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Samsung RF268ABRS Support Question

Samsung RF268ABRS Support Question

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Question posted by topurcell on November 5th, 2011

Doesn't Cool

Took delivery on a Samsung RF268ABRS last Monday. Never has cooled. After numerous calls to customer support and going through several procedures they decided a service call was needed. At one point the temperature displays read Freezer -2, Refrigerator 34, but both were still room temperature. Waiting for the Tech now. What should I expect? At the rear of the left crisper drawer there is what looks like an air passage, but it has a translucent plastic ball of some kind in the opening. Should that have been removed at installation?

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Related Samsung RF268ABRS Manual Pages

Quick Guide (easy Manual) (ver.1.0) (English) - Page 1

... an adjustable temperature control to help keep food fresh longer. 16" Pizza Corner Can be used to separate air flow circulation. Food odor from outside of Pantry Cover The Cool Select Pantry is a full width drawer with multiple flow effluences provide uniform cooling for each have two evaporators. Electronic control from the refrigerator does...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 2

...air circulation of the internal cooling system. If the Refrigerator does not have enough space, the internal cooling system may become wet. ...refrigerator must be strong enough to support a fully loaded refrigerator, or approximately 328lbs (150kg). This will help reduce power consumption and keep your energy bills lower. • D o not install the Refrigerator where the temperature will go...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 3

...need to quickly freeze easily spoiled items or if the temperature in the Refrigerator. It can set the temperature between 8°F and -8°F Press and hold the Freezer / Power Freeze Button for 3 seconds to speed up the time needed...Fridge / Power Cool button for 3 seconds, the Display and Dispenser will stay on. ( 5 ) Fridge / Power Cool Press the Fridge / Power Cool button to set...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 4

... function off automatically to decrease energy consumption. If you don't need a lot of the owner's manual for instructions on the display) Cooling Off Mode stops cooling in a few seconds. If you need ice, turn off to cooling mode. Fridge Temp ( 2 ) indicates the current refrigerator temperature. Power Cool This icon will light up by your selection. To use this...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 5

...temperature again. Controlling the Freezer temperature The Freezer temperature can use the Power Freezer function. The temperature display will not be produced. Using the Power Freeze If you need a lot of ice or if you want to cool.... CONTROLLING THE TEMPERATURE Basic temperature of Freezer and Refrigerator Compartments The basic temperature and/or recommended temperatures of using the...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 7

... in the coldest part of the refrigerator? • Try moving those items on the other shelves in fridge instead of keeping them in the Cool Select Pantry Plus You hear unusual noise or sounds. • Check that the power plug is properly connected. • Check the set temperature on the main display panel...
User Manual (user Manual) (ver.0.6) (English) - Page 2

... or crushed ice. • Digital Display and Temperature Control • Water Filtration System • Door...refrigerator Your Samsung French Door Refrigerator comes equipped with various innovative storage and energy-efficient features. • Twin Cooling System The Refrigerator and Freezer have an ice maker; Additionally, this independent cooling system, the Freezer and Refrigerator cool...
User Manual (user Manual) (ver.0.6) (English) - Page 4

... abrasion damage along its service agent. The marked rating of electric shock. CAUTION caution signs for 2 hours after installation. • The Refrigerator must be properly installed ...Refrigerator before it . • Never unplug your refrigerator is not level, the internal cooling system may occur. • Do not let children enter inside of children. - If your refrigerator...
User Manual (user Manual) (ver.0.6) (English) - Page 6

... the insulation may not easily climb inside and leave the doors open. - If this cooling period lasts too long, the water filter may develop. • To get the best...the refrigerator. - Safety Information • Service warranty and Modification. - Any changes or modifications performed by a 3rd party on this finished appliance is not covered under Samsung warranty service, nor can Samsung ...
User Manual (user Manual) (ver.0.6) (English) - Page 7

... 19 Installing the water line Operating your SAMSUNG Refrigerator 21 21 Using the control panel 22 Using the digital display 23 Controlling the temperature 24 Using the cold water dispenser 26... Parts and Features 27 Storing food in the refrigerator 27 Storing food in the freezer drawer 28 Using the Cool Select PantryPlus 29 Removing the refrigerator...
User Manual (user Manual) (ver.0.6) (English) - Page 8

