Ricoh Aficio MP 5001 Support Question
Ricoh Aficio MP 5001 Support Question
Find answers below for this question about Ricoh Aficio MP 5001.Need a Ricoh Aficio MP 5001 manual? We have 4 online manuals for this item!
Question posted by stsg on May 21st, 2014
Copier Won't Scan To Email.
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Current Answers
Answer #1: Posted by freginold on July 3rd, 2014 4:17 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 5001 Manual Pages
Quick Start Guide - Page 3
Printing a Document
Open your document to Print Select [File>Print) Select the Ricoh Print driver Enter desired number of copiers Press [OK]
To add any finishing options to the document
Press [Properties]
At [Duplex] Select [Top to Top] or [Top To Bottom]
To Staple: Open ...
Quick Start Guide - Page 4
... to print files immediately while simultaneously storing data. 4-8 digit password is entered at a later date. Additional Print Output Options
Besides printing a job directly to the copier, here are additional feature functionality from the system HDD after printing.
Quick Start Guide - Page 7
Retrieving Confidential Documents
At Copier PanelPress [Printer] key to access the list of stored files from your computer as listed on right:-
Quick Start Guide - Page 8
Print Jobs List
Highlight file and select print.
Retrieving Confidential Document at Copier
Printer must be online to be able to submit work via desktop
At Copier Panel
Press [Printer]
Main Display
Press [Print Jobs] Select the [Locked Print Job List]
Select the job you want to print
Press [Print] enter password ...
Quick Start Guide - Page 9
... Tab Select the tray that has the 11x17 paper Press OK, Ok, Ok, to print
Place the 8 1/2x11 paper in one of the internal trays (copier cannot staple a booklet document in portrait mode) Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set...
Quick Start Guide - Page 10
Scanning Documents
From Copier Panel, Select Scanner - Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary.
Quick Start Guide - Page 11
... file status.
Add security features to switch between multi and single page PDF, TIFF
and JPEG*
Select file stored in single page mode only. Preview scan before sending.
Add email message.
Set file types between email and folder scan destinations.
Groups and
individual addresses can be programmed. Set up notification when your...
Quick Start Guide - Page 12
Select destination [email address or folder location
4. Press [Start]
(Note: Screenshots are provided for reference purposes only. Basic Scanning
1. At copier Screen Press [Scanner]
2. Your display may vary depending on Glass 5. Select [E-mail] or [Folder] Tab 3. Place Originals in Feeder or on your operating system and device.)
Quick Start Guide - Page 13
Scanning Options for reference purposes only.
Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending. Your display may vary depending on your operating system and device.)
Quick Start Guide - Page 15
Faxing Documents From Copier
Quick Start Guide - Page 17
How to FAX From Copier Panel
To Fax A Document Press [Facsimile] key
Place Document in Feeder or on Glass Enter Fax Number using numeric Key Pad or Select from Programmed List Press Start
Quick Start Guide - Page 18
... Side of Installing the LAN fax driver for errors only or off. Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Use The Original Feed type to one or more users simultaneously. When Networked, users have the option of...
User Guide - Page 6
... order, separating the first set from the short cut menu on copier screen.
Use Rotate Sort when your machine does not have one paper tray loaded with 8.5x11 paper in landscape orientation and the other tray loaded with the device the machine will output the document in the document feeder and requiring...
User Guide - Page 51
Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary. Scanning Documents
From Copier Panel, Select Scanner -
User Guide - Page 52
... into one touch buttons.
One or two sided original.
Set sender from list of registered users.
* JPEG scanning in the document server.
Set file types between email and folder scan destinations.
Add security features to switch between multi and single page PDF, TIFF
and JPEG*
Select file stored in single page mode only...
User Guide - Page 59
When Networked, users have the option of Copier
Use to Store a FAX Destination
Users can print automatically, selectively,
for faxing documents from the desktop with fax ... for errors only or off. Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Use The Original Feed type to one or more users simultaneously.
User Guide - Page 60
... one operation. • ■ Wireless Faxing: If the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is now automated. • ■ Transmission Status: Transmission results can be checked via Email: In addition to the inbound paperless fax to SAF/HDD, the Aficio MP 6001/MP 7001/ • MP 8001/MP 9001 Series' have the ability to forward all incoming...
Troubleshooting Guide - Page 13
Color Device
Copier panel will indicate when toner is low and which color needs to be Replaced. Instructions are located on inside of front door, on the toner box And on copier panel. Changing Toner - Follow directions carefully and only add toner when indicated
on copier panel.
Reference Guide - Page 2
... (1 - 2 sided 6 Making Two‐sided Copies from Two‐sided Originals (2 - 2 sided 6 Finishing...7 Print Features...7 Accessing the Print Driver...7 Finishing Options...8 Two - Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10
2
Reference Guide - Page 9
... on it, it is limited to a 4MB file size. Press the [Start] key. Press [E-mail], and then select the recipient you want to send the scan to change this setting.
9 Set your originals and press the [Scanner] key on your device.
2. Scanning to email is scanned has a color document.
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