Cd Was Not Coming Out

1. Press the Windows + I key.

2. Click Power, and select Restart.

   Figure 1: Restart

   Wait for the computer to restart into Windows.

3. At the Start screen, type file explorer to open the Search charm. Select File Explorer in the Search results.

   Figure 2: File Explorer

4. In the Computer window, select the icon for the disc drive that is stuck, right-click the icon, and then click Eject. The door on the tray-load drive should open, or the disc in the slot-load drive should be ejected.

   Figure 3: Eject disc

If the door does not open or the disc does not eject, continue to the next sections to manually open the tray-load or slot-load drive.

Almost all tray-load disc drives have an external release button and a small hole in the door to access the manual lock release. To open a tray-load drive, do the following:

1. Press the Windows + I key.

2. Click Power, press and hold the Shift key and select Shut down.

   Figure 4: Shut down

   The computer fully shuts down.

3. Look for the small hole on the faceplate of the disc drive. This is the manual release hole. The location of the manual release hole will vary.

   NOTE: On some models, the release hole and the drive activity LED look similar and are approximately the same size. Do not force the paper clip into the hole if it does not go in. Make sure that the hole is not actually the LED.
4. Straighten a paper clip to use in this step.

   1. Press in gently on the paper clip until the tray is released.

   2. Releasing the lock will allow the tray to open a small distance.

   3. Remove the paper clip and gently pull out the drawer until the disc is accessible.

   4. Remove the disc from the tray.

   Figure 5: Manually opening tray and removing disc

   1 - Inserting paper clip
   2 - Opening the tray
   3 - Removing the disc

Examine the disc, the tray guide rails, and the spindle for signs of physical damage.