Ricoh SP3200SF Support Question
Ricoh SP3200SF Support Question
Find answers below for this question about Ricoh SP3200SF - Aficio SP B/W Laser.Need a Ricoh SP3200SF manual? We have 1 online manual for this item!
Question posted by fharsangre on April 22nd, 2014
Ricoh Aficio Sp3200sf Smtp Error When Scanning
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Current Answers
Answer #1: Posted by freginold on July 20th, 2014 6:34 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
Related Ricoh SP3200SF Manual Pages
User's Guide - Page 4
... ...10.2 Setting up data ...11.3 Managing USB memory ...11.3
12. Using USB flash memory
About USB memory ...11.1 Plugging in a USB memory device ...11.1 Scanning to multiple destinations ...9.6 Sending a delayed fax ...9.7 Sending a priority fax ...9.7 Forwarding faxes ...9.8
10. Basic printing
Printing a document ...7.1 Canceling a print job ...7.1
8. Supplies and accessories...
User's Guide - Page 8
..., facsimiles, copiers, scanners, and multifunction devices. In the event of problems,...RICOH EUROPE B.V.
The ENERGY STAR® Program encourages energy conservation by promoting energy efficient computers and other office equipment. The symbol indicates that this product is available on the environment and human health, which manufacturers participate voluntarily.
Aficio SP 3200SF/SP...
User's Guide - Page 9
...corporation commission for this equipment, for a Class B digital device, pursuant to Part 15 of the FCC Rules. Remain ...event of operation problems (document jam, copy jam, communication error indication), refer to enter the business identification and telephone number... limits for repair or warranty information, please contact Ricoh Americas Corporation. If the equipment is experienced with...
User's Guide - Page 11
...
• Print Posters.
This tray lets you for purchasing this multifunctional product. Print in use preprinted forms and letterhead with plain paper...up to form a poster. Use USB flash memory devices
If you have a USB memory device, you can use . pages per minute
1.1 1 ... can then be expanded to your machine.
• You can scan documents and save paper.
• You can use it in ...
User's Guide - Page 13
...Fax: Activates Fax mode.
18 USB Print: Allows you to directly print files stored on a USB Memory device when it is inserted into the USB memory port on the front of your machine.
7 Copy: Activates ...Copy mode.
19 Duplex: Allows you to print documents on both sides of the paper.
8 Scan/Email: Activates Scan mode.
20 Toner Save: Allows you to shift the speed buttons to access numbers 16 through...
User's Guide - Page 14
...Stop at the NonGenuine Toner prompt.
Close the front cover. • There is waiting an error to be sure to follow the instructions in the guide to on-line automatically.
Contained on ...backlight slowly blinks, the machine is receiving data from the Manual folder on the meaning of the error message. Remove the old toner cartridge and install a new one. Load paper in Power Save...
User's Guide - Page 16
... vary. Copy Setup
Change Default Copies Reduce/Enlarge Darkness Original Type
Scan Feature
USB Memory Scan Size Original Type Resolution Scan Color Scan Format
E-mail Scan Size Original Type Resolution Scan Color
FTP Scan Size Original Type Resolution Scan Color
SMB Scan Size Original Type Resolution Scan Color
Network
TCP/IP EtherTalk Ethernet Speed Clear Setting Network Info. Fax Feature...
User's Guide - Page 18
... Dial.
You can enter special characters, such as a dial tone or a fax tone.
With this option set to
On, an alarm tone sounds when an error occurs or fax communication ends. • Speaker: Turns on or off the sounds from the speaker.
2 Press the Scroll buttons until the desired status or...
User's Guide - Page 19
... Stop/Clear to return to Standby mode.
2.4 Inserting a pause
With some warm-up time when you start scanning. A - Activating this mode extends the life of the display and press OK.
2 Press OK when Machine...Note When PC-printing, you must insert a pause in within the specified time. When an error occurs while processing data from the computer and the data flow stops, the machine waits the...
User's Guide - Page 20
... printer and scanner software using the software are available for scanning documents on your machine.
• Status Monitor: This program allows you to monitor the machine's status and alerts you when an error occurs during printing.