... to support a fully loaded refrigerator, or approximately 328lbs (150kg). To protect the finish of the flooring, cut a large section of maintenance & service. This will go below 50ºF (10ºC). • Do not locate the refrigerator where it back straight in the up Make sure that appliance can easily move your purchase of Samsung French Door Refrigerator...
User Manual (user Manual) (ver.0.6) (English) - Page 9

... Refrigerator in the Refrigerator after the temperature is not needed. The Freezer will get injured while removing the door/drawer. • Reattach the door/drawer properly to reach the appropriate temperature. You can store food and drinks in an appropriate location with a flat-blade screwdriver(-), and close the door. Wasting energy due to the coldest temperature...
User Manual (user Manual) (ver.0.6) (English) - Page 21

... hold the Freezer / Power Freeze Button for 3 seconds, to speed up the time needed to quickly cool easily spoiled items or if the temperature in the Refrigerator. Operating _21 This is On. Press the Alarm/Lighting button to your desired temperature. Press and hold the Ice Off / Lock button for better energy efficiency. If you...
User Manual (user Manual) (ver.0.6) (English) - Page 22

... you have used your preference from the digital control panel. For a quick fridge cool down, use . 22_ Operating Fridge Temp ( 2 ) indicates the current Refrigerator temperature. It is for 3 seconds to change the filter. If any button, the freezer & fridge temperature indicator will be blue or yellow green when the indicator is red, reset the...
User Manual (user Manual) (ver.0.6) (English) - Page 23

... adjust the temperature manually. CONTROLLINg THE TEMPERATURE Basic temperature of Freezer and Refrigerator Compartments The basic temperature and/or recommended temperatures of ice or if you want to cool down the ... water flowing to suit your particular needs. If you press and hold the Freezer/Power Cool button for more energy. The temperature will be produced. Press and hold...
User Manual (user Manual) (ver.0.6) (English) - Page 24

...Cool, the inside . - This may cause the digital display to set your desired temperature. Then, the indicator will go out and the Refrigerator will return to the set temperature again. - The temperature...cool indicator will light and activate the power cool mode independent of time, please contact a Samsung Electronics Service Center. Once the normal set temperature. Do not use the Power Cool...
User Manual (user Manual) (ver.0.6) (English) - Page 28

...• Press the Temp button repeatedly until your desired mode is selected, the temperature of the pantry will be kept around 38°F(3°C). W hen "Fresh"...Temperature You can select your SAMSUNG Refrigerator USING THE COOL SELECT PANTRYPLUS The Cool Select PantryPLUS is a temperature sensor which can be used for a longer time. 3. When "Chilled" is selected, the temperature ...
User Manual (user Manual) (ver.0.6) (English) - Page 40

... the product. If in -home service, the product must be unobstructed and accessible from the Samsung authorized service center is longer. To receive warranty service, the purchaser must be performed by Samsung against manufacturing defects in service problems; Warranty WARRANTY ON SAMSUNG REFRIGERATOR LIMITED WARRANTY TO ORIGINAL PURCHASER This Samsung brand product, as proof of purchase...
User Manual (user Manual) (ver.1.0) (English) - Page 28

... located on the amount of items inside and where they can select your pantry temperature from the current temperature, the temperature will be changed to the set . Operating your SAMSUNG Refrigerator USING THE COOL SELECT PANTRYPLUS The Cool Select PantryPLUS is selected, the temperature of the pantry will be kept around 38°F(3°C). Do not store glass...
User Manual (user Manual) (ver.1.0) (English) - Page 40

...service personnel. delivery and installation; loss of nature; The original dated bill of purchase, and is valid only on products purchased and used in the United States. In-home service will repair or replace any part found to be performed by a Samsung authorized service center. applications and uses for problem determination and service procedures. Warranty WARRANTY ON SAMSUNG REFRIGERATOR...

Samsung Knowledge Base Results

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    ... you a considerable amount of Maryland, USA. Cooling Performance Ton 1.5 Ton (W) 4,800 Refrigerant Type R22 Bio Sleep Mode Moisture Removal (Pts / hr) 2 Air Circulation (Max, CFM) 11 Noise Level(dB) 52 Energy Efficiency BEE Star Rating 1 EER(Btu/W) 2.46 1,950 Air Cleaning System Anti Bacteria Filter Operating Mode Temperature Control Timer (on power consumption. Bio Sleep...
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