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Ricoh Aficio MP C2551 Support Question

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Question posted by geobarde on September 1st, 2013

Each Time I Send A Document To Print , My Computer Says Printer Is Offline. I Am

My printer is on a network. I checked all the cables and they are ok. I see the green light at the network port. What else can I check.

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Answer #1: Posted by masetti880 on September 3rd, 2013 7:24 AM

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masetti880

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There are a LOT of reasons you could have this issue. You stated that the green light is on. It should actually be flashing, not constantly on. This could suggest you either have a damaged print controller, a bad network cable, or the cable is plugged into a bad switch port. The first thing you need to do is confirm if the machine can be pinged. At the machine you need to go into 'User tools/ system settings/ interface settings' and get the IPv4 address. Go to your computer and (depending on your version of Windows) click on 'Start' then 'Run' and type 'CMD' into the box and hit enter. On newer Windows click on 'Start' and then type 'CMD' into the 'Search Programs and Files' box and hit enter (on your keyboard). This will open a DOS black box. In this window type the following command where X represents the IP address you obtained from your copier - "ping XXX.XXX.XXX.XXX". If it gets "response has timed out" you either have a network issue or one of the issues I mentioned above may apply. If it says "destination host unreachable" then your network settings have changed (possibly a new router or you may have changed internet providers) and the copier is going to need to be reconfigured. If you get 4 responses back then the problem is likely your computers print que. Also, check to see if your network cable coming from the copier is plugged into a surge suppressor and from the surge suppressor into the wall. If so, bypass the surge suppressor and plug the copiers network cable directly into the wall. If you are unable to get resolution at this point you would need to first consult your own IT support, and secondly consult your copier service company.

Related Ricoh Aficio MP C2551 Manual Pages

Quick Use Guide - Page 3

Document Server button (Not active at this time) 3. Scanner button (Changes the Operation Panel to Scanner Mode / Allows scan to Large Graphics) 11. ... or wakes up the copier from standby) 3 Facsimile button (Fax) (Changes the Operation Panel to Locked Print & Online / Off Line) 5. Printer button (Access to Facsimile Mode) 4. Chapter 2: Navigating the Ricoh Operation Panel 1.

Quick Use Guide - Page 5

Continued Making a Copy: Paper Size (default is Auto) Select "Paper Size" if different than Auto Select You can also determine if the machine needs paper by checking the icons above the Paper size buttons 2 sided to 2 sided copies 1 sided to 2 sided copies 5

Quick Use Guide - Page 8

Chapter 4: Sending a Fax Select the Facsimile button to switch to get an outside line, select "OK" at the top . (You can use the Touch panel or the Numerical keyboard) Your number will be displayed. Type your fax number including 9 to Fax Mode. Press the "green" Start button Your Fax will then be Sent. 8 Select "Manual Entry" on Touch Panel to enter a fax number.

Quick Use Guide - Page 9

Continued: Sending a Fax To Stop a Fax from being sent after you hit "GO" Select the "Facsimile button" IF you need to do. Select "OK" and your fax will confirm that this is what you would like to stop and then select "Stop Transmission" The display screen will stop. 9 Once ...

Quick Use Guide - Page 10

Duplex (2 Sided Print) Staple 10 Hole Punch Chapter 4: Printing from your Computer Select "Properties" button to access options for your print job.

Quick Use Guide - Page 11

Continued Printing from your Computer Locked Print (Secure Print) Select Locked Print in the drop down box as shown Select the Details button to enter your user ID and Password Enter your user ID and Password Enter your user name and password Select "OK" You will then be taken back to print you locked document. 11 Select "OK" to your main properties page.

Quick Use Guide - Page 12

... there is a tab called Print Jobs Press the Locked Print job you enter your password and hit "OK" your computer Continued Locked Print (Secure Print) Retrieving a Locked Print Job (Secure Print) select the Printer button located on the left sideof the Operation Panel. Continued Printing from your job will pop up requesting your password, once you would like to...

Quick Use Guide - Page 13

... your computer Continued Locked Print (Secure Print) If you are sending mulitple Locked Print jobs to the printer, you can release all of your jobs at one time Select all of your Locked Print jobs will then be asked for your password, type your password and then select "OK" All of the jobs that you would like to...

Quick Use Guide - Page 14

... or thick Paper you must select "Bypass tray" & "Thick 1", Once you have selected " Bypass tray" and " Thick 1" , select "OK" Select "OK" to print your job 14 Select the "Paper Tab" at the top of the window On the "Paper Tab" select "Input tray" and "Type", this will allow ...

Quick Use Guide - Page 15

... the Bypass Tray (Manual Feed Tray) When you walk up the printer select the "Printer" button You will see the following message come up on the screen, this message is placed in the "Bypass tray" Once paper is asking you to print Lables, letterhead, Heavy Card Stock (Think) & Printable Tabs 15 Note: This...

Quick Use Guide - Page 17

Select "Name" button on the touch panel Type in the address book Select the Scanner button located on the touch panel. Continued Scanning to E‐Mail How to Look up your name in part or all of your last name, Select "OK" 17 Select the "Search Dest." Button on the left sideof the Operation Panel.

Quick Use Guide - Page 18

Continued Scanning to E‐Mail Select "Start Search" button Select a your scan to email. 18 Once you select "OK' you will see your e‐mail address on the main screen Press the Start Button on the right side of the Operations Panel To complete your e‐mail address on the touch panel then press "OK".

Quick Use Guide - Page 19

... Operations Panel 19 To manually add an e‐mail not in the address book, select manual entry Enter the full e‐mail address and press "OK" your e‐mail address Press the Start Button on the right To complete on the left sideof the Operation Panel. Adding Your Own E-mail Address...