• SmarThru1: This is available for your multifunctional machine.
• Printer Settings Utility: You can also open...
User's Guide - Page 22
...network print server, which allows you to: - Customize e-mail settings and set up Address Book for scanning
to email. - For further details, refer to the user's guide on the bottom line of TCP/... the 1st byte to various network environments. - Customize server settings and set up Address Book for scanning
to an FTP or SMB servers. -
Via the control panel
You can set up the following ...
User's Guide - Page 24
...originals
You can load up to load the following types of paper (75 g/m2) for copying, scanning, and sending a fax. If the book or magazine is thicker than 216 x 356 mm.
... use the scanner glass.
1 Lift and open . carbon-paper or carbon-backed paper - To get the best scan quality, especially for colored or gray-scaled images, use the scanner glass or ADF to load originals and print media...
User's Guide - Page 35
... than the printable area, some portions may not be printed.
Your machine begins scanning the front side and shows Place Back Side and Press[Start].
6 Open the... the original. Note If you copy using the Reduce/Enlarge button when making a poster. This copy feature is scanned and printed one by one poster-sized document. For details about loading an original, see page 5.1.
3 Press...
User's Guide - Page 39
...SMTP Requires Authentication to require authentication.
7 Enter the SMTP server login name and password.
Notes • For the scanner name, the model name of your machine and the scan...for scanning to Email • Setting up FTP servers for scanning to the ScanClair program
First, install the ScanClair program. ScanClair
2 Click the Add Device button or double-click the Add Device ...
User's Guide - Page 74
...become full while trying to store an original into place.
Connection Error Connection with the Check the server settings SMTP server failed. Data Read Fail Check USB Mem.
Time expired ... it locks into memory. Messages and their meanings are used , such as a junk fax.. Error]
The machine has a communication problem. Connection Failed
The protocol you have entered is not supported ...
User's Guide - Page 75
... fax jobs and retransmit after more than the supported size by SMTP server.
Try again. Make sure that the receiving machine is full.
Reduce the ...Laser Scanning Unit).
Clear the jam.
A problem has occurred in the main motor. Message Invalid Server Address Line Busy
[Line Error]
Low Heat Error Cycle Power
LSU Motor Error Cycle Power
LSU Hsync Error...
User's Guide - Page 76
...a problem in SMTP.
There is ...See page 5.5.
14.9
Configure your machine is no paper in Load paper in SMTP authentication. Please wait a few minutes. Configure the DNS setting. Stop/Clear ... 1. Scanner locked
Self Diagnostic LSU
Self Diagnostic Temperature
Send Error (AUTH) Send Error (DNS) Send Error (POP3) Send Error (SMTP) Send Error (Wrong Config) [Stop Pressed]
Tray 1 Paper Empty ...
User's Guide - Page 84
...other pages, with the other fax machine fails.
I cannot find the scanned image file after scanning.
Check your operating system. Supporting operating systems are stored in another phone...no longer need to open the scanned image immediately after scanning.
If the display shows the Memory Full message, delete from memory any error
message.
Print a Phone Book ...
User's Guide - Page 90
...image, erase 6.4
C
characters, enter 2.3 cleaning
drum 13.5 inside 13.2 LSU 13.3 outside 13.2 scan unit 13.3 clock mode 2.2 clone, special copy 6.4 collation, special copy 6.2 component location 1.2 control... DRPD (Distinctive Ring Pattern Detection) 9.4 drum, clean 13.5
E
Erasing background, special copy 6.4 error messages 14.7
F
fax header, set 9.1 Fax mode, receiving mode 9.4 fax number, set 9.1 ...
User's Guide - Page 91
...14.15 error messages 14.7 faxing 14.17 Macintosh 14.18 paper feeding 14.11
PostScript errors 14.18 printing 14.11 printing quality 14.13 ScanClair Type 104 14.17 scanning 14.16...104 program
adding scanners 8.2 problems 14.17 scanner glass cleaning 13.3 loading documents 5.1 scanning default setting, change 8.5 scan settings 8.5 to application 8.1 to email 8.4 to FTP server 8.4 to network computer ...
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