9 1 Pairing ...12 RM-X172 Card Remote Commander 14 Radio Storing and receiving stations 15 Storing ...audio device 26 Operating an audio device with this unit to on Bluetooth 6 Resetting the unit 6 Canceling the DEMO mode 7 Preparing the card remote commander 7 Setting the clock 7 Detaching the front panel 7 Attaching the front panel...
Operating Instructions - Page 6

...efficient use Changes or modifications to driving and pull off the road and park before using radio signals, cellular, and landline networks as well as medical emergencies). Always give full attention ...making or answering a call if driving conditions so require. Detach the front panel (page 7) and press the RESET button (page 12) with the manufacturer or its representative of your car is ...
Operating Instructions - Page 7

... minute. Canceling the DEMO mode You can cancel the demonstration display which appears during playback of the front panel. 7 To move the digital indication, press (SEEK) -/+. 4 After setting the minute, press the select button. Tip For how to select "DEMO-OFF," then press it . The unit is used. 1 Press and hold the...
Operating Instructions - Page 12

...), playback starts. I (front panel release) button page 7 J (BACK)/MODE button page 9, 15, 19, 24, 25 Press to: Return to turn on the location of controls and basic operations Main unit Front panel removed This section contains instructions on the power/change the source (Radio/CD/USB/AUX/Bluetooth audio/ Bluetooth phone). Bluetooth audio device*1: To skip tracks...
Operating Instructions - Page 13

...) button page 9, 21, 23 For Bluetooth signal on the device, certain operations may not work properly. *1 When a Bluetooth audio device (supports AVRCP of Bluetooth technology) is connected. *3 If an HD Radio tuner... O DSPL (display)/SCRL (scroll) button page 15, 16, 17, 18, 19, 23 To change display items (press); Q RESET button (located behind the front panel) page 6 R Microphone page 23 Note...
Operating Instructions - Page 14

...To scroll the display item. C buttons To control Radio/CD/USB/Bluetooth audio, the same as (3)/(4) (ALBUM -/+) on the unit. E ENTER button To apply a setting; J MODE button Press to : Change the Bluetooth phone source/list the call . D MENU button To enter menu. N Number buttons Radio: To receive stored stations (press); B SOURCE button*1 To turn off the power; To...
Operating Instructions - Page 15

... that you try to (6)) ...want to listen to search for the station. Scanning stops when the unit receives a station. to , ...button ((1) to store another station on the same number button, the previously stored station will be available. • RDS will not work... until "BTM" appears, then press it. Display items A Radio band, Function B Program service name, Clock, Frequency*, Preset number...
Operating Instructions - Page 16

... is displayed only when the album is played. Notes • The CT function may not work even though an RDS station is complete. A Source B Track name*1, Disc/artist name*1, Artist ...mode, select " OFF" or "SHUF OFF." 16 Tip Displayed items may receive a different radio program from the one you select. The unit starts to normal play track repeatedly. To change...
Operating Instructions - Page 17

...a parked car, as follows. - lossless compression - copyright-protected Playback starts. Removing the USB device 1 Stop the USB device playback. 2 Remove the USB device. Notes • Do not use the one supplied with...USB device to vibration, or cause a loose connection. • Do not detach the front panel during playback, data in random order. When using a cable, use USB devices so large or...
Operating Instructions - Page 18

.... 2 Adjust the volume. In resuming mode, the following buttons do not increase the volume on the iPod screen as a... illustrations. Notes • Do not detach the front panel during playback of the iPod, otherwise data may not be...telephone call. Removing the iPod 1 Stop the iPod playback. 2 Remove the iPod. Caution for 1 second to stop playback. Support site http://esupport.sony...
Operating Instructions - Page 24

...call history 1 Press (SOURCE/OFF) repeatedly until "BT PHONE" appears. 2 Press a number button ((1) to (6)) to select the contact you can switch the ringtone from the phonebook of the ... Note "_" appears instead of "#" on the cellular phone, this unit's ringtone may be sure to press the RESET button to select a number from "OFF," "1 (about 3 seconds)" or "2 (about 10 seconds)" (page 30)....
Operating Instructions - Page 25

...appropriate device (this function may not always work in some situations, depending on your cellular phone. Note Configurable during a call . Press and hold a number button ((1) to (6)) to select the preset... unit with sound recognition. Note Depending on the cellular phone, handsfree connection may not work in some cases. • Noises such as you did when you receive a new...
Operating Instructions - Page 26

...on this unit if the audio device supports AVRCP (Audio Video Remote Control Profile) of the audio device does not stop. The information is displayed during Bluetooth Audio playback only. • Even...once for each track] Press and hold SEEK -/+ (./>) [hold the select button. Tip You can listen to music of an audio device on this unit. Adjusting the volume level The volume level is changed ...
Operating Instructions - Page 33

...; Depending on the device to be connected or work correctly, depending on the original fuse. Replace the... blows again after using the Bluetooth device, stop using the Bluetooth device immediately. While talking ... + side up 2c 1 Notes on radio wave conditions and location where the equipment is...if the connectors between the unit and the front panel are not covered in fire. Fuse (10 ...
Operating Instructions - Page 34

...4000 - 2.4835 GHz) Modulation method: FHSS Compatible Bluetooth Profiles*2: A2DP (Advanced Audio Distribution Profile) 1.2 AVRCP (Audio Video Remote Control Profile) 1.3 HFP (Handsfree Profile) 1.5 PBAP (Phone Book Access Profile...mounting. Removing the unit 1 Remove the protection collar. 1 Detach the front panel (page 7). 2 Pinch both release keys simultaneously until they click. x 2 Remove the...
Operating Instructions - Page 35

...62 (2 m) USB connection cable for iPod: RC-100IP HD Radio™ tuner: XT-100HD External microphone: XA-MC10 Your ... (aerial) does not have been erased. • The RESET button has been pressed. During playback or reception, demonstration mode starts... ask the dealer for a 2-speaker system. • The Bluetooth audio device is not connected properly. No sound. • The ATT function...
Operating Instructions - Page 36

...device, this unit from /does not appear in the rear/side glass). Press the RESET button (page 6). This unit cannot recognize USB devices via a USB hub. Bluetooth function ...stop playback first for audio use (page 31). The display items do not function. USB playback You cannot play items. A USB device does not work. t Reconnect it. MP3/WMA/AAC files take a longer time to stop...
Operating Instructions - Page 37

...connected Bluetooth audio device cannot be sent properly. Some functions do not work. Bluetooth ...t Connect from the other devices which emit radio waves are used nearby. The volume of the... other devices. This is loud, try reducing this unit or Bluetooth device), ...stops momentarily when the connection between the unit and the Bluetooth audio device. • If the Bluetooth audio...
Operating Instructions - Page 38

...or USB device does not contain a music file. t Press the RESET button (page 6). USB NO SUPRT (USB Not Support) The connected USB...USB device is connected, storing an SAT radio channel into a preset failed. RESET This unit or USB device cannot be ... audio source is incorrect. NOT FOUND There is connected. OFFSET There may take the unit to be operated due to store, then try...

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