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Seagate FreeAgent Desktop Support Question

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Question posted by whittaeg on April 22nd, 2012

External Hard Drive Shows Up In Device And Printers

I am not able to access my usb drive does not dhow up, but is listed in device and printers with a yellow bar for troubleshooting

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Related Seagate FreeAgent Desktop Manual Pages

Product Information - Page 2

... wide base) x 16.25 cm deep base dimensions: 1"x 4.6"x 3.2", 2.54 cm x 11.68 cm x 8.13 cm Inside the box • FreeAgent desktop drive • USB 2.0 cable • AC power adapter • Quick start guide Performance Specifications USB 2.0 480 Mb/sec (max) Spindle Speed 7200 RPM Retail Packaging Specifications Box Size 10" x 10" x 5" 25.4 cm x 25.4 cm...

Quick Start Guide - Page 1

... of accordion prints 1 PMS Black 4C Front Side This won't take long. Plug in the USB cable. Score and fold Score and fold Score and fold Take your FreeAgent desktop drive lights up, you are about using your new FreeAgent desktop drive. Score and fold Please enjoy. 0:39 Score and fold 0:59 Score and fold 1:11 Score...

Quick Start Guide - Page 2

...or exchange process. List of numbers by ...troubleshooting questions regarding your original drive to you . The Seagate company offering this warranty depends on the FreeAgent desktop drive or visit www.seagate.com for warranty information in the user manual. Operation is no guarantee that may not cause harmful interference, and (2) this device...centers and access Seagate automated ...

User Guide (Mac) - Page 2

Contents FreeAgent for Macintosh Getting Started...1 Using the Mac Reformatting Tool 1 Installing the Software 3 Safely Ejecting Drives 8 Managing Your Drives...9 Running Diagnostics 9 Updating Your Software 11 Reading the LED Status Indicators 13 Backing Up & Restoring Folders 14 Creating Backup Plans 14 Using Simple Backup 14 ...

User Guide (Mac) - Page 3

... software offers these features: • Backup & Restore to protect your data • Drive diagnosis to check the health of your drive • Software updates to your computer. A FreeAgent Drive icon appears on your desktop: Step 2: Double-click the FreeAgent Drive icon. Using the Mac Reformatting Tool Note: This User Guide is configured for a Windows operating system, it...

User Guide (Mac) - Page 4

... Progress Using the Mac Reformatting Tool 2 Step 3: Double-click the MacInstall icon. Here's what the Reformatting tool does, click Reformat to reformat your drive for Macintosh Figure 1: FreeAgent Drive Finder The FreeAgent Drive Finder window contains the Mac Reformatting Tool. The Mac Reformatting Tool window opens: Figure 2: Mac Reformatting Tool Step 4: After you see: •...

User Guide (Mac) - Page 5

... window, click Continue. To install the software, Step 1. FreeAgent for Macintosh • When the reformat is complete, the Drive Manager.dmg file appears on your desktop: • The Installer Welcome window opens: Figure 4: Welcome Installing the Software The Drive Manager software is already loaded on your drive and ready to be installed on your computer...

User Guide (Mac) - Page 7

Note: The Drive Manager software can be installed only on the boot volume. The Select a Destination window opens: Figure 8: Select a Destination Step 5: Select your Macintosh hard drive and click Continue. The Installation Type window opens: Installing the Software 5 FreeAgent for Macintosh Figure 7: License Agreement sheet Step 4: Click Agree in the sheet.

User Guide (Mac) - Page 9

When your computer has restarted, a Drive Manager icon appears on your desktop: Step 9: Double-click the icon to restart your computer and complete the installation. FreeAgent for Macintosh Figure 11: Installing OneTouch 4 When the installation is complete, a Restart window opens: Figure 12: Restart Step 8: Click Restart to open the Drive Manager application: Installing the Software 7

User Guide (Mac) - Page 10

... and drag it to the Trash icon. Safely Ejecting Drives 8 To safely eject a drive, Step 1. FreeAgent for Macintosh Figure 13: Drive Manager Application Safely Ejecting Drives It's important that you follow the correct procedure to eject your drives from your desktop, disconnect the power supply and the USB connection to your computer so that data is not lost...

User Guide (Mac) - Page 11

It displays all Drive Manager devices connected to access your drive features and manage drive utilities. To run Diagnostics, Step 1. Note: External drives are automatically detected and listed in the My Drives list. In the My Drives view, click Diagnostic. If a device doesn't appear, make sure it's properly connected and turned on your drive. The diagnostic utility performs its tests ...

User Guide (Mac) - Page 12

FreeAgent for Macintosh Figure 15: Diagnostics in Progress When the test is complete, the results are displayed in the My Drives view: Figure 16: Diagnostics Complete Running Diagnostics 10

User Guide (Mac) - Page 13

... normally. However, you each month of the bad device is displayed with instructions to see if an update is...In the menu bar, go to date. Note: You can manually check to contact Seagate for Macintosh The drive pictured above is... up to Help > Software Update. To manually check for software updates or turn off Software Update from any view. FreeAgent...

User Guide (Mac) - Page 15

... Data activity Asleep Reading the LED Status Indicators 13 FreeAgent for Macintosh Figure 21: Software Up To Date Step 6: Click OK. Reading the LED Status Indicators Your drive has an LED status indicator to keep you informed about the status of the drive: Figure 22: Drive LED LED Descriptions Flashing rapidly Shining steadily/bright...

User Guide (Mac) - Page 28

The name and serial number of the selected drive are the drives currently connected to your backup and click Set. Step 13: Select the destination drive for Macintosh Figure 36: Backup Plan Destination Listed are now displayed: Creating Backup Plans 26 FreeAgent for your computer.

User Guide (Windows) - Page 8

...until the next successful backup. FreeAgent for Windows Figure 10: System Tray Icon Information Note: When a backup has failed, the red icon continues to show • Launch Drive Manager • Back Up ... System Tray Icon If you want to access or select Exit to close the menu (the Drive Manager application remains open). Step 2: To display the Drive Manager menu, click the system tray icon...

User Guide (Windows) - Page 10

... window, Step 1. It can choose how long your drive features and manage drive utilities. FreeAgent for the Drive Manager software to detect your drives. Adjusting the Power Setting 8 If a device doesn't appear, make sure it goes into powersaving mode. Select a device. Note: External drives are automatically detected and listed in the Command panel. Adjusting the Power Setting...

User Guide (Windows) - Page 13

FreeAgent for Windows Figure 4: Adjust Power Setting Confirmation Step 5: Click OK to return to check the health of your the device. The Settings window opens: Testing Your Drive 11 To test your drive. Testing Your Drive Test your drive to the My Drives window. The diagnostic utility performs its tests without affecting the data on your drive, Step 1. In...

User Guide (Windows) - Page 16

... In the My Drives window, click Settings. If the diagnostic encounters an error during testing, the serial number of the bad device is displayed with ...drive pictured above is available or you can manually check to contact Seagate for service and support: Updating Your Software The Software Update feature automatically informs you can turn off the Software Update feature. FreeAgent...

User Guide (Windows) - Page 38

... Off Scheduled Backup To turn off Scheduled Backup, • In the Backup window, click the Scheduled Backup Off button. FreeAgent for Windows Figure 17: Delete Backup Plans Listed is the Backup Plan for each drive connected to delete and click Delete. Note: Your backed up folders on . By default, Scheduled Backup is deleted...